Let us tell you about our experience with Lily Cantu our agent from Big Realty McAllen Texas…read more Lily Cantu was instrumental in getting us what we were looking for in a town home. If you looking for a realtor, I strongly suggest you contact Lily Cantu. She really enjoys helping her customers. Lily loves her profession and it shows. Thanks Lily Tony and Gracie Saucedo

I'm not going to speak about anyone in particular, in case it's just a one-off and that BIG Realty…read moreneeds to define policies so that each realtor is representing their company consistently. I've never had such horrible service with any realty company or realtor that I've worked with when renting short-term before. We needed help finding a place for a short-term lease (6 months) for rent. We gave BIG Realty (McAllen) 3 months of advance notice (11/19 to 1/15), and the realtor still was unable to find a property (perhaps due to the holidays?). A solution to an issue was only pointed out to us by the realtor only a few days prior to the deadline. During these 3 months, we were only subscribed to a mailing list w/ no updates/calls or anything on what was going on with our choices. Each person works differently, so I assumed that the realtor was doing their best and wasn't the kind of person to update on progress. Anyways, by the time we had reached our deadline, we still didn't have a property. Fortunately due to laws in ATX, it turns out we had to give 60 days notice instead of 30 which resulted in pushing our move-in date 30 days later which gave the realtor more time. However, during this period the realtor still wasn't able to find a property until less than a week prior. As this was around the time when our lease was up, we didn't even get a choice at choosing a property and were forced into whatever property the realtor had found. The property wasn't even on our list. Nonetheless, we finally had gotten a lease agreement w/ address. We were given a leasing agreement written up by the realtor and it turned out the address wasn't even a valid address. This is an issue w/ the listing agent, but we personally had to do some X-referencing w/ maps and other listing sites to figure out the correct mailing address. Once we found one, we verified it w/ the realtor which they had confirmed. We then re-scheduled all our utilities for the new address, and began our move. We had movers (2men and a truck, good service btw) relocate our belongings, and began our drive. During the drive on Thu, we received a call from the realtor that the confirmed address was still the completely wrong address. As we arrived on Thursday night, we couldn't get into the property because the realtor still didn't have a key. We began to wait at the property, but because we were exhausted from the packing, the drive, and it being freaking cold, we ended up going to a hotel. The next morning (on Friday), we didn't get the key until 5-10 minutes before the movers actually arrived at the designated property. This was mid-friday which did not leave us enough time to get water and other high-priority utilities set up. This forced us to stay in a hotel until Monday, but whatever. Now that we're at the property that we were "issued", it turns out that to get the correct mailing address, we had to go to the USPS ourselves to figure it out. The previous tenants have had an outstanding balance on the power meter, and so we're forced to pay a large deposit (Thanks Magic Valley Co-op). The upper window is cracked with a hole as if it's been shot with an air-rifle, garage door opener missing, missing microwave tray and oh, it also doesn't work at all. The most fantastic part is that the mailbox takes a key which the realtor didn't have either. We'd only been here 2 days and had found a half-dozen roaches in a bag of chips that were "chip-clipped", and I'm pretty sure I heard some mice squeaking at 3a as I was sleeping on the couch due to not having put the bed frame back together yet. There's no internet here except for satellite which is not what was on the listing we were given when we arrived. It feels as-if the realtor, definitely never checked this one out ahead of time, and had historically never called us whenever there was some problem or issue that we could readily fix such as with regards to showing proof of employment. Instead, the realtor would wait for us to call/check-up on them before telling us of an issue. I'd only learn about issues that he was having whenever I called about the status which during the 30 day extension I had to call every monday and wednesday. Some issues are listing-agent related, but misssing deadlines, not giving out the listing or letting renters choose what property to rent at, not even informing renters of the necessary utilities, having the wrong address, not even having keys, and finally not having contact information for the landlord prior to the final deadline are a big deal. Don't expect BIG Realty to do anything related to looking out for you if you're renting and are remote.

Made the process super easy for both property management and helping me sell my property. Highly…read morerecomend.

Excellent management services. The ladies have done an excellent job managing my property for the…read morelast few years. Always on top of it, never leaving my calls unanswered or unreturned.

When we decided to sell our home on South Padre Island, Ryan McDaniel seemed like the perfect…read morechoice in realtors as he is very familiar with the island and our building in particular. I've worked with a few realtors over the years, but Ryan tops the list in terms of diligence, responsiveness, and putting in the hard work needed to sell a home at a good and fair price. He facilitated the entire process so smoothly, interacting with the buyer's realtor and entire team working on this sale with a high level of professionalism and competence. We really couldn't have asked for a better realtor to help us sell our place. If you are looking for a realtor who is an expert in the process and the region, and who is going to be able to pay attention to the details and help resolve any challenges that come up, look no further. Thank you, Ryan!

Last fall while I was in WI, I bought 2 properties on South Padre Island, sight unseen, from Ryan…read moreMcDaniel, he made me feel that at ease and worked that hard, even though I had never worked with him before or even met him. I have been in real estate 41 years and he is the best I have worked with, bar none. Honest, diligent, knowledgeable, hard-working, and thorough. I trusted him 100%, which is something hard to find these days. He handled 100% of the transaction, even closing for me. I could not recommend him any more highly.

Maria was absolutely incredible. She was extremely responsive, knowledgeable, and informative. I…read moreknew that I could trust her expertise throughout the selling process. She excellently communicated back and forth between us and the buyers. She made sure that I understood the process, as a first time seller, and helped secure a great final offer. I would absolutely work with Maria again and recommend her to anyone looking for a realtor! Thank you for everything, Maria!

We retained Ms. Martinez of Cameron Real Estate as our realtor in selling our house in McAllen,…read moreTexas. She was our agent when we rented house in McAllen, and she was our realtor in buying our house. She is very professional in her work, has goos knowledge of local housing market as well as different paperwork aspects. She has great negotiation skills and was helpful in getting good price both during buying and selling our house. She also has good contact to different persons like handyman, landscaping person, house cleaning person etc. to help us prepare house while selling process as well as overall maintenance when we lived in our house. She kept in good contact when we were living in the house for help she may provide. In short, Ms. Martinez is a great real estate professional. We were very impressed with her help throughout our home buying and selling process. She will be our first choice to look our new house if we move back to McAllen/ Rio Grande Valley area.

I was very pleased with their work and I highly recommend this company. They did exactly what they…read moresaid the were going to do. You need someone to rely on for these type of jobs this is the company to go with. Excellent service!

Professional, timely, affordable. Mr. Jim Hernandez is the real deal. He answers and returns every…read morephone call and text. I appreciate his help and the timely matter that my roof was replaced. He also answered every question I had including what roofing materials were the best to use. NO mess was left behind. Do not hesitate to contact them for your new roof! The roof was done in less then a week. Fantastic!

We had an amazing experience buying and selling with Nancy. She exemplified the meaning of hard…read morework. She worked diligently to show our house as we placed it on the market and we sold it so much faster than expected. Once we were ready to start buying, Nancy was at it again. Lining up the showings and making sure we found all the listings that met our criteria. She made the process so easy peasy and I can't thank her enough. She will work so hard for you - She's amazing!

Highly recommend this company. Vetted several companies before choosing this one. The owner Arnie…read moreVega was the most prompt to respond to inquiries and made the process relatively painless. His crew was professional and respectful working a full day and getting our roof stripped (wood shingles) and reroofed (composite) in a week. Cleaned up daily after themselves. Friendly professional respectful never pushy. Actually listened to our needs and concerns. Will definitely use again if needed.

Without any uncertainty, I would definitely recommend this company for a roof replacement. These…read moreguys were so professional. I dealt with Arnie Vega and he was just so knowledgeable and educated me on roofing. His guys were prompt, respectful, and clean. No doubt, if I need a roofer again, i would be calling them again.

We hired Phenix to expand our covered patio and turn it into a screen porch. Brian, the owner,…read morecame by the next day to review to job and when we gave him our budget, he made it happen. The project began within the week and was completed a week later. His crew showed up promptly every morning, was respectful and left the site neat and tidy every evening. All of our questions and concerns were addressed immediately and we could not be more thrilled with the result! Price wise, they are not the cheapest, nor are they over the top. Quality work, and pride are reflected in Brian's attention to details; even installing a pet door for us. We highly recommend Phenix and Brian!

My wife and I moved to Texas from California. Yippee..... Texas is awesome compared to California…read more I will miss the California weather but I don't miss the California drama, the freeway traffic jams, the shootings or all the dang regulations. No more smog checks for any of my vehicles anymore. We were blessed to purchase a new home in Tres Lagos (Great Community). I have learned rather quickly that Texas and California really do business differently. In California when you call to have something done on your home the business your working with will come to your residence and get started with the job you have asked quotes for if you agree on their terms. The business will normally arrive on time because they really want your business. If the business will not arrive on time they will call you and tell you they will be delayed or they can't come. I've learned here. "In the Valley," that "some" businesses you call, come to your home or they don't. I've had several appointments be cancelled at the last minute by the vendor or the vendor in question just did not show up at all. No call. No nothing. This is my experience. Your experience may be totally different but so far I have seen a laid back approach when it comes to the Valley and "some businesses" coming on time as promised. When we moved into the area a neighbor recommended I get rain gutters installed on my home as soon as possible. Normally I wouldn't think anything about rain or rain gutters. I'm from California. It never rains in southern California. I experience my first rain storm here in the Valley. Holy Crap. I thought Noah's Ark was coming down the street. It was actually pretty cool. I loved it but the rain storms I have seen so far are no joke. I'm not familiar with the area so I always go to Yelp for assistance in these matters. That is were I found Phenix Remo and Roofing RGV. The owner, Brian, gave me a reasonable rate and time on when the job could be completed. Brian actually brought a company to mu home called Done-Rite Seamless Gutters. Brian and Ricardo arrived at my home on time. I'll say it again. "They arrived on time as promised." The work conducted by Ricardo (Saenz) and his work crew was professional, and exquisite. The job was completed on time and on the same day. This Ricardo guy reminded me of Lou Ferrigno. I had to send my wife in the house a few times because she was coming out to look at Ricardo a little too much:). Back to business. All kidding aside. Awesome job by all. I was given a fair price and was given a quality product. I then asked Brian if he could put an epoxy covering on my garage floor. This guy Brian does everything. Again, Brian showed up on time and found someone to help him do the job. I also have to say, I called Brian at the last minute (on a Friday) for my garage floor project because the epoxy company I called originally flaked on the day they were suppose to arrive (I wont mention that company). The epoxy coating Brian applied to my garage floor looked like a glass mirror (Brian showed up on Saturday the next day). If you want quality service and someone who will show up on time and do a great job, call Brian. If Brian can't do the job, Brian will find someone who can. If Brian is running late or can't arrive on time as promised, Brian will definitely call you and keep you informed. As a customer that is all we ever want from any business. Keep us informed, do the job as quoted, and do a great job. What makes Brian so special is his work ethic and the service he provides. Brian puts your project first. If Brian can't do the job he will find someone who can. That is customer service at it's best. Thanks Brian for all your help on my home projects. You were outstanding.