I contacted them through yelp and they quoted a very reasonable price for replacing a…read morechipped/cracked windshield. Contacted them on a Saturday night and they scheduled me in for service on the following Monday. Very professional and very responsive.

Such a great experience with this company. They arrived early in the day which was perfect for my…read moreschedule and were extremely professional. If you want a company that pays attention to detail, are thoughtful, considerate, and prompt: these are your guys.

Excellent service and price! Brought in my 2017 Subaru Outback for front windshield replacement…read moreand they did the job on time, courteous and responsive, and at 1/2 the price of competing shops. Other shops insisted on OEM glass due to recalibration requirement, but they knew that earlier model years were fine with non-OEM replacement glass along with the required recalibration, which they performed. Couldn't be happier.

Everything went well from quote to finished job. Was apprehensive about not going with Safelite. I…read morestarted down the Safelite road but so happy I selected Elite Auto Glass. So easy to work with and the price was almost half of what Safelite quoted, including WINDSHIELD, LABOR, AND ADAS calibration.

Had an appointment scheduled at 3pm on a Monday (5/4). I showed up at 2:50. I needed to wait in…read morethe lobby for the car. At 4:40 my car is still in the same parking spot. I complained to the person at the desk and the response was in effect that safelite purposefully overbooks their office in case someone cancels. What an absolute poor way to conduct business. It's now nearly 7pm and my car still isn't done. The absolute worst experience. Never again. Need to change their slogan to "Safelite Repair....Safelite YOU WAIT!!" I understand occasional backlog or something goes wrong...but this is apparently how the company does business. Recommend checking out alternatives such as Very Smooth Auto Glass, NuVision Auto Glass, and Glass America. Never again with this company So my wife had a crack in her windshield and learning from the nightmare of bringing your car in I scheduled a at home replacement. Took a day off of work in their scheduled day to replace the windshield, the technician called to say I need to bring my car in because of the "special diagnostics needed for recalibration". I brought her vehicle in, dropped it off and got a call that the windshield they had in their shop to replace mine had a crack in it. So I had to drive back to the shop pick up my vehicle (still with broken glass), while there they rescheduled my home service and confirmed that they can do the whole recalibration at home. Scheduled for Thursday. On Thursday morning I get a call that the windshield isn't ready and they have to reschedule to Saturday...Friday evening I get a text saying that there is a delay in delivery. So I have no rescheduled 4x (and counting) and it's been 4 weeks with a broken windshield. Please avoid this company like the plague. (Saying you're sorry and doing nothing to change is insulting).

Exceptionally poor service, communication, and management. Hired Safelite Frederick to replace 2015…read moreToyota Sienna windshield. They provided me with 4 hour installation window, and no one showed up - making me miss a day of work. This happened again three more times - no apologies offered, only excuses. The one bright spot was the very courteous tech who finally showed up to replace window. However, this satisfaction was short lived. After he departed, saw that the rubber gasket that goes around the windshield had not been seated and glued properly AND that the windshield wiper arm had been bent!!! Took another four weeks to get these matters resolved due to uncaring and unprofessional local management. My request to get reimbursement of the $100 co-payment I made, to make up in a small way for the four days I had to miss work, was never made despite the service manager saying he would consider it. If you have the option, AVOID SAFELITE FREDERICK!!

My car window shattered from a rock and they fixed it, cleaned up the glass, and did a fantastic…read morework the same day for the best price. I called around and they were the best !!

These guys went above and beyond! They were incredible! I…read morecame in after being rejected from five other body shops/glass repair shops. My sun roof had come off due to a recall issue ( which I didn't know at the time). All the other shops took one look and said no we can't help or we don't do that and sent me away. No these guys! They took a look, helped me figure out that it was a recall issue, told me who to contact about it, and put a cover over my car... ALL WITHOUT CHARGING ME!!! I can not recommend them more! 10/10 amazing service, I will be back because your honesty and willingness to help was just the best.THANK YOU!!

Sharyn made the whole process easy and gave me a great deal. She was responsive, prompt, and…read morecourteous throughout. The whole team was also professional and friendly, and the work was done with care and timely. I'd absolutely return for any future wrap or tint services here.

They do great work, and I love their online pricing transparency. Their scheduling tool is great…read moretoo. Definitely recommend.

Everything was perfect from phone call for appointment to actual replacement of windshield…read more Replacement and calibration took about one hour.

Replaced windshield, was a scratch with the replacement and they were swift to get another…read morereplacement installed.

Auto Glass Masters is terrific!…read more Both Kath & Bruce were awesome! The glass work done on my car was done timely, and is of the highest quality! I would not hesitate to use them again, or refer friends of mine to them. Great work!

Took a chance based on a single 5-star review. Here's another one for future clients…read more Product, workmanship and customer service is outstanding. After a major miscommunication which could have been a guaranteed 1-star, Kathy (co-owner) made sure the replacement was done right and on time. Thanks from a satisfied client. - Luis

I received a gift of an auto detailing and had held on to it for a few months before scheduling…read more The person taking the appointment was friendly enough and they finished on time as promised. However - my car, a Corolla driven infrequently and garage kept was not a difficult job. I just wanted a good exterior cleaning and wax and a thorough interior cleaning and with special attention to the upholstery shampoo - which I mentioned on the phone. The job I got was one rung up from the local carwash. No attempt was made to buff out any surface imperfections and the interior is such a disappointment to see every time I get in the car. I could have done a better job with warm water and a shop-vac. The car just wasn't that dirty, so they could have spent a little effort on the few spots on the very durable fabric seats. I think they just didn't bother because it's a little economy car and they had already been paid months ago, so it wasn't important to them. The evening I picked it up, the staff were oohing over an expensive sports car in the lot - I just think they have more interest in flashy cars than in customer service for the average Jane. It's been several weeks since the service, but it still bothers me every time I see the spots on the upholstery.

Overall a decent job! I'm satisfied. They brought me back to my home and picked me up when my car…read morewas done. It's not a "concours quality that I have done on my classic vehicles. Then again it's half the price. You won't go wrong here.

Great service and they actually care about helping out. My car is old and I wasn't sure if the…read moredamage was too expensive and the insurance would just junk it. They did the estimate for free and worked with me to get the insurance to pay for it. Highly recommend!!

USAA offered me a few options for repair after I hit a raccoon on 695 and busted the front bumper…read moreof my Jaguar XF. Chose these guys based on reviews. I am glad I did. My service rep was extremely friendly, knowledgeable and easy to work with. I was worried about paint matching -- he assured me it would and he was right-- perfect match. Took it in on a Monday, they said probably done by Friday but it was don't early Thursday. All around excellent service and work and highly recommend.