Stopped in here today for a gel manicure. From the moment I walked in, I was disappointed. I was greeted with a "what do you need?" After picking my color, the girl who would would do my manicure pointed to a station and said "right there." These were the only words she spoke to me the entire time. It is clear none of the employees care to be there as there were hardly any words spoken by anyone and when they were, it was the same cranky, bothered tone. The nail tech did not file or shape my nails and the paint job was sloppy and ended up on the skin around the tip and sides of my nails. I would not go back again. read more

I went looking for a clean, newer looking nail salon today and walked out of a few in the area. Then I found Luxury nails - they were able to take me right away for a mani & pedi. Great service, clean salon & reasonable prices. read more

Worse customer service I've ever come across... Can't believe anyone would give this shop more than a ***ONE*** STAR review. I specifically called the day before to make an appointment. So I arrived 10 minutes early and they made me wait for an additional 15 minutes. Oh, did I mention to say the time was when they just opened for a 10 AM appointment I WALKED out!!!!! There are way too many of these shops to wait on them. So I called the next closest shop to my location, guess what, they had an opening in 15 minutes...go figure. Won't be going back there EVER again read more

I read the Yelp reviews on Luxury Nails and decided it was worth a try. I had a polish change for shellac, and the manicurist did a great job. Usually I wait over an hour at my usual salon, I was pleasantly surprised that I was in and out of Luxury Nails in 20 minutes. I will definitely be returning to luxury nails. read more

This was my first time coming here as my regular shop was closed. Got a pedicure and a full set....oh my. The pedicure (basic) was AMAZING!!! My feet feel so smooth and moisturized. The massage was beyond amazing and this place is VERY clean. They have individually packaged tools for each pedicure and they also give you one free drink. They are meticulous with nails and do their best to make them look professional. They have definitely won my business and I will be back! read more

Luxury Nails Salon - First time at Luxury nails very pleased! - Nail Salons Near Me - O'fallon, Illinois

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The owner is great at doing nails here, it's defiantly my favorite nail salon in O'Fallon! And I've tried them ALL! LOL

I went with my friend to get our nails done- Michelle did great. She did everything I asked for, and my friend got her eyebrows done and the woman did a good job(not the same person). The guy who did my friends nails did not do a good job whatsoever. We both asked for cow print, and before he started he told her he could do it. Then, he started putting polka dots on her nails. She attempted to correct him, but he then began to say he didn't know to do cow print. She asked if anyone else would know how because she didn't care to wait- he said nobody else would know how. Clearly there were others who would know how because Michelle took her time and made mine look the best they ever have. Then, after multiple attempted corrections, she became annoyed and just said okay to polka dots. He left her with uneven shaped and bumpy nails. If you're not going to do what we asked for, at least do a good job at what you "can" do. read more

The location was perfect but the service was extremely slow and the woman that did my pedicure was very kirt and had a nasty attitude.

Professional, clean & friendly atmosphere; exceptional service; conveniently located & easily found right off I-64. Worth the drive from anywhere in the Metro area for the wonderful service! The owners are great people & are master artists when it comes to nail design! They care about healthy nails; they know & have all the latest techniques ... gel; dip powder; & a wide variety of different kinds of pedicures! It truly is a spa experience! Of course some times are busier than others ... folks know about the great service ... so I always call first for an appointment, but not always necessary. read more

Cindy is amazing! Good, clean salon with a lot of color options, including gel polish. Lots of TVs, short wait and and service was great!

Great salon! The technicians were friendly and professional. My nails and pedicure look amazing. The nail technician even suggested a pink ribbon to support breast cancer awareness! How awesome is that!!! read more

Pro: I had a pedicure and dip gel manicure. My nails look great. Con: I have never witnessed such terrible customer service in my life. A customer politely asked for help connecting to the WiFi; she was berated and made to feel stupid. I was appalled and embarrassed. The same customer had to wait for over two hours for service after being asked to come back later. She tried to talk to the manager and have her money refunded. The manager flat out refused and was exceptionally rude to her as well. I sat with my feet in the pedicure bowl for 45 min before anyone touched my toes. The water was cold by then. I will never recommend this establishment because they were so rude to their customers. I do t expect to be treated like a princess, but I do expect everyone to be treated with respect. read more

This is the BEST nail salon in the St Louis area!! I drive from downtown St Louis to Ofallon, Illinois to get the great customer service!! Enjoy a complimentary glass of wine while relaxing during a pedicure. Steven always does a GREAT job!! All the staff are very nice and they take their time to ensure you are happy!! I always get the deluxe pedicure it is $32 and includes 10 minutes in the awesome heated massage chairs and a paraffin wax. They put the paraffin wax in plastic bags so you do not have to dip your feet into hot wax others have used. This nail salon is very CLEAN!! They sanitize everything!! It is a very good idea to call and make an appointment! They are very busy. Allow at least an hour for a deluxe pedicure. The nail staff pamper you at this salon. They are AWESOME!! read more

Today I decided to treat myself to a pedicure because the pedicure I received a week and a half ago at another salon was awful. I walked in to Luxury nail salon and was immediately put in a chair which was lovely, the nail tech was very patient while I took my time deciding which pedicure I wanted, once I chose she began the pedicure, she was very conscious of my comfort and took her time caring for my nails. I would highly recommend luxury nail spa if you're looking for a salon that will take their time and do it right. read more

First time today. Got the Basic (cheapest). Loved it. Best experience and performance in many years. Nice and clean and sterile.

I have been here 3 times now. All 3 times I have called to make an appointment and all 3 times they have made me wait 30 min or more past my appointment time. What is the point of making an appointment if they can't get me in at the time I request? The nails are of good quality and they last a long time but my time is important to me and I don't want to spend 4 hrs getting a fill and a pedi. Not sure I will be back. read more

Best nail place around this area. Been going there for a year now and can't complain about anything. Everyone is nice and happy to be there. read more

Tommy is definitely the best! Usually pretty quick with short wait time. I get SNS manicures, which last a very long time. Everyone is friendly. Clean salon. Would recommend. read more

Went in for a pedi and a nail fill while I was here for work and staying at a hotel nearby. I picked this place because of the Yelp reviews and its proximity to my hotel. It is definitely not a 4-star establishment. My experience was, at best, meh. The place was clean enough and had a decent selection of nail polish colors and the girl that did my pedi was friendly but didn't bother me with chit-chat. That's about all the good there was. First, I waited 45 minutes to get started (I arrived at 3:30 on a Wednesday afternoon). The basic pedi was a fairly decent price but the girl who did my pedi didn't put the topcoat on my polish. Which, I didn't realize she had forgotten because I was enthralled by my book about how to get along with my new husband's crazy ex-wife. I know, I know, first world problem, but when I pay $25 for a basic pedi, I want what I pay for without having to watch like a hawk. The next lady who did my fill was not at all friendly. She wasn't at all pleased that I wanted my nails shortened, and sighed heavily while announcing she'd have to file them down. Of course, following that, was a heated conversation to her neighbor nail tech in her native language. I assume it was probably something about picky and spoiled Americans and their first world problems, but since I don't speak her language, I can't be certain. Every time my hands had to be moved she jerked them where she wanted to go. Basically, she acted like I was an inconvenience and she was doing me a favor by doing my nails, and not like I was there paying $30 for a service that I could have gotten at any one of the hundreds of nail salons in the area. Not cool. Basically, the only time she was friendly was when it was time to pay and tip. I left a mediocre tip and she was not pleased that she was directed to split it with the girl who did my toes. The place does offer a military discount (which I forgot to ask for - my problem not theirs - as it was advertised proudly on a sign right in front of the register). That's pretty much what got them the second star from me. Should I ever travel to Scott AFB for work again and need a pedi or a fill while I'm here, I'll be picking one of the hundred other nail salons in the area. read more

This was my first time coming to this nail shop. I was overall happy with everything. I got a pedicure and the gentleman took his time and was not distracted by the other employees or his cell phone. It is a clean place but they seem to stay busy so I would suggest making an appointment if you can. I will be coming back! read more

I normally frequent Jj nails, where i am very pleased. This past Saturday i was convinced to try Luxury. I have never been treated so poorly or rudely. We checked in for 2 mani pedis at 10:15am. We were told there would be a 15 min wait. No problem. 45 minutes later, we were finally seated at a pedi chair. So we didnt start until 11 am (30 min late). We sat there another 10 min befor anyone came. So we've now been here an hour and no service done. They then send ONE tech, who begins my nail soak and my pedi. I chose the deluxe pedi because it includes a paraffin treatment (literally tge only difference between basic and deluxe) and a gel mani. Ten more minutes and my bff in still sitting in now cold water. So i finally asked, is someonw going to help her because we've been here almost an hour and a half, no one has helped her and now shes sitting in cold water. 5 more min and they finally help.her. ps, ive now had acetone soaking on my nails for well more than a half an hour. My pedi is finished, but they omitted the paraffin. My friend and i have been here 2.5 hrs, and havent even gotten our mani and no manucurist is available. We decided to leave undone. They then refused to alliw me to pay for a basic which is what i received. I never got the paraffn treatment. And they threatened to call the police if i didnt pay for services i didnt receive AWFUL...DON'T GO THERE...GO TO JJ'S read more

I've only given 2 stars because they do keep the place cleaner than some and they do an okay job once they finish with you. Oh and that is if you don't mind waiting forever for some of the most unfriendly nail techs I've ever seen. I agree with one of the earlier reviews . . . They act like it's a bother that you are there. I've been a few times hoping that the service would improve and maybe it's just been one of those things that occasionally happens. I've finally figured out that It's just not going to get better. You pay more at this salon than most so I expect better quality and service and it's just not there. I've had to wait no less than 30 minutes for them to get started on me. Then it has taken no less than 2 to 2 1/2 hours to get a fill and pedicure. Ridiculous!! Okay so they dont rush you through but they work at an extremely slow pace regardless of how many people are sitting there waiting. Then when they are working on you the time is typically not spent entirely focused on you either. The final product isn't any better than some salons that can do all of that in less than 1/2 that time and at a lower cost. There are also a TON of interruptions while they are working on you. They stop working on you while they have conversations amongst themselves. They jump to other customers while you sit there. Oh and one of the owners brings her son in and constantly chases him around and yells at him at the top of her lungs with no apology for the interruption. So unprofessional. There is ZERO respect given for your time. I really have a lot of patience so for me to complain it has to be pretty bad. I really tried giving them a chance after reading the positive reviews but there are other shops close by that do just as good of a job and respect you and your time as a customer. I just don't see it at Luxury Nail. This could be a top notch salon but not for the price or level of service you receive. read more

2nd time giving this place a try. First time by myself... extremely slow. It took over 2 hours for a pedicure. They were trying to do too many people at the same time. I had to leave and didn't get the wax - they wouldn't give me a discount because I was leaving. Mind you I was leaving because of poor customer service. Anywho several months later tried again with two other ladies. Fail again. Not as slow this time - customer service was only meh and again the wax this time they ran out. So instead of giving us a discount .. no, they said the wax was normally free so no discount. I doubt that.. if it is free why isn't it in the regular pedicure - no its in the deluxe. Will not be going back!! Oh, and I had to ask for my drink it was not offered. Nothing Luxury about this place. read more