I was on a budget at the time and went with a car that wasn't on the lot. had the car a couple days…read moreended up getting lock in after the car shut off suddenly. I brought the car back and the young gentleman apologized and refunded 100% of the money back I can't remember the guys name but super friendly and honest. Thank you for making the experience painless

This place its the best to rent a car from. There is definitely something to Finnish hospitality…read more They are professional, friendly, and competitively priced. I will never go anywhere else to rent a car in south Florida.

Sam was so helpful! I was very irritated with the airport location. And he made this much easierread more

No answer on any of the phones. Experiences when I rent if I can get in contact with somebody.read more

This is a family operated location. I rent here every week for work and they are the kindest,…read morenicest family! They always have my paperwork ready and I never have to wait for my car. Drop off is even easy!!! Rent a car from here when you need to!!!!

Worst experience two times in a row. Figured first time was a mistake. Had 6 missed calls while I…read morewas on my way to pick up the car and was told they gave it away within 5min of my reservation time. One time it's a fluke, but now I'm out a lot of money with last minute Ubers, and owners could care less. I should've looked at these reviews before renting. Lesson learned!

Horrible place to rent a car. Customer service is so bad I couldn't believe it, when I asked to…read morespeak to a manager it was only worse. And don't get me started on the owner of the company Sal. Total nut job. Don't waste your time and hard earned money.

Worst experience ever. This place needs to go out of business. Bad (and racist) customer service,…read moremechanical problems with the vehicle, hidden charges... I'm thoroughly disgusted with this company. Never again. Highly recommend going elsewhere if you don't want to be charged hundreds of extra dollars and then called a racial slur when you call to ask about the extra charges!

I had multiple checked bags that I was carrying, and immediately there was a customer service…read morerepresentative at the national car rental. She came running over and was very kind enough to help me push one of my checked bags and essentially upgraded me to any vehicle in the lot. And specifically, she put me in a very nice luxury BMW SUV and helped me move everything into the back of the SUV. Just overall great customer service and really appreciative of the help that I got considering a long day of travel and some unfortunate events that prevented the rest of my family from traveling with me. So this certainly brightened my day after arriving in Florida.

I arrived their "emerald aisle" as planned (and had reserved) late last night to find no cars, many…read moreangry customers, and one employee not sure what to do. This is the busy season, I get it. But that should be no excuse for such poor logistical planning. Terrible!

5 STARS!! I'd give more if I could! I'm reading some of these reviews, and I don't believe they…read morecould be for the same outstanding Ace Rent A Car in West Palm Beach that we went to. Everyone was so kind that my wife and I both looked at each other in disbelief. We rent cars a lot, and it seems that horrible customer service is the norm, but not here. Mike and his daughter were friendly and accommodating, even the shuttle drivers to and from the airport were great! I don't think the negative experiences in the other reviews (I notice none of them are recent) were the fault of the agency, if the versions of the stories are even accurate. We booked through Orbitz and had ZERO issues, but I believe 3rd-party reservations limit what can be done at the counter. Still, we were told at pick-up that there was a 1-hr grace period for drop-off before it becomes another day of rental. For us, that would be an extra $55. We hoped the grace period would suffice, but ended up having to extend our reservation 2.5 hours beyond the grace period, knowing we'd have to eat the $55. At drop-off, I asked if there was anything they could do, and they were able to switch it to an hourly extension instead of a full day, so it was only $27 extra. So we strolled out of there with a renewed faith in humanity, and wonder if the bad reviews were actually for a different agency (I know that happens a lot).

My whole experience in booking, picking up and returning the car at PBI was excellent. David…read moreKairalla went out of his way to make sure that we were very happy customers. This is the second time I have booked a car through Ace and both the time I have had a flawless experience. Thank you David and Ace.

Horrible service, I called and spoke to them five times prior to arriving to pick up my car they…read morehad me wait an hour telling me they were bringing me a car to the location I was that that I had requested and then an hour and a half later they told me that they don't have any cars after taking a cab 30 minutes to their's location where I waited an hour and a half for them to arrive to tell me they don't have any cars they also told me information such as the insurance included prices and how long you have to get the car for to get insurance and upon arrival and speaking to them they tell you that they do not include insurance unless you get the card by the week

From the owner: Econo rent-a-car is your #1 spot for discount auto rental in lantana Floridaread more

I found this in need for a rental car because my car was involved in a car crash…read more I am pleased to give this review mainly for Ketsia, the sales agent who attended me when i picked up the car. She is ver nice, and professional. Ps i love also Sixt marketing and look.

Wow Honestly this was one of the best Sixt experiences ever!! (We went on Wednesday June 11th, 2026…read morearound noon) I choose Sixt be sus always good I am a loyal Sixt client bc of the quality of their cars they offer but this time the Customer Service stood out!! They were fully staffed and barley any wait .. they moved and grooved LIKE A WELL OILED MACHINE. Great Team at this location Even The employee next to him (female, did not get her name but she was super happy and cheery and helpful to the customer next to me) she was so kind and uplifting it brought up the spirit in the whole room .. the whole team seemed happy to work.. and be at work!! I want to point out specifically Derek and Tareef were amazing. Customer service was top notch by them both.. we left Fort Lauderdale got a flat in west palm and they swapped our car out very fast . They were both super professional and courteous and went the extra mile for us to make sure the rest of our road trip went better I would rent from this Sixt over and over Also great selection of cars from budget to top end like BMW M class 5 STARS!