Very nice bank here. The customer service is very friendly and welcoming. I enjoy stopping into…read morethis branch,would highly recommend!!

And credit debit card...My account was hacked and, as it says on the fraud page, I reported it…read moreimmediately. I felt like I had done something wrong by the girl at the Fairport bank on Saturday. She scolded me and said it's 'Who do I work with? I work with an amazing co-host.' She blamed me, indicating that it was my fault, calling me a 'dumb old man.' I immediately walked out of the bank, checked on my dog, and came back in, and she was still berating me. She was talking to the bank manager, I believe, and then I said I have to go, I can't take this anymore from you. On Monday I called to report the fraud, and they made me feel terrible. I began to cry, telling them I don't have a lot of money monthly, and the money was stolen from me; they knew it, but they laughed. They laughed as I cried. I hung up, but fortunately, I had recorded the call. So this is all going to my lawyer, and we'll see how it goes. ESL, thanks.

What, I'm reviewing a bank? A bank's a bank, right? Not when it comes to ESL. When I first became…read morean ESL member it was back in the day when you had to have a tangential connection to a Kodak employee. So, thanks to my wife's brother-in-law I was in, with the rest of my family soon to follow. It was a pleasant change from the corporate banking world... gone were the onerous fees that followed us whenever our balance dipped below a certain level (which DOES happen occasionally!). Over the years we've used ESL's services for a wide variety of financial products and have found ESL to be excellent financial partners. This branch is no exception... fast friendly service and professional demeanor with every encounter. Unlike some other banks (ahem, Key Bank), the managers of ESL do NOT ask if we want a home equity loan every time we see them. We appreciate that! Oh... and you don't have to have a Kodak connection anymore!

If you're looking to submit 33 documents only to have them sit untouched for over two weeks with…read morezero communication, this is the place. Emails go unanswered, deadlines come and go, and you're left completely in the dark without a home. After finally reaching a manager, I was told it was being handled... and then--nothing. Again. Thanks Lisa! This was not just a poor experience; it was a complete lack of professionalism, accountability, and follow-through. For a company that claims to prioritize helping clients succeed, the reality couldn't be further from the truth. If you value responsiveness, transparency, or even basic communication-- Family First Credit Union is not the place for you.

I wanted to give a shout out to James Maloney of the Webster, NY branch. He is consistently on top…read moreof things, answers all my questions intelligently and if he doesn't have an answer, he knows who to ask. I have interacted with him on a HELOC application, a boat loan, and a car loan in the past. His response time is phenomenal. I rarely leave reviews for people, as my view is you shouldn't be recognized for doing your job, but James goes above and beyond every single day.

The great service they offer is what makes it so special. They are always finding ways to make your…read morelife easier.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people".

From the owner: We're LNB, a community-minded bank, where our focus is on our customers and the neighborhoods in…read morewhich they live and work. To us, banking is a face-to-face, local, and personal experience. It's your tellers knowing your name--and how your kids' game went. It's bend-over-backwards service and the rates, offers, and products to match.

Great location and good service at this location. They have an indoor ATM and the a large inside…read more They have their own lot and down the way is the outside ATM

I use Chase for some of my banking. The staff at this branch have always been nice to me,…read morecourteous, and accurate with my transactions. I probably go to the bank once a year, each time I have been to this branch, I have been greeted timely and my transactions processed accurately. For a retail bank, this branch treats it's customers well for a large retail bank.

Very strange ... my previous review has gone missing? I forgot what I wrote then ... but I will…read moresay, now, that they have the best tellers, OK management, and the BEST hours! Convenient location. I really like the online banking services, and paperless deposits :)

The staff are always friendly and willing to go the extra distance to be sure the customer is happy…read moreand satisfied. The hours open are more than convieniant....Even open for walk-in business on Sundays! I would not consider banking anywhere else.