This is the type of place where you kind of already have to be knowledgeable of the brands on hand. Generally come for the deals, and not the customer service. I'm used to being "othered" in these types of spaces. Not saying it's okay just expected. Anywho- This is a L'oreal owned *outlet* believe it or not. And they do happen to own a lot of "designer" make up/fragrance brands such as: Yves Saint Laurent, Giorgio Armani and Valentino. As wells other brands like Lancôme, Khiels, youth to the people and a few more. Though this is not common knowledge, I do not question the authenticity. Paid a little over $50 for my little haul, the fragrance alone retails for $85 in the US, so a pretty good deal I would say. read more

Luxury Beauty Store - Maison Margiela Replica - Under the Stars Nu YSL - Nu Chill Lancôme - Définicils - 01 Black - Cosmetics & Beauty Supply Near Me - Milpitas, California

Amazing costumer service very helpful! Alondra and deanelle helped me pick out my perfect shade! Prices are amazing I spent a little over 50$ for a good selection of items. They have amazing brands such as Armani, YSL, and Valentino! I would recommend coming ! read more

Luxury Beauty Store - A bag full of items and a test strip - Cosmetics & Beauty Supply Near Me - Milpitas, California

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The lady's here are soo helpful and continue to make my shopping experiences very easy. I've recommended this store to all my friends and family for their great products and prices. Odessa helped me add yet another cologne to my brothers collection that he loved, and I will continue to come here for future needs and gifts. read more

Luxury Beauty Store - Cosmetics & Beauty Supply Near Me - Milpitas, California

I had such a great experience here! The store has a pretty decent selection of beauty products and wonderful customer service. The staff was so friendly and really knew their stuff--they helped me find exactly what I was looking for and even gave me some great recommendations I wouldn't have thought of on my own. You can tell they actually care about their customers, which makes a huge difference. read more

Amazing deals and amazing staff I go here every time I need gifts and it never disappoints. The staff are extremely helpful going out their way to aid me. The girls who work here always greet and have a smile on their faces no matter the day. I've gone when it's been hectic holiday times or when it's been quiet in the mall and they never change their great attitudes. Kudos to the great staff and their jaw dropping prices read more

The ladies here are really helpful I have never had an issue with their stuff They have their sales all year round both ladies Celia and Alondra have been super helpful when I come in and always eager to help, I am a regular there now! Keep up the great work ladies! read more

Love coming here to find a good deal on Kiehls products! They also have good deals on fragrances!

First and last time in this store. The "customer service associate" was really rude. I walk in no "hi", "can I help you?!" So I approach her and ask for a specific perfume, she said right there, as if I was bothering her, then when I ask the price the same right there in the sign ! I got the perfume I wanted but I'm not coming there again ! I understand you might be "busy" BUT I was the only customer you had in the whole store! Just a "let me know if you need anything" would have gone a long way ... read more

Luxury Beauty Store - Cosmetics & Beauty Supply Near Me - Milpitas, California

I don't usually write Yelp reviews because I am lazy, but I feel that good service deserves recognition. GOOD PRODUCTS, PRICES, and even better CUSTOMER SERVICE. The two associates (Jacklyn and Odessa?) were SO friendly and helpful. I worked retail a long time so I'm huge on customer service. They greeted me off the bat and explained all of their specials/deals. I'm kind of a "newbee" when it comes to skin care, but they were patient in explaining what would work best for my skin. I'm excited to try my new products! Some feedback for the upper management at Great Mall, the entire mall was way too hot and lacked ventilation. Its really crappy to make your employees work in those conditions, especially with COVID. read more

YELP: Please do not remove my review again!! I believe this time you will see the relevant product information I wanted to purchase. I was trying to buy Aqua Di Gio, they had sets of three with the shaving lotion etc. I wanted to check the box contents to make sure that everything is okay. They don't let you check anything, sell you damaged stuff and dont take it back. Good thing I saw what was damaged and showed them before paying the money. Pay few bucks more and go to Macys to buy something original!!!! read more

Luxury Beauty Store - Store front - Cosmetics & Beauty Supply Near Me - Milpitas, California

They don't accept return, and they didn't mention this during the purchase. It's hard to imagine this kind of store still exists read more

super good sales on AUTHENTIC items I'm so glad to have come across this store the employees do their best to help us out when we go . They do have a Final Sale policy & they don't allow you to open the products or have any testers but that's a small price to pay for the great deals they have . If someone doesn't like it they're better off paying full price at Macy's but it's not a problem to our family . read more

Funny they wont let you sample product all "Authentic" perfume bottles are sitting behind the register counter. The fake stuff is on the shelves. Shame on great mall to let people sell counterfeit stuff to customers. read more

I hardly stayed long but this store is extremely small, so small that if five people were inside of it, it would look crowded from the outside. The workers were very friendly though. They greeted me and asked me if I was looking for anything in particular and when I politely told them "no", they just gave me a nice smile and carried on :) I may come back. They did have some nice perfume! Most of which were around $15-20. read more

Luxury Beauty Store - The front of the store. - Cosmetics & Beauty Supply Near Me - Milpitas, California

I came in and was greeted by an associate, asking if I needed any help. I let her know that I'm ok, but I'll ask if I have questions. (I was the only person in the store.) As I looked at their Lancôme makeup, I noticed nothing was tagged, and there were no prices on the shelf. I asked her where the prices were, and she said they're not on the product. (Red flag! Is that even legal?) So she went to scan a mascara I was interested in, and while she was at it, I looked at a Kiehl's pouch with some skin care in it. I wanted to see how big the items inside were (pouch was cloth, not clear plastic), so I opened it. She came back with the price of the mascara, and then told me I can't open the pouch, only she can do that. Ok, np. I started looking at all their other stuff, because I use a bunch of brands that this store carries. The sales associate was following me like a hawk. It was as if she was my shadow, following me as I moved down the aisle of skin care. Out comes another associate (seemed like a manager), and they start conversing by the register. Finally! The sales associate left my side, but was still obviously watching me closely. I saw a perfume that my mom might be interested in, so I snapped a quick picture to send her. The manager then says, "Oh, you can't take pictures in here." Wow, seriously? You can google this stuff. They're not the only vendors of YSL! In any other retailer, this would never be an issue. It's just a lot more convenient to take a pic and send it quick. I told both of them, "Yknow what? I'll just leave," and walked out of the store. The savings here are not worth the aggravation from the way they treat shoppers. Btw, you can score a better deal from ALL these brands when Macy's or Nordstrom does a gift with purchase, or Sephora does their 15% or 20% sale. You can be guaranteed of product quality, and they have flexible return or exchange policies. Added plus, you also won't be treated like a shoplifter right off the bat! read more

I wish I could gave this store zero star! I bought one bottle of midnight recovery concentrate by Koehl's, but when I opened it when I got home, I couldn't believe my eyes, there is no label on the bottle,nothing! So I went back to the store next day, the staff gave me the attitude and said that was the final sale! I asked to see their manager but she said she was off! Ridiculous! Anyway, this store is crap! Most of products are going to expire soon! Don't go to buy anything ! I highly doubt the concentrate is fake! read more

Luxury Beauty Store - Fake product! Don't go there ! - Cosmetics & Beauty Supply Near Me - Milpitas, California

The customer service was awful. The employees have no clue about any of the products and the return policy sucks. I just purchased and didn't walk out the store and couldn't return. I question if the perfume is bootleg. read more

Update: it turned out both employees did take lunch at the same time. When they finally came back, one employee didn't really speak english and didn't know anything about the products. Sigh... read more

Luxury Beauty Store - Cosmetics & Beauty Supply Near Me - Milpitas, California

I was here 8:58, I ran here to just get a Lancôme and the two lady obviously closed earlier with the door locked and there are other customer inside. They didn't let me in, you guys are always lazy, rude and bad attitude...if you don't want to work just quit come on~ read more

I wanted to buy a bunch of Lancôme make up stuff. They have a good collection but I'm giving them 1 star because the employees are the worst. They shouldn't be sales people. They had boxes which weren't sealed. I saw that the cardboard boxes could be easily opened and asked for boxes which were sealed as it could have easily been opened by them for testing. There were plenty of other cream boxes next to the one I wanted to buy which were sealed. Instead of giving me a sealed box, she acted like I violated a protocol by opening the cardboard box and asking for a sealed one. She said they come in open boxes which is a lie and moreover acted like I made a mistake to ask for one. They shouldn't be sales people. read more

This is a scam. They only tell you they can't return things after you purchase it. Don't ever come here. Horrible attitude.

I personally liked the store. 2 stars because of the sales person. She didn't even TRY to help us. I like YSL and they have a bunch of em'.

Today is sept 5 , Went here and it says at the door associate is taking lunch for 30mins. It was 6:00 at when returned at 6:45 still closed. Lunch at 6pm????? You guys will lose business. Lots of customers are checking but it was closed. read more

The people over here they greet you when u enter but all they do is cheating i have bought a acqua di gio goirgio armani perfume from them for 58 usd and after going home when I sprayed it it was lasting for hardly 15 mins and I was using this perfume from past 2 years so i know how does itsmells and it lasts for atleast 6 hours or more but the one they sold lasts for only 10 to 15 mins it's either a fake one or diluted cheap knock off! I went there with in 2 hours and they were like we will not exchange all sales are final! Please avoid this shop all they do is fraud and sell fake perfumes. i wish there would have been rating in minus I would have given them minus 5(-5)!! read more

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It's only getting two stars because they actually do have good sales in high end makeup but the employees. Especially the older one are atrocious. I work in retail and I know the tricks. I told her more than once that I was okay and I didn't need help but she kept following me around the store. It as uncomfortable and rude. I was doing nothing wrong, my purse was held tight to my side and i never once reached in to grab anything out of. I love the makeup in this store but the employees suck read more

We just purchased products and did not leave the store as we wanted to confirm the purchase from our relatives. But unfortunately after relative confirmed, they wanted to exchange some toner and cream for different types of toner and cream, the store manager said they never accept any exchange or returns, even we did not leave the store and did purchase products just several mins ago!! So terrible service !!! They have no reason and did not let customers know that rude police before purchase. Hate it!!! read more

THE LADIES WHO WORK HERE ARE USELESS, RUDE AND JUST CHATTING. I tried to ask for their help once and I noticed their bad attitude then my mom ask for their help and they did the same thing. USELESS read more

The people working there don't look like they want any customers. No smile, no greeting, and answer questions like you bother them.

love the sales, amazing prices. the workers really do help you when needed and know their products really well :)

I've never done a review before, but this experience was so horrendous I had to share. I bought a few makeup items for my wife as a gift. When she said she like one particular item, I decide to surprise her by buying a few more. When I came in the second time, the lady working there immediately told me that she will not sell me anything because I already bought 3 or more items last week. She said I have to wait 30 days until I can buy again. The whole trip to this store was a waste and it ruined my afternoon. I'm never coming back to this store again. read more

Horrible poor service provide from the staff. The staff name Vanessa. She keep playing her handphone and keep texting and I do my tasting product and not being help or ask do I need a help.. btw when I ask her questions she show some attitude grumpy and not friendly with moody face. She not even have smiles on her face. Maybe worst day I came in, maybe she just fight with her BF. And she not even greet even to say Hello" me in first place when I came into the store. She totally ignore. And this is my third visit to the store her behavior and attitude still the same. No one care, and when I make a complaint to the Manager her name Cristina, unfortunately and no one call me back from District Manager, the poor customer service that I facing no even apologize. During the shopping you need to help yourself no ones ever border to give you help even there is no other customer around they just don't care! or advices in any product that they sale in the store. Store name Luxury but the staff is knockoff behavior worst attitude. NOT deserved to be in this store at all. read more