I had a urgent health issue come up and the nurse practitioner clinic was able to get me in the…read morenext day with an appointment. All of the staff were very friendly and very helpful. The Head Nurse truely gave me a very professional assesment and was able to get my a high priority to the next specialist. I would highly reccomend this clinic and will most likely return when needed.

Was called in promptly from the waiting area and had two very good nurses. They were friendly,…read morelistened well and gave helpful suggestions - all I could ask. Some of the reviews are disturbing. During COVID, many staff eventually quit due to exhaustion from months of long hours, grief and discouragement, and an atmosphere of abuse from some patients and family members. Now there aren't enough nurses. It's a very real problem, but badgering those who stayed on sure won't help. Best to take complaints to administration.

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

It's sad to hear that the Saint Paul location on Dayton avenue is closed down I went there…read moreapproximately 33 years ago I know that's quite a long time but they were so incredibly helpful and compassionate during a very troublesome and stressful time in my life I was having severe mental health issues and since my boyfriend's parents lived directly across the street I went there in midst of a psychotic crisis they treated me with complete respect and were not condescending at all they were so empathetic and one of the staff members even took the time to drive me the hospital to be checked in for a psych eval they went above and beyond even though they're now at a different location I hope that they are still doing incredible work.

This is a SAFE PLACE. One can feel it in the air when you enter…read more My child, who prefers they/them as pronouns, is currently seeing staff re. gender . They have been seen AND HEARD by caring, knowledgeable, professional people who are taking the time to educate and help them deal with extremely personal sexualty issues. I do not know all the technical terms but I CAN tell you that after a 17 year battle with many other less sensitive healthcare professionals my child is now becoming happier, more confident, and a mentally healthier individual. My child's patner is also seen here because she has an extreme reaction to needles. Family Tree is the only resource (after 7 other facilities) to supply the accommodation necessary for her anxiety control so a blood draw could be accomplished. The clinic has gone beyond any normal standard of care. Lastly, when visiting, I appreciate the calm attitudes, the unique waiting room, and the educational materials available. It is a SAFE PLACE for all.

I went in today after taking a fall, and from start to finish my experience at this urgent care was…read moreexcellent. The intake process was smooth, and the receptionist was welcoming and helpful. I was seen very quickly, and the facility itself was spotless and comfortable--truly a lovely environment (as much as you can call an urgent care visit "lovely"). Every staff member I interacted with was wonderful. The nurse was kind and reassuring, the x-ray technician was professional and thorough, and the nurse practitioner who treated me was smart, informed, and very easy to talk with. I felt heard, cared for, and well taken care of. While I wish I hadn't needed to make a trip to urgent care, I'm grateful I came here. They made an unpleasant situation as positive as it could be. Highly recommend!

This is THE BEST Urgent Care I've ever been to. From the receptionist, Mina, to the entire staff,…read moreeveryone was super kind, caring, professional and patient. I was seen by several staff and had my blood drawn (quick and painless!). The lobby and exam rooms are quiet, clean and comfortable and there's ample and easy parking. Thank you to everyone at Allina for the fantastic care!!

I have been coming to this Park Nicollet since I was little. The quality of care here seems to…read moresurpass anything else I've experienced. The doctors are highly knowledgable (besides the urgent care doctors) and the nurses are always so very friendly. I usually go to family medicine, as my primary Doctor is an absolutely god send (he knows just about everything and is will to try everything to make sure you're doing well). My only complaint, is that their urgent care doctors are absolutely horrible. They always seem to be in a hurry and act as if you're bothering them. I went in for an infection in my hand after being bitten by a cat (if bitten by a cat visit a doctor immediately, they can be life threatening), the doctor came into the room and had the audacity to say "it's infected, put some antibacterial soap on it." That was it, he left. I then visited a different urgent care, in a different network, and got the appropriate care needed (ended up being a level 4 infection that needed to be drained and pumped full of antibiotics). So, will I be back? Yes, because although urgent care here is awful, I rarely visit that side of the clinic anyway. Everything else is absolutely phenomenal!

Went to Urgent Care at Park Nicollet to get an antibiotic for a ear infection. Waited 30 minutes to…read morebe seen. All of the check in Staff were very kind and one Receptionist went above and beyond to make sure we had everything we need to be as comfortable as possible while we waited to be seen. PA-C McGown was patient, kind and extremely informative on some other questions we had not in regards to the reason we were actually there for. She listened to our perspective and understanding of my partners medical history, and took my partners thoughts into consideration. All in all it was a great visit, Great PA-C, Great Staff.

My husband is 79, just moved from 11 years in Florida to Mn in January. Terrible healthcare in FL!…read more Zero annual physicals zero cardiologist. So 3 weeks after the 1600 miles he drove in 3 days ( fl to Mn), he had a MASSIVE heart attack right in the office ( 5 minutes fr HCMC ER) of our 25 year primary care doctor! WHAT luck! So in 10 minutes of the EKG test, he was in the ER!!! After 3-4 hours in surgery, one surgeon came out and said," his main artery in the rear of heart was 95% blocked and he would have survived for only 90 minutes... we put in two stints". HCMC ER is nationally rated as " the top ER Level One trauma center and number one in the entire Midwest ". Level one means they can handle anything - - gun shot wounds to head, chest, stomach the most deadly spots, falls out of buildings, MASSIVE car crashes, etc etc. My father taught biochemistry 40 years in a NYC med school and taught us how to care for all others in any situation. My husband post surgery, was hospitalized in HCMC for 4 days and entered their special Cardio Physical Therapy Program = 3X a week/full hour/for 3?months!! The hospital stay was outstanding in ALL respects. The nurses were attentive, and the post heart attack education done by a special doctor was SO excellent... my husband who has been a heavy smoker for 68 years... COLD TURKEY stopped smoking immediately. HCMC's post cardio physical therapy program is Rated NUMBER 1 in the Twin Cities. We agree 100%. First the 4 physical therapist's take your blood pressure and sugar/ glucose level every 15 minutes during the hour session. All of them are joyous, effervescent enthusiastic warm caring GENUINE folk! Just love them all! They play low, any kind of music you want and LIFT your spirits with their laughter. This is a major major reason why my husband recovered so completely. (And he contracted the same deadly pneumonia that killed the famous race car driver after just 5 weeks in physical rehab) We are most most grateful for this rare rare team of great folk.

The cost was NOT exorbitant (though I must admit - wish it was less...) I'm still alive,eh?read more

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

The light skin lady at the front desk at check in who is working Monday the 22 at 1045 at night is…read morerude and disrespectful. she doesn't listen. she lied and said she did my sons vitals and she did not!!! She is talking about patients to other people at the front desk to another worker. It's ridiculous how these kind of people are working with people in pain and that need help . Usually I absolutely love west health and will come here over anywhere else. This is hands down the most uncomfortable and terrible experience we have had. She needs to go do literally any other job!! I have to give it a 1 because it makes you but if I could it would be zero. Even the respiratory nurse decided to do help us, apologized and did his vitals in the chair because he is unable to walk. how are we supposed to trust someone in health care that lies directly to your face!!!!

I had back surgery last weekend and I was very pleased with the DR and nursing staff. They were all…read moreso friendly and helpful to me in my recovery. They all came right away when I called. I would definitely recommend the to others.

We HAD an affinity for Abbott since both of our children were born there and received excellent…read morecare (decades ago). Fast forward to 2026 - Deplorable! 5th floor staff allowed a family member with a gaping open wound to be put in a DIRTY room which we cleaned ourselves. Then to find out 2 days post-surgery the care team on floor #5 WEST -DID NOT FOLLOW POST OPERATIVE TREATMENT PROCEDURES PERSCRIBED BY THE SURGEON! Are you serious? Who is holding the care team accountable? A patient doped up on narcotics? EPIC FAILURE ABBOTT! Biggest hospital system in Minnesota? In our experience, big does not mean best.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.

I went in for an annual check up with a new doctor after my primary care doctor at another clinic…read moreretired. During my visit, they told me I needed to do a follow up procedure for a test, which they booked for me during that appointment. After I went to the procedure, they sent me a bill for $2,000 and said it was because I was out of network. Mind you, my original appointment was IN network, so I didn't fathom that the procedure they booked me for would be out of network... had I known that, I would have just gone to Planned Parenthood and gotten the procedure done there for an affordable price? Then I spent the next year calling them and my insurance company trying to figure out why it wasn't being covered, neither Park Nicollet nor my insurance could figure why I was being denied coverage. Eventually I got sent to collections because it was taking too long to sort out, and now it has been a year and a half and I am still paying $100/month to pay off that appointment.

Review medical health charges carefully!!!! They often charge 10 times the average rate and…read moreultimately gouge patients.

Wow! What a great new facility! I generally try to avoid going to the doctor, but this may change…read moremy mind! Admittedly, this is really close to my neighborhood. So, first and foremost, it is extremely convenient by bike or car! However, when I walked in for the first time today, I was even more excited. You walk in to a very small and welcoming reception area with no line! (I was able to deal with all of that 'initial paperwork stuff' within 10 minutes.) Since the clinic has multiple departments, including family health, urgent care and chiropractor, they ask you to wait in the area designated to your department. Again, we were the only ones in the place and were able to avoid that mass waiting room like usual. The waiting area had large open windows to watch the happenings on Chicago Ave.; a nice change from dull white walls. The actual walls are decorated with tasteful artwork! I love the actual exam rooms! They have two doors so that the nurses/doctors can access them from their own office area rather than the public entrance. It eliminates so many people walking around and the uncomfortable feeling that someone is dying because it reminds you of that episode of ER or Grey's Anatomy... I digress. The staff was extremely pleasant! They made me feel welcome and calm. Everyone explained information in detail, but without sounding like a pretentious 4th year med student. The nurse even showed me information (and pictures) on the internet during our appointment so that I had a better understanding - helpful and educational! I can totally see this being my new primary care provider soon. Great location! Great facility! AND, it is located right next to the Town Hall Tap and Pumphouse Creamery - two of my favorites! Doctor, lunch and dessert all in one short trip. I love it!