I went there twice and both times was very nice and very caring and done what was needed to be doneread more

PLEASE READ!!!!!! I came in town to visit my mom for my birthday and my mom took me and my daughter…read moreto have a girls day to all get our nails done, they started off with my 6 year old daughters pedicure while I waited. then they did my pedicure while my mom got her full set done, my pedicure was good only complaint on that is for a $50 princess pedicure my feet we're not massaged my calf's were and felt great but no foot massage felt the service was done super quick ...then it was time for my full set that started off okay and Michelle was Very nice at first but VERY soon into the service I felt my service was being extremely rushed..I showed her a few pictures and finally decided on a design I trusted the process of her work because of all the artwork on the wall by her station but my design came out absolutely nothing like the picture. I've had marble done many many times before and it looked NOTHING like a marble design...when asked if I liked it I very very politely told her that I was not really happy with it then she told me she could just take it off and paint the nail one color and give me no design and I said well I know your In a hurry and short handed right now i understand but you don't have time to just do a different design on just those two nails please? and she told me no I don't have time because she had a customer waiting And was getting frustrated with me .... I felt like I was a problem because I didn't like it. a handful of people had walked in after us and she told them ALL she had time to do them but A little wait, so because of that my service was so rushed and I left with nails nothing like I wanted no design not even something simple .. I had very politely again expressed that I was a little upset and I didn't think it was right that as a paying customer who was there first with an appointment That I couldn't get done What I wanted And that I was being so rushed I left it at that we paid and left, After leaving the more and more I looked at my nails I realized how uneven the shape and length were and even the paint job, gel on my cuticles and nails not painted all the way on the sides, so I called back and very nicely asked if I could speak with the owner And I was not able to so they relayed my message, I simply said "I know you guys would not have time this evening, but if I could please come back the following day and just have them taken off and receive a refund I didn't want to be a pain and make her completely redo anything and I wasn't trying to get a free set of nails so I would just really like them taken off and I can get a refund for just my nails. They said no we don't give refunds they denied me off that and could care less to to fix anything, then after my many attempts to fix the issue and them showing no concern what so ever I voiced how horrible that is for customer service my mom left there spending $270 and you don't care to try to make anything right ? They said sorry and no refund and then told me how wrong I was for wanting to write a review.. it was my last resort for them to wanna fix the problem I asked would you rather have me right a review on my bad experience and I truly do not want to do that for everyone to see or just please take them off for me, it's not fair for me to spend $55 dollars on my nails and really not like them and be told I can't get a design..and then have to rip them off myself and have to go pay that again somewhere else to have them redone these were supposed to be a treat from my mom getting my birthday nails done a girls day, my first time getting my nails done finally after just having a baby and this is my experience.. all because she was so rushed taking on more then they can handle wanting quantity over quality and didn't care to fix anything before an unhappy customer leaving. she could care less that I was leaving un happy. By far worst experience iv had in a nail salon EVER!

Ive seen several people there but decided to go to Bella because of the reviews! She's good but…read moremakes you wait terribly long. She says it's because I didn't book it through her! Which I don't understand how that makes a difference! It's usually on a whim when I need it and have their number in my contacts which is way easier for me! Last time I went she was so busy I waited almost 45 minutes! She asked did I want to wait on her which was gonna be longer or go to someone else! I had no choice I had to be somewhere! Well two of my nails broke a little over a week of having them done! I want be back!!

So apparently the business manager left a response to my review. I just went to call Zen Nails and…read morethey have no idea of who she was. You guys stay away from this Zen Nails there's a really nice one over by the mall on like in Hamilton mall. The guys running this location don't give a crap about when things go wrong oh will give you five dollars off the next one no thanks. And then I was promised a refund and never got that.

I had a gel pedicure and am very pleased. The technician paid close attention & did not rush. I…read moreplan on coming back.

set was so uneven crooked and thick I had to go home and attempt too file them to make them decent…read more 4 weeks later I have fungus under 6/10 of my nails. no thank you. I will not go back

Meant to take a photo and post sooner. Love my nails. They are 3 days old at this point and I…read morehave been pretty busy banging them up. They were prefect when I left Utopia. Nails done by Jill. Builder gel & gel polish

To start, location is cute. They have some fish in the front, and all the colors in the books. I…read morewas brought right back and told to sit down with my daughter (she got the kids polish), I went in for a fill. The nail tech had to have been new or something, but from the start there was no how are you? How's your day going? Do you want anything to drink? (They offered it to the lady behind me, he chose to not offer me one for some reason), just no hospitality. He first started sanding off the old polish, which he burnt me with the drill multiple times. REMINDER I went in for a fill. Why did it take an hour plus to just finish the acrylic. He didn't even start the polish until 20 mins before I left. Which clearly shows the rush job. I told him I wanted the inspo EXACTLY (I even said I don't care about the price), he chose to cheap out and no use gems like the photo, and shitty painted on the moon, and two stars. Overall this place is trash. Don't go, the techs suck, they won't match the photo, and they'll burn tf out of your nail instead. And you can clearly see in the photos of my nails that he got glitter all over the other nails, he didn't take his time to do polish. See the photos of the close ups, don't give this place your money. I choose to go to the place since the reviews were older and maybe they got better.

Julie did my mom's first mani/ pedi she had had in quite a while. She did a wonderfully thorough…read moreand non-rushed approach. An expert. Mom loved it.

I took my mom for her very first pedicure. Julie is the sweetest lady I highly recommend her…read morespecial treatment!

The lady who did my pedicure, was rude.Kept trying to push another service.And I have a dark spot…read moreon my nail.I don't know what it is. There was nail clippings where I sat to dry my nails and the pedi tub cover was nasty.

Love Kim and her amazing staff , always do a fantastic job on my nails and pedicure,. Been going to…read moreLucky nails for a few years now . I'm always so relaxed and comfortable.

They did a Great Job on my pedicure. I will be back. They are Amazing. I am so happy I came byread more

I found my nail place, my eyelash place and scalp massage place. This place is amazing! They…read morereally take good care of you and are so clean and so friendly. Joanne is the best!!! This is by far the best of the best for nails, lash extension or eyelash curl and scalp massages!!!! Love you guys!!!

Set down at 12:15 and he finished at 2 o'clock. Put four coats of polish which he did not need to…read moredo. What I asked him to take off the old set He was going to peel them off using an acrylic nail and I jerked my hand away and said no, you will soak them off. So many people came and left and I was still sitting down getting these nails done. Will not come back again. My fingers and nails hurt so bad right now ( throbbing). I will definitely not be coming back to this place..

Fantastic service - had cats eye nails done for first time and love the way they look. She also…read moresaid she would do my eyebrows which really needed to be done. Excellent job!!

Had an amazing massage from Madison. My daughter was visiting and treated me to a wonderful massage…read moreat Serendipity. The massage room was very relaxing, great ambiance and was extremely clean. Madison was very professional and gave a wonderful massage. I will definitely go back to Madison for a massage and highly recommend her!

Wanda is the best and I'm glad I finally found her. She is always professional and friendly…read more Serendipity is in the Innovation Center by the ball fields of Cleveland State, and the building is not attractive on the outside, but inside, each person who works at Serendipity has decorated and transformed her space into a beautiful, relaxing area. They are currently decorated for Christmas and also have essential oils, jewelry and other items. Couples massage is available, as well as rain drop and pregnancy massage, hair and nail care, and more. I love a good deep-tissue massage and Wanda is great. Gift certificates are also available.