Had oil changed and they did an inspection but didn't fill fluids or even add air to my tires. All of which are 5 lbs.

My son took his mustang in with a known transmission recall/service bulletin. Without following the bulletin(which says to reflash the computer) they gave him an estimate of $15,000 for a new trans. Got the computer flashed at another place for $140 and it works great. They are crooks and won't even refund the diagnostic fee they charged!!!! Don't go there!! read more

This was my first time buying a truck and Brad made it really easy. There was some ups and downs with finding the truck but I walked in a week ago with a deadline and they made it happen. I haven't tried the service center but the sales group was fantastic. read more

Sons Automotive Group Ford - Auto Repair Near Me - Auburn, Alabama

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I understand different people might have different experiences. But for me that one visit was good. I had an open recall and they took care of it. The ladies at the front weren't the best at talking to people but everyone else was great. Even the drivers. Thanks for your help read more

I had to bring the vehicle back three times to get them to fine the problem which was as I suspected bad battery because of a corroded post, but they could not find the problem because they didn't look at the battery, until the third time when I brought it back, complaining about the bad smell because the battery is located under the driver seat. Obviously they don't really care to do their job properly. It took them a whole day to replace the battery. We brought the vehicle in early in the morning 7am and we had to come back the next day to get it back. I only took it to them because the vehicle was still under warranty being only a few weeks old. read more

not very honorable in my opinion first week I bought my car in October 2023 the AC would not work. They fixed it a month later it had to be put back in the shop because they did not do the steering column correctly, and it stripped out and caused me to run off the road with my three kids in the car. It was also losing coolant. We replaced the reservoir and the radiator still leaking coolant. I called them several times letting them know that they sold me a bad car. They didn't want to own up to it and all they said was that we could trade it in which we owed 23K on it because we just bought it and that would put me majorly in a hole. And soon later, head gasket blew and warped head all due to previous owners not doing oil changes properly. I know cars are sold as is, but I feel like they didn't do any of their pre-inspections correctly. read more

I definitely enjoyed my time at the dealership. Everything was a smooth process. Stephan was a wonderful salesman and did everything by the book. read more

This is my second time coming to Sons Ford service center. Every time they go over the top and to take care of all my service needs. Scott has a great crew that is Friendly and helpful. Give them a chance to take care of you read more

This auto group has given me the poorest experience I have ever had with a repair shop in my life!!!!!! yes.... no one wants to work .... so help is limited....I get it BUT.... I waited 3 weeks to get my car in. no loaner. they didn't even look at it for 3 DAYS! when they finally diagnosed it, I had to call them. I was going to have to wait for an axle coming from Michigan. still no loaner. forward 3 weeks later..... NO LOANER! NO PART! Every bit of communication I had to initiate . they are clueless!!! I ended up taking my car and trading it in at another dealership! I will NEVER GO or RECOMMEND Sons Auto Group for anything! worst place in Montgomery AL ! period! read more

Terrible service department. Dropped off a running vehicle and 2 weeks later it won't start

Overall I'm pleased with the level of service from the sales department. All of my initial issues were rectified within a reasonable time and I've grateful for that. Cons: Subpar knowledge base on vehicle features, fluids weren't topped off after purchase (radiator, windshield wiper fluid), missing truck bed cleats, not the greatest service department. Pros: Reasonably priced, accommodating to customer demands, military friendly, and great customer service. I Purchased a used 2016 Ford F-150 King Ranch SuperCrew read more

Sons Automotive Group Ford - Auto Repair Near Me - Auburn, Alabama

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Service staff sitting around on they're phones and chatting while customers wait. Rate estimates are all over the place and don't line up with final costs. Labor takes 5x the time quoted and waiting rooms are bare. Id recommend any other dealership. read more

Even with a scheduled appointment for oil change at 8:45 am they did not have my car ready at 4:30. Totally worthless. I signed up with Yelp just to give them a bad rating. read more

I do not recommend. Took my ford (50k miles) into get regular service, they recommended a battery service, completed that as well. 6 days later, car catches on fire. Service claims nothing's wrong, charges me a diagnostic fee. Claims they found evidence of an animal nest in what is a garage kept vehicle, driven 6 days a week. Conveniently, there are no pictures or other proof of this nest. When I ask about repairing the visible fire damage in the engine bay (which was conveniently not reported to my insurance) they take weeks to respond about estimates, parts availability, etc. It seems that the service department can't be trusted not to cause or neglect items leading to a fire or make it right afterwards. Felt like I had a dependable safe vehicle prior to taking it to Sons for service, now I park outside and carry a fire extinguisher in the car with me. I do not recommend. read more

They made me pay over a two hundred dollars for a diagnostic and tried to tell me it was 12,000$ to close my moonroof. I do not recommend.

I have called for 3 days in a row and have left voice messages to have my truck scheduled for repairs and no one answers. They now send my call straight to hold. I will never buy, sell or trade with this dealership. read more

This place is horrible! Terrible communication, terrible service, almost impossible to get a returned phone call, can't get anyone on the phone who can make a decision or provide you timelines or info on your vehicle. Took them 2 months just to get to my vehicle for services covered under warranty. After expressing my frustration, the service personnel on the phone indicated that parts ordered for my vehicle were getting put on other vehicles needing the same service. Had to file multiple complaints against the service department and was told to do so by another Ford dealership upon hearing all my issues. read more

If I could give it a negative rating, I would as far as it would let me. They are the oddest craziest place I have been to in 30 years of buying cars. They screwed us around and then on the day of the deal they screwed us over? The ride was gone? We let them know the day before the appointment time and we were buying it. On the at they called with some bs story and cowardly Hod it when we got there. Don't waste your time. Obviously they found a sucker that would pay too much for the ride? No idea, just bad business. read more

We are from Montana and here renting thru the winter to May 2021. The employees at Sons Automotive Group Ford treated us with 100% professionalism , courtesy & honor. They are 100 % there to serve you & to meet your needs of your vehicle. Our Lincoln was washed and detailed at no extra cost ! Highly recommend them ! read more

I brought my focus here for a service twice because my car was shuttering. I was without a car for more than 14 days just for them to test drive it and never figure out what was wrong with it. So my car still has the issue and my time was wasted read more

We were excited to see a truck within our vicinity that was priced reasonably. And they offered delivery, which was another bonus considering how busy we are. However, they use a company called Maverick to handle the paperwork and they do this to avoid fraud. I get that. But Google this company and you'll get an idea of what we dealt with. Had to send in proof of identity on a Fri. Come Tue, they inform us that it didn't go through. After 5 times of me submitting my info, and after switching notaries because the one chosen was starting her Labor Day weekend early, we finally signed the papers. I have to say, they delivered the truck on Labor Day before receiving the paperwork, which I was surprised about. However, we get in the truck and the change oil light is on. They drove it (didn't transport it on a flatbed) 150 miles with the oil light on. The week that we had to wait for our truck should've provided ample time for an oil change. In addition, there is a tear in the tint on the back passenger side window that's as big around as a softball- this explains the fuzzy video footage we received of the truck. Also, the truck was nasty. For the price on this truck, I would think it could've been cleaned up a little bit. On top of all of this, Ford Sons received our signed paperwork and our cashiers check on Sept 6. We have not received the paperwork on our truck yet and today is Oct 5th. We're still driving around without a tag or the paperwork from our purchase. I will never have a vehicle delivered again, and will definitely not use this dealership in the future. read more

I don't even know where to begin. Insane prices. Horrible service. They use fear tactics to try and scam you. Literally cheaper to maintain my Porsche 911 at Porsche than my F150 here. Sad day when you can maintain an exotic sports car cheaper than the most generic/dime a dozen truck in America. Bought the f150 thinking maintenance and parts would be affordable. Seems like a scam when they give estimates. They beat you up and tell you that your truck is so broken they can't even tell what all is wrong. Have 2k estimate plus over $500 in random "extras" bucket and they can't tell me why or what all that is bc "they can't tell what's wrong". I was told my truck was leaking so bad they had no idea what was broken and it'd basically blow up if I drove away. Seems like you could do an entire engine swap for the estimate they gave me. Fixing it on my own in my driveway for a few hundred bucks now. BTW not a single drop of oil in my driveway despite their scare tactics and acting like my car had blown up. They think this scam will utilize fear tactics bc you "shouldn't leave the dealership without their list of repairs". Seems like a really horrible approach. If they're correct why would I keep it or ever own a ford again? If it's as busted as they claim this only makes me want to go buy a Toyota or Honda. Seems like a horrible business idea. Exaggerate the situation to create urgency and fear and end up with a customer who regrets owning your product. All they to make a buck vs just doing what's right and increasing your customer base with trust. Horrible service.They left me stranded sans truck bc they essentially insisted I leave the lot and use a shuttle ride home vs simply waiting an hour for an oil change and a simple diagnosis. They did not bother calling when my truck was done. I called multiple times throughout the day and no one answered. Was told they'd call me back and they didn't. Found out it was done but it was too late for them to pick me up that day. I was happy waiting at the dealership for a few hours but they basically forced me to go home using their shuttle driver. So I was without a car all day and all night and most the next day on a simple oil change which seems horribly silly. Had to cancel and change plans etc. for work bc if it all. I've tried them three times since moving here and my other visits were similar. Down to selling the truck and trying something else brand wise, forgetting them and doing it myself or finding someone else I can trust to work on it. Not sure yet but something has to give bc I'm done giving this Ford dealership a shot. read more

Doesn't seem like the used car folks really mind wasting a customers time. After wasting hours of our time (and fuel,) we finally arrived at an amicable deal on the vehicle we wanted. We took delivery (free as per the deal,) and the mats and wipers that were supposed to be included were not. It's been over a month and we finally just received our paperwork on the purchase! Still no mats or wipers. No follow up calls. No follow up emails. I'm guessing they just took us for a ride, and I'll have to replace these things myself at my own cost. Bottom line, if they hadn't agreed to them, we'd have just assumed go someplace else. This was supposed to be covering our wasted time. I'll give them 2 Stars, but ONLY because they did eventually got the deal done and delivered the vehicle in a timely manner. But I'll never deal with these folks again and won't recommend them to anyone else. All I can hope is that they at least treat new car customers better. Update: We finally and unexpectedly received our floor mats. 3 months late is better than never, I suppose. Still haven't heard a peep from them regarding the matter and still haven't gotten my new wiper blades. Upgraded the star rating from 2 to 3 to reflect receipt of mats. Won't mind upgrading to 4 stars if they ever resolve the wiper blade issue. read more

I would like to give my upmost gratitude to the service department. When ever I had an issue or needed service. The staff in the service department was very quick to address the problem. I would definitely ask for Mr. David.....he is the best :) read more

While in the South, behave like you don't care? That must be the slogan at this dealership. All the employees are as kind as possible but will do NOTHING to actually help. I'm a fleet customer trying to make vehicle purchases and they are the least accommodating, most difficult dealership to do business with. I will not be returning. The worst customer service phrase is "I don't know what to tell you". Buyer beware! read more

Long story short I was looking for a Jeep for my Dad I found him one here . Transaction was smooth however they said they would pay me a referral for sending him in to get the Jeep. Which most all car dealerships do well I never got the referral so I called and asked and was told they forgot but would call me to come get a check waited 3 to 4 weeks so I called and asked about it again was told he would put it in and get it to me in the mail well here we are a couple months later never got anything the moral of this is you ask people to send you customers but you don't follow through with what you tell people you are going to do for them for sending them well if you do that to enough people you lose business. Word of mouth is the best advertising you can get and it's free I am doing this review because I need the money I just wanted them to follow through with what they told me they would do at the end of the day you losing business does not affect me it affects you and as a business you should care about that. I will not send anybody else nor shop with you again and that goes for my family aswell. read more

I have never dealt with a more incompetent and underhanded dealership in my life. And we've bought a lot of cars. They obtained the incorrect payoff on my car. Apparently they can't follow clear directions when calling a finance company. So they claimed to be the owner, not a dealer. I specifically told the salesman that I had to have payoff or no deal. He told me he got payoff. We drove from Atlanta to Auburn to purchase the car. Once home and after having the car for a few weeks, I found out that the dealership didn't even send the correct paperwork to the tag office. This is when I found out that they hadn't paid off my trade. I called and they said they had gotten the incorrect payoff. That I needed to come up with an additional $4500. Excuse me? I have to pay for your incompetence?? That's not happening. So apparently they sold my trade in. Without paying it off. Without a title. Nothing but scammers. Stay far far away. I hate that I have to even give them one star. read more

My son bought a truck from here he was told a lot of untruths about the used truck. He has had to spend a lot of money on the truck and even though he has spent a lot the truck still has a lot of issues. It is sad that a dealership would mislead a young man about a vehicle so horribly. I would not recommend this dealership because they were aware of the condition of this truck however they were very dishonest bout it. I know everyone has to make a living but I would think the money would be with return customers NO ONE in my family will ever go to this dealership read more

The service department is amazing! My radiator had a crack in it and I knew after they inspected it that it was going to cost a pretty penny to have fixed! The woman at the service department (I sadly can't recall her name, but she was fantastic) told me that the total for my repairs would be upwards of about $3,000. I agreed to the repairs and after coming in to pay for said repairs, I was told that she had reduced the price to only $2,000! My father and the service department can attest to my excitement and overall satisfaction of this repair center! I highly recommend anyone with a Ford or Lincoln to go here for the best customer satisfaction. read more

Great experience! Mark found my car and took care of the entire process from 6 hours away. Then he had the car delivered to my doorstep. I love my new car! read more

Absolutely horrible service department. Kept my car 45 days for a bad fuel gauge. Replaced the pumps, twice, then the instrument gauge and took 45 days. Tore up the underneath of the front bumper. Sold me a car with a plug in right front tire so when tire was leaking it was ME that had to buy a new tire. read more

I was on a road trip with my boyfriend when my car wouldn't crank at a rest stop about 5 minutes away from Auburn. Since I'm from NC, I was freaking out. I finallllllly got it to crank, searched for a Ford dealer, discovered AutoNation, and pulled in five minutes later. Mark helped me immediately. There was no wait. He was as friendly as they come and was actually stationed at Fort Bragg in NC when he was younger. He discovered that the problem was with my transmission- fortunately, I had a recall on the faulty part, and so the service was free!! He said they'd even stay a little later than closing time to try to get us back on the road that afternoon. We only waited about an hour, and my car was fixed and ready to go. Mark and AutoNation were our road trip angels. Couldn't have been a better or more smooth experience. read more

I have a friend who was ripped off by purchasing a used car here. Didn't last one year!!! Took advantage of a divorced mom of three. Sad business practice! read more

I experienced very friendly service when I went in for an oil change. The front desk was short-staffed and my total time spent there was about two hours. However, the lounge was comfortable and it had free wi-fi so I can't complain. read more

Guys up front are extremely polite. But, the lack of workers cannot be ignored. It took over 2 hours for me to have a nail removed and patch installed. This was them getting it done "as quickly as I can." Again, it's not poor people is lack of workers. Get them more help or I won't be back. read more

Good quality work, but their new requirement that every service visit must include a computerized diagnosis adds considerably to the service fee and is obviously unnecessary in many cases. For example, a leaking cooling system hose can be recognized without computer diagnostic assistance. As with all dealership repair departments, this one is required to make a considerable contribution to the overall profit margin. read more

Service department is horrible! I started having transmission problems when my Explorer had around 17,000 miles. Over the span of a year, I took my car in for service 4 times. The first 2 times they could find NOTHING wrong with my transmission, even though every time I drove it, the issue was there. On the third visit, they miraculously found "something" and supposedly fixed it. Two days later, same problems. Tried to schedule an appointment for 2 months (from Oct.-Dec.) every time I checked they were super busy and advised that I should wait. Finally got an appt. for Jan. Get to the department to drop car off and they don't even have my appointment down. As I am waiting for a ride to pick me up, assistant service manager comes out and tells me ALL their technicians have resigned and they will not be able to service my car. UGH!!! I decide to call and make an appt. at Opelika Ford. They get me in that minute, call me back an hour after I drop my car off and tell me I need a new transmission. No kidding?! They ordered my transmission and my car should be ready in a few days. Now, why couldn't AutoNation in Auburn figure this out? So frustrating. I will say, Ryan at the service desk in Auburn has always been kind, but that's the only plus from this service department and the only reason I gave them 2 stars. I will NEVER buy another vehicle from this Ford Dealership read more