Caleb and the team at Walser Polar are awesome to work with. They were helpful in answering all my…read morequestions regarding buying a new Mazda and taking them for a test drive. The only reason I didn't go with them for my car purchase was that I found a more competitive offer at another dealership. Lovely lobby and waiting area as well for those getting their car serviced. I have in the past gotten my car serviced here but it was very expensive but the service was stellar!

Scam artists and thieves When I was buying my car and…read moresigning the papers, our car salesman was telling us how in 3 days we can give our car back full money back or within 30 days we can trade in. I verified that this car falls into that category. Sales rep said yes. My dad also verified and got the same answer. So I didn't think much of it. As now as I am having terrible time with my car and called them and they are ignoring me I resort to going back into my paperwork. I there I find that my car is now an as is deal. Which sucks because I don't remember signing that portion and how the sales rep would continue to flip the iPad away and only show it to me when I had to sign and of course everything is digital so I can look at it and deny it. Play the safe card and STAY AWAY FROM HERE

If you need a trailer, I highly recommend M & G Trailer outside of Buffalo, MN. Great trailer and…read moregreat service from Colton and Dallas. If your looking for a trailer get them shot!

Ordered a part for our dock. We paid upfront and were told it would be available in a week, it's…read morebeen a month and still we do not have the part. We have called multiple times and get the runaround every time. Always say they will call us tomorrow and never do. Not worth the time or money, terrible customer service.

Our salesman La was incredible to work with. We had our eyes set on the new Sequoia TRD Pro. He…read moreshowed us a sequoia they had on the lot to get a feeling on the vehicle. Once we fell in love with the vehicle he walked us through the process of purchasing the vehicle. La was patient and very knowledgeable on the vehicle. Purchasing our first Toyota, La made the experience very enjoyable and a customer for life!

It is amazing how careless, irresponsible, and incompetent this place is. I arrived for my 8 am…read moreappointment today, 6/20/206, to purchase an additional key fob. I was worried that it would take more than the 1 1/2 hours that I was quoted for. When I checked in with the service person, I specifically said that I have an appointment at 10 am and needed to leave as soon as the key fob is ready. Lo and behold, come 11:15 and I'm still waiting in the lobby. I checked with another service staff and they don't know where my car is. Waited another 15 mins before the service manager found my car. At this point, I missed my appointment, was so pissed that the ghettoness in me came out, and I didn't even want to look at these people. They didn't value my time. I didn't expect to be there beyond the hour and a half. I could have made other arrangements. No amount of excuses or apologies are accepted.

went to buy a 2026 Explorer ST line and kyle heiser who was the sales person i dealt with was…read moregreat. he never pushed any of the stupid add ons like extended warranty or anything of the such

Would like to give it 5 stars, too much to say and my mom said if you can't say anything nice then…read moredon't say it! Took over 2 hours to do paperwork so no time spent on going over the car. Asked about 25 model year and was told none until fall and that was not true. Salesman was new to the business, which I can be understanding of, no one stepped forward to assist, waited in the cold for 20 minutes to bring me my car. New dealer ship with growing pains

Absolute worst experience with a repair shop. They lie,…read morethey overcharge, they fix the same issue multiple times, they cheat and steal. They replaced a battery that was 5days old and hadn't been driven more than 10 miles. Falsifying the battery reading. They replaced the front arm control twice in the same car less than a year apart- why you ask? Because they rip little old ladies off. That adventure was upwards of $5k. Had a check engine light go on and Norms couldn't figure it out- "some electrical code" they said and "we don't really do electrical stuff" so they cleared the code, charged $120 and sent me on my way. You'll be shocked to hear, the check engine light returned. Took it to the dealer, they figured it out of course. Any shop that says they don't do electrical stuff in this day and age is a red flag- most cars are essentially computers now. Save yourself the money and headache of getting absolutely ripped off by the criminals of Norms. Never again! ZERO STARS

We had an unexpected trailer tire problem and needed help quickly. We called here first, and even…read morethough it was already ~2:45 PM, Nolan said come on in. In less than an hour they had upgraded our old (non-repairable) tires to new and better tires. Friendly, helpful service, from start to finish, and the price was good.

We are so happy with our purchase and experience at Open Road RV in Monticello!…read more This is our first RV purchase and we weren't quite sure what to expect, but everyone at Open Road RV was super in helping us with the process from start to finish. Corrine answered my first phone call inquiring about the RV we were interested in. She gave us a great tour of it when we came in. Corrine and Kelli were great at answering questions too and we felt really comfortable because they are experienced RV owners as well and passionate about the great world of RV camping. Sarah was excellent at helping us with the financial work and making sure we got everything we asked for. She was always available to answer any questions and is very personable. Adam in service was great to work with and made sure any issues were fixed well to brand new standards. When the day came to pick up our RV, Steve was amazing at showing us how everything worked and explained things that were very easy to understand for a novice like me, as well as talking shop to a more experienced guy like my husband. He made it fun as well as informational from the start through making sure everything was hooked up perfectly before we left with our unit. It was such a great experience and everyone seemed to share in our excitement! We definitely recommend Open Road RV in Monticello for their professionalism, kindness, knowledge and the way they all seemed to genuinely care about our journey into the RV world!

We just left the Dealership with our 2019 Forest River Vibe. All our interactions were amazing. A…read morelittle negotiating in the beginning but everything went well. Hunter, Travis and Adam were great to deal with. When picking the trailer up this morning, Steve walked us through everything. He was detailed, friendly, patient, and amazing! He said we would do great and get the hang of everything fast. Now looking forward to getting back into camping again!!

RECALL REVIEW: I've…read morebeen putting off doing anything about my Toyota's recalled parts for... long enough that Toyota sent me a letter saying that I literally could die. Oopsies! So I searched for participating dealerships and ended up at Luther Brookdale (mostly because I knew MT Noodles is nearby). I made the appointment and even modified it online with ease. When I pulled into the Service area, I was promptly greeted and handed over the keys to my deathtrap. Richie met me inside and quickly registered me and my car, and even discovered that I was overdue for another recall that they could add to my complimentary order. I was also lucky enough to score a free check engine light diagnostic promo, which I needed (and usually costs $100 there)! I was in and out of there easily, Richie kept me updated on the progress, and they offered a rental car but I opted for the free shuttle pickup the next morning. Donnie, the shuttle driver was so friendly and sweet and knew some great shortcuts too! I highly recommend this location for your recall needs, at least. Oh and the waiting room has free wifi, beverages, and even baked goods.

All around unreliable and poor quality work…read more - got battery installed that last 9 months and fails. Likely a used battery installed. - each time I come in they fail to notify me when car is done and leave me waiting more time than needed. I have to hunt someone down to get my car back. - came in for scheduled appointment service, I wait 3 hours, ask about status of update, they haven't touched car. Another 1.5 hours until finished. All for an oil change and to swap a battery. Why bother making appointments???? - vehicle came in for crash, car in shop for 2 weeks, they return the car with unbalanced tires. Gets fixed. Car still has issues, they refuse to have a different tech look at it. Would not recommend to a friend or family member.

Walked in for my first oil change at RA&M. Keng was super chill. I didn't like that my appointment…read morehadn't been scheduled after a 12 minute phone call with their receptionist. Nonetheless Keng got me in right away. Great customer service. Will I be back? If all goes well with my engine the next three months, for sure.

Not very professional. They always have massive delays. The customer service is rude and ask like…read morethey don't have time for you..