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    Luxury Florida Villa

    3.3 (3 reviews)
    Open Open 24 hours

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    7 years ago

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    Kris M.

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    7 years ago

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    VACASA - Spotless cleaning

    VACASA

    1.3(25 reviews)
    2.2 mi

    n 2024, we hired Vacasa to manage our home. After eight months of poor performance and ongoing…read moreproblems, we terminated the contract. In May 2026, we received a shocking letter from the IRS showing that Vacasa had reported more than $4,000 in income on our behalf. We never received these funds. To resolve the discrepancy, we contacted Vacasa and requested documentation and the bank account information showing where this money was allegedly deposited. Rather than providing a straightforward answer, Vacasa has refused to supply the requested information and appears to be playing a waiting game--ignoring inquiries, delaying responses, and hoping the issue simply goes away. Meanwhile, we are left dealing with a potentially serious tax matter that Vacasa created. When a company reports income to the IRS, it should be able to readily demonstrate where that money was sent. Vacasa's unwillingness to provide basic documentation raises serious concerns about its recordkeeping, accountability, and customer service. Based on our experience, I would strongly caution homeowners against trusting Vacasa with the management of their property.

    Vacasa parent company are crooks. Terrible experience as a vacation rental company. Had a dispute…read morewith them, as owners of property, over terrible cleaning and wanted our cleaning fee reimbursed to us and they said they would and then didn't. Now sending the $174 to collections. Must be struggling as a company to reneg on $174 .

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    VACASA
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    VACASA - Locks no longer use keys

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    Locks no longer use keys

    Tropical Escape Vacation Homes - Living room

    Tropical Escape Vacation Homes

    1.8(32 reviews)
    3.8 mi

    My husband and I booked a condo through Tropical Escape for a week. When we arrived, unbeknownst to…read moreus, that condo had become unavailable, so we were given an "upgrade". The "upgraded" condo had many issues, so the next day we went to guest services to express our concerns. Jawna, a Property Care Tech for Tropical Escape, was called and she showed up immediately. She stayed with us for at least two hours, resolving some issues, but ultimately deciding that we needed to relocate. Jawna went out of her way and above and beyond the call of duty to help us out, and found us a much more comfortable vacation home at Balmoral. Kudos to Jawna who was so caring and amazing!!!!!! She made the rest of our vacation awesome!! She even checked back later in the week to be sure everything was good. Thank you Jawna!! Our review would have been a one that first night, but because of her, it turned into a fantastic FIVE STAR week!!

    My husband and I had our home built and decorated seven years ago. We were solicited by Tropic…read moreEscape to manage our property because we live out of state. We were assured that they would provide professional oversight, timely payments and frequent communication. Professional Oversight: Tropical Escape allowed our home to be left dirty. A sofa in our family area was destroyed, pictures were stolen, a bean-bag chair was destroyed and hidden in the closet, a floral arrangement was broken an concealed in the game room. The house which had been decorated by an interior design specialist; had been rearranged without our permission. The air conditioner, which was supposed to have been repaired, was not working properly when we arrived at our home. (We paid for the repair) The light fixtures on the patio were not replaced. (We paid for this repair) Visiting family members complained that there were insects in the house. We paid monthly for an exterminator. What was the management company doing? Frequent communication: Communication with Tropical Escape was difficult because they frequently changed the managers without informing the home owner. Phone calls and emails were not returned. When we had an opportunity to speak with someone; that person would promise that the problems would be resolved. This did not happen! Florida Utility contacted us about a gas leak at our home. The end result was that we had no hot water when we visited, Tropical Escape informed us that they were not aware of a gas leak. Payment: Payment for our property was sporadic and untimely. The payments did not support the bookings, indicated on their monthly rental summaries. We were never compensated for loss or property damages. Tropical Escape is dishonest, unprofessional and has no concern for families. Please beware of a company that is only concerned with using your property to bankroll their business. As a property management company they are an embarrassment!! I desire that families have fond memories of their vacation and know that I wish them the same amenities as my family. Hannah

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    Tropical Escape Vacation Homes - Our team is always ready to help!

    Our team is always ready to help!

    Tropical Escape Vacation Homes - Middle seat broke. In media room, first front seat felt like it was going to fall apart from leaning.

    Middle seat broke. In media room, first front seat felt like it was going to fall apart from leaning.

    Tropical Escape Vacation Homes - Cigarette butts around the pool

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    Cigarette butts around the pool

    Luxury Florida Villa - vacation_rentals - Updated July 2026

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