Half the machines don't work. If you don't check the quarter slots where you put your money first,…read moreto see if they're working before pouring in your detergent, you may be out your detergent. Several times I've loaded the machines with detergent just to find out they don't take the quarters. Same goes for the driers. Put one quarter in just to see if it'll produce heat. I've made this mistake once. I've been going there once a month for almost a year now and nothing seems to get fixed. The vending machine has been empty the whole time as well and should be removed. The cleanliness is as expected for a community laundry mat. Make sure you get there early to get working machines.

I came here to wash my king size comforter and did exactly that. They have washing machines and…read moredryers that accommodate that size. I had no issues.

" Moved to Charlotte, NC in November. Started using this…read morebusiness for our dry cleaning needs as soon as we arrived. So far, they are great. Fast and always on time. I love using the app. I can schedule a pick up with ease at anytime and turn around is super quick. So far so Great! "

They offer no service outside of business hours M-F. They do not have a customer service phone…read morenumber. [EDIT: They have a voice mail line, but you cannot reach a human.] All contact with them is through their app. If you leave a message on their app, they don't call back until the following business day. In addition, we clearly specified that NO scented products were to be used. We got our clothes back reeking of some nauseating perfumed laundry product. All of our clothes will have to be rewashed. I don't know whether the stench will come out even then. My husband is severely disabled and uses crutches and a wheelchair. I am usually his sole caregiver and do the laundry myself. I broke my ankle 2 weeks ago and had surgery. I can barely stand up on crutches. I can not walk any distance at all. This facility is in Mesa AZ, not Charlotte.

I went to NC to visit my family for a wedding about a week ago. Unfortunately, due to my poor…read morepacking skills a lipstick I had put inside my luggage opened and spilled all over. It stained the dress I wanted to take to the wedding. It took me a while to find a dress for this occasion and I was pretty disappointed this happened. Thankfully, we arrived days before the wedding, so I went to look for a cleaners near by. I'm glad I decided to go to Peninsula Cleaners. The staff is really great and they did an amazing job! I rarely do reviews unless the service/product is really good. By the way, shout out to Chantha she was a sweetheart and understood how bad I needed this dress.

Bait and switch, RUDE, and no communication from the owner to address their error…read moreI dropped off two bags of wash and fold laundry; specifically sheets, towels, a blanket and comforters, after being drawn to the business because they offered a 20% off coupon on comforter laundering. When I received my laundry back, half of it was laundered and half of it was dry cleaned. To be more specific, one pillowcase, one sheet and one comforter was dry cleaned. The other pillowcase, the other sheet, and the other comforters were laundered. When I inquired about the $284 charge, which should have been $42, the lady at the desk, was very rude and hung up on me. When I called back, she accused me of hanging up on her. I asked to speak to the owner. She said the owner would not talk to us because she was busy and on the phone, but had offered a $35 credit towards future cleaning. "No thank you," I said, "I'd like to speak with the owner." She then proceeded to yell at me again. When I attempted to ask to speak to the owner again, she belligerently told me to stop interrupting and that she would hang up on me again if I continued. I have left several messages and have not received a phone call back from the owner. I would not recommend this place, my experience was horrible and I paid additional $238 for one dry cleaned pillowcase (it's mate was laundered as I ordered), one dry cleaned sheet (whose mate was laundered as ordered), and a dry cleaned comforter, which I did not order. To make matters worse my wife is allergic to perc (the dry cleaning ingredient) so we now have to take them elsewhere to be laundered so we can use them. I am not a person who leaves bad reviews. However, I have used wash and fold and dry cleaning services for over 30 years. (Not my first rodeo.) The level of overcharge compounded by rudeness is why I am writing this review. Stay away.

Brought in 5 shirts for dry cleaning on Saturday…read more The owner noted shirts would be ready by Monday. Just found out about a meeting for early morning five minutes ago today. Called Rosedale Cleaners to find out if I can get shirts in time for meeting. The staff was so helpful and I am on my way to get one of those shirts for the meeting. Great customer service. They make every effort to help out with the needs of their customers. Usually, go to their sister store out in Huntersville. Check them out in you are in that area.

I dropped off a wedding dress for my wife to get cleaned several months ago, and came back a couple…read moreweeks later to find that it had shrunk significantly and the texture of the silk was dry and wrinkled, almost like it had been starched. Both my wife and I spoke to the owner and his wife several times, and found out that when they couldn't find care instructions or the material it was made of, they didn't contact us to ask but instead made an assumption which lead to improper cleaning. I'm disappointed that a dress is ruined, but even more disappointed by their service after they admittedly made a mistake. They offered us less than 10% of the value of the dress after a significant amount of negotiating, and then when my wife went in to talk to the manager, they wouldn't even honor terms that were previously offered and instead gave us even less than was promised.

If you need your items in a timely manor this is not the place for you, I would suggest looking…read moreelsewhere! After multiple appointments and several promises to have the dress ready for pick up it still was not complete upon my arrival. Instead of admitting they made a mistake they wanted to argue about not having the job done by the promised date.

Shortened my slacks at a very reasonable rate, and quick service. Highly recommend…read more I will likely use this business for dry cleaning also.

Beware of Birkdale Cleaners! They shrank my $278 Eileen Fisher Boiled wool sweater in half. They…read moredidn't apologize or offer a solution. It was obvious because I took two in at the same time and one was fine and one was 1/2 the size. The reply was," It's not my problem, you need to complain to place where you got the sweater. What? That's just not right. Shame on me for not reading the prior reviews. Don't make the same mistake I made. #birkdalevillagecleaners #birkdalevillage #birkdalevillagenc

This was by far the worst dry cleaning experience ever! I took my brand-new garment in, having only…read moreworn it once, and when I picked it up, it was completely ruined with horrible discoloration. The dry cleaner clearly used the wrong chemicals or process on my garment. When I confronted the owner, he flat-out denied everything and ran away from his responsibility like a coward--no apology, no compensation, just pure negligence. If you have valuable or high-quality clothing, do NOT bring it here unless you want it destroyed! To make matters worse, they are not even BBB members, meaning you have no real way to hold them accountable. They know exactly how to get away with ruining your clothes without paying a dime. And trust me, who knows what they're really doing with your clothes? For all we know, they could be sending them somewhere else and cleaning them with thousands of other people's dirty laundry. Absolutely disgusting and unprofessional. A business that destroys customers' clothing and refuses to be accountable does not deserve to operate. If you value your clothes, stay far, far away from this place! If there were a negative 1000-star option, that's exactly what I'd give.

Finally found a shoe repair store that do quality work!!! They also polished my Lizard Cowboy Boots…read moreand made them look brand

Great service and quality work! Asked for quick service and was able to get them the same day. My…read moreboots look like new.

My wife took a sweatshirt up to have a zipper repaired. She left it there, they told her in 2 days…read moreit'd be ready. Then she went back to get it the second time, "it's not ready yet!", come back in a couple days. She goes back, not ready again, but inform her it needs a zipper, which is what she told them it need when she dropped it off. When she dropped it off, they told her $20 for the repair. She goes back for fourth time to get it, takes $23 because she wasn't sure if $20 included tax, They tell her $26 dollars, She didn't have her purse with her, she was walking the dog, So she goes back the fifth time with her purse to pick it up. Finally it's ready.

We went there today and the employee started talking about the corona virus and then things went…read moreway south with her talking about what a great leader we had aka Trump and what great things he's done. We will not be back and we will tell everyone we know what occurred. MAGA's only place. Been goin south since they changed employees