I would just like to say I am quite thankful for this bank and their employees. I am on the upturn…read moreof recovering credit after far too many hospital visits. I still had a few left over but had manage to recover back to 600+ as well as having a stable well paying job, it was time for a new vehicle purchase since I've been without one since April when my Camaro broke down. But as you know, credit lenders aren't so quick to forgive even with a nice salary and rising score. Banks everywhere were holding it against me or asking for outrageous downpayments. I'm also in the middle of having to move because of promotion, I can't dedicate that much to my car and still have a home as well, I'd rather lose the vehicle, figure out how to make it work for awhile than just be homeless. However I passed Van Bortel's used car lot and picked something I could more than afford. Sadly the question still was, who would trust me. But with Van Bortel's help and Canandaigua's trust, I was able to purchase the vehicle with only $2,000 down. I will forever be grateful for this and would in no way let them down. Thank you for making my life easier.

Hey! ESL is my bank & I dig them. I frequent the different branches to make deposits (I'm self…read moreemployed. yay!) & have always enjoyed the level of service I receive. This is the case no matter where I go, especially here! Very convenient location, parking is no issue due to the size of the parking lot. This branch is located near the center of the pad site... so you really don't have to worry about the lot filling up at Dick's Sporting Goods or K-Mart & hampering your ability to park near the bank. Staffing here seems to be well balanced, with enough tellers to handle a steady flow of customers. The level of service we enjoy here stands in stark contrast to my local Key Bank (another bank we occasionally frequent). Keep up the good work!

Go anywhere else. Banking with them is simply inconvenient, be prepared to call customer service…read moreevery other week.

Very strange ... my previous review has gone missing? I forgot what I wrote then ... but I will…read moresay, now, that they have the best tellers, OK management, and the BEST hours! Convenient location. I really like the online banking services, and paperless deposits :)

The staff are always friendly and willing to go the extra distance to be sure the customer is happy…read moreand satisfied. The hours open are more than convieniant....Even open for walk-in business on Sundays! I would not consider banking anywhere else.

I was laughed at by the teller because of my United States service disabled connected disabilities…read more I am proud to have served and given for our country but it is sad to come back home and ridiculed. For disabilities I can help it's not my fault I got disabled in military. I am not asking to be treated special just not laugh that and ridiculed at my own bank

They have a terrible customer service team and they do not care about their customers. I was…read morescammed by persons portraying themselves as Five Star employees and they took every penny I had in my account and Five Star Bank refuses to refund me my $1,600. I would recommend anyone who banks there to think about relocating your monies to a different bank.

So, the lady at the desk to the right when you walk in has been awesome! Always professional and…read morekind to customers. As we've grown a professional relationship, we now talk to each other like siblings and joke with each other, and give each other grief all the time. I will never use the machines as long as she is there. Also, generations has better small business protections than any other in the area.

From the owner: Generations is a community-based financial services organization that has partnered with businesses…read moreand residents in New York since our founding in 1870. Generations is dedicated to providing quality service to all of our retail locations. Many of our offices feature innovative and new technologies, as well as, a creative and modern design while maintaining a small-town atmosphere.

This bank is the WORST. Tried twice to see someone. The one person sits behind her computer doing…read moreNOTHING!!!!!! Useless branch!

Of all the Citizens Banks, this is by far the worst and most unprofessional. Who ever is in charge…read morehasn't trained anyone with skills to help customers let alone manners to accommodate them. As a customer you would think they would have a certain level of respect. Beware: if you call them out on their service, be prepared. They are so unprofessional I wouldn't be surprised if they picked a fight with you or flat out refuse to service you in your own bank. The manager Anixa slaps her hands together like she wants to hurt people who actually put their money in the bank. I think this site needs new management as soon as possible. It felt more like a prison lunch scene, rather than a bank and a place of business. So sad for Victor NY. Very low class. This type of service there is shocking for the area! Really astonishing for any bank, to say the least . Go to a different branch and save yourself some major disappointment and who knows what else with the type of management there. It's a complete free for all. Take your money elsewhere.

I want to give a shout out to Marmar and Matt @ Farmington branch. they were so helpful and…read moreprofessional. The service at this branch is top notch! Kelly goes above and beyond to provide excellent service. keep up the good work...I love visiting this branch! Carol Norman

5 Stars for Byron for straightening out the mess. 0 stars for the idiots on the other end the 800#…read more on the back of my debit card.

This bank is the best combination of a local bank with great service and friendly staff, and a…read morelarge national bank. The staff is friendly and overwhelmingly customer service oriented. Over the past 10 years they have consistently provided support to my family - and been very easy to do business with. I would recommend them highly.