I wouldn't recommend or use again. On a weekend getaway, I called to book an appointment a week in advance knowing I had a time crunch. They were understaffed and I was taken 30 min late. My two friends who booked the day before over the phone were told they "had not called" and "were not in the books" and were treated as walk-ins. They left. Second and more important... I am very pregnant and called ahead to ask if they had the right equipment for the 30 express massage (an adjusted table or chair) and was told yes, they could accommodate. When taken back (30 minutes after my appointment time) it was just a t Regular table. No special pillows, chair, or anything. The women seemed confused that this wouldn't work and offered a chair you would sit in when getting a manicure. I don't know how you would massage someone's back in a regular chair. I was really looking forward to a neck and shoulder rub and finally gave up on the idea. I went with a pedicure instead. The service was rough and painful. The massage and wait were such disappointments. The positive reviews may be from individuals who have not had spa pedicures before to compare to. Go somewhere else and pay more. It's worth it! read more

This is my new favorite place to get a gel manicure and pedicure in Durham! My sister and mom and I went this morning to get our nails done before my wedding this weekend, and I'm so glad this is where we decided to go for the special occasion! The spa is beautiful and clean, the nail artists are friendly and professional, and the results are phenomenal, our nails look great! We will definitely be going back soon. read more

This is my go-to spot for a mani-pedi in Durham! The staff is wonderful, professional, friendly and do a great job! My manicures and pedicures always last forever. Clean, relaxing and the best prices in town. read more

Due to the nature of my job I have a hard time finding a manicure that will last me 3 full weeks. Finally, I have found the place! I got the SNS dip powder, and Tracy did an amazing job. My manicure has now been on for approximately 2.5 weeks and looks exactly as it did the first day. In love read more

I've been getting pedicures here for 3 years, and it has always been a wonderful experience. When new nail spas open in town, I usually go check them out, but I'm also usually disappointed with inconsistent service. Luxury Nails has never failed me! read more

Tracy is soooooo awesome only thing I didn't like was the wait but it's by appt first so I will be making an appt next time read more

Luxury Nail Spa - Nail Salons Near Me - Durham, North Carolina

Went in for a mani/pedi and was not disappointed! If you want attentive service and kind staff, this is the place. I cannot wait to book my next appointment! read more

They have ok costumer service but no one really speaks to you at all other then what do you want and it's time to pay. But my issues with this pedicure is I asked the girl to clip my toes down and remove and ingrown nail. She barely cut my toes and didn't remove the nail ( which hurts a lot) then she did a really horrible job of painting my toes. I don't think I'll be returns read more

I've been going here for a few months and I see Tracy every time. Great service, I always love my nails and they always fit me in w/ my complicated schedule read more

This place is so clean! That's a huge pet peeve of mine if a nail salon is dirty, they take extra care here. We walked in on a Sunday for 3 deluxe pedicures and they got us in quickly. The pedicure massage felt so good and they did an excellent job on my toes. I'm sunburn from our beach day but they took extra care and even had an aloe pack for the lotion, scrub, soak, and mask. The massage chairs work really well. Definitely will come back! read more

Surprisingly decent and way more than I expected for the price and reviews. I had a basic manicure, and the lady was doing it sort of half-heartedly while chatting with her colleague who was working on my friend's hands. The whole process was very short - perhaps 15 minutes - and costed me $14 plus tip. Let's first start with the "meh" part: The treatment was basic as in nail and cuticle trimming, and minimal massage and lotion. She soaked my fingers in a bowl with cold water, and it wasn't clear if they change or clean the bowl between customers. No warm gloves nor exfoliating. The polish painting was alright. She did 2 layers and 1 layer covers less area than the other, but the color I chose was a very light shade of pink so it wasn't obvious. Now, here is what bumped this review from 2 to 3 stars: the polish stuck on my nails for almost a week before the tip showed any sign of wear! I work in a lab, which means I use my hands all the time and wash them often throughout the day. I also play sports and instruments, so I never expect polish to stay intact. I was pretty impressed by this mani. Whatever coats she used was great. And she was so efficient I would actually recommend for ladies that are in a hurry. read more

I am never disappointed coming here. The prices are decent, but the staff is wonderful, and they treat your nails like a masterpiece in progress. They're perfectionists and won't let you leave until you're satisfied. Their skill level is a definite bonus too! All around very pleasant, definitely would recommend. read more

Luxury Nail Spa - Nail Salons Near Me - Durham, North Carolina

Do Not Recommend!!! This is my first time visit this place. Can't feel welcome. They were asking to charge 20% more of their home website price. After I mentioned the price I saw on their home page, they started to scrub my nails and my toes that hurts very badly. There were no one-time plastic bag cover the foot bath basin nor Sani-Tablets in the basin, and I didn't see any sanitizing to the Nipper, cuticle pusher or any pedicure tools. One start is for the massage chair, and Defiantly not going back... read more

came here with a friend for the first time and when walking in we felt a little rushed and pressured to choose a color right then and there but once we finally figured out what we wanted we actually had a great experience! my tech had recommended dip powder and i had never tried it before. it was very easy, and they had a great assortment of colors! my tech took her time and made sure each nail was done correctly. i really liked how thorough she was and how she explained everything she was doing or about to do. i wish i had gotten her name. anyway, i paid 38 without tip and i would say they have the best pricing i've seen ESPECIALLY for dip powder. great salon and i will definitely be coming here regularly! read more

Luxury Nail Spa - dip powder on natural nails - Nail Salons Near Me - Durham, North Carolina

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I took my bf here for the first time and it was his first pedicure experience although he said it was good I got one too and it wasn't all that great. They were very nice but we could tell they were usto dealing with college students. The massage chair didn't work for me and the remote kept shutting off. I've experienced way better pedicures BC they massage you and really take time out to make your feet and legs relaxed. This wasn't the case. After she finished mine there was paint on the side of my toe which wasn't cool and had I missed it it still would be there. Attention to detail is very important when doing toes and clearly it wasn't to them at the time. Probably won't go back there. read more

Just lifted them and I realized I was over charged called back talk to the manager he was just throwing out prices and real speedy with me the wife told me the fill-ins was 32 he saying 42 I've never paid 40 nothing for full-ins anyway my daughter got 5 colors he said two colors on them but they charged me for each color one thing I hate is for someone to take advantage I come here a lot and IM just now noticing I get a different price each time smh I will not be back because of this reason I do love Vee she sweet and do a good job on eyebrows but the manager seem to be greedy and really don't care about there clients read more

I hardly ever write negative reviews.. but this warranted one! Most people go to get their nails done to treat themselves.. and if you're going to pay $22 for a gel manicure you want to be able to enjoy it. I've never felt more awkward when getting my nails painted. The nail tech wasn't friendly and hardly said a word to me. I'm not asking for full blown conversation.. but it would have been nice to get a "hey, how are you?". I felt like a task that she was less enthused about completing. She didn't use the gel lamp correctly so it had to be redone. There was no apology, which was frustrating. It's safe to say I won't be coming back or recommending Luxury Nail Spa to any of my friends! read more

I agree with many of the positive previous reviews that this is a clean place with nice, calm decor. They also have great pedicure chairs with really hot water for soaking your feet, which I love. Their polishing job on my toes was also remarkably meticulous, and the staff started out acting very friendly. HOWEVER, I rarely splurge on a mani/pedi and wanted a relaxing experience and got quite the opposite. 1. I had an appointment that allowed ample time for a mani/pedi before dinner reservations. They were not ready for me, and I waited over 15 minutes past my appointment time. 2. Then they frantically started the pedicure, saying they could still do both. 3. Changed their mind - not enough time...said they could rush through painting my nails at least. 4. I opted instead to ask for them to do the other part of a manicure instead of the polish since we didn't have time for the whole thing - you know, trim my cuticles...I can polish myself. 5. So, frantic filing and cuticle trimming ensues...not bad, but not the best I've ever had. He throws on a clear base coat and rushes me over to the drier. 6. Tries to charge me for the full mani/pedi package....really?! 7. Argues with me when I point out that a full manicure includes getting your nails painted. My favorite part is picking the color!! We argue over the definition of a "manicure." 8. Finally reluctantly and abruptly say they won't charge me for the manicure....I was willing to pay half, but they didn't want to really discuss it. 9. We all tried to end on a polite note, but I was late to dinner. 10. At dinner, I look down and notice my big toes still have rough skin on the bottom after all that.... I'll be looking for a new spot. But if you have better luck, their $35 price for a mani/pedi is pretty good - can't argue with that! read more

This is definitely more upscale than the quick-stop shops in the mall. Therefore, it's a little more expensive. You're paying for the nicer massage chairs and a cleaner, more professional setting. With that said, it's also worth paying the few extra bucks not to have the nail people talking about you (or your really small pinky toe) in a different language. The people were nice and the reflexology massage was worth the upgrade. However, I do have a problem with the bottom of my feet looking like they took a cheese grater to it. Not very cool. That's my only complaint, and it's a big one. Thank god I have pedicure stuff at home and i can buff it down. I shouldn't have to go home and finish off my pedicure after paying 40 bucks for it. I would have scored this place higher marks if it wasn't for that. However, because this place had such a nice presentation, and it's so close to my work, I'm willing to try this place again. I like it far better than Allure. I will be sure to let them know about this experience and hopefully they can see to corrected the mistake. As an additional side note. This visit was a small girl outing. I was the first one to arrive and we did not have a reservation. I DID tell them that there were at least two others coming after me and they failed to prepare for that. One of the girls was stuck int he chair waiting for quite some time. She seemed cool with it, but I would have got up and left. Nobody has that kind of time at lunch, we have to get back to work. So, my advice to you, call and make a reservation so you're not stuck in the chair. read more

Very nice people but they do not do a good job. Nail shape be looking lumpy never sharp enough.

Do not get your nails done here!! Not worth the price OR quality. I just got a gel mani and regular pedi here. First, they assured me that my toe nail color would match my gel fingernail color and it was COMPLETELY off. Second, she made 2 of my nails bleed from ripping off my cuticles too roughly. Third, there was a HAIR inside my nail!!! This is the sloppiest manicure I've probably ever gotten... There's nail polish all over my skin. Oh, and the foot bath water was cold. Was not happy at all with this experience. read more

Luxury Nail Spa - not matching - Nail Salons Near Me - Durham, North Carolina

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Came into this place as a walk in, noting on the door that walk-ins were welcome. I was immediately turned away because they "couldn't help me right now". Didn't offer to see me in 30 minutes or ask me to wait for a bit or schedule anything for later in the day. No customer service whatsoever, completely rude and audacious for a place charging $25 for a pedicure. BYE. read more

Get your business model straight. Are you a walk-in business with flexibility? Or appointment only for timely accommodation. Please don't try to be both. And do you strive to treat all customers equal? Or cater to the obnoxious college student crowd? Make up your mind! I have been here ~20 times in the past year and am ready to give up based on today's experience which summarizes the year well. Walked in requesting a mani-pedi, and was seated immediately. The technician was doing a great job on my pedicure, as they usually do. Enter 4 college girls lurking in the doorway, who they couldn't yet accommodate but didn't turn away. After my pedicure service, I was told by the "leader" that appointments take priority and they couldn't do my manicure afterall. My technician looked horrified. I must have looked horrified too because I gave her a stink eye look, snickered, but didn't argue. Suddenly they then did try to accommodate me. Technician rushed through it looking over her shoulder at the leader and the waiting college students. And now my nails are crooked. Hope the college students they are so anxious to please have been tipping them 20% for the past year. I somehow doubt it. read more

I use to frequently come here while working at a restaurant downtown they always did an amazing job

They do Shellac, and some other similar Shellac-like polish, here. It's also very pretty inside, with an open floor plan and nice pedicure thrones. Just keep in mind the parking isn't always fantastic -- it's in that annoying shopping center on Erwin, and I only say annoying because they underplanned for parking (what a surprise in Durham). I go there about every two weeks now, to get my Shellac manicure redone. I started going there because the CND (who makes Shellac) website told me that they have Shellac there, and it's within Durham so it's geographically well-positioned for me. *AMENDMENT: They do colors on toes now! At first, I was unimpressed by their Shellac pedicure routine. The first time I got it done, it was a color (some deep purple). The second time, I made an appt to come in to get it redone. When I got there, they told me they only do french pedicures because it's too hard to remove colors -- with french, they only have to cut off the grown-out part at the tip. That was a little irritating -- I don't want French every time. So I've moved on to other places for Shellac pedicure. However, their manicure is FANTASTIC. Tracey does mine, and she is amazing -- I've never had a problem with dark colors of Shellac and that other brand which name I've forgotten. She is SO meticulous, asks me if my nail shape, etc, is ok, and when I ask her to change it, she's more than happy to. She gives great arm/hand massages, and even gave me a shoulder rub last time! Amazing. Also -- I've noticed that they have a lot of repeat customers. These customers are known by name, and to me, the fact that they have repeat customers AND that those customers' names are known, means they do better work than other strip-mall nail places do. read more

Ubered over and Walked in 1 hour and 30 minutes before closing after checking their website and they closed at 7:30. They looked up and didn't greet me initially then one said we're closed then the other chimed in "we're closed. But the open sign was lit and there were customers getting their nails done. I said your sign says 7:30. They just made it up and lied. No customer service. No greeting, no inquiry about what service I was looking for. read more

Clean place but the employees and work are something else. I have had three gel sets put on here, two of which were so badly done that I had to go in to have them redone. The first time they did it "on the house" but the poor guy redoing the nails told me it comes out of his pocket. Apparently management does not cover redoes even if it's their employees fault the nails were awful. In my case, after 4 days my nails were already lifting. They also overcharge you if you aren't watching. They like to add on an additional $5 for what I don't know. Even one of the employees told me to watch the bill and told me that it should be a certain amount. When I got to the counter to pay it was not that amount. ?? Oh, and they don't keep appointments. I made one and the guy quit and apparently they just erased my appointment as well. ? Their new people are not well-trained. They seem like they are just immigrants looking for a job and this is the first thing they can find so BE WARNED if it's a new person. They are untrained and can hurt you like they did me. Strange place indeed. Very few people speak English so for me there was a communication problem. The one guy kept burning me with the electric dremmel tool and although I kept saying "Ow!" he continued to do it, all the while looking up at the door as people came in. HORRIBLE! read more

Jennifer deserves 10 stars! I've had powder gel nails for over 3 years, and she is by far the best technician I've encountered. Her skill and attention to detail is evident in her work. Occasionally, I get pedicures, and I am always satisfied (the massage is great!). Oh, and she is super sweet, and she always goes out of her way to make sure I am comfortable. Trust me, ask for Jennifer! read more

I have been going here for a year. I have cheated and gone to three other places in the triangle since. Every time I have regretted it. My gels last three weeks. They are fast and curious. The environment is relaxing and they are even great with eyebrows! The only negative is that their pedicures don't get rid of my rough feet as well as other places. Maybe there is a special pedicure for that there, but I love it when the basic pedicure takes good care of my feet. read more

This is my go to nail salon. They can get very busy on Friday afternoons so call ahead for an appointment. The salon is clean and the staff is friendly. The pedicures are great mostly because you get a rockin leg message. They do a great job with the nail polish and it usually lasts for quite some time. read more

Luxury Nail Spa has been the best salon I've been to yet. It's always clean inside and the sanitation level exceeded standard expectations. When I leave out the chair I'm always satisfied with the finishing results. I recommend this Nail Spa to everyone If your searching for one! read more

I should note I've never gotten a manicure or pedicure here, but their face waxing services are FANTASTIC. I've done eyebrow waxes, upper lip, and chin. I trust only this salon for my eyebrows and other face waxing. I tell them exactly what I want (natural eyebrows) and they do it perfectly. The staff is friendly and listen to your preferences. The end result is wonderful--nary a stray hair remains on the eyebrows and the waxing doesn't give me bumps or broken hairs like other salons. HIGHLY recommend. read more

Great place, relaxing atmosphere. My nail tech was awesome and I'll definitely be coming back!

I haven't been here in about 3 years but the service really went downhill. I got my first dip manicure. Every piece of equipment used on me - the emery board, the electric file - had been used before and was not cleaned or sterilized before being used on me. While my mani looks great, the electric file nicked my cuticle, causing it to bleed. The nail tech tried to clean it, but I'm pretty sure the nail sealant trapped some of the blood under and kept it in. I needed a band-aid. What good is a mani if you have to cover up a finger? I won't be back. read more

this place is terrible. the people are rude and have no personality. lady told me one price then charged me double. she also kept calling me "girl" and jerked my arm when she needed it. i would never recommend this place to anyone. my nails are already peeling and it hasn't been even 24 hours. do not go here. read more

Love this place. I never go anywhere else. The service is excellent, and my nails always look great and last a long time.

Came in with my 20month old during his naptime- SUPER risky but I needed a pedicure and had to do what I had to do. They were so accommodating and the music was nice and calm. He slept the whole time while I got an amazing pedicure and extra long massage. All for a super affordable price. I'll be back for sure. read more

I definitely agree that there are a lot of Duke snobs in here a lot of the time, but it's not their fault! Everyone here is always very nice, I especially love Katie. The waxes are very good-don't be afraid of getting them done here! I have also gotten manicures here from mostly all of the staff and they all did a nice job. read more

Friendly service, great location right next to Duke's Campus, and they did a great job in no time. I'll definitely be back!

Two for two: gel pedicures had noticeable flaws. At $45, that's disappointing. Painting over the cuticles in some cases, cutting too much cuticle in others - leaving tender pink skin - and leaving one nail unpainted because it was particularly short and another half painted is not a good job. They are nice, but don't do pedicures with precision or notice details. Two stars is generous. read more