I hired Diaz the owner for electrical work, installing fixtures, door thresholds and a paint job…read morethat got done in a day and a half. He is very professional and polite. He'll make a check list of your approval and satisfaction. I highly recommend this young man, He's affordable, meticulous, and prompt with getting the job done in a reasonable matter. If I had to a rate him, I say 5 stars*** as a very satisfied customer. He did a really good job!

Curtis was very professional and awesome to work with!! He showed us progress as he worked. He was…read morekind, reasonably priced and more than fair. I recommend his work to anyone who needs a fast clean up. Thx you for helping us Curtis!! Will definitely use him again if run into trouble!!! A plus.

Professional services and fair prices! Having my furniture cleaned really brightens the room. I…read moreswear, even the air seems cleaner! It is obvious that this isn't a regular cleaning company. They took care of every single thing including making sure it was just as clean after things dried! They showed me the dirty water and I would give them a thousand stars if I could!!!

thieves. this place hires thieves and they stole my granddaddy's ring from my aunt and he's no…read morelonger with us. irreplaceable family heirlooms amongst other expensive items. my aunt even gave things away to them for their families and praised them on her social media. we were heartbroken to find out that she had been stolen from. Would NOT recommend. be careful.

PackMasters bailed me out of a sticky situation, when faced with a deadline and another moving…read morecompany (Eagle Moving Group,Inc.) kept changing dates and times on me. I found them to be very professional, pleasant, and extremely competent. I will use them again and very happily refer them to family and friends.

After a sewage backup in our home we were at a lost what to do next. Brad with Serv Pro of Madison…read moreCounty was extremely helpful! He made sure to take the time to answer all of our questions and to guide us through the entire process start to finish. The great service didn't stop with just him. Tyrone was also so very helpful. He was training a new gentlemen during several of the visits to my home. He was very purposeful and professional even while training. We will say until we are blue in the face just how truly thankful we are for Brad, Tyrone and everyone we have dealt with at Serv Pro of Madison County. The respect they showed us and our home was top notch. I was shocked to see people who genuinely seemed to care about our situation as much as we did, plus to care about getting our home right again. It is so rare now days to have a company show genuine concern. Too many are just out for the quick buck. Even Amanda answering the phones was helpful. The communication from everyone was excellent. No question of mine was unanswered and I NEVER felt as if I was bothering them. We hope to not need their service again but believe if we do we will call them over anyone else. I wish more Brad could offer training classes on customer service to other businesses. Amazing!

One star is generous. I am disgusted by SERVPRO of Huntsville's lack of communication,…read moreaccountability, and credible documentation. A SERVPRO representative initially came to our property. I asked when the crew would return, but instead of answering, they began crawlspace work on their own schedule without telling us it had started. We received no proper quote, written scope, or clear authorization to review beforehand. We discovered work was underway only when someone unexpectedly appeared in our yard to access the crawlspace. For weeks, we received almost no updates about when they were coming, what they were doing, what they found, or whether the area was dry. The first meaningful contact came when someone wanted to discuss an invoice. I told them the job was obviously incomplete: their equipment remained in the crawlspace, the moisture barrier was still up, insulation had been pushed through an opening near the vent, and the area had not been restored. They did not respond. They sent the invoice anyway. After being invoiced, I inspected the crawlspace myself. There was literally a puddle near the entrance, along with soaked insulation, trapped moisture, and visible mold that created an obvious health concern. I called extremely upset and requested that the owner inspect the damage and apologize in person. I was told he was on vacation and was directed to the service manager. They sent a crew lead described as one of their best, who initially told me everything read dry and nothing was wrong. Only after I showed her photographic proof did she return to the crawlspace and acknowledge finding what she called **"a sopping area."** I then authorized SERVPRO to return and properly complete the re-dry. They supposedly came back while we were out of town and later described the remaining work as a "touch-up." To this day, we do not know how many times they returned, who was there, what they actually did, what materials they tested or replaced, or whether the crawlspace is genuinely dry. SERVPRO claims it retested, but we have received no moisture reports, drying logs, photographs, visit records, or final inspection documentation. An unsupported claim from the same team that declared the area dry before finding a "sopping area" is not credible verification. The service manager eventually stopped responding. I heard from the owner once, replied, and never heard from him again. No explanation, no apology, and no proof that the work was completed correctly. The only communication SERVPRO has handled consistently is sending the disputed invoice. They began without properly communicating, left standing water and saturated materials behind, denied there was a problem until I produced photos, failed to document the supposed re-dry, and now ignore my concerns while continuing to bill me. I would never trust SERVPRO of Huntsville to accurately determine whether a property is dry, communicate transparently, document its work, or stand behind a job once the invoice has been issued. Editing based on owners response - even more corrupt and incapable of completing customer service than imagined - hiding behind "I said his" after their team left my home in jeopardy. DISRESPECTFUL AND DISCRACEFUL

I will start by saying THANK YOU to Mr. Jones for braving the cold and putting my needs and comfort…read moreahead of his own. Mr. Jones showed up this evening and assured me that he would get the unit back working so that my children and I would have heat. He completed the repairs within an hour as he had the parts on the truck. He said that he had been out in the cold since morning and had completed his last service call a few hours earlier, but he did not want anyone left in the cold, especially children. He's a true professional and I will definitely refer him to my friends, family or anyone needing repair. His customer service was impeccable.

Mr jones did a fantastic job his knowledge was A1 he will be the only company that I will call for…read morerepair work he came out in this freezing weather to make sure my family's was back on line an he did it all with a smile thank you so much Jones & Horton for giving a 110%

I needed someone to come in and pickup everything lying around not just clean around it, I've tried…read more4 other cleaning services in the area and non came even close to doing what I needed till Mr. Wallace came in and started cleaning up. He right away did a walk through and asked what my priorities were and then went right to work on it! He did an amazing job and now I can breathe easier and know I can get ahead again! Worth every penny! Thank you so much! 100/10! Will be using his services again!

Todd provided great service from start to finish. He was extremely knowledgeable, professional, and…read morethorough throughout the entire inspection process. He took the time to explain his findings clearly and made sure I understood the report and what to look for moving forward. I also appreciate the added peace of mind provided by the 90-day home warranty guarantee included with the inspection. I would definitely recommend Todd to anyone looking for a professional, reliable, and knowledgeable home inspector. Excellent experience and great customer service!

Outstanding service. Inspection was through and comprehensive. Excellent communication with all…read moreparties involved. Thank you so much!!