Everything went well from quote to finished job. Was apprehensive about not going with Safelite. I…read morestarted down the Safelite road but so happy I selected Elite Auto Glass. So easy to work with and the price was almost half of what Safelite quoted, including WINDSHIELD, LABOR, AND ADAS calibration.

Easy fast good price, very happy. Really appreciated their good service and good natureread more

Had an appointment scheduled at 3pm on a Monday (5/4). I showed up at 2:50. I needed to wait in…read morethe lobby for the car. At 4:40 my car is still in the same parking spot. I complained to the person at the desk and the response was in effect that safelite purposefully overbooks their office in case someone cancels. What an absolute poor way to conduct business. It's now nearly 7pm and my car still isn't done. The absolute worst experience. Never again. Need to change their slogan to "Safelite Repair....Safelite YOU WAIT!!" I understand occasional backlog or something goes wrong...but this is apparently how the company does business. Recommend checking out alternatives such as Very Smooth Auto Glass, NuVision Auto Glass, and Glass America. Never again with this company So my wife had a crack in her windshield and learning from the nightmare of bringing your car in I scheduled a at home replacement. Took a day off of work in their scheduled day to replace the windshield, the technician called to say I need to bring my car in because of the "special diagnostics needed for recalibration". I brought her vehicle in, dropped it off and got a call that the windshield they had in their shop to replace mine had a crack in it. So I had to drive back to the shop pick up my vehicle (still with broken glass), while there they rescheduled my home service and confirmed that they can do the whole recalibration at home. Scheduled for Thursday. On Thursday morning I get a call that the windshield isn't ready and they have to reschedule to Saturday...Friday evening I get a text saying that there is a delay in delivery. So I have no rescheduled 4x (and counting) and it's been 4 weeks with a broken windshield. Please avoid this company like the plague. (Saying you're sorry and doing nothing to change is insulting).

Exceptionally poor service, communication, and management. Hired Safelite Frederick to replace 2015…read moreToyota Sienna windshield. They provided me with 4 hour installation window, and no one showed up - making me miss a day of work. This happened again three more times - no apologies offered, only excuses. The one bright spot was the very courteous tech who finally showed up to replace window. However, this satisfaction was short lived. After he departed, saw that the rubber gasket that goes around the windshield had not been seated and glued properly AND that the windshield wiper arm had been bent!!! Took another four weeks to get these matters resolved due to uncaring and unprofessional local management. My request to get reimbursement of the $100 co-payment I made, to make up in a small way for the four days I had to miss work, was never made despite the service manager saying he would consider it. If you have the option, AVOID SAFELITE FREDERICK!!

My car window shattered from a rock and they fixed it, cleaned up the glass, and did a fantastic…read morework the same day for the best price. I called around and they were the best !!

These guys went above and beyond! They were incredible! I…read morecame in after being rejected from five other body shops/glass repair shops. My sun roof had come off due to a recall issue ( which I didn't know at the time). All the other shops took one look and said no we can't help or we don't do that and sent me away. No these guys! They took a look, helped me figure out that it was a recall issue, told me who to contact about it, and put a cover over my car... ALL WITHOUT CHARGING ME!!! I can not recommend them more! 10/10 amazing service, I will be back because your honesty and willingness to help was just the best.THANK YOU!!

They do great work, and I love their online pricing transparency. Their scheduling tool is great…read moretoo. Definitely recommend.

This is the second vehicle I've had tinted at FWT. They continue to provide friendly efficient…read moreservice at a fair price and the windows look great. Highly recommend.

Everything was perfect from phone call for appointment to actual replacement of windshield…read more Replacement and calibration took about one hour.

Replaced windshield, was a scratch with the replacement and they were swift to get another…read morereplacement installed.

Auto Glass Masters is terrific!…read more Both Kath & Bruce were awesome! The glass work done on my car was done timely, and is of the highest quality! I would not hesitate to use them again, or refer friends of mine to them. Great work!

Took a chance based on a single 5-star review. Here's another one for future clients…read more Product, workmanship and customer service is outstanding. After a major miscommunication which could have been a guaranteed 1-star, Kathy (co-owner) made sure the replacement was done right and on time. Thanks from a satisfied client. - Luis

Overall a decent job! I'm satisfied. They brought me back to my home and picked me up when my car…read morewas done. It's not a "concours quality that I have done on my classic vehicles. Then again it's half the price. You won't go wrong here.

I had my two front windows tinted here at 35% which is MD state law. The display in their lobby was…read morelabeled "legal". I said I want it legal. Even my receipt said 35%. This means it should test at 35%. They are supposed to account for the tint in the factory windows. When I got my car inspected my tint was 31%. This caused my car to fail inspection. So I went back and all they would do is take it off. They would not replace their product with the correct tint and fix their mistake. Now I have to pay again to have my windows tinted correctly. This is simply my honest experience. I do not recommend. They respond to all complaints in a very defensive and condescending manner. They aim to discredit the customer when they have made a mistake. They have a history of not being honorable when anyone complains. Response- Why on earth would I make this up or lie? I never said you were being deceitful. You guys simply made a mistake which you are unable to admit to. You jump to a defensive posture and make false allegations against me. You resort to insults. At no point was I insulting towards you, but you can't help but react emotionally. Being in business for 28 years does not make you immune to mistakes. I'm not going to call you as you suggested. You had an opportunity to do the right thing but chose not to. So now I'm going to share my honest experience which is my right as a consumer.