This is the place to go when you need a lock fixed, replaced, whatever -- and you want professional, courteous, and expert service! Everyone is very friendly, and the locksmith who came (Daniel) was efficient, very professional, and explained everything really well. I will definitely use ONLY this locksmith service again! read more

About 2 months ago (late in writing my review) I was unable to lock my apartment door from the outside. So I was left unable to leave my apartment. I called and they sent someone over within 2 hours. Someone came by and looked at the locks I had and changed both locks. It took less than an hour and he had everything he needed right there in his truck so there was no needing to come back. He was quick and even let me test all the door from the inside and out a few times to make sure I was happy. I was very happy! read more

Prompt, professional and honest. I'll never call another locksmith as long as I live in New York. Thank you Adir!!!

Joey was professional, polite, prompt, extremely knowledgeable and thorough. He did a fantastic job.

Joey came out and re-keyed my locks. Great service, fast and great prices. Joey definitely knew what he was talking about and helped recommend what would be the best fixes for my situation. I would highly recommend M&D. read more

Joey was on time, knowledgable and suggested one of two locks for our metal grate. Our job was fairly complex but he took the time required to change the old lock with the new and we believe him when he says it will last for the next thirty years. Many thanks for being the best and sending the best! read more

This was the most egregious instance of gouging I have ever experienced from a locksmith in New York. Joey worked for five minutes, changed two screws and charged me more than $200. When I questioned the charge (quite different than an earlier phone call to his office led me to believe it would be) he seemed almost amused. I will never use this locksmith again and urge yelp readers to avoid them. read more

Joey was amazing! He showed up in half the quoted time and had us in the apt within minutes. No damage at all to the lock. He's the best!

Joey from M&D made this really easy. The appt was a breeze to schedule. Joey was on time and called me when he was on his way and was super nice. He had everything he needed to change my locks right then and it was all done in 30 mins or so. I'll never call anyone else! read more

Install on my front door of a Yale real living keyless bolt lock. Great costumer service. Very trustworthy and great advise. Very happy with my lock and install. Thank you daniel and co. read more

Saved me in a pinch. Was staying in a friend's place and got locked out. Called and Daniel was there in 22 minutes at 10 pm at night. Very professional and courteous. read more

Customer service was more responsive than other businesses I got quotes from. The locksmith arrived within the hour and did great work.

Joey replaced an old lock quickly and efficiently. He also did the front and back security lock. Expensive, but worth it.

Joey is a total pro - fast, responsive and excellent at his job. We use him for both our building locks and our apartment locks, and we never call anyone else. read more

I needed to replace a broken lock in a newly purchased apartment in Brooklyn. I contacted M&D Locks and Joey came over the following morning as scheduled. He was very professional and explained all my options thoroughly. He was actually able to save me money by changing the lock canister while salvaging the lock itself. I would highly recommend this group for all your locksmith needs and I will surely use them in the future! read more

My wife and I had a "convenience lock" only on our front door, which for one's "convenience", automatically unlocks when you open the door from inside. The day our one year old figured out that he could open the door and wander the hallway of our building, I called M&D locks. The woman who took my call was extremely polite, committed to sending someone that same day, and gave me a time frame. Joey showed up during the time frame, gave several dead bolt recommendations, and did not try to oversell me. He told me the exact price before he started the installation. 20 minutes later, we had a perfectly installed quality lock. I also give Joey top marks for being so friendly and customer service oriented. I'll always use M&D for this kind of stuff going forward. read more

Joey came fast to my rescue. He was courteous and did an excellent job fixing my locks. He cleaned up the workspace.

Great service and fixed my very old brownstone lock on my apartment door with no problems. Ask for Joey when you call, he's super nice and knows his stuff. read more

Great service. Made a HUGE effort to get here despite NYC marathon traffic. Thanks Joey and assistant read more

I just moved into my apartment and wanted to change the locks. The woman on the phone was pleasant and arranged an appointment quickly. Joey showed up in the one hour window and explained the options to me, then quickly installed the lock. Would definitely use them again. read more

Needed someone to come out and fix the lock on my apartment door as it was no longer working. I called M&D and Joey was at my apartment an hour later. My lock proved to be a little tricky to fix as my door is bent and doesn't align to the wall perfectly, but Joey was able to get it all lined up and the lock works perfectly now. Great customer service and really appreciated that he kept adjusting the lock until I was satisfied with the way it was working. read more

Utilized this company to replace the 2 cylinders on my apartment door w mul-T-locks. Definitely would recommend. The woman answering the phone is kind, professional and informative. She gives you all the costs and the details without hesitation. Joey the locksmith came to my apartment quickly and answered all of my questions and installed the locks efficiently. In the past I found many locksmiths to be rude, unprofessional and shady. I did not at all get that feeling from this company. read more

Owen came and was friendly, attentive, and did a nice job despite some unforeseen issues beyond his control. My only criticisms are that I really had no idea how much the job would cost before he was there (I realize it's tough, but some idea would have been helpful so I was not thrown for a loop), and there were a couple of other phone calls he had to take while we were talking. Otherwise, I found him polite, helpful, and professional. I also appreciate the fact that I have a 1-year warranty, which seems pretty unique and uncommon. read more

Honestly, it was so expensive to get my deadbolt installed, so that's the only reason I'm knocking them down one star. Other than that, perfect service, perfect lock. I'm very happy! read more

Simply the best. These guys helped me when I was locked out of my new apartment -- prompt service, clear explanations of what they were doing and fair dealing. Plus, the only place that can copy the keys for our high-security lock. Recommended. read more

Quick, easy and very professional. Will be returning for all my keys needs!!!! Thank you!

Unbelievably easy and quick. In and out in less than 20 mins. Changed my broken hotel lock to high security. I was broken into and they gave me some peace of mind. Thanks guys! read more

Kept their appointment. Customer service is knowledgeable, friendly, professional & will respond to your feedback via phone and email. Came in to do the work as agreed. Definitely recommend read more

I had a good experience with M & D locks. Joey was terrific and helped me above and beyond what I expected, such as tightening my door hinges and clearly explaining the lock system I would need. The lady on the phone was extremely polite as well. The locks work great and I would definitely recommend them to anyone in the area. read more

This is the 2nd review I am leaving for M&D Locksmith, the 1st one is not showing up on here. My previous review was also 1 star, deservingly! I resonate most with Kelly C. & G.C. (also left 1 stars) due to generally shady & unpleasant service. As stated in other reviews there's always a disconnect between the price quote over the phone, and price quote from the actual locksmith Joseph (Joey) who does the job. I paid $375 for a brand new lock & service, and then it wasn't working a few days later. When I called and spoke with reception, she agreed they would come out. I knew the locksmith, Joey to be difficult (from his previous visit) so I asked for a confirmation there would be no charge for this visit, to which she said "of course". And then when he arrived he complained about having to come out again, and tried to blame me for the lock and contentiously insisted i'd have to pay more. In general it was an unsavory experience for me. I can see that Joey is very aggressive to the point of bullying, also here to reviewers of 3 stars or less. I can see why people would be afraid to leave bad reviews. I understand yelp reviews are important to their business, but it's only fair that potential customers see a fair representation of what they're in for. read more

Joey came to help with a finicky gate for a second time and he was great both times. M and D seemed a little expensive but we didn't price shop so I can't confirm that. read more

After reading the reviews for this locksmith I was completely sold. I called and customer service was extremely courteous and helpful; it's a major reason this business is receiving three stars. The locksmith was running late but I did receive a call from customer service as well as the locksmith himself to inform me. However, he went to the wrong address and was much later than initially anticipated. He showed up nearly an hour and 15 minutes outside the timeframe (after 9:00 pm and I'm a single female which didn't make me feel warm and fuzzy). He did an acceptable job however I later noticed that he left screws and other items on the floor for me to dispose. I need another lock changed but will not be using this company. read more

We were locked out on a Sunday, called this company, and someone was at our house within 5 minutes of calling. He was extremely efficient and got the job done in under 20 minutes. Great work, highly recommend their services. read more

We used M&D to change all the locks in our new home. Joey was very knowledgeable and made us feel confident in the products he helped us choose. They stand by their work, which is what makes them pretty outstanding. We asked them to change a lock because there was a miscommunication about what kind we wanted and they did it quickly without any hesitation. Several months later a doorknob started popping out and they came within a couple of days to replace the defective product with a brand new one. read more

M&D provided prompt and professional service. I would definitely recommend them to anyone in the NYC area in need of a professional locksmith. Joey was very courteous and arrived promptly to my apartment and handled the required work quickly and professionally. I would definitely call them again for any locksmith needs. read more

They were great! Came day of and changed the lock literally within minutes. I feel so much safer and love supporting quality local businesses. read more

Super fast and efficient service. Joey was very nice and arrived in the hour I called. It took him 15 minutes to fix my lock. Highly recommended read more

Awesome service! I got locked out of my place unexpectedly and Joey came so quickly! I was back inside in no time. Would definitely recommend these guys, hands down! read more

Nice, fast, and excellent customer service. Daniel was efficient and accommodating. He came within the hour and called first to let me know he was running late. It was a somewhat complicated job by locksmith standards I believe and he spent a good deal of time patiently and courteously letting me know what my options were and what he thought was a good idea. I'd call on them again. read more

Daniel was amazing. I'm in my house with a new lock and I'm so happy!