I still think Enterprise's business practices are deceitful and take advantage of the elderly, but…read moreCaropractor is going above and beyond to help us just like they would their own family.

Update: I want to clarify a few things. My feedback was…read morenever about how I was treated during my visit--I have no complaints about that. My concern is solely about the lack of transparency regarding the estimate fee on your website. I understand that the fee is credited toward repairs, and I understand that most estimates are scheduled. However, none of this information was clearly stated online. If it had been, I would have been able to make an informed decision before visiting. The fact that I had to physically come in to learn about the fee is exactly why I found the pricing information misleading. As a business, you're of course entitled to set your own policies. However, as a customer, I'm also entitled to provide feedback when something is unclear. My review isn't about disagreeing with your policies--it's about suggesting more transparency so future customers don't run into the same surprise. As for your comment about why I didn't say anything "to your face"--why would I? I wasn't going to stand there and argue over your policies. Once I was informed about the fee, I said I'd be back as a polite way of leaving. That's just basic courtesy. Customers shouldn't have to navigate through multiple steps just to find out if an estimate is free or not. A simple update on your website would resolve this issue entirely. And YES of course, I'm taking my business elsewhere. Your aggressive and defensive responses only confirm that this isn't the type of service I'd want from any business I choose to work with. First comment: I stopped by this shop because of the great reviews, but I was surprised to be asked to pay $25 just for an estimate. As soon as I walked in, I saw two employees at their computers, and I asked if someone could take a look at my car. I wasn't expecting a charge just for an estimate--especially since their website clearly states FREE ESTIMATE. If there is a fee, it should be clearly listed online or communicated before customers visit the shop. Also I want to make it clear that I understand that the estimate fee is credited toward the repair if I choose to proceed, but that doesn't change the fact that your website states FREE ESTIMATE without any mention of a charge. My feedback is simply that this should be clearly stated online or communicated upfront before customers visit. Also, my review is not about the quality of your repairs but about transparency in pricing. I was surprised by the fee because it wasn't mentioned beforehand, and that's why I shared my experience. Feedback is meant to help businesses improve, and I hope you take it that way rather than dismissing it as unfair.