I'd like to personally thank Ted Metayer for exceeding my expectations of customer service and…read moredesign for a flower arrangement I requested to create/envisioned. Ted was very responsive and also provided honest feedback and progress along the way of my order/creation. The piece I had requested meant a lot to me for a dear friend that passed recently and I could not attend due to covid related limits on gatherings/funerals. Ted received my note and promised me he put the effort in to his work/arrangement to meet how much this piece meant to be a representation of me and for my dear close friend. Thank you so much as your design was greatly appreciated in your colorful work of Art and what I had wanted for my best/soul friend.

I highly recommend this florist. Needed a sunflower arrangement - they didn't have sunflowers on…read moremy initial call and said they would be in the following week. He graciously gave me the name of 2 other local florists if I needed arrangement sooner. Luckily I waited. The arrangement was stunningly beautiful and made the recipient so happy. Sunflowers in the dead of winter doesn't get better than that. Great value for the arrangement, artistry and delivery. You won't go wrong with this gem of a florist.

Flowers are consistently beautiful, but the woman who I spoke with when the flowers I ordered for…read moreMother's Day hadn't delivered (in spite of the email saying they were delivered!) was unforgivably rude to me. When I called and left a hasty voice mail after not being able to speak with a live person about my issue, I was called back by an older woman and chastised for speaking too quickly in the voicemail. The woman made a point to lecture me on it instead of asking how she could help me when she returned my call. She spoke to me like I was a child and not an adult customer. She showed very little concern over my actual issue of where and why my flower delivery was unaccounted for. I've never experienced this before, anywhere, and I've worked in the customer service field for 20 years. The quality of their floral work is high, but I will not be giving them any future business, as other florists in the area behave much more professionally and I don't need the added drama of a business who doesn't understand how to keep customers from feeling like a burden.

I ordered flowers, chocolates and get well balloons for my niece and they did such a nice job!…read moreExtremely quick turn around and ordering online was very easy. When you call with any questions they answer right away and have an answer for you. Not to mention the flowers were beautiful and fresh and I heard rave reviews about the chocolates!

Very pleased with the elegant white floral bouquet they did…read morefor a funeral/ wake event of a close family friend. It was ordered online and the process was easy And smooth. They delivered promptly with grace and simplicity.

Beautiful arrangement easily selected from Durocher's on line selection…read more Delivered exactly as promised....on time and in perfect condition.

Mark Henry Florist has created beautiful flower arrangements for my wedding, children's…read moregraduations, funerals and everything in between. The flowers are always fresh and creatively arranged and aren't always your typical blooms unless you want them. Mark is so helpful and adds his artistic touch to everything while still being within the traditional feel that I prefer. I consider his pricing to be competitive and I am always left feeling that I received more than I paid for.

Extremely accommodating. Made selection over the phone, not having seen what I was sending. I was…read morevery happy and so was the recipient. I would contact Mark Henry for every floral need. Shera Cohen

This is what $171 bought me at The Guilded Lily. Horrible, Horrible!!! A few poorly arranged CHEAP…read morelilies and roses with some CHEAP greenery. I explicitly said that this was for an 80th bday and asked for something nice. I also asked if they could send a pic of the finished product and the said "No", I would have to ask someone at the party to send a pic. DECENT, REPUTABLE florists will send a pic if requested. Do not waste your money at The Guilded Lily Florist!!!!

Stopped by the Gilded Lily for a little pick-me-up, as I recently moved to the area and was feeling…read morea little blue. I wanted to get some cut flowers to take home and arrange myself (I worked in my father's floral shop prior to moving to MA). I had shopped around at multiple grocery stores without finding cut flowers that matched the quality and price I was looking for. Everything was either of poor quality or way too expensive for the type of stems I was looking at. What I purchased: I bought (3) stems of pink lilies, (3) snapdragon stems and (5) alstromeria stems. The florist threw in some eucalyptus greens and other filler (I assume for free), wrapped it in decorative paper and plastic, then finished it off with a bow. Price: $34, including tax. This is slightly higher than what I was looking to pay for loose cut flowers, but the quality has proven worth it. I've had the flowers for about a week, and have had multiple lily blooms open. Staff: the florist/shop owner was very polite, great conversationalist. I did have to wait a few minutes until she got back because the woman who was working there did not know how to charge for and wrap the floral items. My only recommendation is to have someone present (during business hours) who can do simple loose cut bouquets (not even arrangements). Everyone was super polite and made me feel at home. As a note, getting into the parking lot can be a bit of a hassle as the cross-traffic never seems to stop. Overall, a great place for a bouquet of flowers, either for a special occasion or just a pick-me-up for the day.

What a wonderful garden center. Awesome quality plants and super helpful staff! They have a very…read moreextensive selection of species and varieties to choose from.

PSA DONT BUY FROM Sixteen Acres Garden Center…read more I bought over $800.00 in plants and soil and pots but 4 of the plants i bought were Easter Lillys and come to find out we are allergic to them. I called today and spoke with Judy to see about returning them, she told me to plant them out doors, so I told her they are not good for dogs and she told me if ingested they will have mild gastrointestinal problems but not death. I will never go back there ever!

My college freshman loved the Chocolate Indulgence Platter delivered from this Wilbraham, MA store…read more It was for her 19th bday, first one away from home First time ever ordering from edible and it was fantastic in so many ways. They drove 20 miles one way, as it was the closest! The platter was beautiful, fruits were sweet, plenty to share with her friends, called 10 minutes before on-time delivery. Oh, and they chocolate-dipped the 6 strawberries that do not come this way, at no charge. Phenomenal. Free delivery. I will share this on the FB page with other UMass parents. Most highly recommend this store!! Thank you to the manager and staff :) I'm gonna be a repeat customer

Bought a platter for Valentines Day that was lovely presented on website with all sorts of custom…read moremade deserts/fruit in heart shapes and presented in a nice tray. I ordered about a week before too. What I got was nothing like it was advertised to me. Just 2 generic plastic trays with generic fruits and desert. Spoke to owner Pam who gave me a partial refund and couldn't even apologize for it. Won't be doing business with Edible Arrangements ever again.

I'll tell you why this fixture of a store is an absolute gem in Western Mass. This should be tagged…read morewith being a cell phone case + screen repair shop. They have a LOT of technology items and phone cases for everything you can think of. Moreover, I get my "screensavers" or glass-tempered screen protectors from here. I pay for the woman to apply them, because I fail to put them on myself without getting bubbles or without them being un-even. She is a PRO and has been doing this for many YEARS. As for the items, you pay for what you get for as there are many are novelty items and dollar store quality, but you can find a lot of use for their technology and phone related items for a fraction of the price at another store- whether for makeshift jobs or very temporary use. It's a unique store of its kind for Western Massachusetts.