Called M&D locks because I was having a problem with a 100 year old lock on my townhouse in Brooklyn. The lock would no longer lock. After calling a few other places being told the doors would have to be replaced (100 year old iron doors) because the lock is not repairable or replaceable (no lock exists that would fit in the original iron door). Thank goodness for Joey. He was on time and very honest and professional. He was able to disassemble and repair the lock - onsite in less than 1 hour. read more

Great service as usual. I was first introduced to M&D 4 years ago when I had installed high quality security locks on my residence. A recent architectural issue in my building required a bit of maintenance on the locks. Service was quick and easy. M&D is my go to locksmith! read more

Terrible and dishonest. They came and replaced our front door lock last week and not even a week later the their new lock broke. People were actually trapped inside the house because the lock would not release from inside! They came and opened the lock but then blamed us and said we broke the lock and wouldn't fix it unless we paid them at least ANOTHER $140. Total scam! read more

This is my first Yelp review, but I have edited this twice. I was offered a complete refund to DELETE my review. I did not accept it because I want to help my fellow Yelpers, but said that I would pay the $100 originally quoted and would EDIT my review. I did edit my review to 3 stars and noted that I appreciated the attempt to make the price fair, but as of today, I have not received the refund. Taking this into account and the fact that Joseph suggested below that my 3 star review did not accurately reflect my experience, I am changing my review back to 1 star. Also in response to Joseph's comment, I did some research on the "Euro Profile" lock he claims is so difficult to open or repair: "The Euro profile is convenient to install and replace" - http://www.lockwiki.com/index.php/Euro_Profile. While this doesn't mention ease of OPENING the lock when the key is stuck, the fact that he was able to open it so quickly undercuts the claim that he provided any unusually complex service. Original review: I wasn't able to get my key to open my sublet apartment today, and so I called M&D based on its excellent Yelp reviews. I was told it would be $25 to come out and a minimum of $75 for repairs. That sounds reasonable. The guy came and told me that with the kind of lock the apartment had, it would be expensive to replace. He said "$250 if we have to break the lock." Then, he squirted wd-40 and was able to open the door. He fiddled with the lock for about 3 minutes, squirted wd-40 on the inside, and got a screwdriver out (though I did not observe him using it). Then, he asked how I would pay. I told him debit card, and he starts writing. $25 for service call, then $95 for "lockouts service." I asked, "Why so much?" and he immediately becomes incredibly rude. "I told you it would be $250. Jeez you try to do something nice for someone and then they get mad." I said, "I will pay it, I just want to know what I am paying for." He said that it would have been $250 and I got lucky. I said, "but all you did was spray wd-40" and he said, "I repaired it." FINE. Then, he adds another $65 for "lock repair." When I question that, he starts talking about how it is the kind of lock the door had, and he takes a picture and sends it to someone at the office. He calls and tells her what kind of lock it is, and she doesn't have any clue. When he tells her the price, she says, "oh that's an excellent price." And he says, "well this lady thinks it was too much." And I can see this is getting nowhere, so I say, "enough, please just go. I paid you." I consider myself a pretty nice person normally. I always roll my eyes at the customer who haggles over a bill. I honestly just was expressing surprise at the charge, and I got immediate attitude. All in all, $201 (25+95+65+tax) for someone to spray some wd-40 in the keyhole and to get treated rudely. He spent more time lecturing me about the price than "repairing" my lock. read more

Great locksmith, cheap rates. Had to get a second key and fob for my car, the dealership wanted over twice as much. These guys saved me so much money and are so nice to work with! read more

Fast and cost effective. The staff is very friendly and helpful. I'll definitely recommend here.

I reached out to M&D after having some bad experiences with a couple of different locksmiths trying to replace a rare mortise lock set in an old building here in Brooklyn. Not only was I able to text pictures of our broken lock to them, they continued to text me with updates about finding the right parts and what the possible issues were all the way through the process. This was a tough piece to find and they said it may take up to 3 weeks, but after only a few days they were able to find the right parts and install them. Not only that, the locksmith was able to bring 15 copies of the keys to give to everyone in the building. M&D are fast, courteous, communicative and transparent. I'll never go anywhere else! read more

Their office has contacted me and has asked me to change my review, which I will not because I believe my experience is a valid one, but I will update it. A lady called about an hour after I posted this review to get my side of the story. They told me the pricing was all a misunderstanding and I should have been more proactive about making sure I understood how much the price was. They also assured me my credit card info is safe. They offered partial refund in hopes I would change my review. I told them I don't want a refund but thanked them for caring enough to call. Half an hour later the owner Joseph called and wanted to rectify the situation by giving me a full refund in hopes I would change my review. Again, I turned down the refund and he was upset and went on for about 20 minutes how hard he has worked to build up his business and how much he cares about his customers and he said he'd do anything to make me happy. I told him I wasn't happy with how they weren't transparent or clear about their prices and that their method of collecting payment was shady. He got defensive and told me it was a misunderstanding and that I don't know how lucky I was that they gave me such a great price and that they are trustworthy people. He said no other locksmith company would even care enough to try and make things right. He went on to say how every other locksmith out there would have ripped me off and that there are stories of how locksmiths have broken into people's homes. He even said he'd fire the locksmith that worked on my apt. At this point I'm actually concerned for my own safety and security of my home because they have all my information and it never crossed my mind that a locksmith would ever break into my home. He made it a point to say I don't know anything about his industry so if I take his word for it, I should be afraid. In the end I told him I didn't want the refund and thanked him for calling. About 4 hours later, he texts me asking me to please change my review. I didn't respond. My takeaway from this is that the guy really cares for his business and his customer's satisfaction. And it's nice he went as far as to follow up on my complaint here and offer a full refund. I made the choice to not take it. He was pretty aggressive in trying to persuade me to change my review, which made me uncomfortable though I don't think he meant any harm. I understand small businesses need great reviews, which this place has plenty. But Yelp is first and foremost a place for consumers to know about experiences like this and it's important people's experiences are validated here without being influenced by business owners. So my advice to anyone using ANY locksmith, is to make sure you guys agree on the price when the locksmith shows up regardless of what was agreed on the phone, make sure you know how they take their payments, and best of luck. read more

Our upstairs neighbor hired M&D to rekey their unit, and while they were here we decided to rekey the front door and our unit as well. Joey came out and quickly assessed the locks throughout the unit and told us what we needed. We had the following installed: * Two single-barrel and one double-barrel high security locks on our back doors, matched keys * One new deadbolt, newly installed in a steel door, and one new apartment door lock on our front door, high security, restricted (can't be duplicated without key card), matched keys For all this Joey quoted a package price of just under $2000 including installation. This seems like a fair bit, but all five locks are high security with matched keys, and the important doors are basically un-pickable and cannot be copied. I consider it a good deal for what we got. Joey also threw in four spare keys for free with no questions asked (normally $10 each). Turnaround time was very good -- everything was special ordered and was ready to install within a week and a half. The office staff and Joey were both very responsive. Joey worked quickly and efficiently to finish the job, finishing in about half an hour. Joey also replaced the building front door with a high security restricted lock. The builders of the building had bungled the job and broken the existing lock so Joey found a replacement part within a day and came back the next day to finish the job. If you need a top quality install and prompt service I definitely recommend M&D. read more

Daniel is a rockstar! This place is class all the way;especially when you're feeling as vulnerable as locking yourself out!

Our keys were sticking in one of the locks. We asked Joey to come back and fix it and he was here a day later. Everything is working perfectly now. Really appreciated the speedy follow up. read more

Great service! Came in under 20 minutes from the call. Daniel was very helpful, courteous, and quick. Definitely a go to spot. Thanks again Daniel! read more

Great service, nice people who help you with your locks issue. I walked.in with an odd key that other stores had to order the key, they not only found the right key, it was done in a matter of seconds. Highly recommended. read more

Called on a Sunday afternoon to schedule a deadbolt installation, and Joey was there within a few hours -prompt and professional. We felt good knowing we were doing business with a local, reputable, and licensed locksmith. With security issues in the building, it's hard to put a price on peace of mind. read more

I needed a locksmith to change a lock on my apartment door. I had no idea who to call so I googled the words 'locksmith brooklyn' and M&D Locksmiths came up first. They had four and half stars so I decided to take the chance. The customer service was excellent and very thorough over the phone. I was told a locksmith would be at my house in just over an hour. He called me fifteen minutes before he arrived (very courteous) and then like clockwork he was on time. I would like to especially thank JOEY the locksmith who came. He was sweet, professional, and FAST!!! I tipped him because I was so happy with his services. Definitely ask for Joey when you call there. I'm not using any other company ever again and I hope Joey is always available! Thank you M&D! In a world full of maybes you guys are a definite YES!!!!! read more

Joe did an awesome job, showing up twice, explaining the prices of different locks, and recommending the best ones for optimum security. Then, when he saw that the lock he had in his truck was the wrong color (brass) he came back the next day with a stainless one. Their price was great, too. read more

Made a copy of my Honda Civic key for $35. Fast and amazing service, very respectful an trustworthy. Definitely recommend to my friends and family. read more

Great service. We got a key copied for our 2003 Honda CR-V. The key has a transponder chip so it needs to be programmed, but they did it in under 10 minutes along with multiple house keys. The price for copying the car key was competitive at $85, and was consistent with what we were quoted on Yelp. read more

It is weird to say you love a locksmith. But when you have to trust a stranger because you need a locksmith and they turn out to be as kind, helpful and fair as these guys are, it makes you feel love. I ended up turning down the people AAA wanted to send to use M&D and I'm thrilled I did!! (AAA mailed me a check to help cover the cost. -but even if they hadn't I love these guys!!!) read more

Did an excellent job replacing our locks a couple years ago. Just had more keys made and they were very responsive and professional. Highly recommend. read more

Owen was prompt and great service!! They are clear on prices when they arrive. He went out of his way to help me. Thank you Owen!!

Daniel arrived within 30min of me being locked out and picked the lock in less than 2min! Best experience one could have when locked out of their own apartment! read more

Joey is the man! Called M&D on Xmas eve when I got locked out of my apartment and my roommates had all left for the holidays. Joey was there in 30 minutes and completely replaced my whole lock in no time at all. Done and done. Great service, speedy and professional. Would call them again--but hopefully I won't have to! read more

On a Sunday afternoon, Joey came in 30 minutes after I called. He very quickly installed a new lock, and also fixed a broken one. He was honest, fast, friendly and came prepared with all the stuff I asked M&D for. I highly recommend M&D, especially Joey, to anyone. read more

Honest people and good price completely stopped me from getting ripped off by a local guy where I live in Long Island . I hope to use your service in future it's is good to know there still honest people out there !! read more

When I needed a new front door lock M & D Lock and Keys was able to special order and install a custom high security lock to fit in an unusually shaped lock slot, and re-key my existing basement lock to match the new lock (less keys!). I'm very thankful for their ability to take on jobs that are more complex than your run-of-the-mill lock installation and will use them again. read more

Very expensive. I could have flown my locksmith here from another state and still had the work done for less.

Got my 2011 Toyota Tacoma chip key copied here for a fraction of what dealership wanted. Took about 10 minutes and got two keys programmed to my truck that work perfectly. Thanks for the quick and great service! read more

Great Service! Joey changed all the locks in our house after we moved in. He was very efficient and quick. reasonable and the locks are QUALITY. On top, he is really nice guy and works very hard. until it's done and all are happy. thanks! read more

Called on a Saturday night and Joey was here the next day right on scheduled time, not only that, he gave me "heads up" call about 15 minutes before he arrived. He explained the different locks I could have and the prices. He replaced cylinder in bottom lock, and drilled through my metal front door to install a top bolt security lock. Joey did all this in no time at all, cleaned up, was courteous,and professional. He also did a temporary fix on my door so it would close properly until maintenance came...I just thought it was hard to close, but it is falling off the top hinge. I highly recommend M&D, and ask for Joey. He's the best. read more

Through no fault but my own, I managed to lock myself out of my apartment one morning. I went to work, knowing that it would at least be the afternoon before it mattered if I could get into my apartment anyway. I called M&D, told them when I thought I'd be there - they held me a half hour time frame, and I called 20 minutes before i expected to be there and they sent Daniel over to help. He got there as quick as he could, and was courteous, helpful, pleasant to work with. Would definitely give him a call if it ever happened again (which I am determined for it not to). read more

Very pleased with service. Joey came within 15 minutes. He explained everything to me to my understanding and did not leave until the job was satisfory. I usually give one star less than expected because we all want improved services for our money. However, locksmiths usually give you a 6 month warranty whereas M&D locksmiths gives you a year. read more

Called yesterday because my locks were bad...Daniel came out and was very patient and explain what was going on. He made suggestions which I will relate to my landlord. It took a while to fix the messy lock but Daniel was great. Will highly recommend this company to everyone...Daniel thank you very much will definately use you in the future. read more

I had a stressful day and debated going out drinking after work but made the responsible decision and came home. I'm glad I did because I was locked out of my house. I did a Yelp search and ended up on the phone with M & D. They sent Owen out and he was here within 25 minutes. Unfortunately it was more than picking a lock and involved drilling so the price was on the higher end - but locksmiths in NYC are generally expensive. Owen was professional and I was in my apartment within 5 minutes and he made the lock like new in 5 more. I hope not to be locked out of my apartment again because my bank account can't handle it - but if I am Owen at M & D will be the first person I ring up! Owen is 5 stars - review is for 4 because of cost. read more

Awesome job. They cut and programmed the keys for my PT Cruiser very quickly and at a good price. Thanks again!

Great guys! Based on the reviews, it was easy to choose M&D. I got a quote from them through Yelp which was pretty much in line with other quotes I received. I scheduled them to come in on MLK Day. I was told someone would show up between 3pm and 4pm and I got a call at 3:45pm saying that they were on their way. Came right up and did the work replacing my standard NYC top lock. It was pricey, but really there is no price too high for safety. The reason I had to call them in the first place was because I tried to save money by installing a cheap lock from the local hardware store that broke within a matter of months. Best part about the whole experience was Joey giving me a recipe for hummus after we started talking a bit! Highly recommend! read more

I called and received an immediate response. Amazing locksmith service and quick business!! They were very friendly and helpful. I would definitely recommend. Best place in the area! read more

Needed my lock changed quickly, they showed up in 15 minutes, we pounded fists and go straight to lock repair. Great guys. Will contact again with any lock issues. read more

Joey and Daniel came on a Sunday night to replace my locks on the front door of my apartment. Even though a Sunday night is not an ideal day to work, they were EXTREMELY nice and helpful, answered all of our questions along with giving us suggestions, and were very quick! I highly, highly recommend this company and this duo! You will feel very safe after their help! read more

I went in to have the batteries in my car remote replaced and an additional key made. Their prices were reasonable. The quality of their keys were equal to the original car keys from the manufacturer. Daniel was very knowlage able about the products in the store. I will also be back to pick up a keypad for my front door! Great service guys, read more