n 2024, we hired Vacasa to manage our home. After eight months of poor performance and ongoing…read moreproblems, we terminated the contract. In May 2026, we received a shocking letter from the IRS showing that Vacasa had reported more than $4,000 in income on our behalf. We never received these funds. To resolve the discrepancy, we contacted Vacasa and requested documentation and the bank account information showing where this money was allegedly deposited. Rather than providing a straightforward answer, Vacasa has refused to supply the requested information and appears to be playing a waiting game--ignoring inquiries, delaying responses, and hoping the issue simply goes away. Meanwhile, we are left dealing with a potentially serious tax matter that Vacasa created. When a company reports income to the IRS, it should be able to readily demonstrate where that money was sent. Vacasa's unwillingness to provide basic documentation raises serious concerns about its recordkeeping, accountability, and customer service. Based on our experience, I would strongly caution homeowners against trusting Vacasa with the management of their property.

Vacasa parent company are crooks. Terrible experience as a vacation rental company. Had a dispute…read morewith them, as owners of property, over terrible cleaning and wanted our cleaning fee reimbursed to us and they said they would and then didn't. Now sending the $174 to collections. Must be struggling as a company to reneg on $174 .

Melanie made trivia so much fun!!! Won so many free drinks! Such a fun game experienceread more

Man oh man! Words cannot express how much I love this vacation home! It was big, beautiful,…read morespacious, and just an all around awesome experience! Since my dad retired, and moved to Florida, my brothers and I decided that we would alternate holidays to go down to visit. This year, we rented this home to spend Thanksgiving with my dad and his wife. This home is close to I-4, and the theme parks. We didn't partake in any theme parks because being with family, in that nice home was enough. The home we rented had 5 bedrooms, 4 bathrooms, dining room, living room, kitchen with an island, a breakfast nook, laundry room, garage that was converted into a game room, den, and patio with a pool. As I stated, words cannot express the awesomeness of this house! Hopefully, the pictures will!

This is our third time booking with Magical Vacation Homes. All three houses were amazingly clean…read moreand very welcoming for our whole family. Everyone enjoyed the game rooms. We have stayed in two houses in Champions Gate, and one in Reunion most recently. There have never been any issues with these homes.The neighborhoods have great amenities and are situated close to all the theme parks. The staff is always very helpful with any questions about the houses. They get back to us very quickly. This time, we wanted to add late checkout during our stay, and Kat was super helpful adding this option to our booking. Kat spoke with me through text messages and even called to confirm the late checkout was added. She is a joy! Magical Vacation Homes provides good discounts throughout the year. We highly recommend booking with them, and we will definitely book with them again in the future!

Marcus helped us have a smooth booking process! Will definitely contact him again!…read more 8202191 Marcus

My husband and I booked a condo through Tropical Escape for a week. When we arrived, unbeknownst to…read moreus, that condo had become unavailable, so we were given an "upgrade". The "upgraded" condo had many issues, so the next day we went to guest services to express our concerns. Jawna, a Property Care Tech for Tropical Escape, was called and she showed up immediately. She stayed with us for at least two hours, resolving some issues, but ultimately deciding that we needed to relocate. Jawna went out of her way and above and beyond the call of duty to help us out, and found us a much more comfortable vacation home at Balmoral. Kudos to Jawna who was so caring and amazing!!!!!! She made the rest of our vacation awesome!! She even checked back later in the week to be sure everything was good. Thank you Jawna!! Our review would have been a one that first night, but because of her, it turned into a fantastic FIVE STAR week!!

My husband and I had our home built and decorated seven years ago. We were solicited by Tropic…read moreEscape to manage our property because we live out of state. We were assured that they would provide professional oversight, timely payments and frequent communication. Professional Oversight: Tropical Escape allowed our home to be left dirty. A sofa in our family area was destroyed, pictures were stolen, a bean-bag chair was destroyed and hidden in the closet, a floral arrangement was broken an concealed in the game room. The house which had been decorated by an interior design specialist; had been rearranged without our permission. The air conditioner, which was supposed to have been repaired, was not working properly when we arrived at our home. (We paid for the repair) The light fixtures on the patio were not replaced. (We paid for this repair) Visiting family members complained that there were insects in the house. We paid monthly for an exterminator. What was the management company doing? Frequent communication: Communication with Tropical Escape was difficult because they frequently changed the managers without informing the home owner. Phone calls and emails were not returned. When we had an opportunity to speak with someone; that person would promise that the problems would be resolved. This did not happen! Florida Utility contacted us about a gas leak at our home. The end result was that we had no hot water when we visited, Tropical Escape informed us that they were not aware of a gas leak. Payment: Payment for our property was sporadic and untimely. The payments did not support the bookings, indicated on their monthly rental summaries. We were never compensated for loss or property damages. Tropical Escape is dishonest, unprofessional and has no concern for families. Please beware of a company that is only concerned with using your property to bankroll their business. As a property management company they are an embarrassment!! I desire that families have fond memories of their vacation and know that I wish them the same amenities as my family. Hannah

I've been working with this family run company since 2005 and their services are nothing short of…read moreamazing. We will continue to use Florida Spirit as our go-to vacation management company and look forward to a bright future.

Stay clear of this company! They completely destroyed our…read morefamily vacation last summer 2024. They lied, cheated and wrecked 85% of a family of 8 where housing rented was not as described! Dirty, broken and tried to evict us a few days after check in, when we expressed our concerns. DO NOT PUT YOUR FAMILY THRU THIS... Go elsewhere. Loss our 3 weeks vacation time arguing with them, getting threaten to be put out of the property and in the end received a couple of hundred dollars after losing thousands of dollars and even worse a destroyed vacation. A Castillo ac0198@gmail.com for more details

The house we stayed at was amazing. It has a Disney decor in every room. The pool in the backyard…read moreis unbelievable. Love the princess kids room, the Mickey room and the Beauty and the Beast dining room. This house is what dreams are made with. Full kitchen. 3 full bathrooms. Love this place.

From the owner: Our home features the comfort of your own home in a gated community and features resort pools and…read moreclubhouse. Located 15-25 minutes from Central Florida's major attractions, including The Walt Disney World Resort®, Universal Studios Florida®, SeaWorld Orlando® and Legoland®. Our vacation home is convenient to restaurants, shopping outlets, popular hotspots and golf. Our home is perfect for families, who are looking for the benefits of a spacious rental home for less than the price of a hotel room! A great alternative to hotels and you'll never want to stay in a hotel room again! The 4-bedroom and 3 full bath home sleeps 9 comfortably, includes televisions in every room, big-screen televisions, themed bedrooms, high speed internet, fully equipped kitchens, washer & dryers, and spacious living room areas.