GHO keeps current model Specialized bikes for rent and the bikes my group rented were in superb…read morecondition. The shop had the bikes ready and waiting for us when we arrived and they were near perfect. During our rental, we had a couple of minor issues (our fault) and GHO took care of them instantly and with zero complaints! It was a great experience and I'll rent from them again.

Definitely excellent customer service each and every time I've been in. Trey was super helpful and…read moreknowledgeable. He went above and beyond to ensure I found the perfect bike for my needs, wants, and budget. This is what customer service should look like. Thank you Trey and Gearhead staff for making me feel welcome.

Love coming to this store for all my outdoor gear. This store has the best selection of North face…read moregear. I've bought many of jackets here for myself and for gifts. The store has everything your looking for. Great selection of hiking boots clothes and anything else you can think of. You can't miss it it's has a huge pond out front. Great service!!!!

After my husband and I were snubbed by a different outdoor retailer, we came here with some…read morequestions about shoes and socks. We were greeted at the door by a very helpful employee, who sorted out my husband's questions right away. Far better selection of products, much more attentive service, etc... my only real complaint is that the floor feels a tad claustrophobic (but that's it!)

Awesome awesome awesome Ozark extreme Outdoors is the place to be it's not where you've been it's…read morewhere you're going enjoy your bicycle and any other outdoor activities Bicycle recycle of Springfield and awesome crew love this location

Great people to work with. They are super Busy so have all…read moreyour ducks in a row before you get there. Great experience

I ordered my Giant bike on May 13, 2023 The girl that…read moreplaced the order took my money. Supposedly didn't place the order. Come to find out , she no longer works there. After numerous times calling to no avail , on August 3,2023. I happen to drive there and they were closed ( two days)due to inventory . The owner let me in and stated that the girl that previously took my money for my order, never ordered my bike and he would place an expedited order. So the next day I got a text message from the owner stating my bike was in. Strange. I doubt that the bike went through a teleport. So the only logical explanation is when they were doing inventory, they came across my bike. This is terrible customer service. Period! I will not be back here.

My experience is identical with several other review in the past few months. I ordered a bike on…read moremarch 12th and they warned me it would be 4-6 weeks. Here we are 8 weeks later, not one returned phone call to my three voicemails asking for updates. I've gone into the store twice. The first time I had to wait because the employees were goofing around in the parking lot and when they finally helped me they weren't any help at all. I left my phone number for the manager who never called me back. I walked into the store today to be treated rudely when I asked for an update. They have a script that goes like, "we got an order in today let me see if yours is in it." They go to the back for a while and come back and say, "looks like yours wasn't in it but we are getting another shipment in next week!" I've been told this exact thing twice now. I talked to the owner and he seemed to understand, but after reading other people experiences I think he won't do anything about it. I'm going in tomorrow to cancel my order. I would have given this place glowing reviews a few years ago for their customer service and quality products, but now I would recommend anywhere else. Update: I ended up not canceling my order because I didn't feel like driving down there. After they told me they would have it Thursday they didn't have it. They got it on Friday and we had to wait while they tuned it when we came in at 4 pm. Over all very poor experience. Definitely will NOT be taking advantage of the benefit of purchasing a bike here. I don't have faith they will provide quality service for free after the service I received when spending $800.

Don't know where it is anymore. Can you tell me where it's located? I bought mg e-bike from them…read moreseveral years ago & was counting on them for maintenance etc. I'm very disappointed I cannot find a location near me. I live in Rogers, AR.

Great store for all of your outdoor needs, from clothing to equipment. We use their bike program…read morefor our oldest kid. You buy a kids bike and when it is time for the next size up, the original purchase price of the bike goes towards the next size up they need. So awesome especially since kids out grow their bikes fast and bikes can be expensive. We will definitely use it for all of our kids. They mostly have new bikes, but also used bikes (at least for the kids sizes) which help save money. We have also been here on a field trip for my kids and it was great. Everyone we encountered was so friendly and helpful, my kids learned a lot! They also have a rock climbing wall inside - so fun! Love this store!

What a gem of a store and staff. Wish they had one of these in Dallas. I would spend money here…read moreagain in a heartbeat. Light weight sweatshirts are impressive here

This a great place. Have the best selection of good quality knives. A lot of knowledge and all…read morearound great staff. Have taken in my military surplus and really enjoyed talking to them. Always enjoy supporting local businesses!

We have dealt with the Rogers store and Cotter store and I can tell that staff is wonderful at both…read morelocations. Very knowledgeable and they try their best to help you select a boat that will suit what you are wanting to do. They even gave us newbies tips and tricks to make us better kayakers woth practice. We now can self rescue so thanks guys for the A plus service.

We've been looking for an upgrade for my wife's kayak for a while. I remembered them being here and…read moregiving us a chance to spend the money with a local shop. I went in by myself the first time to see what they had. The kayaks were nice and the prices were average but the woman manager was remarkably rude. My wife and I went back together on Mother's Day to let her pick one out. The same lady manager was overtly rude again. She then argued with me that she did NOT have the kayak I had just seen there a day earlier. So I got a different associate to go get it and I bought it. I am a life long "outdoorsman". Typically people working in the outdoor specialty industry are positive, active, people looking forward to interacting with like minded people. I am part of the 50ish year old still very active outdoors crowd that finally has good money to spend on gear for play. I will try to tell anyone listening to go somewhere else. The rudeness and lack of professionalism is NOT off-set by competitive pricing. Won't be back

Went in to buy a new bike, and was completely blown off by the salesman! I asked about demoing a…read morecouple bikes and the sales man said; if you're interested in "buying" one I can probably work something out. 1. When did Indian stop test rides? 2. Shouldn't a salesman treat "everyone" like a buyer?!! I absolutely love my Indian but they are driving people to Harley. Staff changes weekly, and it doesn't seem like they are very customer driven. Going to AR to buy a bike. I wish there was a closer Indian so I could get mine serviced else where. No complaints so far with Service, but with so much turnover it's hard to trust that it's being serviced correctly. We actually went to Harley first, and they were great, but our heart is with Indians, so we went there to buy and was treated like vagrants when arriving.

I very much appreciated the fact that they were moving stock to the Springfield Missouri store from…read moreOzark Missouri, so therefore they had less stock to see. Our salesman, Scott, could not have been nicer or more helpful. Even though they had a county-required sign on the store front door, there were dozens of people in the store, including every single staff member did not have a mask on. When we mentioned that we were concerned about it to Scott, he stayed further than 6 feet apart from us at all times. When I get a little closer to buying, I will visit them in the Springfield store.