Soulless and cowardly would be the two words that come to mind first. Executives sitting on a…read moreperch not to be disturbed. A staff with horrible PR skills. How do you end a call with "try to have a better day" with someone who just lost a love one? A tour director that is taking the easy way out by calling a guest instead of the family directly to have a conversation. My mother booked a bus tour/Norwegian Cruise tour with a group of old friends that was supposed to leave in September. Sadly, my mother recently passed away, but during the fight of her life she "missed" the cancellation day for Starr tours. Under these extenuating circumstances you would think a company would put people over profits. Not Starr tours. They are doubling down. When I called to plead with them a woman named Sandy kept referring to their policy instead of having compassion. She kept passing the buck saying it's not in her "scope" to make those kinds of decisions. When I asked to speak to someone who can make those decisions she decided to shield her bosses and say they aren't available. All she could end the conversation with was "try to have a better day." It was a cold conversation. Try to have a better day? I don't know how these people sleep at night. I hope their money keeps them warm at night. BTW Norwegian has a 30 day cancellation policy, so they have a chance to get money back out of this, but they clearly aren't working hard enough. I decided to take a trip to their company building to plead with them further. Sandy answered the door and reluctantly let me in after realizing who I was. I gave a copy of the death certificate and once again pleaded my case. I was given the same lip service, but that the person who could help me further wouldn't be in for the rest of the week. I patiently waited for a phone call from a Chris and still haven't received a call. If it's the same person this Chris called my mothers friend on the trip instead of me to let her know she would have to pay extra (over $1,300) for single occupancy on the trip OR we would have to find someone to buy my mothers trip (around $1,800). NO phone call to me as of yet. Also how do you do this to a grieving friend? They were friends for almost 60 years! How can these people be so cowardly? Where is the compassion? In the last few weeks I have had to deal with the unexpected loss of my mother and all of the funeral plans. Spending countless hours of time making the calls to various places to make them aware of her death and this company has the guts to do this. In the bio of the company the owner Sandy sounded so relatable. Her and her husband Pete had to fight, scratch and claw to keep their livelihood and company that her father built from the ground up alive during the pandemic. My mother fought so hard to save her life. I'm so sorry she couldn't call your company on time because she was too busy trying to live. In business you can't always point to policy. Beyond policy, how can you treat people like this and think it's ok? I hope the owner reads and fixes this because the staff is only making a terrible tragedy even worse! Don't force a grieving family to have to peddle my mothers trip. Do the RIGHT thing. Truly heartless and painful experience!

Wonderful driver Walt and tour director Gene! Great hotel, fun trip, will book again soon!…read moreThanks to these wonderful gentlemen.

The drivers and support staff were great at getting us connected once we landed in Philadelphia…read more Many of us had to call to figure out ever the bus would stop but the charger service reps were patient, helpful, and polite. The drivers accommodated all of us -- especially those with disabilities without delay or conflict. That was very refreshing and professional. My only suggestion is that riders can be sent the pick up route/instructions the day before they arrive to avoid so much confusion once they land. Nobody at the airport seemed informed and the confusion was high as people arrived from all over the world for this international conference. Thank you for being professional and providing reliable and safe passage! Great job by all!! The buses were on time, comfortable, clean, and with the fee. The drivers were friendly and accommodating. The customer service was responsive and professional.

We had Angel as our driver and he was amazing!! He was on time, drove safe and super friendly!read more

Wow, I have never been on a better ride. Fun people, easy trip, so much to see. I gave them 5 stars!read more

From the owner: We specialize in group travel, cruises, day trips overnight trips theater tickets…read more Specializing in Group Tours since 1984, Safety Tours & Travel offers Day & Multi-Day Motor Coach Packages. We are here to help you find the perfect Vacation for Groups, Families & Individuals. Come Join the Safety Tours Family and Let us help you navigate the new "Normal" in the Travel Industry.

There should be a zero rating since that was my experience with David Thomas. After going back and…read moreforth on details ahead of the wedding day and explaining timings for our bus shuttle multiple times, I thought everything was set up and would go smoothly. My guests were left confused since their bus broke down and they had to call another one. This led to my guests arriving late to our wedding. I only found out months after my wedding that this occurred as David Thomas did not notify me of the issue. After months of going back and forth with their CFO, they were not accommodating with a refund. If you are planning to use David Thomas for your wedding, my advice would be to go with another company. They are disorganized and do not handle issues appropriately.

David Thomas was the best in arranging for and completing our coach bus transportation to and from…read moreour wedding venue. Debbie Kennedy at David Thomas was great and her drivers were on time and professional, alleviating at least one of our to-do list items. I would highly recommend them for any Philly area limo and bus needs.

We had Blanca as our driver this weekend and she was so great!! A smiling face when we walked on…read morethe bus, was on time and got us to our destination safely.

My husband recently took a bus trip with friends. Angel was awesome! 5 stars, and we will use him…read moreagain.

My service was excellent, my driver was wonderful, I would definitely used their services again.read more

I highly recommend Driverseat Philadelphia. I used this service in November for transportation to…read morethe PHL airport and was very pleased. Gary, the owner, was the driver. In addition to the automated messages from Driverseat's system, Gary contacted me personally to coordinate each leg of the trip, including calling me on the day before my return to Philly to review the pickup process and timing. I will use Driverseat Philadelphia in the future.

DO NOT CALL FOR THEIR"SERVICE"; IT DOESN'T EXIST. Notified us 1 1/2hr. before they were to…read moretransport guests to our wedding venue that bus broke down & unable to be there. An alternative arrangement was given for and ADDITIONAL $300(Ed was "splitting") the cost with us for a coach bus to transport). This bus showed up at our hotel at the time of the ceremony (1 hr. late); guests were already transported by hotel shuttle. Ed did not contact us when he promised he would while finalizing transportation(expecially day before with exact time of the pickup). He was rude to my husband when he had to call him to find out why the coach bus wasn't there when promised. He refused to refund ANY $ for his lack of transportation. This whole situation caused additional stress, on what should have been a joyful occasion of our daughter's wedding. This is a VERY unprofessional & unreliable "business."

We used them for our wedding and they were great. Sara our driver was right on time and checked in…read morewith us the night before. She was able to maneuver the bus in tight spaces without difficulty and super professional. It snowed two days prior to our wedding and the roads were still a little icy and she made us feel very safe and got us between our hotel, church, photography site and reception and back to the hotel without a glitch! I would definitely use them again. THANK YOU!