I have been going to this business for almost 10 years. The woman that does my nails is excellent in both manicure and pedicure. The reason I'm giving it a one star is because I hate the atmosphere. The Manager, John (his American name.) has got to be the RUDEST person I have ever met. When he is in a good mood, he walks around being loud and obnoxious. When he is in a bad mood, the workers are scared to death of HIM and are quiet. This makes me very uncomfortable. He is downright nasty to customers. I have heard him kick people out of the salon, and I also heard him tell one woman in a very loud voice that he did not like her! After yesterday, I have decided not to go there anymore. I have tried other salons and have not found someone as good as my manicurist. She's like a friend. I just can't object myself to his rudeness anymore. The question here is what could improve? I don't know who the owner is of this place, John only is the manager, but what could improve is him being fired and someone else take over that has a good personality and knows how to run a business. This man has no clue!! There are several people in my community, including one man that have stopped going to this business because of John. I wish I knew the name of the person or company that actually owns this business. They need to know that they just lost a customer that spends over $1500 a year. read more

This review is for Karen. It was my first time at this salon and she did a wonderful job on my feet and hands. Very friendly too. read more

Luxury Nails & Spa - Nail Salons Near Me - Haines City, Florida

The owner is very rude and disrespectful, he doesn't know how to talk to people. I was told to leave because he was rude to a elder lady and was talking crazy to me and I said to the lady he was rude. The only thing good about this place is the nail Tech Trinity so if you do happen to go there ask for Trinity. The prices are very expensive. They charge for every little thing, such as the charge to shape your already shaped nails. The Salon is clean but the owner is so rude, the only reason I kept going is because it's hard to find a good nail Tech. read more

Excellent service Jenny is amazing at doing my nails I couldn't have asked for anything better. The whole staff is wonderful.

Dee and Judy do an amazing job on nails!! Everyone is friendly. Store is clean. I would recommend this place to anyone!

Rude and nasty owner, will never step back in this salon. Sarcastic and condescending when booking appointments. I had to ignore him the first few times I went in so he knew I would not entertain him. Pedicures are not worth the extra up charge, bottom of feet were always rough. read more

This place gave both my mom and I infected toes from unclean metal tools and being so rough it cut our skin.

Establishment has changed the appearance to comply with Covid regulations. Very clean, has friendly attentive staff. read more

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I would not go back. If you are pricing you pedicure at 50$ you should at least scrap the foot and clean the nail. It looks like I paid 50$ for nail polish. read more

Luxury Nails & Spa - Nail Salons Near Me - Haines City, Florida

I really appreciated the care I have had over the years. This last time before the holidays was great! I really like going to the older woman there as she takes such great care! read more

Bad service. Rude personnel!! The owner was trying to make me pay with cash! Since I didn't want to and was paying with a card he charged me extra!! Overpriced service. Never again will I give my money to this business. I should have read the reviews before going their. Apparently I'm not the only one who has complained about how rude this owner is. He talks loud and with an entitlement that doesn't look good for business!! read more

The owner of this establishment is the rudest and nastiest person I've ever met in my life I go there today is to get a fill-in on my nails and he tells me it's going to be an hour to two hour wait with one person sitting in the waiting room so I find this to be ridiculous racist and rude so at this time he will no longer ever get my money and I hope whoever is reading this review does never go back to this nail salon again read more

0/5 !!! I got a full set for 37 and a pedicure for 28. i was only aware of the $3 extra charge for using a credit card. I checked my bank statement the next day only to see that i was charged a $7 tip that I did not authorize. The owner is rude and a liar when I had confronted him he told me it was my banks fault and that I should call them. my bank told me that the merchant inputed the tip on their own. There is an ongoing dispute on this. hopefully they can get this situation solved. never going back !! save ur money...... read more

It was so good we walked right in didn't even have to weigh everybody there was so friendly and kind and they did it in under an hour read more

Luxury Nails & Spa - Nail Salons Near Me - Haines City, Florida

If I could give this place 0 stars I would. The owner is the nastiest and rudest person ever, I was doing my nails and I told him that some of the nails were crooked, he said that was the way my fingers go which is not true because I haven't had this issue in other places. He ignores what I say and goes on to file them I once again Tell him and he starts yelling at me to get out to get out, to do them myself. On top of that they charge a high price even to charge from a card. I will never come back to this place ever again!!! First time this happens to me in any nail salon. I hope no one ever goes to this place. read more

Happy about the safety procedures, the sanitary equipment, the social distancing. But overall their work quality has been the same, fast working environment. Love the how nice and funny the workers can be, they are very welcoming, polite and professional. I don't regret doing my nails here, every time I leave very satisfied with the work. read more

Upon walking in the owner had his bare feet propped up on the desk wiggling his toes while asking what we needed in a very rude tone as if we were bothering him. I came in for a gel manicure for myself, a gel manicure for my daughter and a pedicure for my other daughter. The establishment was very dirty and the owner demanded loudly I wash my hands before touching the sign in screen when the two people who walked in before me touched it without washing their hands. When I asked why they did not have to wash theirs he ignored me. After washing my hands I asked him why he did not clean the screen before I touched it since the customers before me had touched it without washing their hands and I was ignored once again. We were on a tight schedule so we stayed to do our nails and I regret it. He was unprofessional making rude comments and my daughters toes which were supposed to be a solid white came out lighter than expected and we were told to leave as they were "dry" we were told. By the time we got to the car they were messed up as they were not "dry". I asked the owner to discount us on a gel pedicure to fix them because it was their mistake and he yelled over me not allowing me to speak saying "you get what you get" refusing to accommodate us and laughing at us as we walked out. Never again. Also they overcharged us so all the way around the board I feel like I was jipped on what should've been a relaxing experience. read more

Luxury Nails & Spa - White pedicure polish is too light to begin with - Nail Salons Near Me - Haines City, Florida

Went there yesterday and honestly the worse pedicure I've ever gotten. Half my toe nail is now completely off, and not sure if it's from their crappy used tools or how rough the tech was. For covid guidelines you would think they would open new tools per customer. On top they charge a 3$ fee for using credit card so bring cash to avoid. I never write reviews but MY TOE NAIL IS HALF OFF. read more

ZERO STARS. the lady cut my toe. It started bleeding. When I went to pay and told the owner, his response was "go to the doctor". didn't do anything about it. Will never go again. I don't recommend read more