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    Roy O'Brien Collison Shop

    4.3 (6 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Roy O'Brien Collison Shop

    Bumper repair

    Auto diagnosis or inspection

    Auto frame testing

    14 More Services

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rear-end damage

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    3 months ago

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    4 years ago

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    15 years ago

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    5 years ago

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    8 years ago

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    S&K Mufflers, Brakes & More - Disconnected vacuum hose.

    S&K Mufflers, Brakes & More

    (30 reviews)

    Great service. Brought my 2010 Journey here because the muffler was really loud. It just needed a…read morenew Resonator, I was in and out in 30 minutes. Problem solved. And reasonably priced.

    I spent nearly $2,500 at this shop in a single week across two vehicles (A/C compressor hose and…read moretransmission oil cooler lines on a Cadillac ATS and rear wheel bearings on a Subaru Impreza). My experience with a transmission oil cooler line repair on my Cadillac ATS was not just a case of overcharging, but a total failure of safety and professional ethics. They billed me $980, in an attempt to justify 4+ hours of unnecessary labor by claiming they had to remove the steering rack to get to the transmission oil cooler lines. This is not the procedure documented in the service manual. Additionally, they charged list price for the part, claiming they received no discount from the dealership on part purchases. After a test drive, they pulled the car back in and I witnessed the technicians attempting a "manual alignment"--one holding the steering wheel straight while the other hammered on components underneath. When I asked the manager, Mark, if I should get a professional alignment since the rack was pulled, he wouldn't even look me in the eye and simply said, "Yeah, probably, I would if I were you." Upon inspecting the car myself immediately after leaving, I found: 1. STEERING RACK BOLT: The main mounting bolt was only halfway threaded into the chassis. The steering rack was literally unbolted from the car. 2. DISCONNECTED SWAY BAR: The front driver-side sway bar link was completely disconnected and dangling behind the wheel. 3. ZIP-TIED LINES: The new $529 lines were secured with a plastic zip tie instead of the factory-provided mounting bracket and bolt. 4. DANGLING PARTS: The engine mount vacuum hose and wiring harness were left unclipped and hanging. This shop billed me for "rack removal" but failed to actually bolt the rack back to the car. Returning a vehicle with loose steering and suspension is gross negligence. I am filing a formal complaint with the Michigan Bureau of Automotive Regulation (SOS-197). I have attached photos of the loose bolts and hanging suspension for public record. Avoid this shop if you value your safety.

    Roy O'Brien Collison Shop - autorepair - Updated June 2026

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