I feel like it is very well known that The Lotus Room is a 5 star establishment - they have won the…read moreNashville Scene's Best of Nashville award for Best Massage several years in a row! I have also had an amazing experience there. I have seen a few different massage therapists and all have been excellent. I am currently going to Melissa - she does a wonderful job and checks in throughout the session about pressure, comfort, and reminds to relax and breathe. If massage is a regular practice for you, the membership option is really good! I have been going to The Lotus Room for several years now and will continue to return for many more.

Please dont fall for the same trap as I did. Dont agree to the cancelation policy, or in another…read morewords if you think you cant make it please dont come here. Booking an appointment was month ahead of time. You will be charged a full price of the service if you dont show up. Had an emergency? Not their problem, they want the money. How about actually giving X mins grace period for people who couldn't make it, and then blacklist them, but oh no we have to make money no matter what regardless of the service quality, pleasure not doing business with you.

I was having pretty severe neck pain due to painful knots and muscle spasms. I was able to make a…read moresame day appointment, just late in the afternoon. There is street parking available, as it's a downtown location. My husband was able to just drop me off at the door though! I was greeted promptly, directed to the very nice bathroom/changing room that has a fluffy robe and shoes (I just wore my own slippers I brought). Lots of things in there for you to freshen up with after your massage, including showers! I was offered a drink and ordered some tea and was led to a beautifully serene waiting room. This is where I filled out my paperwork. There also were a few snacks offered! Michelle was amazing from start to finish. I appreciate they ask before if you want quiet or conversation, so it's not awkward if you just want silence! She was so incredible - I left being able to move my neck and a month later have no pain still! Worth every penny.

Very nice calm environment. Some of the staff were very eager to help me and other clients at the…read morespa. I felt safe and welcomed by the some of other people who worked there. It was a restorative experience and the facial was amazing! Perfect for a self care day or a pick me up weekend.

Had a signature massage and facial. Everything was great from the moment you walk in you start to…read morefeel the relaxation, the friendly staff, the salt room, and services were incredible! I've had Nico and Elvis for the massage. Will definitely be booking again.

Although a little on the pricey side, this was a great splurge for an amazing facial. When I…read morearrived and got checked in, I was led to a waiting room that had a Himalayan salt wall and was very relaxing. There were other people in the lounge chairs, also relaxing, and waiting for their services. When it was time for my appointment, my Aesthetician promptly came and got me and led me to the treatment room. It was very soothing and smelled great inside. I loved my aesthetician and she did a great job with my facial. She had a lot of recommendations and of course it's optional at the end if you want to purchase any of their products that they have there. I will definitely be back for another service!

Had the most amazing day being pampered!…read more My bestie came to visit for the weekend and we decided to treat ourselves to a self care day. This was my first facial ever, Monica was amazing! She walked me through everything bf she was doing. The products she used left me feeling fresh, clean and smelled so good! After my facial I headed for my relaxation massage. Lauren was amazing, we chatted beforehand where I told her all my problem areas. The pressure during my session was just what my muscles needed! A fabulous perk to this spa is the use of all the amenities during your visit. Not only do you get to store your belongings in a locker, but you get a robe, sandals, access to the hotel pool, gym and sauna! Before and after your treatments you are free to relax in the "relaxation room" which was so peaceful. Upon completion of your treatments, you are also offered a glass of champagne!

I came here for a 50 minute basic massage (no add-ons). It was $225 (tip included). They…read moreautomatically add a 20% tip. What was not acceptable is that my massage started late and ended early. So, I really only had 35-40 minutes of actually massage. The masseuse also just lightly rubbed me and didn't ask about how the pressure was. Yes, the facility is very nice, but it is a rip off, and because the masseuse is guaranteed a huge (20%) tip, they actually don't do anything to ensure they are abiding by the guidelines. I don't mind paying this amount of money when the masseuse doesn't rip me off.

After premier league mornings with the Hubs, I needed a massage. This place is vibes and substance…read more Love the massage and the serenity room. I wish I had more time to explore it all. Pro tip: massages are on the pricey side, book a 50 minute stress reduction massage and adjust pressure. Fully coed, bring a bday suit.

Called at 3:20 6.27. The woman who answered the phone was…read morenot welcoming, helpful. Just had. Bad attitude Would expect a top ranking spa in the last two years to have a friendly staff and make you feel welcome, even though the spa are fully booked. Definitely not recommend this place, rude, not clean. Customer service is out the door.

Spa package was amazing! I visited on a girls trip and the four of us had a full day package. Each…read moreof had a different sequence of soak, scrub, facial and massage with a group luncheon in the middle. Between appointments we enjoyed the relaxation room and meeting up to quietly whisper about how wonderful it was. I wish I lived closer so we could go back regularly! My favorite service was actually the scrub. The shower heads are on this arm that swings over the table. After the sugar scrub and warm water rinse, we went into a nearby room for a quick massage to rub it in with some lotion. My least favorite was probably the soak, just because I was by myself in there for 30 minutes , couldn't avoid slipping around in the bowl shaped tub and just got bored.

Ugh. This place…read moreneeds a serious good clean. If you have to sit and wait and wait, and then wait a little more before finally being led into your service, you'll have time to look around and see just how poorly this place is being kept. Also note, that if you, the customer, is late you get penalized. If they are late- nope. Nada. Nothing. Not even an apology. Guess my time isn't worth as much as theirs. Escape has had its hey day and is now way past its prime. It once traded on its name which means nothing now. There are too many spas that have opened in the past 10-15 years which have left Escape in its dust. And in the case of lack of cleanliness, the dust is now quite literal.

This an experience that everyone should be treated. You will leave feeling relaxed, pampered, and…read moreblessed. I had back to back massages with Jessica and Martha, all arranged very organized and friendly by Kelly. I was greeted with a tour and glass of wine upon arrival. After changing in the very clean men's lounge I met my friends in another lounge with relaxation chairs. Jessica calmly came to get me for my appointment. She was very conscious of my nervousness and was very calming. After the appointment I met my friends in the fireplace lounge. We spoke with other guests of the luxurious experience we were sharing. Martha arrived to get me for the second massage. Both massages involved lavender oil/fragrance - so relaxing. She was very intuitive of stress points. By the end we needed peppermint oil to bring me back to this world. Even in January I jumped in the heated pool for a photo-op afterwards. Thankfully there's a dry sauna inside to warm up with steam showers to clean up. What an incredible experience. Totally recommend!

Came to the Hyatt for a work trip and having a spa available was an added bonus! The staff were…read moreabsolutely amazing. Very sweet and kind. Their website for booking was clear and had great options to choose from. My massage therapist was very nice and checked on me throughout the service to ensure my needs were met. I'm typically use to a different type of massage but she did a great job. Typically I like to do my gratuity separately in cash and I typically give 20%. There was already 22% applied to my bill. I do not like this and therefore, I am taking away one star. What if I didn't like my service? Or like today, wanted to pay in cash. This does not give me that flexibility and I didnt like that it wasn't listed anywhere on the waivers since I booked in person. This should be told upfront to customers so they aren't surprised. I typically go to the spa monthly at home, and I'm always given the option to leave a tip in an envelope or charge to my card. It's always optional and convenient. I probably would not go again, but the experience overall was good.

I'm extremely disappointed with my experience here. My…read moreboyfriend booked me a custom therapeutic massage as a gift to help me relax. The day of my appointment, I was called and asked to move my time earlier due to a cancellation, which felt like it was done to consolidate appointments. From the start, the experience went downhill. The therapist asked which areas I wanted to focus on, and I clearly said shoulders, low back, and hips. She never touched my low back or hips at all. Instead, about 30 minutes of the session was spent lightly rubbing my palms and feet, not massaging. The pressure was extremely light throughout, more like oil being spread than any form of therapeutic work. At no point did she check in about pressure. About halfway through, I realized it wasn't going to improve, so I asked her to increase the pressure. She didn't respond. When I looked up, I saw she had earphones in. I had to ask again. She acknowledged me, but nothing changed. Throughout the massage, she was yawning, disengaged, and made it very clear she did not want to be there. It honestly felt like my appointment was an inconvenience. When she pulled the sheet from under my arms, she yanked it hard enough to cause a friction burn. I said "ow," and she proceeded to do the same thing on the other side. We paid over $125 to essentially have massage oil rubbed on me for an hour, without receiving the service that was booked or communicated. I left the appointment in tears. To make matters worse, when I went to check out, there was no one at the desk. I had to wait for someone to come back from getting coffee, only to be told I was "good to go" and didn't need to wait. No one asked how my appointment was or acknowledged the experience at all. This was meant to be a relaxing gift and turned into a genuinely upsetting experience. I would not recommend this place based on my visit.

My husband and I had an amazing spa day today at Adagio. I've been going to this spot for years now…read moreand I always highly recommend it to all my friends who are looking for a good place to get a massage. The vibe and energy is amazing. What an awesome way to spend Valentines !! And the owner Basha is incredible and very welcoming !

This place is so cute!…read more I came here for the two person soak and sauna with my ex turned friend. We have a strange friendship but hey if it works it works. The tub is huge, big enough for two. I loved the sea salt accompaniment and kept sprinkling them in like an Italian chef with pasta water. The sauna got a lil tight but if you Tetris it you can make it work. Or don't and just yell at each other to move over. You've got options. The shower amenities are lovely and the body oil after was divine and made me feel like a rich hippy woman from Seattle who presses her own lavender oil, which is not a alter ego I slip into often but thoroughly enjoyed for an evening. We left clean, relaxed, and didn't fight once the whole time. If you know us you know what a win that is! I definitely recommend this for any couple or non couple trying to have a lovely time and not be mad at each other. Or someone wanting a few hours of self care. Idk whoever you are and whether you go solo or with a partner you'll come out softer, smoother, and a happier individual, probably.

Leslie fixed me, I would give twenty stars if I could. Also the bathhouse is amazinggggread more

This place was an amazing experience. Annalisa was amazing when she said I know just how to help…read moreyou, she meant it! The massage table was so comfortable it was like lying on a cloud. The customize your own scent is such a a great way to add value and create an experience. The place is so peaceful and they encourage you to relax and hang out. I can't wait to come again! Note: This on the bottom and corner of an apartment complex with no signs due to zoning and street parking next/around the building.

I've tried this place several times and wanted so badly to love it due to the great location, but…read moreIt's just not it.. there are so many other places with kind people that will treat you like they actually appreciate your business.