Honestly, I wouldn't dread buying cars so much if every sales associate was like Marques Johnson. He made the experience easy, and I would happily buy from him again. He wasn't pushy and helped me find the van I wanted. If this review was for him alone, it would be five stars. However, the finance department is not pleasant. We came with pre-approval from our credit union, because the finance arm of car dealerships are to be avoided at all costs. Since it was the weekend, and our credit union in California couldn't overnight a check until Monday, we left a $1000 deposit so that we could take the vehicle with us. I had guarantees that as soon as I brought them the check, they would release our money back to us. I received the check on Tuesday and immediately drove it over. I was assured by the finance manager that he would release our money back to us. He did not. It took several calls and over a week for our money to be returned to us. It wasn't taken care of until my husband contacted them through social media saying he would put them on blast publicly--we then got our deposit back within the hour. read more

My car was giving me problems and I had it towed in and service had it taken care of before it caused any more inconvenience. Also they were honest and had excellent communication. read more

I've been coming to these guys for years. Francesco is the face of service at Lynch Toyota of Auburn. He's always got a smile on his face, and represents the service department the way a unknowledgeable car guy like me would want.. with trust. Thanks Lynch Team. Keep it up! read more

I recently purchased a Highlander from this location. I had a wonderful salesman and everything went very smoothly. However, there was a misunderstanding about my tag and I paid $85 for a tag that I shouldn't have had to pay for. I was promised a reimbursement by the finance manager literally over 4 times on the phone. I can live without the $85, but it is the principle of the matter. Plus, I have already made 2 payments on my new car. If they hadn't received payment, I would be in trouble. I know Toyota can do better than this; I have owned Toyotas for the past 30 years and I know they can afford $85. I am also not sure why it shows my review as being from CA. I live in Wetumpka, AL. read more

This business obviously has no regard for their customer's health since multiple employees were not following CDC guidelines and wearing masks and multiple customers were also not wearing masks. If you can afford to take your business elsewhere during this pandemic, I would advise doing so. read more

I had an appointment at 9:30am and am still sitting here at 12pm with no estimate on when my TIRE ROTATION & OIL CHANGE will be done. The customers that arrived with me at 9:30 left 40 minutes ago, and customers that arrived AFTER me are being called to leave. I do not recommend this place at all. Make the drive to a Toyota that values and respects customer's time. read more

I would put 0 stars if I could! I took my 2005 Lexus RX330 in because my battery would go dead over night. There is an open circuit that was causing the problem because I could pull one of the fuses that runs some of the options and it would not pull down the battery. I was informed by the shop foreman it was a $550+ alternator!! After several mins of arguing that this was not the problem I decided to leave w/o letting them bilk me out of $550. The next day I went to a shop that removes and rebuilds alternators. They told me my alternator did not need replacing it was in perfect condition and appears I was being hit up to buy an unneeded part! I was still charged $60 by LYNCH for NOTHING! Just to be sure I had the alternator checked again with the same results. STAY AWAY FROM LYNCH TOYOTA SERVICE. They have no CLUE! read more

Best Dealership I've Ever Stepped Foot Into ,, Everyone Was So Nice And Helpful . All Around Wonderful Place . I Love My Car ,, I Got It For A Great Price . I Just Can't Put Into Words How Amazingly Nice These Folks Are . I Definitely Won't Be Buying A Toyota From Anyone Else And Neither Should You . read more

It's all about getting you in and out. Which is great, but will charge you for nothing if you dont stand your ground. I will continue taking vehicle to Auburn. read more

This dealership has been a horrible experience, and I would NEVER do business there again. It's been lie after lie after lie and now, even with dealing with a general manager, they are STILL lying to me. My story from the beginning. I was in Auburn to buy a vehicle from another source, and that deal fell through. I was with friends on Game Day who graciously drove me around Auburn to try to find a vehicle to get back to North Alabama. Lynch Toyota had a few vehicles on their used lot that seemed to fit the bill. I called ahead and asked about one, and the salesman said he'd meet me there with the vehicle in a few minutes. After I arrived at the dealership, I waited for over half an hour for the salesman to help me. I asked him if the vehicle was a smoker's car, and he said,"yes, it is, I'm a smoker so I'd know". I then went out on my own without a salesman to find the car to be sure, and it was in the detail shop and was NOT a smoker's vehicle. I then went to another of the Lynch auto groups to see about gaining access to the vehicle and bypassing the salesman at Toyota who lied to me the first time. They referred me to a different salesman back at Toyota, who seemed anxious to get me access to the vehicle. We drove it and it drove out fairly nicely, though it needed a bit of work, but overall a decent ride. However, the second salesman misrepresented the vehicle as a 1-owner with a "clean Carfax". We decided that Lynch Toyota would make the needed repairs, and drive the vehicle up to North Alabama to me later in the week. In the mean time, they would offer me a loaner vehicle to take home that day. I was at this point impressed with the service. However, I kept asking for the Carfax and kept getting told "we'll get it to you". As I was finishing up the buying process with the finance guy, I stopped signing stuff and said, "I need that Carfax before we go any further." The vehicle was a 1-owner, but had had a front end collision with "extensive" damage and airbag deployed. That's not a "clean" Carfax. Lie Number 2. I ended the deal there, but the dealership did try to push it through before agreeing to end the transaction. Now I'm stranded in Auburn with no car at 6:00pm on Game Day and no way to get home. The Internet Sales Manager gave me the loaner to get home with a full tank of gas, and I greatly appreciated that. He was the one straight shooter I dealt with in this entire fiasco. They sent a driver up on Monday to retrieve the car. Now, a couple days later I find that Lynch pulled hard hits on my credit report for a cash deal, even though I explicitly stated NOT to do so. I called the general manager today and he's been arguing with me about it saying that it is their standard practice to verify I am who I say I am, even though I supplied them with my government issued photo ID. However, during the purchase of this vehicle I was very clear that I am protective of my credit and I explicitly did NOT give authorization to run my credit, and the finance paperwork guy explained that my credit would not be pulled. Lie number 3. Their general manager is continuing to argue with me about this entire process, stating that I had seen the Carfax prior to the deal, and that I had agreed to having my credit pulled, even though I was very explicit in NOT having this done. This is NOT how you treat customers. If you like to be lied to repeatedly and have arguments about those lies with a general manager, then Lynch Toyota is the dealership for you. If you prefer to be treated with respect and told the truth, then I would steer far clear of this mess of a dealership and take your business elsewhere. read more

Stay well away from this dealership. You will learn more about your vehicle on Youtube than the sale associates here. zero knowledge, unprofessional, tell you one thing and its not there. asked about the military rebate and wouldn't give it to me though its on their website. that's just a few things. Buyer beware take your business to Columbus. I took my truck to sell to Columbus nice return, taking my wife's car to Columbus and getting our next vehicle there as well. Losing all this business due to incompetence. Word of mouth is a MF and I am shouting to the masses. read more

Service is honest and reliable. It can get pretty busy during the week. Try to come early if you can, bring a book or your phone charger if you plan to wait. read more

The service department at Lynch Toyota was incredible! Francesco was so helpful and always there to answer my questions when I called. They treated me with respect and made sure I was getting the best service for my dollar. I can't thank them enough for their great customer service! read more

The service associates at Lynch were the most rude people I have worked with at a Toyota dealership. I just had a question and wanted to set up an appointment. They said they were busy and to come back in a couple of weeks. I will drive to another town before I go back to Lynch Toyota. read more

On Oct 14, 2017 I took my vehicle to the service department to have the front and rear brakes changed. They supposedly completed the work and charged me over $400. This week it was discovered they changed my front brakes but not the rear brakes. Since this time I have taken my car to them for oil changes and not once did they point out my rear brakes were worn. This was deliberate and unethical. I will never patronize them again and will tell everyone what they did to me. read more

Let me start by saying if you think this deal is bad there "servicing is worst". This is NOT a lynch Toyota, this a "leech" Toyota. I had gone to buy a vehicle but end up buying from Columbus dealer. In my last two trips to servicing, I only had worst treatment. I can't really comment on the quality of their mechanical work but their wait time is terrible. But here's what made me decide to write this review. On April, I went for oil change, after two hours of waiting they brought me list of things to do including engine and dash air filter which I authorized but "front brake pads" I decided to wait because I did not have time. So, today I go for the brake pad change. I told the guy " I want brake pads changed". I want only the service included in the coupon deal ($99 and that was the only deal they had in website) which did not included "resurfacing". After two hours they told me the car is ready and gave me bill of $227.16. so apparently they did the resurfacing...Then started the blame game.. They inferred that "I lied". They bullied me, finger pointed my integrity but I hold my grounds and left after paying $116. but in between I had a tense one hour completely unwarranted. At one point the guy threatened me to put "mechanic lien" in my car. Can you believe it? Help yourself. save your sanity and AVOID them. read more

Ask for Mike Woodham. That's all you need to know. I will update based upon car service experience, but my sales experience was excellent.

I had a great experience purchasing a used Ford vehicle from them. Tyler and Jay were very pleasant to deal with. They were respectful, and very willing to deal with me on my trade-in. Their follow-up is also great. read more

I just want to say that Ken Russaw, Alan Cox and Phil Dugas took great care of my wife and I after our Camry was totaled from flood water. We came in and test drove the new Camry in a pressure free atmosphere. We decided to wait a couple of days to look at other cars, but it was the attitude and no pressure feeling we got from Ken that brought us back to Lynch. My wife picked out the exact Camry she wanted, I decided on the price and the guys worked with me. I have bought three cars in the past five years and this was the easiest and best experience by far. I will continue to do business with Lynch and I will send anyone I know to go visit Ken and the guys! Thank you Lynch for the great service! read more

My wife and son went to Lynch Toyota on Friday to test drive a used Mazda6 they had listed. The car was for my son, they both loved it. My wife told the salesman, Eric Gutliph, that we have secured financing. He asked for what rate, she told him 5.1%. Eric said, "oh, we can get you a better rate than that." Well, they start playing the game where he goes in the back and pretends like he is trying to talk his manager into to cutting her a deal. They run her credit score through 3 or 4 banks, I go on to Credit Karma, and watch her score drop in real time! He finally says we can only get Wells Fargo to do a 7%. Let me ask you, who in the heck would use Wells Fargo to ever finance a car? Well, I'm mad because her credit score is dropping and he doesn't get a better rate. He is trying to sell a loan, not a car. The next day, he starts texting saying we are getting the car ready for you to come get it and they have secured a loan at 5.1% through Max. Which was our original lender. So, we find the same car, 2017 instead of 2016, has 10k more miles in GA for $2,500 less. I tell Eric this, and told him, if he hadn't ran my wife's credit score down and played them stupid car salesman games she would have bought the car. He starts throwing everybody else under the bus. "Well my finance guy did that..." "Well, my used car guy did that..." I was through. He said, how can I make it up? I say, "you can't" we headed to GA. He said, if I knock a $1,000 off could we get your business. I said, lower cost helps all feelings. I then asked how long is this offer good? Eric Gutliph said, "until we sell the car". As I said my wife and son loved the car, I didn't, I haven't seen it. So, since they came off a $1,000, and Credit Union will go longer on newer car, it works. So my wife calls Eric Gutliph, and he says, "uh... I didn't say I would know off a $1,000, I said I would try"...So, I have done told him he lost the sale, so he expects his supervisor(s) believe that he told me that he would try. They think I would come back and say, "Hey E, can you see if you can get that $1,000 knocked off for me buddy?" Really? Well, I call Lynch Toyota in Auburn and ask for Big E's boss. Kevin Wheat comes on the phone and starts off by telling me, "you don't know how much I'm losing on this car." Not my problem. I am wanting you to stand by what you say and do what you say you will do. Then all Kevin Wheat does is tells me to talk to Big E. Big E gets on the phone and basically calls me a liar saying he didn't say he would come off $1,000. Now that ticked me off. I then told them, now all I want is to admit they lied to me, and I will move on. They wouldn't say anything. Everybody was throwing everybody under the bus. I also spoke with Virgil Roberts. Virgil at least gave me the impression he gave a "dang" but no help. The other two gentlemen I spoke with Big E and Big Kev didn't give that impression at all. So, in conclusion, if you are used car shopping, you might want to go a little further up the road and try the other dealers. read more

I don't remember the last time I've ever written a review, but I just had to share my experience here. I'd been car shopping casually for a few months, until last month after I had a fender bender in my old car. I then decided it was definitely time for something new. I hadn't yet gotten the damage fixed AND I still owed money on that car (ugh) - which is why I was super surprised when Lynch Toyota offered me way more on my damaged vehicle than 2 other dealerships had offered me BEFORE I had even wrecked the vehicle. That was a huge plus for me. Then, when my salesperson (Ken) overhead me saying that I wished my mom were there with me to help me decide which Camry I wanted to go with (she lives in Columbus but can't drive), he actually offered for one of the staff members to drive and go pick her up so she could join me for the purchase!!! Everyone was really sweet to her, and it meant so much to her to be there with me to help me pick out my new car. It is service just like that which makes me want to always support a local business like this. The whole experience just felt really special - less like a transaction and more like an occasion - which I never expected but definitely appreciated. I've been in my new Camry for about a month, and everything else (i.e. service after the sale, etc.) has been great. I cannot recommend this dealership enough!! read more

I live about 250 miles from Lynch Toyota but found online they had a car that meet my needs. We negotiated a price via phone and I made the 5 hour drive to the dealership. There was a small issue with the car however Lynch Toyota made everything right, so great job by the dealership. Our salesman, Jarvon, exemplified what a salesman should represent. He was courteous and knowledgeable as a salesman should be, but he stood out in the fact that he was not overly pushy, he struck the perfect balance between helpful and pushy....great person to do business with. Overall great experience, I would recommend this dealership and salesman. read more

Excellent Quick Service!!!!!! The staff is extremely polite and professional. I love how you can pull up without an appointment and they still get you in quick. Thanks for the free hot coffee on a cold morning. :) read more

We bought a 2011 Toyota Sienna in 2013. We lived in MN at the time and bought the vehicle online. We felt comfortable with this as we were told it only had one previous owner, the wife of one of the dealership owners. It was Toyota certified and had a clean title. Almost four years later we start having electrical issues and find out the van has been in a flood. The red water lines can be clearly seen inside the panel. We have had two separate mechanics confirm this. We contacted Toyota directly as it was Toyota certified. We were informed that Toyota certification is only a general guideline and not something each dealership has to follow. We reached out to Lynch Toyota via the Toyota corporation. Lynch Toyota did not respond to us and only told Toyota that as it has been almost four years they will not do anything. We tried a couple of lawyers but were told that according to lemon laws the dealership is no longer liable. If you choose to buy from this company, this is the customer service you can expect. After posting this review on a previous site we were contacted by Lynch Toyota, the best they offered us was to buy our car back and sell us another used vehicle with only $1,000 off the list price. So all we have to do is spend two days driving and bring $18,100 with us and they would be happy to take back our salvage vehicle. Our plan 4 years ago was to spend good money to buy a van we weren't going to have to replace for at least 10 years, not spend $18,000 only four years later. read more

I brought a 2016 Tacoma in to have two non-smart ignition keys made from my original. I was quoted by Francisco in the Service Department $40.00 for each key plus an added "computer fee". Fine. Over an HOUR later, I was told that the dealership did not have two non-smart keys so they made a single smart key and I was presented with a bill for over $300.00. Francisco, for his part in the sham, had LEFT FOR LUNCH and could not explain why he or any other of the service personnel never thought of informing me over the course of an entire HOUR that they could not perform the work I ordered. Instead, they must have gambled that I would accept their incompetence and reward them with over TWICE the amount of money I was quoted by a dishonest, discourteous and absent---in more ways than one---service employee that never completed his own deal. Stay far and away from this scam of a company. I will NEVER go to Lynch again; River Town Toyota in Columbus, GA, is just down the road and I will throw my money and TIME at them from now on. There is a reason this place is called "Lynch". read more

Just had the worst car buying experience of my life at Lynch Automotive in Auburn, AL. My family and I drove 2 hours in the pouring rain to buy a car for my daughter. We were quoted a price over the internet. I had numerous phone conversations with their sales rep. and based on the information she provided through Truecar.com thought we had agreed on a price range. After test driving a car similar to the agreed upon model that she was to order she came out with a quote that was THOUSANDS higher. They refused to even attempt to honor the original quote. These people are total con artists. I feel like we were lured there under false pretenses. I would NEVER reccommend this dealership. read more

I've been going to Lynch Toyota of Auburn for almost 3 years for regular maintenance. I was always satisfied with their service, but not with their customer treatment. Recently, their service is not as good. I took a 2009 Toyota Highlander to them for regular service and three recalls. As always, they were not warm on greeting. And when they finish servicing my car and performing recalls, they charged me for one of the recalls before telling me beforehand (recalls are supposed to be free of charge). I paid for multiple inspections too, but they did not perform it. My Engine air filter was too dirty, but apparently, they did not perform the multiple inspections to realize it. My coolant tank was almost empty, and they did not refill it, but they gave me a report saying that they topped up all fluids. The guy who serviced my car stuck a note on my windshield with wrong odometer reading. I know that is not a big deal, but this shows how careless they are and how careless they perform the services. Very unprofessional business. I expect Lynch Toyota at Auburn to be honest and friendly and have the courtesy to their customers. Also, they need to improve the quality of their service. I used to recommend all Toyota car owners to visit this place because I used to trust dealerships. After the 3-year experience, I would give them only one star and no recommendation to my friends anymore. read more