On October 24, 2025, my son, an Auburn student, told me his 2018 Honda Accord was acting strange…read morewith all the dash warning indicators coming on. He took it to King Honda and was told it needed fuel injectors replaced at a cost of $2200. He was also told he needed a front and rear brake job at another $800. I authorized the injector repairs but told him to wait on the brakes. He was coming home to Louisiana for Thanksgiving, and we would have the brakes checked at our local dealer. Our local dealer said the brakes were nowhere near needing replacement, with 50-60 % life left. I was not feeling great about this dealership, as even though they told us they had to wait for parts on the injector repair, the car was ready a day early, and they kindly took my $2200. I would not trust them again.

Service department is horrible. Daughter took CRV in for A/C compressor replacement, took two full…read moredays, on her way home noticed front lights not working, raised hood, bulbs completely missing along with fender trim washers. Till it back and was fixed. Next day I look under the hood to find the A/C lines missing the compression caps. They gave me attitude when I came in hot due to being back two times. Mgr said he went over and above. I say stay away.

Honestly, I wouldn't dread buying cars so much if every sales associate was like Marques Johnson…read more He made the experience easy, and I would happily buy from him again. He wasn't pushy and helped me find the van I wanted. If this review was for him alone, it would be five stars. However, the finance department is not pleasant. We came with pre-approval from our credit union, because the finance arm of car dealerships are to be avoided at all costs. Since it was the weekend, and our credit union in California couldn't overnight a check until Monday, we left a $1000 deposit so that we could take the vehicle with us. I had guarantees that as soon as I brought them the check, they would release our money back to us. I received the check on Tuesday and immediately drove it over. I was assured by the finance manager that he would release our money back to us. He did not. It took several calls and over a week for our money to be returned to us. It wasn't taken care of until my husband contacted them through social media saying he would put them on blast publicly--we then got our deposit back within the hour.

My car was giving me problems and I had it towed in and service had it taken care of before it…read morecaused any more inconvenience. Also they were honest and had excellent communication.

Shady and disgusting business practices. This dealership is…read morethe worst I have ever done business with. They informed me my car was having issues covered under warranty but it needed to bring the check engine light back on before they could service it. Once the light came back on they refused to service it claiming it needed the entire engine replaced for a separate issue. Every conversation I had with them was filled with lies and they refused to honor their word. I did exactly what their tech and mechanic told me to do and suddenly they claimed this never happened. Never do business here and never buy a Kia if you want a reliable car.

Terrible service center ever, I visited the service 10 times for the ongoing window rolling issue…read more The service center has not done anything with it but lubricating it until I escalated it to Kia USA. Then, the window problem occurred again so I talked to PJ, the service manager and Garrett, the service front man. They said they will reach out to me but they have NEVER given me any call or text yet. Therefore, the dealership has not solved my window issue for almost 2 years! Not even worth 1-star rating! 최악의 고객서비스, PJ 및 Garett을 조심하세요. 간단한 창문 열림/닫힘 문제도 약 2년간 10회에 걸친 방문에도 해결을 못해주고 있습니다. 차라리 경쟁자가 많아 서비스 좋은 Atlanta Kia 딜러를 가세요.

Tay is absolutely phenomenal! We've purchased all but one of our cars from them over the past 15…read moreyears and won't go anywhere else! They are trustworthy and honest which is hard to come by in car buying.

Had oil changed and they did an inspection but didn't fill fluids or even add air to my tires. All…read moreof which are 5 lbs.

My son took his mustang in with a known transmission recall/service bulletin. Without following the…read morebulletin(which says to reflash the computer) they gave him an estimate of $15,000 for a new trans. Got the computer flashed at another place for $140 and it works great. They are crooks and won't even refund the diagnostic fee they charged!!!! Don't go there!!

I got a nice car. But when i bought the NEW car i noticed the rear bumper had a broke clip and was…read moreloose. Still not fixed and its been 2 months. So i am less than impressed on that. And they have called my wife? Not me. And i filled out the paper work and gave Charles my phone number. He has already taken pictures once and now says to drive all the way back out there to take then again. I dont understand what the problem is i bought a new car with a little ding and cant get it fixd in a timely manner.

Let me begin by saying I haven't encountered an employee at this location who has ever appeared…read morerude or confrontational. However, I dropped off my 2019 F-150 over 5 weeks ago (6/4) to have apparent sudden transmission issues diagnosed. I had no idea what kind of timeline to expect as far as a turnaround diagnosis, but I was happily informed upon dropoff that I could expect a call back in a couple days because it was as simple as a road test and computer plug in that would let me know what was going on in detail. Fast forward to the end of the following week, still no answer so I called back myself. I was then told no one had looked at my truck yet but it would certainly be in the shop that afternoon and I'd get a call no problem. As you can imagine I didn't hear a thing from them, so I waited another full week to call back when I was told the SAME excuse. When I asked to speak with the service manager they supposedly noted down my information and said he'd call to go over my concerns. After several more days had passed with no update over the phone, I drove to the physical service desk and asked to speak with my service advisor who then informed me my truck had just come off the lift and needed a brand new transmission. While I had feared this all along, I was prepared and agreed to have Ford perform the service the very next morning after researching local options and Ford offering a, what I consider to be small, discount on the job. I was then told the new transmission would arrive over the weekend and be installed Monday or Tuesday of the following week (7/6-7) As I'm typing this review it is Friday afternoon (7/10) of "the following week" and my truck once again hasn't moved since I agreed to have the work performed. While I can fully understand how busy such a dealership can remain all year long, I'm more angered by the fact that the service advisors do everything they can to "beat around the bush" and give vague answers/dates to any questions a customer asks. Any other mechanic I have ever used will provide a clear timeline or at the very least make sure they call to keep their paying customer informed of any changes it truly has been my experience here that you have to show up in person to find out any information and have work started or otherwise you will fall through the cracks and be put behind a growing line of vehicles. Not to mention you must wait on hold a minimum of 10-20 minutes before ever getting through to service in the first place. If I would have simply been informed that the diagnosis and repair work would have taken this long, I could have made the decision to either be without my vehicle and understood the needed repairs, or taken my business elsewhere and for less of a cost and a quicker resolution. I've been cast to the wayside far too many times falsely expecting updates when nothing was ever really planned that soon and that is no way to treat someone. I love Ford vehicles and have only ever driven a Ford truck for work or personal use, but this experience combined with the continuous failure of modern parts and higher service costs makes me seriously reconsider any future purchases altogether. To anyone who takes the time to read this review please consider all your options and make sure you're ready to be without a vehicle for a substantial amount of time at this location. Also as far as covered warranty work is concerned, the exact same scenario can be expected. When I had to have a new engine installed in the 2024 F-250 after the original catastrophically failed at only 12k miles, I experienced the same runaround and false statements (minus the extremely pricy repair bill I now have in front of me) before driving to the location and demanding answers. I received that vehicle back after over 2 months had passed since drop off with a tow truck. New engines and transmissions aren't a walk in the park, but don't mislead your customers and provide false hope of an early turnaround only after they force you to give an update. Laying out the facts early on would avoid half of my frustrations.