i had a misunderstanding with a clerk at the Geneva Metro Mattress store posted a negative review…read more it was resolved and apologies accepted all the way around. The issue was never the product because the original service and product were perfect and i am extremely satisfied with the mattress , quality and price..The problem I was having originally was with trying to register the account and that was not the clerks fault . I was getting frustrated and kept calling the store for help and I think he got frustrated cause there was nothing he could do. Anyway its all been resolved. Apologies made and accepted on both sides and ill repeat i love my mattress.

The store has a huge selection and friendly staff. They are very willing to work with you on…read morepricing and finding something to meet your needs. Be very cautious when attempting to price match other retailers. We were under the impression that we were receiving an adjustable base comparable to one from another store and the base would include a couple of key features necessary to our satisfaction. The base we received was a much lower value product, not at all comparable, lacking key features. Unfortunately this was not caught upon delivery and it was signed off on, leaving us stuck with a price matched but inferior item. Be diligent when receiving your product. We should not have trusted their definition of "comparable" and the miscommunication that resulted in the lack of necessary features we believed we were receiving.

I was lucky enough to catch their Memorial Day sale and purchased an adjustable bed. I would never…read morebe able to afford one at any other store at this price for this high quality. The owner himself was there and helped me. When was the last time anyone has spoken to the real owner of a business and not some district manager person or like that? One thing to know is that no one gets commission, so they aren't going to try to up sell you just to make another dollar. They had all the national brands too like Serta and so on. That's probably why they have have been in business for 25 years. If you are looking for a bed, I encourage you to support a local business with a great product, defiantly go here first.

I was at your location at the NY fair today. I have been shopping for a massage chair and saw you…read morehad a display up. The sales rep I spoke with said he had to do a hard credit check before I could even sit in a chair. There were other people in chairs, who I know did not have a hard credit check done. He was also very rude and said "All of the chairs are $20,000. You cannot afford them." I did have a budget to buy a massage chair this year as I have been saving for one. But, I will be taking my business elsewhere as you have extremely unprofessional employees.

It is great to have a furniture store that has great sales people that know their product! The…read moreAshley products are updated styles, very comfortable. We do visit other competitive stores but always end up in Geneva @ Ashley's! . Seasoned service employees are prompt ant they are very neat and very efficient! We highly recommend you to check this store out you won't be disappointed!

All you could ask for Service,Price,follow up! We go no where else . Thank you all for making our…read morehome decor choices effortless

Mark has been such a help and patient with our ordering process and changes we had to make. Always…read morecourteous and wants the customer to be happy. I would whole heartedly recommend this branch of Metro Mattress and Mark.

Great service and good advice from Metro Mattress. No pressure sale and very good delivery as…read morepromised in a timely manner. Sometimes a furniture type delivery is a hassle , this was not!

I needed to replace a 15 year old mattress as it likely was contributing to my back issues. I…read morestopped in to see Mark and he should me several choices and price points. He provided a specific recommendation and after trying several different ones, I decided to go with his recommendation. He was able to set up the delivery very quickly and I could not be happier with the choice. The delivery team was also outstanding with their efficient, fast and very friendly work. It simply doesn't get any better than this. This is my second purchase with Mark and I will not go anywhere else with my future furniture or mattress needs.

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

The shop has two full floors of home furnishings plus lots of other items for the home. I also…read morefound some jewelry and canvas bags that were nice. I don't remember running into any staff there but I was just browsing around. Nice setup and cool furniture. Prices are moderate.

We love this shop! For one, it is a very special shop because it has lots of unique items from…read morearound the world. Another reason that we like this shop is because the store owner, Gene, is very nice and personable. We bought a beautiful wooden salad bowl here. This store is unlike any other shop we've been to before.

We received excellent service from JP at the Henrietta store. He took the time to explain all of…read morethe different options available, had us try out a variety of mattresses, gave us the time to share our thoughts with each other, and answered all of our questions clearly. The delivery went smoothly. The delivery personnel were very accommodating, they took the time to set things to the right height, and again explained all of the features and showed us how to use them. We are very pleased on all counts!

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

Terry was extremely helpful, patient, and kind. His obvious knowledge about mattresses made…read morechoosing the right one for my particular needs very easy. I highly recommend asking for Terry when/if you want expert help which mattress best fits your needs!

I have had great experiences purchasing mattresses and mattress covers from Metro, most recently…read moreright after the store reopened after the Covid shut-down. Pros of Metro Mattress - The same employees have been there for the 10 years I've been a customer. Terry is always very pleasant and helpful. - Returns are easy. Around Christmas I bought my son a new mattress. It turned out he didn't find it comfortable. It was easy to exchange the mattress and now he's super happy. I also had to return a mattress under warranty. Simple process, no hassle. - Warranty program is very generous. Mattresses are ridiculously expensive. It makes sense to me to purchase them from a retailer that's easy to work with and that stands buy the products they sell.

First off I would say Carrol is a wonderful sales person. Second, they did everything to get my two…read moremattress delivered in a timely manner. Third, I would probably not buy a mattress from them again. I bought two queen mattress, last year. I tried to send one back but.... was told no. I was disappointed and didn't complain for a year but I thought I better say their mattress are okay but... not comfortable. Sure wish they would have stepped up to the plate and allowed my to exchange mattress, I might give a more positive review.

Love love love Sleepmaster, so much so that I've made two (relatively expensive) purchases there…read more My primary motivation for searching for and purchasing WJ Southard mattresses was ecological. They are a local retailer and manufacturer. They source and use quality materials that are natural/organic. I've never experienced any off-gassing, something I'm extremely sensitive to. The longevity of the mattress far exceeds a traditional innerspring. Their mattresses definitely come at a higher price point than if you were to go to Metro Mattress, Dream City, etc., but I have no doubt I will be sleeping on our Sleepmaster mattress for 20 or more years. I can say already that after I first purchased a Linklaen in 2014, I bought a run of the mill pillowtop from Dream City for our guest bedroom. The guest bed has already shit out on us, after hosting a handful of guests and occasionally my sleepy dog. Carol is a wonderful salesperson (and she may be the only one there?), knows her product, is personable and straightforward. She always seems willing to cut a deal for you, especially if you are a return customer. I don't know if this is part of her sales gimmick, but if it is, it is effective as her delivery is quite sincere. I ended up purchasing a Linklaen, which is Sleepmaster's all latex model. It is definitely a very firm mattress, and keep in mind that if you lay on their floor model in the store, it is MUCH softer than what you will actually receive, after being broken in by many backs and butts of people wanting to test it out. When I moved into a bigger house and had a bedroom that could accommodate a king, I went back to Sleepmaster and ended up getting an Archetype pillowtop, which is a bit softer model. It is a traditional innerspring with a latex topper. There is no breaking in period for this model. It feels like it's been your ride or die mattress. It is firm enough for me, soft enough for my husband, and roomy enough for the two of us, a toddler and a dog. The Archetype pillowtop is one of Sleepmaster's most expensive models - including delivery an hour away, it set me back $3402 (I did not purchase the box spring, that was just for the mattress). However! If the mattress lasts 20 years at least, and I'm sleeping on it every night, it breaks out to about .46 cents per night's sleep, and that sounds pretty good to me. FYI, if you are searching for WJ Southard, Sleepmaster is the stockist, and that is where Google Maps will send you if you're searching for Southard.