I've rarely had a bad experience here. Maybe one time, but no one is perfect. Overall I like coming here for a quick no appointment nail and pedicure when I need it. read more

I had a great first experience here--my nails came out beautiful. The color was fully opaque, the shape was exactly to my liking, and they took their time to make sure I was happy before I left. The employees were friendly, and I genuinely enjoyed the conversation during my visit. Because of that positive experience, I decided to come back for a fill, but unfortunately had a disappointing experience. They started my appointment late and the service felt rushed and sloppy. The process was painful, my cuticles were cut and started bleeding, and there were noticeable areas that weren't fully painted. For a $60 fill, the quality was not up to par at all. It had only been three days, yet the growth already looked like it's been almost a week (see attached pics and video), which is especially frustrating given the price. I was hesitant to even go back in for a correction, but that was the only option they offered. I would have much preferred a refund--$60 is a significant chunk of my paycheck. I gave them a chance to correct it, to only end up getting rushed, my cuticles cut and bleeding again, sloppy , uneven work. Yen had a horrendous body odor as well. The tools are not sanitized between each client. The dremel bits are kept in an Altoid Mints box, and the nail file is pulled out of a drawer. Not changed between clients. Both the dremel bits and nail file were covered in white nail dust from previous clients. Brush tips not sitting in sanitizer like other salons. With a strict no-refund policy and inconsistent chop shop unsanitary practices, I can't feel confident that future visits are going to be a positive experience. Overall, while the staff deserves 5 stars for friendliness, the service itself was closer to 1 star. I Unfortunately, I've decided to cancel my upcoming fill appointment and have no intention of returning. I hope for other clients sake, that they improve. read more

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The sister of the owner as she introduced herself did my nail, I was very disappointed as she didn't really do a good job like the lady owner and the husband, i ask for acrylic and this lady did the gel, then the way she painted my nails was very unpolished as if i didn't go to a professional, the nail cut also un even, I wish I look harder before I left the saloon so I could pointed the inadequacy , not only waited for an hour to be served. SO DISAPPOINTED WITH THE LADY THAT TENDER the service that day 05/31/2026. I should have not give her 25 dollars tip. read more

Luxury Nail Spa - Nail Salons Near Me - Durango, Colorado

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They are understaffed and rush clients in and out. Don't have sanitation stations for tools, push sign but can't design for anything! Cheap for a reason. read more

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Always great service and fast! My nails and pedicure last 3-4 weeks. Very friendly technicians

I got a really great pedicure. The man took time to really clean up my cuticles and they look really great. Would definitely recommend for a pedicure! I will say, the vibe of the place is a little weird. Employees seemed a little mad with each other and it felt a bit uncomfortable. read more

Worse nail set I've ever had he was rude charged me 78$ and cut my finger gave me 2002 bubble gum pink short nails read more

Luxury Nail Spa - Absolutely worse nail set I have ever had . Very rude 78$ for this and this isn't what I asked for and he cut my finger - Nail Salons Near Me - Durango, Colorado

Great service - Hussein and Wendy took such good care of me & my daughter. We will absolutely be back. Best place in Durango for nails.

Having reading some of the previous reviews and the rating I wasn't sure about trying this place but I am glad I gave it a chance. I called in from the parking lot and they said they would take me. I went for a pedicure but ended up getting a manicure too. Hasseine, was the one who did both and I'm sure I've spelled his name wrong it's been a few days but he was great. Funny and friendly. I love both my toe and fingernails they came out great. I also waxed my eyebrows but had to come back for that because the lady was busy, but she did a good job. Thanks! read more

Luxury Nail Spa - Mani and pedi - Nail Salons Near Me - Durango, Colorado

I was a nail tech for twenty~three years. I decided to treat myself to a manicure, what could go wrong with a simple manicure I thought; the worst experience I've ever had!!! Was in the chair for "maybe" ten minutes, the lady giving the service reeked of cigarette smoke & her hands and nails were filthy dirty! DO NOT GO HERE!! PLEASE, for your safety, DO NOT GO HERE FOR ANY SERVICE!!! read more

Took my wife to get her nails done today and it said walk in welcomed. They turned her away while they were all sitting there at 9:15am.

After 10 years of good service Luxury Nails dropped the ball big time letting a unexperienced new employee work on me unsupervised. Unhappy with last pedicure - cut toe nails very badly & sloppy paint job. read more

Had a basic pedicure and the gentleman did a nice job! I had an appointment and they were ready when I arrived.

Not only did they turn my nails but they destroyed my Nailbed. Both of my children piked orange and a light purple and they got the wrong colors. Also they dident even pant the whole nail. The person how did my nails cept taking smoke break's and my kids and I can't stand the smell of smok. One of my kids was getting dizzy. Also the person how did one of my children's nails told here to shut up when she was trying to talk to here sister. Also she coughed in her face with here mask down. I WILL NEVERE GO BACK!!!!!! ALSO I WILL NEVERE RECOMMEND THIS PLACE TO ANYON!!!!! read more

I came in for a pedicure from out of town. Rude. Too fast. One of those look away and not pay attention pedicures for $45. Do not recommend. Gave two stars because the place itself was clean. Try another place read more

Loved it! Yen gave me free gel and Kimmy was so nice! one thing, it took very long. would reccomend when you have lots of time to kill.

Expect to spend a lot of money for terrible service. Took 6 of my family members to this nail salon @11am and left by 11:45. Completely rushed everything and did terrible with all of our nails. The only time they were nice was when we were paying. I tried to tell the man doing my nails what i wanted and he proceeded to tell me "i know what I'm doing". I just wanted a simple full set oval acrylic with French tips. And i walked out with crooked nails & half white & half pink nails. For a total of $70 plus tip. read more

Probably worst pedicure experience I've had yet. Made reservations and still waited 40 minutes to get seen. The tech Tony was definitely not pleasant to interact with at all. He didn't ask which spa package I wanted before starting and assumed and gave me the basic. When I told him I wanted the deluxe package he said it was too late and proceeded to finish. Nail and paint job were pretty subpar with nails cut and filed pretty crookedly. Slapped a coat of lotion on my legs and feet with no massage. It felt like he was rushing to get through my pedicure so he could get me in and out of that chair. read more

I sure wish I had looked at reviews before I went here for a pedicure! I paid the extra $ for callous removal and got more than I bargained for when he cut the skin on top of my toe so much it bled. They apologized, put antiseptic on it and said accidents happen, but still! I went in with a friend and the woman who did hers wasn't as bad, but the guy is pathetic. Needless to say, I won't be returning here. I'll try to post a picture of the toe. It's not just a tiny nick. It's scabbed over now, and I certainly don't have the pretty feet you want when you get a pedicure. read more

Luxury Nail Spa - How Luxury Nail Spa cut side of toe when trying to remove callous on side. They suck! - Nail Salons Near Me - Durango, Colorado

She put the tips on crooked and then proceeded to be rude to me when I asked her to fix it. I ended up asking her to take off the tip completely and start over on that nail which she got super mad about. Then put the nail on even more crooked and made that nail way longer than the rest. I paid 70$ for this rude service and for my nails to look like shit. read more

Every time I come here I have a good experience. They always do beautiful work and go above and beyond. I never feel like I'm rushed out or just another client. Henry offered to do a flower for me and I'm glad I said yes! It is beautiful! Thank you! read more

Luxury Nail Spa - Pedicure, nail art - Nail Salons Near Me - Durango, Colorado

horrible experience, I made an appointment and still had to wait. Ended up leaving because of the blaring country music and it being litteraly 90 degrees. read more

Luxury Nail Spa - my flipping luxury nail spa off - Nail Salons Near Me - Durango, Colorado

One of the worst male experiences I ever had I sat there for over an hour and a half while a tech messed up and cut down my own nail to the point of burning another nail tech stepped in and took over she was juggling me and another client rushing to get done my nails turned out terribly I also had to sit in between sessions while she did the other clients nails and then attempted to do mine I asked her several times to please slow down because I wanted my nails done good she told me that she would do what she could to make them good after me asking her to make them all right she decided to not listen and do a botched job anyway she did not bath or file my nails properly or even cut them down like IHad asked I do not recommend going you're at all read more

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My girlfriend turned 25 today and she lost her best friend (lifetime puppy) two days prior, she's been really broken up about it and wanted to get her nails done on her birthday, she asked for a paw print something along the lines in the first picture, the second picture is what she got.... Was still charged. I am furious I am glad I wasn't there I feel like I would've handled it differently and not near as nicely as she did. Ridiculous. Awful. She was too upset to say anything. Needs to be put out of business, lazy customer service and worst results I've ever seen, and I'm a guy. DO NOT GET YOUR NAILS DONE HERE. HORRIBLE HORRIBLE HORRIBLE. I could have done a better job with both hands behind my back, underwater with a trash bag over my head. read more

Luxury Nail Spa - This is what she wanted - Nail Salons Near Me - Durango, Colorado

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I moved here from San Diego and it i think I have tried every nail salon in town and found some very rude and others just not clean but I have always had a good experience at the salon. I have had to wait, but I was a walk in and they were busy. But I only waited like 15 minutes. They have always done a good job with both mani and pedi. They have always been very polite. I also had 2 ankle surgeries and they always make sure to ask if my ankle is ok when getting a pedi. I'm not discounting those who have given a bad review, this just has been my experience every time. read more

Great service. CLEAN salon, with CLEAN tools and talented techs! My mom and I both came in today, as an aside be sure to make an appointment and be patient as many businesses are short staffed these days. We both received excellent service. Yen and the gentleman who did my moms nails were both great. If you see any negative reviews they are mostly from people who were upset about wait times. The service was great! read more

my nail tech was very nice, but accidentally poked me!! I was bleeding a little bit. over all I like this place and do recommen.

Lee was fabulous!!! I always only opt for a gel pedicure. This is my favorite place to drop in when I need a refresh and a few minutes of self care. read more

Went to Sally's next door to pick up a few things and noticed this nail spa. Popped in to see if they had openings for a pedicure for myself and my mom and they took us right in. I did have to wait in a pedicure station while my mom's service was being completed but I didn't mind since every other tech was busy. They were very detail oriented and I loved the attention to detail they put into proper prep of my toenails to ensure the polish lasts a long time. I have really small and awkwardly shaped toenails which can make it difficult to get a perfect pedicure if the tech is being lazy, but I am truly impressed with how nice my toes look(and my moms!). Definitely a bright start to my weekend trip in Durango! read more

this place is horrible....the worst nail service I have ever had. They nicked my cuticles four times, I went in for a fill and they added so much that may nails are unnaturally thick and they are completely uneven, I had to go to someone else to fix. The polish was even worse, they got it all over my fingers and didn't coat it evenly. Worst place EVER Don't do it!!! Gel polish chipped off after two days read more

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Today was my last day in town so I planned my busy schedule around making a 4:45 appointment (as suggested by the salon), only to wait 20 minutes outside and never even get the manicure. I told them I had an appointment when I signed in and the guy working brushed me off and asked me to sit outside with a couple other people who were already waiting. This is the type of salon that tries to say yes to everyone in order to make quick money and then cranks out mediocre manicures as fast as they can in order to accommodate all the people waiting around. There were 3 nail techs and about 7 people sitting in mani/pedi chairs just looking around waiting for their services, along with people sitting outside waiting too. Finally I gave up on my appointment and left. Thank you for wasting my time on my last day! read more

The owners are RUDE! I got a pedicure there and the little Asian man CUT my toe. When I told him, he just jerked my foot and kept cutting g away. I was bleeding. I will NEVER go there again and don't recommend anyone else go there either. This business should be shut down. read more

painful, disappointing experience. I allowed plenty of time for my service (1.5 hrs) waited 40 minutes before they got me going (even after reminding them of my time frame) so they had to rush through my service, and I was still late getting to work. The glue they used burned my skin and I'm not at all happy with the look of my $80 set of nails. A "pamper me" day ended up as a miserable experience and ruined my day. read more

I've read so many concerning reviews from months past and must say that my experience has been very different. I've been getting manis & pedis here for 8 months now and have always had great luck. Yen is the best for gel & dipped nails and I prefer Hussein for pedicures. They've always been polite & kind. They remember their clients and have a clean, happy salon. Based on my times here, I would be confident in recommending Luxury Nail Spa. read more

This is by far the best nail salon in Durango I moved back from Texas in March and this is the only place I'll go that does the same job that I could find in a city the people that work there are very genuine and it's always a great atmosphere to be in I highly recommend!! read more

Luxury Nail Spa - Nail Salons Near Me - Durango, Colorado

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The. Worst. My sister went in there to get a pedicure at 40 WEEKS PREGNANT at 11:00 am . They told her to "come back at 12:30 and they would take care of her. She went back and they turned her away and said there was no time for her. Instead of saying "we are booked today" they SENT HER HOME and told her to come back just to turn her away. Bad customer service. Don't give them your money. read more

After 2 days, my gel began coming off. Worst experience ever. The man was rude, never smiled, acted like he hated his job. I had a broken nail and he wasn't even going to fix it. I had to stop him at one point to pull out fuz from the gel before he hardened it. Never going back. Waste of money. read more

I have gone there a few times but I have to say that I do not like it here. I got acrylics and they were horrible. The lady doing my nails was disrespectful and rude. She was running all around and helping other people. She pays attention to me at all. I wanted my nails to be somewhat long but not too long I showed her exactly how long I wanted to get them. Then she deliberately cut them too short and it just went downhill from there. She was rude and would not change the nails. THen charged me more for absolutely no reason. The sides of my nails were crooked and did not look good. Dont give them your money. read more

Luxury Nail Spa - Nail Salons Near Me - Durango, Colorado

I had an appt to see owner Yen at 4:15pm. I arrived early and walked into to a hot hot store with people everywhere. Hussain, Yen's husband walked over and asked me if he could help. I told him I had a 4:15 with Yen. He said, "she's still out of town." I said, "I have an appt." He said, "well she's not here. She stayed longer." (I have no idea where she is though he acts as if i should know). No "I'm happy to take care of you...someone else can do your nails"...NOTHING. I said, "are you serious? You made the appointment!!!" He said , "what should I have done?" I said, "I don't know, maybe call me so I didn't drive 1/2 hour to get here??" At that point Hussain actally looks surprised. He just now realized that treating a customer like crap is not only bad for me about whom he clearly doesn't care....it's actually bad for him. He said, "oh, sorry". Do not go here...do not ever ever go to this salon!!! No big loss their dips are lumpy. read more

Relaxing atmosphere. Very friendly people. Loved the experience and my toes looks fantastic. Would highly recommend coming here and I'll be back. read more