After reading all the negative reviews about Palm Beach RV, I had to write my review. While on our…read moreway to our campground in FL in 2023, we blew a back tire on our 5th wheel in the Carolinas, which damaged the whole side panel. In route to our South Miami campground, I googled for a Grand Design RV repair shop off of I-95 in the vicinity of where our campground is and found this location only about 15 minutes off I-95 in Palm Beach. We stopped there prior to getting to our campground to have them access the damage. The service we received was exceptional, with a complete analysis of the damage, the estimated cost of repair and the process of ordering the parts. When the parts were in, we took our 5th wheel back for the repair. No wait time once we arrived. On the way there, the brackets on the long drawer under the TV broke. We also found out, once at our campground, we had an issue with the auto leveling system, as when the tire blew it punched a hole in the underside of the RV which damaged the leveling wires. Keith, the manager said no worries, he would have his repair technicians fix the drawer and the leveling system, no extra cost and it would probably only take them about 15 minutes. Well the repair to the leveling system was a bigger job than originally anticipated and took close to an hour. We were charged $0 for them to do these additional repairs, and only had to pay for the drawer slide brackets, that thankfully were in stock! We were delighted with the quality of work performed and the outstanding service support we received from Keith and his crew. If we ever need repair done again on our way to FL, this is absolutely the place we will go to.

Came to Palm Beach RV after dealing with Sun campers and being sent to a fly by night lender that…read moreran my credit so many times they almost kept me from getting any financing. Rob my salesman here at Palm Beach RV listened and found me the right toy hauler with a great rate and got it done fast! I can't say enough good things about this family owned business and my personal experience with them! Thank you all for everything I am a customer for life...

He provided the information and documentation that I needed to understand what had to be done to R…read more& R my Norcold Refrigerator

My family and I were traveling A1A enjoying a few stops along the cost. We stopped at Loggerhead,…read moreJuno Beach and Jonathan Dickerson before heading over to Palm Beach Motorcoach Resort. On the way we noticed a few issues with our coach. My RV Guy Rick made arrangements for a service call and upon arrival got everything working properly. Thanks for saving our vacation. I highly recommend My RV Guy.

The salesperson won was super informative.. it makes me want to buy an RV and that's the first time…read moreI was ever in an RV store!

RUN FAR, FAR AWAY FROM GENERAL RV…read more I wish I could give zero stars. Buying a BRAND NEW $40,000 Forest River travel trailer from General RV has been the single worst purchasing experience of my life. From the moment we walked in to pick up our RV, it's been one disaster after another, and we have only had it A WEEK!!! We had a scheduled "delivery" appointment to pick up our trailer, yet no one was there to greet us, the camper wasn't ready and we just sat there, and waited 30 minutes before they even acknowledged us for pick up. Plenty of people wanted to SELL us a camper - but now that they had our money - we didn't matter. Then, once the camper was brought up front (in a really bad place to pull away from - careless) we asked them if they could screw in the new 2" ball we bought to the hitch (a 2 minute job requiring a wrench) and they tried to CHARGE US $70!!! For tightening a bolt!!!! Mind you, they advertise "free delivery within 50 miles," LIES! Thats a whole other issue. So, we were actually saving THEM the trouble by picking it up ourselves, since we were only going 20 minutes up the road. And then came the real nightmare... The awning arm bolt snapped and COMPLETELY broke off the first time we extended it, after FIVE MINUTES!!! It was hanging off the side of our trailer, banging into the sidewall, threatening to rip the awning or the other arm out! We called the manager for help, and their response???? "We can't help you. We don't recommend anyone. Figure it out." No guidance, no support, just apathy and attitude. Seriously?! The service department was no better. Their brilliant solution? I needed to TOW the trailer BACK to them... with the broken awning hanging off!!!! Which is not only unsafe, it's practically impossible, let alone to do myself. And on top of that, they said they couldn't even guarantee it would be covered under warranty, and said it would take two weeks just to get an answer. I LIVE in this camper! So... WTF am I supposed to do til then? IT IS BRAND NEW! Lights were broken, the sink vinyl completely is pealing all the way off around the rim... after using it for 1 day. Like seriously... you will take the money - not stand behind your product FALLING APART after just purchasing it? I could live with it breaking, if they were amenable to fixing it. They have 0 Fs give. The only person who showed an ounce of professionalism, human decency, or helpfulness was Justin in service. He took the time to get me a used part to hold me over in the meantime and prevent further damage to the awning and the whole unit, explained how to install it, and even recommended a mobile repair tech to help if needed. Justin... you're the only reason this review isn't written in all caps. You deserve a raise and a job at a company that actually gives a damn. To anyone thinking of buying from General RV... DON'T. Just DON'T. Unless you enjoy being ignored, up charged, and stuck with a broken "brand new" RV and zero support. Absolutely disgraceful. I legit hate this place. Except Justin. Thanks again man. I am also attaching photos of the broken bolt, the bed that doesn't close right (you can see where the bolt is hitting the frame of the bed with an indent), the sink that is peeling, the piece under the bed is not attached on one side, and the mirror light was not working. Thats just what we found after 1 week. We are still learning where things are, where they go, and finding more things wrong or broken each day. DONT buy from here. Oh I forgot - we asked for them to put a door stop on the door since it didn't have one - they put it in the WRONG place! So we had to have them put on ANOTHER one, because we refused to have HOLES in the brand new siding! Literal idiots!

This is the second time I rented a RV for a vacation trip. Both times the vehicles were perfectly…read moremaintained and clean. Teresa's exolaination was clear and understandable, putting me at ease and confident that I could handle set ups and daily care of the RV. The girls in the office were awesome and made the arrangement so easy. This last trip was for my 60th birthday and has been on of the best week vacations I have ever taken. Thank you Planet RV for helping me celebrate in the best way possible. I highly recommend renting a RV for your next vacation trip from Planet RV... Already to book my next trip in November...

Just go far away. When it was RV sales of Broward (same owner) We sold our camper van through their…read moreservices. We received a check to be cashed within 90 days. Impossible, as we live abroad. We requested a bank transfer, which was approved, but for $5,000 less than the agreed price (which had already been lowered beforehand without explanation). Since 2020, we still haven't received our money, $25,000. Nothing for such a company, but a lot for a family. The memory of an incredible trip ruined for what? They didn't hear us, didn't listen, blacklisted us, and were dishonest. If you don't want to take any risks, run away!

DONT WALK, RUN!!! Worst experience ever camping. The RV is…read moreso old, nothing works! Literally had no AC, no water, no lights and fridge the whole time, lol our food went bad. We would have been better off in a tent! They didn't even provide a tool set to try and fix things. And then they held our deposit. They charged more than was quoted on their website for pick up and delivery. And the. They tried to keep our deposit!! I literally had to cancel my credit card as they wouldn't stop putting charges through. HORRIBLE EXPERIENCE. See attached just one of the conversations. What's the point of an RV if it doesn't work without being hooked up to power and water?!? We spent our whole weekend trying to get it to work.

My trailer needed a new hub and bearings. They repaired my trailer extremely quick, and they were…read moreso professional. I can't recommend them enough. For me personally, their services were well worth the money and I will be going to them whenever needed in the future. Thank you guys so much!!

I was quoted almost $700 for trailer hitch on my Dodge caravan. I got the whole job done for $279…read moreat U-Haul. I want to thank you for trying to take advantage of a disabled senior. Very sad actually.