n 2024, we hired Vacasa to manage our home. After eight months of poor performance and ongoing problems, we terminated the contract. In May 2026, we received a shocking letter from the IRS showing that Vacasa had reported more than $4,000 in income on our behalf. We never received these funds. To resolve the discrepancy, we contacted Vacasa and requested documentation and the bank account information showing where this money was allegedly deposited. Rather than providing a straightforward answer, Vacasa has refused to supply the requested information and appears to be playing a waiting game--ignoring inquiries, delaying responses, and hoping the issue simply goes away. Meanwhile, we are left dealing with a potentially serious tax matter that Vacasa created. When a company reports income to the IRS, it should be able to readily demonstrate where that money was sent. Vacasa's unwillingness to provide basic documentation raises serious concerns about its recordkeeping, accountability, and customer service. Based on our experience, I would strongly caution homeowners against trusting Vacasa with the management of their property. read more

Vacasa parent company are crooks. Terrible experience as a vacation rental company. Had a dispute with them, as owners of property, over terrible cleaning and wanted our cleaning fee reimbursed to us and they said they would and then didn't. Now sending the $174 to collections. Must be struggling as a company to reneg on $174 . read more

Horrible customer service. Could not get any information about a property we wanted to book in Lake Lure, NC, called Lake Therapy (we have been to this wonderful property before when it was managed by a much better company). After many failed attempts to get basic information and a non-automatic reply, we gave up on booking Lake Therapy. This is a shame because these properties could really use the support after Hurricane Helene. read more

I bought a second home in Florida to use as a short term rental. After reviews I decided to try vacasa and have been with them ever since. Are they perfect, no. But what I can say that any issues I have are promptly and I mean promptly handled. I can call, email my local manager at anytime and I receive a response. I give them an A for communication. My house is always clean and well maintained. My LM and I have a good relationship in that items that need repaired immediately are taken care of as they know me. They are a full service that takes care of everything, pool, cleaning, pest control, linen, pool towels, starter kits- soap, detergent etc. ​ What i love is that if my house doesn't rent Vacasa doesn't make money. They also now have noise monitors in place to ensure there are no parties and take photos of every room after cleaning for my review. Any guest damages are quickly taken care of. Lastly I recently stayed in my house for a few weeks and my neighbors commended how good the renters are and how it stays booked. Until they give me a reason to leave i will remain loyal. Being in Michigan is appreciate the care Vacasa gives my home. My local manager is huge help. read more

VACASA - Spotless cleaning - Vacation Rentals Near Me - Davenport, Florida

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We had a place paid for via AirBnB. They reached out to us 3 weeks prior to our vacation and said the owner wanted to stay in their house the week we were going... so we were forced to find another place. We still had to pay more. Once we got to the new place, trash was piled up outside, the amenities were broken or unusable, and everything was FILTHY. We called to have maintenance come out-- not one person showed up and no phone calls came in to us about updates. We've called 18 times! Number goes to random people and you have to repeat your story over and over. Refund was requested by AirBnB themselves-- Vacasa DECLINED IT! Do NOT use them! read more

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The worst rental experience i've ever had. The house was located at Story Lake Gem in Kissimmee and I should have known what I was getting into when I arrived and saw one of the gates to enter the facility was hanging off after being rammed with a car. Have you ever seen "Back to the Future part 2?" Where the rental was located looked like Biff Tannens 1985. Upon entering the rental home we were greeted by a sign to "please remove shoes", I now know this is a game to see how black your socks can get from the filthy carpets. The couch had a cover on it. This part of the game was to hide all the food bits that have been left behind by previous guests. I swear there was a 3D Dorito under there, which is impressive because they have been out of production for over a decade. The pool was a lovely shade of green which I when I called was told was because "It has been raining." I have a pool, rain doesn't do that. Neglect does. The bathroom fixtures were hanging off the walls, The bed sheets were stained. The garbage can was rotten, the toilet was deteriorating, the bannister looked like a skatepark grind rail, the tiles were caked with dirt and the pool safety gate was hanging off the wall. We called the management team to tell them we weren't staying here and they said before they can give us a refund a member of their team has to come out and have a look. We left anyway. We followed up every day and were told someone would be coming. No one ever came as far as I know. I switched to a Disney hotel because at the very least I know they're clean. This company should be ashamed of itself and Marriott, who we found the rental through, and anyone else who is thinking of renting any of this property groups properties should run, very fast, in the opposite direction. I'd give negative stars if I could. read more

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Vacasa/Casago afforded me the absolute worst experience in vacation rentals that I have suffered to date. Stayed in Davenport in a nice looking 2 story row house in Champions Gate. It was a disgrace. The check in process took an hour since Vacasa hadn't informed the community that we were coming. The house we stayed in had a broken refrigerator. The garage was converted to a game room but was sweltering because the mini split wasn't installed and the fan was inoperable. The island in the kitchen had no working outlets. Every other ad that listed a hot tub had the price for heat and a time frame but their ad didn't mention any limitation and calls for assistance were wholly ignored. The trash receptacle outside was missing and the daily trash guy never picked it up. One thing is absolutely guaranteed after my experience. I will NEVER even browse an ad that lists Vacasa or Casago as the managing company. I doubt that I will ever use VRBO again either but that isn't as important as the managing company. read more

Your policy states that one should cancel before 30 days. My reservation was made less than 30 days ago, so it seems like your company is inappropriately withholding people's money and not allowing them to amend their stay dates. Both mine and my attorney have perused your policy. Your policy doesn't stipulate that you can withhold payment for guests who have not stayed over when your resort cannot accommodate requests for date changes. The BBB (Better Business Bureau) is also now involved as I am not the only guest mistreated in this way by your company. Furthermore, it is unlawful for you to inform third-party sites that the information listed on their platforms belongs to LakeTown Wharf when it does not. Guests only discover this after making a reservation and receiving an email from Vacasa. I have learned that Vacasa is a property management company that rents out apartments, as do several other property managers. I've discussed this with every other property manager, and none of them *** withholding a guest's money or failing to accommodate date changes. They confirmed that they would either amend the guest's dates or issue a refund. Vacasa is the only party refusing to refund my money or modify my reservation dates. Booking.com, through whom I made my reservation, is willing to refund my money or amend my dates. Unbeknownst to me at the time of booking, Vacasa seems to exploit people by trapping them in inflexible reservations. It is proving impossible to retrieve my money, despite advising your company to cancel my trip over a week ago. Are you actually processing my cancellation? No, my reservation is still active on your end. I have documented all the errors and breaches of law your company has committed, including breaking your own policy. I will legally pursue the refund of my money and continue to alert other guests on all your websites about your unethical practices and appalling treatment of guests! User's recommendation: DO NOT USE VACASA OR YOU WILL BE A VICTIM OF LOSING YOUR MONEY AND BEING TAKEN ADVANTAGE OF! MY CHILDREN WONT HAVE A SUMMER VACATION THANKS TO VACASA! read more

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We had a reservation at The Lanai King - Windsor at Westside in Orlando, checked in on March 25, 2025. Upon arrival we noticed it was a bit hot in the house, my husband set the ac temperature to 73 and the house was still hot, close to 80 degrees, we then reached out to the property office and we were told to reset, etc which we had done. They told us a tech would come out and check it out. At around 5:30 pm a tech came out and told us that the ac had no fixing that he would call the property manager to have us relocated. About an hour goes by and we hear NOTHING, we called again and were told another tech was coming out to Check out the ac at around 7:50 pm. Our hands were tied, we had not had dinner, we had two small children and 4 teens, we were not going to leave the house with our belonging there so we waited for the second tech to show up. The tech showed up at around 7:30pm and told us that the ac had no fixing. AGAIN, we waited to be contacted by the company and nothing, my husband called at around 8pm and was told that they'd call back with info about the new home where we would move to, AGAIN NO CALL, NO TEXT, NO EMAIL, ZERO COMMUNICATION, my husband called the company again at around 8:30 and was told they're working on it. He requested late check out and perhaps a credit for the inconvenience and unprofessionalism and was told they're working would send up the request to higher review. FINALLY at around 9:30pm we received an email with the information for the new rental. We NEVER heard back from the company as far as the late check out we requested to make up for the loss time due to their negligence, we took that loss. However, we are still waiting on a credit of some sort, and yet again, we are still waiting and have yet to hear from the company, it has been a week. We have booked homer rentals through Marriott many times before and have NEVER had any issues, however this company, VACASA is a total fraud, unprofessional, and has no care for customer service, AT ALL. So if you're thinking of using them, save yourself the hassle and headaches and book with a different company. We didn't bother to read reviews like I usually do because we thought since it was through Marriott it was ok but no, NOT OK AT ALL. If I could give them negative stars this company would definitely deserve it. read more

On the Rocks 3 - Indian Rocks Beach I am posting on Yelp because Vacasa wouldn't post my review on their website. They told me their company policy "emphasizes the importance of unbiased evaluations and encourages guests to provide thoughtful feedback about their stays." I stayed at this property for a little over 2 weeks in February, 2025. Here is my review and I feel I gave thoughtful and honest comments. When we arrived, we went to the elevator to use to get our luggage and groceries to our 3rd floor unit. Elevator did not work so I had to carry everything up three flights of stairs. I reached out to Vacasa and they said they would contact the local office and then they reported they would put in a work order. So day one...numerous trips up three flights of steps (46 steps) and dripping wet in sweat. Vacasa's response..."I am sorry that this is how you had to start your trip. Let me see what we can do to help you get things back on track. Thanks you for your patience." The elevator company came out the next day, looked around, left and didn't fix it. I checked with Vacasa and they did not have any answers on when it would be fixed. Then a few days later, Vacasa added a note on their website for this condo building that the elevator did not work. The exact language added "Elevator is inoperable until further notice. First floor is not ground floor, all three floors are accessible by stairs only." This verbiage was not on Vacasa's website when I booked the room nor when we arrived. They conveniently added it during our stay. It was still not working at the end of our stay. They had noted on the website the pool was still being repaired from the storm damage. There are no repairs underway. The pool is just roped off and the area is unusable. I would note that ALL the pools in the surrounding condos were repaired and usable. Not sure why On The Rocks pool area was still a mess. If you want a pool and operating elevator, recommend checking the surrounding condos. I contacted Vacasa because the internet wasn't working and I had to work from the condo. I had to call Spectrum, I had to set up an appointment for Spectrum to come out and I had to be at the condo when the technician arrived. If I didn't, I would not have had internet access to work. The technician got the internet working as best as he could as he indicated there are wiring issues in the building. The condo itself was nice and clean overall. The view of the ocean is beautiful. We had to straighten up furniture as the patio furniture was stacked in the condo and the living room furniture was piled together. You can only turn AC down to 73 degrees so it is not real comfortable for sleeping. If you have issues during your stay, you will be texting with Vacasa as no one answers the phone and you will not be able to talk to anyone and they will not call you (they did call me once near the end of the trip). Buyer beware - ask questions and understand what you are really getting versus what they advertise. I did ask Vacasa the status of the property and they sent me an email on 11/23/24 indicating the home was inspected post-storm and will be ready for our arrival. I understand there was storm damage and thus we didn't get what we paid for. But I am guessing it will be a long time before the elevator and pool area are fixed. read more

Absolutely terrible and shady company. Bug infestations in the house I stay in. Bug droppings on the plate and everywhere, their only solution was that I could "brush them off" of that plates and it would be fine. read more

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We went for a family vacation the end of December. We were unaware of all the extras we had to buy when we got to the resort like the pool or gym access. But honestly we could overlook that. The biggest issue was the miscommunication. My youngest accidentally left his stuffed dog at the house after we did our final walkthrough. We didn't notice until we got to the airport later that evening. It was confirmed that they found it, but it's been 2 weeks of no contact since. We asked for updates multiple times but nothing.We booked through Airbnb and even they are frustrated at the lack of communication. I will never stay at a property managed by them again. This has 100% soured the experience for us. read more

Update: Received a call from Vacasa within hours of posting this review. They apologized & issue full $872 credit. It's a shame I had to go through 2 weeks of hassle but in the end Vacasa did the right thing and issued a full refund. Notified Vacasa shortly after paying a 50% Deposit ($1695) on a reservation with check in 3 months out that my wife had a medical emergency and I may have to cancel. They cited their cancel policy but offered to reimburse me w a floating refund if any or all of the cancelled dates were rebooked. I accepted and cancelled. Sure enough all but one of the 21 days were rebooked so expected to receive a large credit. Foolish me: Vacasa sent me credits for only $872 and offered no explanation where the rest of my deposit went. Last message was that they have closed the case. BTW, AirBNB was totally useless in trying to resolve. read more

This is the worst vacation rental company! DO NOT RENT anywhere they manage. I paid for a month at a vacation rental at a luxury unit. I received an email from VACASA directing me to tenantev.com to complete an HOA application by the building association where I was renting. This would complete my process. I did so - and completed the process (for another $345). The process required a copy of the signed (by owner and renter) lease agreement. Simple right? Not with Vacasa. When I called, customer service told me 1. they had never been asked for a copy of a signed rental agreement 2. when I asked to talked to someone in registration who handled the agreement, I was told they do not accept customer phone calls 3. I spent 2 hours on the phone 2 different days just to get a copy of a signed lease agreement - and NO ONE could do it - 4. I told them a signed lease is a legal document I was entitled to have a copy of ---- to no avail What kind of vacation rental business will not provide copies of their lease agreements???? I answered the same questions over and over. I was in an endless loop - they instructed me to fill out an application that required a form from they that they refused to provide!!! From experience, their processes are set in place in order to not be bothered by customers. Thank goodness my problem was solved when I called a local rental agent. NO help from Vacasa, read more

If I could give them a 0 I would. This company is the worst! They are refusing to refund our money for our rental in Anna Maria Island FL two days after Hurricane Helene hit. The island sustained 9 ft storm surge and lost electric for days. Our rental home was flooded and completely uninhabitable. No one was allowed on the island except for owners. A 45 day moretorium was issued, mandating no one could rent on the island during that time. Yet we cannot get our money back. Avoid this company! read more

vacasa is the worst rental site I RENTED a place in clearwater florida for two months found out the unit is for sale. I CANCELLED five days after because they could not find me another unit for those dates. they charge me the booking fee and would not refund the booking fee. If you know the show yellowstone take those pr---ks to the train station......... PAUL toronto canada rating minus 10 read more

Daytona Beach Resort is a horrible place to stay. And Vacasa sent us there regardless of the condition this resort was in. Every one of the amenities are closed. All pools both indoor and outdoor were closed. There are no hot tubs to use also. All of this has been since 11/2022. The lounge downstairs is closed since 11/2022 The parking garage is closed so you must park street front. You cannot come into the building from the beach, you must walk all the way around the building to enter. Pad locks on the lobby bathrooms so you have to go to your room to use the restroom. Our balcony and the balcony below ours was being held up by JACKSTANDS, so we were too afraid to use it. NO-ONE TOLD US THAT EVERYTHING IN THE CONDO WAS CLOSED! contacted them showed pictures and everything and they did nothing. This place is crooked! Bad business, stay away read more

We paid almost $800 for 3 nights for what was advertised as a beautiful resort on Daytona Beach. When we got there we saw mold in the bathroom, there were German cockroaches, and the beach access was closed, as was all of the outdoor pools. We immediately left to go get a different hotel that was livable for us and our two small children, which was over $1000. We tried everyday to call and get a refund and weren't successful. Services were not rendered, legally our money has to be refunded. They falsely advertised this place and refuse to give us a refund. Most companies would apologize for the inconvenience, immediately refund, and just overall, do the right thing. Instead, this company has chosen to be combative and fraudulent every step of the way. read more

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Do not ever let Vacasa manage a property for you. For 4 years with another company the house was taken care of but not to my standards so I changed to Vacasa. Biggest mistake I could make. They handled my property for less than 2 years and let it go to pot. The grass died because the sprinkler system was supposedly broken but they never notified me about fixing it. Had to have a wall replaced twice because of their negligence, had to have the downstairs ceiling replaced because they didn't listen when told the hot water heater may be leaking! I sold the house and they are still booking it for guests! I can't get anyone to respond to me to get money back that they are holding. Definitely a corrupt and poorly run company. read more

Arrived to check in. Unit code from Vacasa management was incorrect. Finally got the correct code. Immediately found out that the pool, ocean access and elevator are accessed using a fob. Keys no longer are used to access the pool, ocean, and rear elevator. Immediately contacted VRBO and Vacasa and was informed that a local representative would contact me within 24 hours to rectify the problem and even sent them a photo of the pool and ocean access to show that there is no longer a keyed lock on the gates. Waited 48 hours and called VRBO and Vacasa again. Explained the situation and the fact that no one has contacted me. Let them know that a member of the HOA said that this unit does not have a fob to access the pool, elevator or ocean because the management company never requested one and that one was available if the management company asked for one. Waited 24 more hours and still no contact from the management company. Called and emailed again and received the same reply, someone local would contact me within 24 hours. Never got to use the pool or the beach access because we needed a fob. This may be an ocean front unit; however you need to walk down the road to use the public beach access because the resort ocean access requires a fob. This unit was listed with a pool; however the pool is not accessible without the fob. Requested a fifty percent refund and was only given four hundred dollars for my trouble. This was a two week rental. read more

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I would rate this property and experience as zero (0) if given the choice. Upon arriving we had an exuberant number of issues. We checked in on Sunday, July 17, 2022, and checked out on Friday, July 22, 2022. There were 18 members in our party, which included 5 children. We had an exuberant number of issues upon checking in. My first contact with VACASA was on Sunday, July 17th. In total, I spent 185 minutes, approximately 3.1 hours, on the phone with VACASA, and this does not include exchanging texts and emails. Customer service was AWFUL. I was hung up on and continuously told that someone would call me back, each time I called. Out of all the people I spoke with, only 2 people called. I personally oversaw all the issues listed below. MY VACATION WAS RUINED! On Friday, July 22nd, before we checked out, 2 members of our party tested positive for COVID, including my 5-year-old daughter. By the end of the weekend, 10 out of 18 members in our party tested positive; one member was hospitalized for 3-4 days. Another person who was not on the trip but lived in the house with someone who did also tested positive. Please note: EVERY MEMBER OF OUR PARTY TESTED NEGATIVE PRIOR TO LEAVING FOR THE TRIP. The house CLEARLY was not cleaned. The floors were sticky, refrigerator was not wiped down, the banister was dirty and sticky, as were the light switches. It looked like the bare minimum was done to turn over the house for my party's arrival. Since COVID can be transmitted via fomites, there is no doubt in my mind that we contracted the virus from infected surfaces in the house (https://www.cdc.gov/coronavirus/2019-ncov/more/science-and-research/surface-transmission.html; https://www.nejm.org/doi/full/10.1056/NEJMc2004973). One member of my party asked that I mention that the house was cleaner upon check-out than it was when we checked in. We spent additional money for cleaning supplies and towels (some of which were $18/towel). We were refunded the cleaning fee and was told we would be contacted regarding additional compensation. I have not heard from VACASA since July 22nd, when I called to follow-up and tell them about the positive COVID tests and told someone would call me back. 1) Towels/linens: There were only 5 towels in the house for 18 people. VACASA was contacted on July 17th regarding this issue. I was told we would receive fresh linen on Monday, July 18th. A bag of linen was left in front of the door on Tuesday, July 19th;. Nobody bothered to ring the bell. Also, the linen on the beds were soiled. We had to wash EVERYTHING! 2) Dish washer/garbage disposal: We ran the dishwasher for the first time on Sunday, July 17th. It smelled like death! It smelled like a dead animal was in there rotting. The smell made us sick to our stomachs. We had to wash everything by hand until it was fixed. The dish washer and garbage disposal were not repaired until the evening of Wednesday, July 20th. 3) Bed: One bedroom could not be used. The bed was extremely unstable. Sitting in the center, on either side, felt like the bed was just going to fold in or collapse. VACASA was made aware of this on July 18th. It was never repaired. We were short one bedroom for our entire trip. 4) Sectionals: The sectionals in both sitting areas, upstairs and downstairs, were soiled with stains, dirt and smelled dirty. VACASA was notified on July 18th and was never addressed. 5) Pool/pool furniture: We realized the pool needed to be treated on July 18th. It looked like dirty hotdog water from a street stand. VACASA was notified. The pool was treated on July 19th. Also, we could not use all the pool furniture. Legs were bent, weaving was detaching from the chairs, etc. 6) Game room: The air hockey table was broken. The cord for the basketball unit was severed, nets were missing, and balls were almost flat. Notified VACASA on July 18th. This was never addressed. 7) TVs/remotes: There were approximately 10 televisions in the house. We were only able to get 4 of them to work. All the remotes were missing their backs. They were also dirty. VACASA was notified on July 18th. Someone came to address these concerns on Wednesday, July 20th. read more

If you own a property and think of using this company....DON'T. We had a bad frig, no heat in the pool or spa, feces on toilets, and missing blinds. We lost food and money staying in one of the Airbnbs they host. I will always check the management of a place. Steer Clear of Vacasa!! read more

Booked 3 nights at a condo in Fernandina Beach, FL traveling from Orlando, FL. Between the time we booked it and our first night of the stay, Hurricane Milton developed in the Gulf. On the day we were supposed to check-in (10/6), I contacted Vacasa (property management company for this VRBO property) and asked if we could either reschedule or get a refund (we did not purchase insurance). I explained to the rep that even if we came, we would have to cut our trip short and head back to Orlando to make hurricane preparations. It just did not make sense for us to take the trip with this monstrous hurricane scheduled to hit Orlando on 10/9 and the anticipated chaos prior to the hurricane hitting Florida. The Vacasa rep immediately declined a refund or reschedule, so I asked her to escalate it to someone and she did with the same result. If there were ever extenuating circumstances that warranted a reschedule or refund, this was definitely the case. We spent only one night out of the 3 we paid for so we could get back to Orlando in time to prepare for the hurricane. We will never use Vacasa again to book anything and will also never book the condo unit that we stayed in. It was a terrible experience. read more

We checked into a Vacasa managed condo in New Smyrna Beach on 11/26/2022. I booked this unit to give my family a little more space and comfort while in town for my father's funeral. Upon arrival, the air conditioning did not work. I reported this to Vacassa immediately only to receive auto texts. Finally, a "local rep" in North Carolina called at 10:30pm. Said she could move us but did not give me an address to move to or photos. The next morning, a repairman showed up at 10am. He said, "yep, the ac does not work and it is 82 degrees in the unit." He left without making a repair. Later that day, Kristi, another "local rep" called after receiving a call center text with photos of another unit. There are NO LOCAL REPS, she was out of state. The unit that she wanted to move us to looked like Archie Bunker's home from the 1970's with barcaloungers and old bedding and furnishings. So, I declined hoping the AC guy would come back. He never did. At least the bed was comfortable where we were but we did not receive any comfort with the windows open and listening the to traffic all night. Kristi told me that she would not refund my money because she "offered us another place to move to" with no follow up. We will NEVER rent a Vacasa managed property. They are fraudulent and misleading in the property descriptions, not to mention, the customer service does not exist. We had the most frustrating experience ever dealing with Vacasa management. I have never felt the need to do a yelp review on any company until dealing with Vacasa. read more

VACASA - This temp was taken at 9:09PM on 11.26.2022. The temperature in the unit did not decline and Vacasa did not repair it and did not refund. - Vacation Rentals Near Me - Davenport, Florida

I had them for a year because I let them finish their reservations, but I fired them only a few months in. They stopped responding to me for months. I kept getting charges for items that needed clarification, and they would never send an invoice when requested. My home got infested with rats and termites; they didn't do anything about it. I had to spend over $4k to get exterminator services. I found out about the problem from guests I had at the house. I kept asking about reimbursement and, for months, was told someone would get back to me. They never paid anything in the end. They were charging people for monthly stays for less than the monthly bills. They did that twice. Customer support said they could do a price match to make up the difference, but then I never got money for those stays. I got charged for an attempted repair that never got fixed. I bought brand new kitchenware for a family of eight when I started with their team, but there wasn't enough for a family of four when they finished their bookings. All the blinds were bent. They charged me to pay my landscaper monthly, but my home looked terrifying outside because no one was checking on the house. They were on and off with paying my pool company. I got charged for hurricane prep, and no one went to my house. My guests had to bring everything inside. I sent them codes for guests to use during their stays, but they kept giving everyone their maintenance code so anyone could get in if they stayed at my house. They kept putting off installing my backyard camera. I had to pay a guest to install it. They had a guest stain my carpet, they deep-cleaned it, and it didn't come up. Instead of replacing the carpet, they let it be covered in stains. I have had to refund reservations for many issues they needed to correct. I cannot stress how terrible this company is at maintaining properties. They charge 14% essentially to get reservations. It's cheaper and less stressful to make bookings yourself on Airbnb. read more