Studio staff are very friendly and accommodating! First time working out in 2025 and it feels good…read moregetting back into the swing of things

I love OT and go on a regular basis. The North Richardson location is conveniently located close to…read morework, when I'm not able to make the times at my home location. Unfortunately, I wish the experience at this location was better. The front desk staff are rude, condescending, and not helpful. I've had a recent experience where the coach was so engaged in conversation and kept stepping away, that the tempo of the workout was incorrect for much of the class. I'd suggest working on a more approachable staff, who can greet members with a smile and deliver less attitude.

Best gym in Texas, out door and indoor, good vibes clean equipment! Good music, staff is great…read more Easy to get access

If you cancel your membership without 30 days written notice, they send you to collections…read moreautomatically without any communication prior. My card was stolen recently, so I had to shut off all my cards and cancel subscriptions. And Metroflex decided to turn an already frustrating situation into a hellish one by trying to ruin my credit without communicating that there was even an overdue balance. Incredibly unprofessional and a surefire way to permanently lose a customer.

Wonderful gym, very clean, safe facility. The workers are very friendly, and the memebers are all…read morerespectful. Machines are rarely ever left broken and the locker rooms are very clean. However, the dumbbells only go up to 75lbs and there are no free weights (when I last went), so to advance in strength training is rather difficult. However I do recommend this gym for a beginner, I would just recommend other ones for those trying to advance their fitness journey. Also this location is 24/7 Yay!

Hello to whomever is reading this review…read more Background - USMC Vet with service related injuries, utilizing this gym for rehab and self improvement. This location particularly has a less than consistent hygiene routine. Dirty equipment, dirty floors, dirty in general, really needs a good scrubbing. To cancel your membership is a rabbit hole of call this location, visit this person, sign here, and by the way you followed the instructions and we can see that you did, but we did not finalize the transaction in our computer. So we just kept charging you. I went in person visiting this location to cancel my multiple year membership, due to moving to a location where a gym is not easily accessible. Was told it was handled and good luck on your move. (2024) Months later still being charged, called the location here in Plano, instructed to call the gym I signed up at originally. Did so instructed to reach back out to Plano. Did so, emailed a confirmation of cancellation. (early 2025) Months Later still getting charged. Called in again sent down the steps previously, with one addition. Text confirmation to x phone number. Texted confirmation to said number. (mid 2025) Finally 2026 is here. Reviewing my bank statements, the charge is still there. I followed their instructions multiple times so went to contact corporate, good luck on that one. Probably easier to get a hold of Musk cell phone than a number for their main office. But you can call the billing company they use. The billing company will not assist you unless you want to update a credit card for their files. finally after many going back and forth with conversation of filling a complaint to the BBB and T-AG for business practices, I get some attention in this matter. I provide the information stated in this review. The owner Sandra, informed by manager of this location, they review (assuming with the time gap in conversation) and denied any reimbursement. This particular facility is owned and operated as a franchise, this franchisee is a true capitalist at all cost, charge every penny you can while providing the minimal amount of services to comply with franchise by laws. If you can access another gym in your local area do so, it is very easy to transfer your account apparently. Just go to another gym a few times and your account magically transfers.

I absolutely love this local neighborhood workout facility! It is SO CLEAN and they have every type…read moreof equipment I could ever want! What really makes this place stand out is that they have two massage chairs in the back AND they have a tanning bed!!! Above all, I just love how clean they keep this place, it really is top notch. The membership is super affordable too, which I like! Great place at a great price! Love this place!

DO NOT get a membership here. Absolutely horrifying experience trying to get this gym to cancel my…read moremembership after I left town due to their "you have to sign a paper in person to cancel"......HOW IS THAT A REQUIREMENT IN 2025. After talking to the manager, the franchise owner and getting no resolve, it is evident that they bank on people to sign up and trap them by making cancellation a challenge. Plano has a lot of amazing gym facilities and this one should be last on the list given their customer service is horrible.

House of Power is not just a gym. It's like walking into your best friend's house. When you come…read morehere you see friendly faces, can sit down and eat before or after your lift, and talk to your coaches about how to become better. Every member has a busy life and comes to train on a serious level. But it doesn't come without laughter and smiles and I always leave the gym in a better mood! This gym is for anyone who wants to start, re-start or continue their fitness journey. It is for the competitive Powerlifter or Strongman, to the mama who wants to stay fit. You will be encouraged or motivated whether you are lifting 30lbs or 300+. The HOP fam is like none other!

From the owner: House of Power is a strength and conditioning facility here to support athletes and fitness…read moreenthusiasts with their busy schedule.

This is best place to workout in all of plano area. Steve Trentham gives each person individualized…read moreattention and bases their workouts on their physical ability and stamina. He pushes you to your maximum capability. I have been coming over a year and have never pushed myself to the strength and conditioning Steve has pushed me to. At 57 almost 58 years old. I can deadlift 320 lbs, squat 255 lbs, and bench press 155 lbs. My results have been unbelievable. I have surpassed my goals. For the price, you will not get more individualized attention or results anywhere. Check it out! I'm definitely not going anywhere else!!

I love this place. Steve is a great trainer and listened to my needs about my old injuries. He has…read morea morning group that is very welcoming and focused. This isn't a foo foo gym. So you won't have showers or towel service. You do have tires, sleds, kettlebells, cardio equipment, ropes, etc. This gym is perfect for individual and group scenarios. You will get results. I am very happy that I gave this place a try.

12 minutes ago New I…read morejust came here because instructors invited me to be their guest in the class. As soon as I went to the class 3 employee went in to the class and talk to me that either I'll be a member or ill pay $16 for a day membership. I'm already like 15-20mins late for the class, they should have talk to me after and do all the talking. Anyway, it is embarassing what they did i don't mind to pay or whatever since I actually paying like $250 in other studio for a month and other membership as well but to bombard me with 3 people like it seems like i did a crime or something i got so embarassed and not welcome at all. Adam (short guy) is not apologetic at all. I guess this will be the last time i'm going to this and stick with much more established gym like La fitness and other high end studio rather than rude employeee that will stressing me out whenever I come

My husband had a membership here that he did not use as he had stage 4 cancer. When he passed…read moreinstead of being helpful and understanding the first thing they said to me was "well the member usually needs to come in and pay for the next 30 days and cancel their membership" and i said well there isnt a way for him to do that as he is DEAD. The fact they werent compassionate and offered this as a first solution was truly jarring. They then offeredd well if you can provide proof of death we can take off the fee. For someone like my husband who never even used the membership but they got hundreds of dollars from over the past year thats just so greedy and very untactful. I would not recommend this company to anyone. Corporate was no hep as its a franchise but i will be posting reviews everywhere.

This is a terrific place for physical therapy. My mom came here after a hip fracture. Dr Johnson…read moreknows just what progression of exercises will accomplish the desired physical goals. He is caring and knowledgeable, willing to push and challenge you. There are clients of all ages and conditions getting help here. Highly recommend!

From the owner: You deserve the expertise of a physical therapist fully dedicated to your recovery. Our commitment…read morelies in uncovering the underlying causes of your condition and crafting a personalized treatment plan to help you regain control of your life and embrace the activities you cherish. Let Fit to Move guide you on this journey towards health, wellness, and improved mobility.

The facility is clean and they have staff going around to make sure it stays that way. The front…read moredesk staff is wonderful. They have a guy there with one leg (I don't know his name), he's one of the reasons why I go here. He's just awesome. He's courteous, professional, and goes out of his way to say hello and goodbye to people and make them feel welcome. This is one of their nicer locations and I enjoy coming here.

MAKE SURE TO STAY AWAY FROM THIS GYM!!! And avoid the rude ass manager-- Eloise, if you don't want…read moreto ruin your day. I've never experienced such horrible customer service until today. My friends and I were interested in joining a gym together, so we went to the 24 Hour Fitness in Richardson yesterday to get our guest passes. We filled everything out online, signed the waivers at the gym, and the employee told us we could visit other locations for three days to try out their amenities. We went to the Plano location today and presented the guest passes we received from Richardson. That's when the manager, Eloise, stopped us and claimed our papers weren't legitimate. I was confused and honestly baffled because we followed all the steps at the Richardson location. She didn't even try to verify the information in her system before assuming we were lying. I asked her to call the Richardson gym to confirm everything--because seriously, who fakes a gym guest pass? She called, but they couldn't verify anything either since the employee who helped us wasn't working today. At that point, I was already frustrated for two reasons: 1. Her attitude was terrible, especially toward three potential new members. 2. She had the nerve to tell me, "There's no reason for you to raise your voice," when I was just trying to explain the situation. I've worked in customer service for over 10 years, and I've never seen a manager escalate a situation like this. Isn't a manager supposed to de-escalate issues? We even asked, if the vouchers were invalid, could she just issue new ones? She said no because the Richardson and Plano systems are different. Again--how is that our problem? Why couldn't she be helpful and try to solve the issue? Maybe offer us a tour of the gym or at least acknowledge that we made an effort? Her attitude came across like, "Wow, they're lying." It's a gym, not some fancy restaurant. Like, what??? I had heard good things about this gym, but after today, I'd strongly advise people to stay away--at least from the Plano location. If this is how they treat guest pass holders who are genuinely interested in signing up, that says a lot. I really hope 24 Hour Fitness addresses the behavior of their manager, Eloise.