Hailey was the best employee i have ever met. She was able to help me with my return with a smile…read moreand without stress and i am so grateful. I will find out when she is working the next time i have a return their. ty

We used this store and UPS to transport two packages both going to the DC area. One package was…read morefor open delivery and the other we paid a premium for delivery last Saturday in time for Mother's Day. The package for open delivery was delivered on Saturday, and the special Saturday delivery is now going to be delivered this Tuesday or Wednesday. We paid triple the cost for the Saturday delivery. The owner of said store is now basically saying that it is UPS problem and not his. And he may be somewhat correct but he has been totally rude and unwilling to help resolve the situation. He basically hung up the phone. By the way - Zero stars is not an option

Needed a notary service and Nil went above and beyond. Very timely and efficient. Will recommend to…read moreothers

would i recommend = hell no !!!! 0-2 in 3mos. at this…read moreso-called ups store!!! do not leave your packages or ship anything of value with this awful establishment- they have taken my items to be returned and given me a tracking no. only to be told shortly after they never scanned jt and not responsible - i have online business and use usps 1000's of times annually and these fools lose 2 packages in 2 tries !!! beware!!!! they are not ups !!!! and when you drop your items they may pass you a "receipt" but in turn trash or even worse confiscate or "steal" your goods!!! they should be investigated for these practices and shut down like the trash they are!!! and btw very very very overpriced and wouldn't ship my products with them if they were only option than pony express!!!! rather use horses than the ups store!!

Service, attitude and price.., all flawless and way above and beyond. Handled a long distance…read moreshipping project for me impeccably, lightning fast and cheaper than expected. Adrian and Stephen were amazing. A+++++

Only one employee Saturday afternoon. Self service kiosk was out of order. A simple drop off took…read moreme 45 mins. Stay away. UPS really sucks these days

Where do I begin, shipped 2 high end speakers worth about $400 used. I paid UPS store $167 for the…read moreprofesional packing that they offered,shipping and insurance. Told them the insurance is for $400 worth of speakers. Speakers where poorly packed, they arrived damage, well it doesn't matter right I'm insured I'm Smart I put insurance well so I thought. I made the claim at the store and they just gave me the run around for 4 months yes 4 months. Excuses about manager,accounting problems, the owner is not here. There's 2 ladies at the store one of them is very nice and helpful the other I won't get into is just so sad they will hire someone with this kind of attitude to do customer service. After 4 months and no check I called ups directly and my check magically showed up, to my surprise is was for half of what I insured the speakers for. Here's what I think happened I ship all the time, i do understand things happen, ups pays within 3 to 5 weeks. I have a very bad feeling that this store never insured my speakers and they kept the money, the reason why I came to this conclusion is because I was told my claim was not approved. How can a claim not be approved if they packed them they shipped them? Do yourself a favor and go somewhere else or hopefully the owner reads this and retrains their staff. I'm not a person to wish a business bad, but so many bad reviews, customer be aware.

We just drove here to drop-off a package that was being shipped to Comcast. UPS Stores are paid by…read moreComcast to box and ship equipment. For customers, this is supposed to be a quick and easy drop-off. Instead, I was told "the system is down. Print the label, bring it back, and we'll ship it." Then I asked if this was an issue with all UPS Stores. She said it is! I called another UPS Store, they're letting us do the simple drop-off... moral of the story: The person running this UPS Store didn't know how to do their job.

Super service there. The Manager " Keshav" is always smiling, helpful, and knowledgeable about all…read moreshipping products. He definitely deserves a raise. He is an asset to The UPS Store Brand. I would travel any distance to have him help me. Billy C.

Tricked me into paying 20 dollars for shipping a card. Dishonest service. Avoid at all cost!read more

I had to write this review. I had a great experience at the store today! A young man named Colin…read morewaited on me and I made a mistake with one of my packages and had to come back for a second time he went above and beyond and had a great pleasant attitude I would highly recommend this facility.!! It's rare nowadays to find good customer service so I really appreciate it. Lisa S

tried to charge me $3.50 for Amazon return item. TOTALLY AGAINST AMAZON POLICY!…read more This store attempts to rip off customers and charge and have for years. Bad news and avoid at all costs

Personally I love this store, they're always so nice and welcoming when you come in. I lovethe fact…read morethat it's pretty much a one stop shop. You can handle your UPS needs, but also get some good food and play your numbers or just grab something from the convenience store. The older gentleman who's in the deli is so sweet and always smiles and says good morning to me, but then again I am here almost daily lol There is a lot of parking but there are also a few businesses in the plaza, so you might have to wait for a spot for a minute or two. Now the food, other than deli sandwiches their fried chicken is literally my go to as soon as I come here. I try to wait until around lunch times to get everything I need done, to ensure that chicken Js ready haha But honestly I love this store and the fact that they're constantly upgrading their services and systems. Like the kiosk to scan your own returns to expedite the process for everyone. Prices are like any other UPS store IMO, just better service.

I am happy to give UPS Store a well-deserved 5-star review! This isn't an ordinary store - it is a…read morefinely tuned package handling machine with an incredibly streamlined process. - Even though it's a busy store, things move swiftly. You're not going to spend an eternity waiting in line here! - The employees are not only helpful but extremely friendly. They go above and beyond to ensure that you have a smooth, easy experience. They've nailed the perfect balance between operational efficiency and professional, friendly service.

I generally prefer to use UPS, but avoid this franchise/location. The space is small and crowded…read morewith limited options, and I don't find the owner/manager, particularly thoughtful. The USPS is only a couple blocks farther and is a spacious and well run office. Around the corner is a similar large well run FedEx office.

YEARS of great service -- This UPS store has been printing our quarterly Compassionate Friends…read morenewsletter for bereaved parents for years. Always patiently, beautifully. Allowing us to see a print-proof and make adjustments before the full run. John especially has been always willing to go the extra mile. Cannot imagine printing anywhere else.

Always quick and efficient, they are willing to clarify anything you need because shipping can…read moresometimes get confusing when it comes to cost and insurance and all that. It can get very busy during the holidays, but that's to be expected. Even so, they have done a great job with keeping the lines distanced and running smoothly so everyone stays safe.

This UPS store is fast, friendly and efficient! From packing and shipping packages to Amazon…read morereturns, I've always had a pleasant experience. Even if there's a line, it moves quick and the staff is always very friendly!

My experience at this store was absolutely terrible. I spoke with the owner of this store, his name…read moreis Arvind, and he was incredibly rude to me and telling me I should stop threatening him. I had gone to the store to do a return for a purchase I made through a third party vendor. I was returning the part and gave them the address to use. The agent at the UPS store entered the address and told me to click the OK or continue button a few times on the screen. I followed her instructions and clicked those buttons. We later found out that the agent had entered the wrong address, because a week later I got a call from the UPS store telling me that the shipment had been returned to them in Natick as undeliverable. It was at that time that we found out that the agent at The UPS Store had inputted the wrong address and had missed putting in a six for the number of the street. When I spoke with the staff at The UPS Store, the manager and then the owner, both told me that I would have to pay to have it shipped again even though it was the agent who had typed in the address incorrectly. They explained to me that because there was a step on the screen that required that I verified the address that it became my fault and not the agents. Of course, this was not the case because the agent had told me to just click OK and continue. The owner then proceeded to explain that he had looked at the CCTV footage (this is weird by the way that they have CCTV to try and prove customers wrong, it goes to show how many complaints they must get!) and in the CCTV it showed that I actually verified the address and thus again it was my fault and I would have to pay to have the item shipped again. So even though I had just done what the agent said (click continue and ok), they were still blaming me. So I guess we're getting to the point with our society where when you go to a restaurant and you place your order with the waiter, that the waiter will have the customer read the order from his pad to make sure that he has not made a mistake. And if you get the wrong food now it's your fault and you have to pay for a new dish. Or maybe when you go to the doctor and they write a prescription they will have you as the patient read the prescription to make sure it's the right one and then if you get the wrong one because you read it incorrectly and it ends up causing you harm the doctor isn't at fault because it was the patient who is required to verify what the doctor has done. It's funny I don't see other businesses doing this sort of thing but only at this particular UPS store. By the way it would have cost The UPS Store $16.00 to ship my item again but they decided saving $16.00 was more important than a happy customer. I'm done using The UPS Store and will start using FedEx instead. I am looking forward to the response from the owner where they take absolutely no responsibility for anything and just blame the customer, like they've done on every other poor review here.

Great service . Always busy . Make sure you have your packages ready to ship . It cuts down the…read morewaiting time .