Kimberly did a amazing job look just like my inspo photo she was very kind and understandin.

Have you ever been charged $5 extra for having healthy nails? Guess there is a first time for everything..... I come here around once a month and today's experience went how the majority of other visits have gone. I was greeted when I entered, I checked in, had to wait a bit for a pedi chair and for my mani tech which was to be expected since I didn't have an appointment and came during a busy time (10a the day before Mother's Day), gel pedi and dip mani turned out great as always.....however the checkout experience was strange. I noticed during checkout I was being changed $5 for length. I explained that I didn't get tips and got dip on my natural nail and I was told since I left my natural nails longer, it takes more time and therefore I was being charged extra. I was very confused and pushed back because I have naturally long nail beds, I also have extra skin that grows under my nails which prevents them from being cut to the main skin, and also I have never been charged this fee at this salon before. On this visit I have less than 0.5mm clearance between the tip of my nail and the extra skin under my nail which is painful if cut on most nails. Even though the checkout lady disagreed with me, one of the techs came over and said they would wave the fee THIS time since I had to wait. I felt like I was being punished for having healthy nails which is a turn off since I've never experienced this in all of my years of getting my nails done almost every month. This really has me reconsidering returning especially since I already get charged for sns/dip removal that they put on the month before (lots of salons wave this if they put them on). I've been paying extra for the convenience, nail quality, and sweet owner but I refuse to pay extra because I and also this salon do a good job taking care of my nails and genetics making my nails appear longer than most due to my long nail bed.... read more

Luxe Nails & Spa - I have naturally long nail beds with extra skin that grows underneath. They tried to charge me $5 extra for length - Nail Salons Near Me - Burlington, North Carolina

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I wish I could say I enjoyed my pedicure!!! I love the concept, I actually did some kind of strawberry pedicure with gel polish and I love that they use recyclable jet spas but I didn't like that my tech didn't understand any of my requests. She scrubbed the bottom of my feet too hard and cut me with the pumice stone. She left my toe nails too long like she was afraid to cut them. I've never had anyone ask me after every toe nail clipped if that was ok. They normally cut one toe nail, ask how that length is and go from there. I wanted a French manicure but she realized she couldn't to do it so she walked around asking if anyone could do, I just told her to do all white. It was almost 2 o'clock when she finally started and my appointment was at 1 so I was just ready to get it done. From past experience I also noticed the nail techs taking used paraffin to the back after throwing everything else in the trash and made me believe it was being reused so I told them I didn't want the paraffin but they did give me a collagen mask instead so thank you for that!!Now I could be wrong about the paraffin but I've seen it happen before. Another thing I noticed is they don't really interact with their guests but laugh and speak in their language which left me feeling a little uncomfortable!!That's one thing I did like about my nail tech she didn't engage back with the other techs when they did try to speak to her. Kim was really nice and the end results weren't bad but that was just my experience! Also It does look like the nail techs are overworked not leaving enough time to really clean after each guest. I still had things on my pedicure chair left behind from the last guest.the actually pedicure was not bad. Also the lady who did my eyebrow wax kinda burned me and she didn't add powder or aloe Vera like they normally do when you get waxed she just went right into the waxing. like I said I loved the concept but that was my overall experience with the shop. read more

Luxe Nails & Spa - I noticed they threw everything away in the trash, except for the used paraffin!! - Nail Salons Near Me - Burlington, North Carolina

TERRIBLE EXPERIENCE! I asked for french tips with chrome on top. I was very clear about what I wanted. They proceeded with doing my nails and never said this was a design they would not be able to do. THREE different people tried to do french tips and they looked awful!!! Then they removed the polish, still made me pay for the fill in & tried to charge me for the length of my natural nails when I did not get tips added. 0/10 terrible experience would NOT RECOMMEND. 1st photo is what I got, 2nd is what I asked for. read more

Luxe Nails & Spa - Nail Salons Near Me - Burlington, North Carolina

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Danny did a wonderful job on my daughter's nails. Everyone was very friendly and the space is beautiful. Prices were better than surrounding salons. Would highly recommend! read more