They were recommended by our regular auto mechanic and it was a good recommendation. After a…read morerandom and strange accident on the freeway, my car went from first photo to second in one week. Looks great, timely work, fair price!

Stay Clear! Unless you don't mind ZERO customer service and questionable answers from both Employee…read moreand Manager I took my car in to get repaired since multiple reviews and family members said it was great. The first interaction was fine I called and spoke to a nice woman she was helpful and gave me information I needed to get started since I had Progressive Insurance. WORD TO THE WISE *** Any collision shop will have longer times with Progressive then other companies this isn't the Collision shops fault *** Once I completed what was needed with Progressive I went in to have them look over the car and give me an estimate on completion. The employee stated 2 weeks without any hiccups I stated that was WAY quicker then Gerber Collision and Glass was (4-6 weeks+) I signed paperwork and then returned a week later to drop my car off I had 1 item I was paying for 1 item my insurance company was paying for.... Here comes the issues - During the WHOLE entire process, I only received text updates on my portion never a single time did the company call me and update me on the other portion. During the process I had to call them for updates and times when it would be complete... Never did they call and update me. - The process went from 2 weeks to 6.5 weeks of waiting. Their response was "Progressive needed to come back on site, and look it over again" I was told they have someone onsite which would imply they were working there. - I noticed my gas was running lower over the long period that I was there, I looked at the maps and it seemed that someone took my car for 11 miles to a residential neighborhood for about 30 mins. - Once I was finally told the car was ready we looked it over... There was a bunch of residue/spots on the trunk and the side panel/molding by my tire was scratched up which was not part of the original issue. When I approached the employee about these issues he took the car back and stated the following "The residue was from Maple Syrup or Pine Tree, we tried to get the scratches out but the tech ended up spraying your paint with the chemical and it burned through the paint so that needs to be fixed now" After all this I had to wait another week for the car to be fixed again - I once again had to call and request when it was ready to be picked up.. This time speaking to the manager/boss, I stated should I be good to go or will I fine more issues? "No issues you will be good" The morning I was to go I called and said I'd be picking up in several hours the manager/boss said ok I'll get it cleaned up. - Arriving to pick up 2 new issues were found since the last time I arrived (Some kind of mark on my trunk and the tail light had scuffs) Once again I had to approach the manager/boss he stated "Take it with you, we will come and get it and fix it and bring it back to you" Fast forward another week they take it back fix the issues and brought it back looking as it should no other problems were found... I spoke to the manager about my problem and this is what he said.. about the multiple issues above and the whole overall issue - "When it comes to the Progressive onsite employee he travels from one location to another and when we needed him he was also on vacation so it took longer so your time frame went from 2 weeks till were we are at right now which is a little over 1 month" - "We normally always contact our customers with updates, what I assume is your option wasn't marked with updates from Progressive only your out of pocket payment was marked in our system to contact you with updates, we normally always contact not sure what happened" - "The car was taken to our calibration shop which was out on 20 mile and something, the guys house is off of 11 and Gratiot they needed to ride the car so it can reset the sensors you have a lot" - "The residue on the trunk I'm unsure what that was, the scratches I'm not pointing fingers on who did this and I'm not calling my techs out." (This issue I went back and forth with him because he was blaming me for this that the issue came in like this, I told him you can check your photos and mine the scratches were not there at time of drop off.. after this he kept quiet) When asked with all my troubles and issues and lies I was give what can you guys do.... He came back with $50 off my bill for my troubles.... I said from the great reviews and the word of mouth on the place you cannot do anything better "Haha what you want me to do here I'm giving you money off". The next day I called to schedule the pickup he stated he knocked another $60 off (I assume he looked at the damage on my car and saw I wasn't the one) I will NEVER recommend or even offer anything to anyone that is in need of repair to go to this place. If you're not in a rush have zero interest in customer service, want to be blamed for you doing the damage after you pick it up in the parking lot the by all means go here... I should have stuck with Gerber Glass and Collusion!!

Cannot speak on the dealership however there collision center is deplorable from top to bottom ,…read moreHad my vehicle for 2 1/2 months .over spray on my emblems . Sloppy poor quality work , ordered incorrect parts , wrong parts took a month to order base replacement parts and to top it off gave me back my 2024 F-350 with and 1/8 of sanding dust over my entire interior . When they removed my back seat for repairs they never put put my jack back so now I'm out of luck if I get a flat tire .You would be better off doing repairs yourself even if you didn't know what you were doing

Excellent experience with John at Roy Obrien collision. It was a small repair, But was expertly…read moredone in the timeframe promised. Interaction with the staff there was timely and pleasant. I was very impressed by how clean my vehicle was when I picked it up. It was detailed inside and out. Can't say enough good things about the work there.

The owners and staff here are great people! The service was excellent and quick, and the repairs…read morewere flawless. The car looks and drives good as new. Highly recommended!

Very professional service. Had my vehicle in for repair after an accident. Vehicle looked flawless…read morewhen I picked it up. The vehicle was done in a timely manner.

My phone call was answered by Ann who helped me with my 2011 Silverado. She helped me by setting up…read morean appointment to check a noticed oil leak I noticed. The next morning, I dropped off the truck early in the morning telling Rocco what I had observed, he told me his team would be able to look at the truck that day and offer a synopsis and costing for repair. Later that same day he called and told me that there really wasn't a problem that a seal "weeped", but it wasn't a big problem at this point in time. I just needed to watch the oil level. This was my fourth time taking my vehicles to their repair shop and the consistency of being honest with the work and timing is reliable.

Did my brakes about a year ago. Explained and offered a couple of options. Good service and fair…read moreprice. Highly recommend.

Great trustworthy service. Thanks Pops and crew. They always take good care of me. They take Snap…read morefinancing.

Staff is very friendly and courteous. Owner over charges and takes advantage of loyal customers!…read moreI've taken several different vehicles there and repairs where never done right the 1st time. In my most recent visit THE OWNER wanted to make me pay for a faulty repair/ inaccurate diagnosis! Very poor customer service! Ill never go back despite how friendly thw other staff is! Former Customer

I've been a customer for over 15 years and have always had a good experience here. John never…read moretried to sell me anything I didn't need or charged too much. I've always been very satisfied with the service and the work done on my cars. Many members of my family bring their cars here and they've been happy too.