Edit to previous review: After contacting them regarding the missing top they had it shipped expedited out to me. Thank you for fixing the issue so fast. They forgot a scrub top in my order but marked it as fulfilled but I never received it. Now they won't respond back to me. Not sure what happened but I never received the top. read more

I have nothing positive to say about my experience with Lydia's. If I could give this business zero stars I would. I was exploring my options while shopping for scrubs recently and decided to order with this business online to save a few dollars. I ordered several sets of scrubs on 12/3 and did not receive any shipment information until I followed up 13 business days later on 12/20. This was a Christmas gift so I was extremely frustrated that one of the tops did not ship, I inquired about this on 12/22 and did not receive a response until I followed up 7 days later. The last top did not ship until 1/25, that is nearly two months after the order was placed. This company has piss poor customer service. My advice would be to pay the extra money and order elsewhere. read more

This is for their online site, not for this store specifically. If there were 0 stars, this company deserves it. I ordered 5 pairs of scrubs (top and bottom, 10 pieces total) and once it was shipped, there was only 9 pieces (missing one bottom). I email the customer service and asked them why was the last piece left out and she responded that they were out of stock.. okay that's understandable. But what I didn't understand was why was I not notified? Now I have a scrub top that doesn't match anything that I own and will probably not even wear it at all. They did not even offer me a solution i.e. to ship the missing pants later when they have it in stock. So I proceed to email the customer service rep. back to ask a few questions (and also a question about why my gift certificate does not work) and I never even hear a peep back. On another note, I've emailed customer service at least 4 times about my gift certificate that does not work. NO RESPONSE WHAT SO EVER. This company has TERRIBLE CUSTOMER SERVICE and I will probably never buy from them again. I would not recommend this place to anyone else. read more

Oh why didn't I read these reviews first. I ordered scrubs June 21st. Called June 29th after not hearing anything. Was told the following, "that that's strange the scrubs are here" and they would mail them immediately and I would receive a confirmation email. July 3rd I sent an email and received a quick response that blamed the delay on a systems upgrade and then I finally got my shipping info. Weirdly the confirmation said the package was mailed June 30th but wouldn't arrive until July 12th. Finally got scrubs on the 12th however with the run around and delay I will not order from this company again. read more

Just bought a few scrub caps. They charged me sales tax despite having no store in my state. The shipping charges for a couple of scrub caps was $6.99! That's a ton for what will fit in a medium envelope. Further, they taxed me on both the purchase price, and taxed the $6.99 shipping charges, so I'm apparently paying tax on the shipping charge too. I emailed their customer service, and they confirmed they taxed me...at a rate of 7.75%..only problem is that the sales tax in my state/county is only 7.4%. Lovely little scam they're running. I'm never buying from this company again. I suggest you don't either. If you do, check over the tax rate they're charging you as I bet it's not correct. read more

Worst customer service ever. They don't bother to tell you that they're not gonna send your items for weeks on end when you called inquire why they have not sent your purchase. They inform you that it is on back order when you asked them to just cancel the purchase and give you a refund they tell you it will be 5 to 7 business days 10 days later you still don't have your purchase or your money back this is the worst customer service I have ever seen. I will never ever use this company again and I will encourage my family friends to not use them. Tomorrow I was making a trip to the bank To see what I can do about getting my money back. I wish I could give them a zero. read more

This is literally one of the worst companies ever! They take your money, and then refuse to give it back to you! They also ignore your emails! I ordered three pairs of scrubs based on their sizing chart. The scrubs took 2-3 weeks just to get to me! Then when I tried them on, they were too big! So their sizing chart was incorrect! So I asked for an exchange for the sizes, but the size I needed wasn't going to be available for another 5-7 days, but my new job had already started and I could not wait another 6-8 weeks just for the product to get there and for the new one to get to me. Then I asked for a refund because I didn't want to wait. It has been a whole month since I have sent their package back to them and they still won't give me my money back. I am super unhappy with them! Where do I go to open up a lawsuit? read more

I live in CA, so I can't shop at the store nor pick up my scrubs but these are the best scrubs on the planet. I go to www.lydiasuniforms.com and pick out a bunch of scrubs for a good price. I have the Lydia's Own Scrubs in 6 different colors, and will be getting more in at least 3 more colors. The LA Rose scrubs are also on my list for my next purchase. Keep doing a great job!! read more

I used to order through Tafford, which is now part of Lydia's. My experiences have not been good since. It took forever for my last order. I thought this was a fluke. I ordered another through them and it has been 3 weeks since I ordered, and I still haven't heard or seen anything...except for (get this) a survey for my order. Ummmmmmm. read more

Poor customer service. Still tries to sell items that they do not have and will hold the rest of your order until you call to complain. Placed an order 8/17/18 today (9/14/18) I checked to see if my order has been sent and it still says "Your order is confirmed." I called customer service and Sandra said that, "oh, two of the items are discontinued." I asked if those items are discontinued why hasn't anyone called me or sent the rest of my order. Is it to much to ask for notification that items that I've already paid for are no longer available and you're just going to hold the rest of the items? She states the problem is a change in their system from May 2018. That is utterly ridiculous. On the website for this company with poor customer service the items are still showing as available. They give the same excuse that they're having issues...The same issues from May 2018 yet they aren't trying to fix the issues/problems. BAD CUSTOMER SERVICE.... They don't mind taking your money and not send items that you paid for. read more

Ordered scrubs in May, took 2.5 months to get to me because they didnt have 2 of 5 scrub sets in stock. Multiple emails to customer service ignored until I put "will report fraudulent activity to credit card" on subject line. Then after receiving I got an incorrect size and have waited 2.5 months to receive. One month ago they sent a tracking number which states "information received" and the status hasn't changed for the entire month telling me my package is sitting on a shelf somewhere and they're too lazy to take it to USPS. The nurses week deal was good but only order from them if you dont need your scrubs for 6 months read more

We placed an order on 8/18/2018. The company charged the amount, and then no invoice/confirmation for two weeks. We ended up contacting customer services three times for updates and they continuously promised that the "package would be expedited today". Lydia's basically gave us the run-around for a month before we got fed up and dispute the charges with our bank. This had been a terrible waste of time and a very annoying experience! read more

I tried to order through their website, and when that failed due to "technical error" AFTER taking all my information, I had to call them and place a phone order. This was by far the most complicated (translation: Pain in the...) purchase I've ever made. Seriously, I'm comparing this to buying a house, buying a car, home renovation, office renovation, buying a 10+ line office phone system, buying a 20+ workstation office computer system, etc... I mean, the phone rep was acting like she is doing an open heart surgery, and she is the only person on earth she could perform this, and I had to repeat a simple scrub/lab coat order 100+ times and she still masterfully managed to get it wrong... I gave them an extra star because their prices are pretty good and the quality of their lab coats and scrubs are not bad. read more

I placed an order on June 4, 2018 with Lydia's Uniforms. Now almost 2 weeks later my order still has yet to ship. When I check on the status of my order, it says they have accepted it and are getting it ready. On June 11th, I emailed them to try and find out what was going on with my order. I received an automatic response that they were having "larger than normal volumes and you may experience some delays in reply to your message." I still didn't have a response on June 14th, so I tried to call them. I was placed on hold for 3-4 minutes and then had to hang up because I was losing cell service. I called back again a little while later and was placed on hold for over 10 minutes and was then sent to a voicemail box. A recording came on that said the mailbox was full and was unable to take any other messages. If I knew an extension, I was able to dial it at that time, if I didn't my only option was to hang up. I tried to call back again right after that to only have the same result. I sent another email to Lydia's and told them that I was very unhappy with their service and at that point if I didn't receive my items on either June 15th or June 16th they could cancel my order and would need to refund my money. I got the same automated response I had before. I tried to call them for a fourth time on June 14th and had the same results as earlier in the day. As of now I still have not received a response to either email I sent. I have filed a complaint with PayPal because that's who I used to pay for my order (since of course Lydia's withdrew the money without sending the items) and we'll see if I get a response from that. I have seen in other complaints where someone from the company responds back to say that the delays were due to products being on back order. This is not the case with mine because I went back to the site and saw that the items I had ordered were showing in stock- and I have screenshots to prove this. I wish that I could give them zero or negative stars, I ordered from Lydia's years ago and was happy with the service which is why I ordered from them again without checking into any reviews. I don't know what's changed at that company over the last few years, but they are HORRIBLE and I wouldn't recommend anyone to order from them! read more

If I can give negative stars I would. I ordered May 10 and did not receive any shipment notifications until May 20. When I checked the USPS tracking they gave me, it only says USPS has not received the package yet, just the label. What the hell! Its already June and its the same notice. Im never ever ordering from this company again. read more

It took 30 days to notify me that they will not be sending my scrubs. In the meantime, the manufacturer sold out. Awful.

I'd rather give them zero stars, because I didn't wind up getting my order. When the company was called Tafford, I never had problems getting my orders when I used Next Day Air. THIS time, I ordered Next Day Air (and paid for it). Because I wanted it...........the next day. So.........the next day.........my order still hadn't gone out. So I emailed them. I thought, maybe they don't have certain items in stock and they don't know enough to separate out the ones they DO have in stock. I got some generic response through my email about how they separate the items out and how I'd still get them but in two different shipments. Fine. The next day after THAT, I CALLED because I noticed that my instock items still hadn't gone out. They apologized and refunded my Next Day Air and told me that the order would get expedited to go out the very NEXT day. The next day, guess what ? You got it; it was "expedited" and in some manager's warehouse, etc. But STILL HADN'T GONE OUT. The woman on the phone assured me that the items are "set to go out" (or something like that). Well, duh ! I KNOW they're set or due to go out. But are we still going to be having this conversation a month from now ? I was worried about that. And hopefully, Lydia's wasn't thinking that because they refunded me the Next Day Air, it means that they can now ship the items anytime they want. I paid for next day air, because I wanted them the next day, not so Lydia's could decide to change the way I was trying to receive my items in a way that is more convenient for them. Don't have a "Next Day" option if you're not going to honor it. I cancelled my order, which was over 200 dollars total. I won't be doing business with them anymore. Now I just have to find another decent onine scrub store with print scrubs in my size. Tafford used to be my go to, :(. read more

The service is terrible! I run a small veterinary hospital and have had nothing but delays with orders, errors with orders. I only put up with it as long as I did so I wouldn't have to pay to have another company to set up embroidery. But this last time of me calling to check on a order over 1 month old and then it just getting processed as if it sat there for a month with no attention, oh, and then when it finally came -the embroidery has a spelling error! THE END! I will be finding another uniform company! read more

I will never order from Lydia's Professional Uniforms again! 3 weeks ago, I placed an order. Got an email saying they received my order and would notify my when its shipped. Nothing yet. Called them 8 days ago and got put in the loop for 10 minutes. Hung up and sent an email to which I got a computer generated response stating they are extremely busy and will reply when possible. Eight days later and no response. Called again today. After holding for 15 minutes got a message stating to leave a message for someone to call me back or send an email. I left a not so nice voice mail asking for a return call today. They withdrew money from my bank account 3 days after my order. Didn't take them long to do that! I just want my tops, that's all. Diane A. read more

I ordered 5 items, 4 of them were on back order. I paid extra to have the one item shipped immediately. It arrived 9 days later, the website stated the remainder of my order was still in process. It was originally estimated that the back ordered (out of stock) items would ship in 5 business days. The in stock item took 9 days. I messaged them via their website to cancel the remainder of my order which I ordered from scrubs and beyond. They informed me 2 days later (day 11 now) that my order had shipped that day and could not be cancelled-- estimated delivery in ANOTHER 8 days. Meantime- my scrubs and beyond order will be here in 5 days-- 3 weeks to get scrubs? I expected this when I lived in Alaska-- but I now live in Houston Texas.. rediculous. Never again. PS these scrubs were cheaper at scrubs and beyond (med couture). read more

If you order you will end up on their junk mail list forever and it takes an act of congress to get them to stop spamming your mail box. Avoid this company, they will NOT respect your privacy. read more

NEVER AGAIN!!! The worse customer service and online chatting service. Don't waste your money, you can find same or even better quality scrubs somewhere else. Placing the order was easy, getting through customer service because the take up to SIX weeks for embroiders tops was a nightmare and they were short, rude and helpless...at lease 2 out of the 4 times I called... I am so unhappy that I decided to share my experience so that you guys don't have to go thru something like that read more

I will NEVER order from Lydia's again and neither will any of my coworkers. I have been waiting MONTHS for a few tops and scrub bottoms. They are a horrible company. The customer service is awful and don't even apologize for the wait. I was promised three weeks in a row that the scrubs are in and will arrive at my home in 2-3 days. NOTHING!!!! there are too many other uniform companies, we really don't need this. read more

NEVER EVER AGAIN!!! Honestly, I don't know how this company is still in business due to the incompetency, rudeness, and COMPLETE DISREGARD of proper customer service. They have $100.76 of product that was returned and received by them 1-2 months ago...and they still have NOT applied the credit or our credit card, nor shipped the new product. Multiple phone call messages, emails, and attempted live chats have been blatantly ignored with no response at all. NEVER EVER AGAIN!! RIDICULOUS. read more

If there were 0 stars I would mark it. The online shopping is horrendous, customer service never emailed me back and the customer service reps over the phone lied each of the 2 times i have called. I ordered 8/13 and called 7 days after, no update, so then I called 3 days later, same lie, id get an update. No update email or phone call. So 17 days later, an email that the uniforms were delivered. so for 17 days, no emails, no updates to say if there was a hold or issue with the delivery of the garments. Customer service wouldn't even send the items expedited when available. Horrible, i dont even want the items at this point. read more

I'm not happy with this company I ordered a scrub top for the 4th and have not heard from them at all. I get an email from taffords uniform saying my item was shipped but I DID NOT order it from taffords. No one has responded to my emails or online chat. Makes me not want to order from them again. Not happy customer!!!! read more

HORRRIBLE! I have never wrote a bad review in my life but, this company is absolutely ridiculous. I am an Office Director for an office. We decided to place an order that was rather large and it came back completely wrong. I had one of the Treatment Coordinators contact the office and the customer service was terrible. I was told that we could not be refunded because the scrubs were embroidered however, they were the ones who embroidered female scrubs with a male name!!!! They were rude and un-accommodating, speaking to us as if we were little children. Believe me when I say there are cheaper and friendlier places to use. read more

UGH! I used to order all of my scrubs through Lydias. I even recommended them to my new employer when she purchased the business-she wanted new, embroidered scrubs for the whole staff, and we wanted to use a Michigan business. The sizes on the initial order were wrong. The dye lots did not match between tops and bottoms-even though she had called to confirm the lots would match. The wrong order was sent back the day after we received it-over a MONTH ago. My employer has called multiple times to check on the order status, and was treated rudely every time by someone who told her there was nothing they could do to speed things up, and nothing they could do to make sure the colors matched. When you are ordering the SAME brand of scrubs, in the same color, at the same time-is it really that difficult to look and make sure the colors are truly the same??? We finally received our "corrected" order today and lo and behold, the colors still do not match, and only half of the order is in. I am so embarrassed. I went out of my to recommend this company, and now I have egg on my face. I've listened to the conversations my boss has had with their "customer service" reps, and I cannot believe ANYONE would be so blatantly unhelpful to someone who is trying to purchase their product. Despite a 10+ year history of using Lydias, I will NEVER order from them again. Shame on you. read more

Bad shipping. I placed an order more than 3 weeks ago. My order was sent to another customer. I've send numerous e-mails to the company. The response was since it shows delivered. They can't do anything about it. I just lost my money read more

AWFUL AWFUL AWFUL! NEVER AGAIN HORRIBLE CONSUMER SERVICE DO NOT DO IT! I placed an order for 2 tops & 2 bottoms on July 22. After a week I called to see where my order was & was told it was on the way. 5 days later i called again & was told the items was on back order. They informed it they are back in stock but to expect another week. A top arrived 1 week later in which i called again to be told the pants should ship in a few days. Pants arrived but still missing a top & bottom. Called again & was told both pieces would be shipped out next week. Only the top arrived & was told to expect another week for the pants but would be no charge. A week later the pants arrived & my account was charged. If i wrote this correctly it should add up to 6 WEEKS. 6 WEEKS I'VE WAITED. I wish they were upfront with me & i would've cancelled my order. So much for trying a company other than uniform advantage. Calling tomorrow to see if i get the credit but but that wont change my opinion. read more

I ordered 2 pairs of pant scrubs over 2 weeks ago. They did not ship out one of the orders until 3 days after requested , it then took an additional 11 days to show up. When it did show up, I only received one pair of pants that I ordered. Tonight , I received an email that the second pair of pants had been shipped. Would never use this company again. Not convenient Not easy to get in contact with Not efficient read more

Zero stars if I could. Ordered maternity tops on August 23rd still haven't received an email update about shipping. Just noticed that my card JUST got charged two weeks later. I called multiple times and they told me things were on the way. It's the stupidest thing ever to lie on your website that it would take 2-3 days max for items out of stock and them 2 weeks later they still are not there. They promised a week ago that the item were in the warehouse. . . .so where is it? This is ridiculous. Mark my words. . . .I WILL NEVER ORDER FROM THEM AGAIN. I am posting this on other websites as well. read more

after i ordered and waited almost 2 months for even an update about my order, i started to look i to this company. on 8ts facebook page, everyone is starting disputes with them and calking BBB. i wish i saw all this before ordering from the catalog that keeps arriving frequently. i wish they would have someone minding the phones with the same fervor like they keep mailing these catalogs. read more

Hey!!!!!!!!!! these people are thieves...bunch of theives...steeleters...gang of robberssss!!!!!!!! they charged me shipping twice 14.99 first time for the product and 7.00 for an exchange, while we ordered from them in the first place since there will be no shipping on exchanges. So we can exchange for the right size. read more

Placed an online order on May 31. Never received a confirmation email, even though It appeared as though order went through. Contacted the company and was told there was no record of the order placed, nor would they honor the coupon I was trying to use (since expired). I won't be ordering from this company again. read more

Slow service or shipping. It's been 4 weeks and still no order. So I called customer service and hung up after 10 mins on hold. Then I sent 3 emails to find out status on my order and if they are interested in sending it!? Still NO reply from their customer service department. I unsubscribed and will not do business again with them. read more

Update: It has been 7 days since I wrote my review and I STILL have my not received my order, even with my "UPGRADED SHIPPING" I cannot believe it will have taken almost a month to get my scrubs. The only reason I know they shipped is because I went online to track my order. I never got an email with tracking numbers or even to notify me that my order had shipped. My order still says processing. Please, please take your business elsewhere. I have already shared this experience with my co-workers. Lydia's has THE WORST customer service. Original review: This was the WORST online experience I have ever had and STRONGLY recommend that you purchase your uniforms elsewhere. I did my purchase online on February 8th and my scrubs STILL haven't even shipped. First it was a stock issue, then a customer service oversight followed by a rep who just kept repeating "what would you like me to do?" I don't know, maybe I want you to send me the items i bought over 2 weeks ago? I called them on Wednesday 2/21 and was told 3 of my 4 items would ship WITHIN 48 hours. You see, the 4th item "got left off the original order they placed with the manufacturer" so I am being sent 1.5 sets of scrubs. Here we are Saturday, the 24th and my order still hadn't shipped. I called customer service again and got a condescending young man with a sense of entitlement. He kept asking me what I wanted him to do and I kept explaining that this has been a horrible experience and I just want my scrubs. He said he would upgrade my shipping so I could receive the 3 out of 4 items by next Friday......WTF????? Back up...so even though I was told on Wednesday that my items would ship out within 48 hours, he was telling me that they hadn't yet shipped and that even with him "upgrading my shipping" I wasn't going to get my scrubs for another week. How was that an upgrade? Then he asked again "What would you like me to do? I have other tools I can use, just tell me what you want me to do." Hold on......."so you have other tools at your disposal to help rectify a poor customer experience and instead of using the tools you have, you decide to sit back and wait for the situation to escalate. Wouldn't you pull out all the tools to solve the problem? " And when I told him that, he stopped talking. I asked that I receive my products as soon as possible and he replied with a quick "Ok, have a nice day." So, all I know is that I spent almost a hundred dollars on 2 sets of scrubs I might get 3 weeks after I ordered them and not even get them at the same time, when I could have Primed them... Please, learn from my experience. Scrubs are not luxury items. Its the uniform we wear everyday as we tend to those who need us. We take pride in what we do and Lydia's make a mockery of it. I am going to take my business somewhere else where they take their job as seriously as we do. read more

I placed an order on May 14th, it is now June 19th and only 2 of the 3 items I ordered have arrived. I called their customer service dept 3 weeks from my order, no response. I emailed them and received a reply of a 35% off coupon. Practically every Yelp review this month, this year even, has shown poor service from Lydia's- late orders, no responses. Is this how you want to treat your customers! I will not be ordering from Lydia's again.Customers have options, with businesses closing left and right, you would think Lydia's would have perfected their ordering process because they want to stay in business. You are better off ordering from Amazon. read more

I placed an order what feels like forever ago only to check the status of it and it show "processing." I'm so angry words can't even describe how upset with myself I am for not checking the reviews on that place first. STAY AWAY FROM THIS COMPANY unless you want to grow old waiting for your scrubs to arrive. read more

Very unprofessional. Placed and order for 4 sets, 2 of these sets were on backorder. After not hearing anything about the items that were NOT backordered I called the company. I was informed that my entire order was on hold until the back ordered items arrive to the warehouse. This company should make it clear that in stock items are held if some items in your order are backordered. I will not be ordering from this company again. read more