So I have to say that I am sure some people get good RV's that don't have any issues from this company. If you do, you had better hope that you get one that works, because their support once you have your RV is less than "Luxirious".
My wife and I arrived on Saturday and were immediately greeted by a ceiling fan that sounded like the introduction to a techno song that never moves beyond the rhythmic metal on metal grinding. While it was funny at first, it certainly was not funny in the middle of the night. Also, the back steps leading into the RV were just broken. Not "stuck" or anything like that, just flat out broken. I don't see how they would even let allow an RV to be rented with something like this so broke, unless it was hit by a car on the way to being dropped off without the driver knowing.
We were told our fridge would take about 8 hours to reach it's full "coldness", so we went out and bought $200 worth of groceries including milk, cheese and cold cuts. At the end of our first night, yes, we have only been there one day, it still was not cold. We figured it was just because we had been opening it to get our stuff out, but with it closed all night, it would be fine in the morning. No such luck.
Also, we found out that morning that we had no hot water. We called the company who sent Drew up to "fix" our problems. My family and I had to leave Epcot halfway through the day to meet Drew since there is apparently no Master key for maintenance that might need to be done. Since tickets to the Disney park are cheap (extreme sarcasm), I guess this really was not something they considered to be a big deal. Drew brought us some dry ice, saying that he puts dry ice in his coolers and it will stay all week. Refrigerators and coolers are NOT the same thing. Without a working motor, fridges are little more that thick cabinets. We woke up the next morning, half the dry ice was gone, duh. Everything immediately surround it was frozen solid, but everything else was still room temp.
For the hot water, Drew reset the fuse, and said it should be good. Well, that was wrong, so rather than continue to fight with it at this point, we all decided to just go use the comfort stations for the rest of our trip.
When I asked him to fix the techno fan, he went out to his car to find some silicone spray, came back saying he had none. So Drew, the guy "Luxurious RV's" sent out to fix a bunch of things in our RV, showed up with dry ice and NOTHING else as far as tools or anything. I asked him if he could ask the Fort Wilderness maintenance department to borrow something to fix ANYTHING. His response was "Come on man, are you serious?" Great customer service there.
When Drew left, I went two RV's down to a site where the RV was obviously owned by the occupant and asked him if he had what I needed to fix the fan. He did, and I fixed it myself in 5 minutes.
Wait, have I mentioned that the coffee pot leaked all over the counter on Sunday morning because it was broken? Yeah. That happened too.
So, we have a "Luxurious" RV with broken stairs, broken fridge, a broken hot water heater fuse, a broken fan, and a broken coffee pot. This was all within 24 hours. None of this was fixed by any means except for the techno fan which I fixed myself.
Thursday, the septic backed up and started to overflow, even though we did exactly what we were told to do. The one thing we were NOT told to do was hold the lever down for 10-15 seconds after ever flush. This information would have been convenient to put on a laminated note, I don't know ANYWHERE!!! We again, asked Drew to come fix it and bring us some new towels. He informed us that the one set of towels was all we were suppose to get because we were suppose to use the laundry room (the laundry room, in the Comfort Station WITH HOT WATER) but he would make an except since ours were covered in sewage.
Oh, and on Thursday, 2 days after the first blocks of Dry Ice melted, he brought us some more dry ice and a college dorm room fridge, which he hooked up outside. I just don't know.
While we understand that there was a certain amount of "roughing it" that goes along with renting an RV versus staying in a resort, I think this goes beyond that.
The only reason I am even writing this review is because the owner, (whose last name is "Lemon", which I find hilarious) refuses to take responsibility for ANY of this and has not even refunded us enough money to pay for the groceries we lost. Not to mention the time, and just the shear aggravation of the whole experience. He really should name the company after himself if this is the type of RV's he is going to rent. read more