I found Heather after four property managers, including a few large well-known property management…read morecompanies and small ones to say say they were all a disappointment is an understatement of the century! Heather currently manages four doors for me. I would describe her property management firm as a medium size firm and she excels in communication and honesty. I trust her 1000% handling everything and she has been such a godsend. Her team is such an amazing property management firm that I wish I could duplicate her to use in my other states. If you're looking for personal and professional service stop searching, you have found her!

I've rented in Louisville for 13 years now, and Heather and her company are easily the best,…read morenicest, most responsive and professional group I've encountered. She is always checking on tenants, properties, and following up promptly even for silly things. She treats the property she manages as if it was her own, and the tenants as family. The property of hers I am in is clean, secure, maintained impeccably, and issues, though few, are immediately and thoughtfully taken care of. She has come by to bring me items and even allowed me to have packages to be sent to her directly, then she brought them to me asap. What more could a property owner or tenant ask for? If I owned rentals in Louisville, as I have in other states, I wouldn't bother looking at anyone else if I could use her. I was fortunate enough as a tenant to find All Property Management and Heather in a city chock full of lesser property managers who I've had experience with. She knows what owners and tenants want, and quickly delivers positive results. The value is great, because you not only get a great place to live but well-vetted neighbors, and a seriously responsive property management company. As an owner or tenant, she is here to help you immediately.

Chrissy & Mike Gandolfo are true gems. Whether you are a first time homebuyer or selling your home,…read moreyou will have your needs met beyond expectation. We worked with Chrissy for several months to find our first home and she consistently provided valuable insight, referrals to trusted businesses, and maintained great communication. She is a well trained listener and always had our deal breaker list in mind. As first time homebuyer buyers in our late 30's Chrissy provided respectful education along the way and was always available to talk or text about questions and concerns. She impressed us beginning to end and provided concierge, best in class service. After closing, Re Solutions gifted us with rekeying our new house by their employee Joe and he did a fantastic job as well. They have a great team of support staff. We couldn't be happier with our new home and will continue to recommend Chrissy and Mike enthusiastically to everyone. They are salt of the earth, inspiring people to know and an asset to your life that you'll want to hold onto.

Helped us sell our home in about a week, and find a new home we loved in no time. I have worked…read morewith other agents in the past, and none came close to the level of service we got from RE Solutions. They have a real understanding of the area and the market, good, reliable contacts, and the desire and ability to deliver for their clients. I don't think there is anyone better than RE Solutions.

This company does not lead in anything except for lack of communication. I was a resident for 10+…read moreyears and had many minor problems but nothing terrible. Looking back it was the individual problems just the lack of a follow up and making sure the issue was resolved. My biggest issue with Robert Massey is after the contract was over and the complete lack communication and shady business practices. After I had moved out no final bill was sent to me by email, snail mail, or text. I get notified less than 60 days after I left the address by a phone call from a debt collector that Robert Massey had hired to collect the debt. This was the first time I had even been given a number that was owe, and when I saw what they were trying to charge for it was almost criminal. Take this as a reference to stay away from a company that does not treat a valued customer for 10+ years well at all. I would never recommend Robert Massey to even my worst enemy.

They aren't very helpful and are constantly disabling the ability to pay online, yet super super…read morequick to claim I'm late on a payment and steal another $50 from me.

never answered any of my maintenance request issues EVER in 6 months; or any of my questions or…read moreconcerns when I was buying my condo

Property owners/investors, go elsewhere unless you want to lose all of your money and have negative…read morecash flow, month after month. This property management company will inundate you with fees and charges making it impossible to keep your head above water. They charge a flat amount for your properties every month(plus a ton of other fees, especially when leasing!) whether the properties are leased or not so they have no incentive to produce results- it's a broken business model. Again, unless you are looking to lose money for months on end, go elsewhere. I'll likely be defaulting on my mortgage for this property soon as I put most of my life savings into this property and can't keep paying the mortgage and taxes out of pocket.

Frankly Property Management of Louisville is the worst property management company I've ever used…read more PMOL is hilariously unresponsive, they have poor tenant screening procedures, and their business software has a terrible UI. Since hiring a different PM my property has had less vacancies, less costly tenant turnovers, and far better communication. Learn from my mistake, avoid PMOL like the plague.

I would not rent from any other property management agency. I have only had good experiences with…read moreProperty Management. I have leased from them twice and have had no issues. They respond immediately to any needs I have.

ell I had to at least give the 1 star. I'm 53 and I have been a renter my entire adult life and…read moreworking with Bailey Property Management was THE WORSE EXPERIENCE EVER!!!!! BPM took over managing the building I lived in after 3 yrs of living there. 1. The water (which was paid by them) was cut off for almost 3 days. They blamed the previous Management Co. 2. The apartment next to me with a shared entry door was vacant. I requested that once they completed the apartment & when it's ready to be rented to please change the locks because the previous management co still had keys to the current lock. Ashley responded that "the previous Management Co (LREI) didn't know their ass from a hole in the wall. Ashley was the management supervisor which she lacks professionalism and communication skills. Nonetheless they changed the locked prior to completing the work being done in the apartment next to mine. The keys to access the unit and shared entry door were in a lock box attached to the building and the contractors often took the keys with them. The maintenance man who brought random help with him who weren't employed by BPM. The "Vetted" employee maintenance man Charlie never got out his truck due to partial disability sooo he never actually did any work just whomever he could get to hop in his truck and make a few dollars for the job. Well one day while I was sitting in my car I watched him while he sat in his truck and yelled out to his help of the day to get the key out of the lock box and proceeded to yell out the code. Now I never felt safe in my home. 3. The biggest expected snow storm of the winter came thru and it took them 3 days to get salt or even attempt to shovel. There were 4 occupied units and we're all calling for assistance. But were ignored and talked about our constant complaints. (I have Ashley on my camera footage talking about how we complain and stated it makes her put us to the bottom) 4. The property lights that they're responsible for paying were out. Which means not only is it PITCH BLACK Outside on the property but I couldn't see from my front door to the main shared door. I had to use a flash light to get from my door to the main door and then to my car after it was dusk dark. I obviously really didn't feel safe at 23rd and Chestnut Street. I expressed these concerns and was told that the locks would remain as they were and they didn't know when the light situation would be resolved. I later discovered that my door key to my apartment not the shared door was also in the lock box I expressed concern for my safety AGAIN Ashley responded by saying she would trust the random maintenance men with her 18 year old daughter ‍ but at this point I was told I could break my lease without penalty. I jumped at the opportunity. 2 weeks later they were removed as the management company. They only lasted 4 months . I had lived there for over 3 years and if they had never became the management company I would probably still be living there. But the lack of communication & professionalism and no care or concern for my safety ran rampant and I felt it was in my best interest to leave! While doing my move out inspection Ashley began bad mouthing the owner. I don't recommend using them as a management company or as a landlord!!!!!!

I've been renting in this building for 10 years and ownership has changed twice in that time, so I…read morehave dealt with 3 owners and the third owner put Bailey PM in charge of the building. The new owner is an absentee landlord who lives far away and has not been available or hands-on, or responsive, and it created many problems. Now I'll make a very long story short. Ashley Campbell with Bailey PM is a lifesaver in my book. She cares more about me and this building than the owner who lives in Florida. With every problem, she has gone out of her way to assure me that she knows about the problem and will take care of things - and she has taken care of every problem that the owner has ignored. She has helped me in many ways since January, she always returns my calls, she has gone out of her way to do several things for me that the landlord was supposed to do. Ashley Campbell is a real jewel - she's a very good manager, and she has plenty of common sense. I'm 65 and old enough to know this makes Ashley unusual in the world of landlords and property managers. She has recently reorganized the owner's entire business model for renting - that makes her doubly unusual. There are some things you can't put a price tag on, and Ashley Campbell with Bailey PM is one of them.

Wonderful management company who truly cares about the customer--both tenant and owner! They…read moremanage our property and we can be assured that our tenants are always taken care of!

From the owner: Professional Property Leasing, Advertising, and Tenant Selection service providers for investment…read moreproperty Owners and Managers alike. We also serve individual homeowners who would rather rent their home than sell. 4 Rent Louisville offers comprehensive property management services partnering with Bill Stout Properties using powerful cloud based property management software.

Avoid LREI at all costs…read more Our experience with was absolutely horrible. They handled our application with complete incompetence. The review process took over the time frame given, and they ignored all calls and emails. Their staff, specifically Nathaly, provided no updates or follow-through. This company is disorganized, unprofessional, and misleading. They waste your time and show zero respect for applicants. We are also demanding a refund of our application fee because they clearly did not provide the service promised. Do not trust LREI with your housing.

Very unprofessional and non responsive. Takes application money but does not tell you that the…read moreproperty has already been rented. Not a good company to use as a third party for someone's property

You know things are bad when a group of renters holds a press conference to expound on the horrid…read moreconditions they're living in because their rental agency has failed them. That's what south Minneapolis tenants of IPG properties did last week, and journalist Deanna Pistono is sharing some horror stories over at MinnPost. We're talking ceiling mold, people living in laundry rooms, human feces in hallways, heating issues spanning years, car break-ins, and all kinds of infestations. "They haven't even painted the lines to separate the parking spots since they've been here," longtime resident Michael Hru says of his property. According to tenants, about 20 folks received eviction notices last month from the company, most of them going to tenants who have been asking for repairs. Pistono also notes that IPG has been on Attorney General Keith Ellison's radar the last few years for charging exorbitant utility fees and for other pending lawsuits.

treat employees like garbag, fear based management. I was involved in a bad car accident was in ICU…read morefor 7 days. Had my spleen remove, broke five ribs, and have a bulged disc that's a lot worse now. The ironic thing is I hurt my back working for IPG. Doing something they shouldn't have had me do when the ground is covered in ice. When I returned from my accident 6/7/24 there was little to no accommodation and I was basically told they want me to quit. They finally found a reason on 9/11/24 I moved a bicycle out of a parking space to our garage so someone could claim it. resident complained I got fired.

Heather is PHENOMENAL! I would absolutely recommend to her to anyone looking to buy or sell a…read morehome. I recently moved to the Louisville area from Phoenix, AZ, and I could not be happier with my experience. She organized and toured each home visit with me and pointed out all the great aspects and any potential pitfalls. During negotiations on offers, her advice was lifesaving (or rather pocketbook saving!). She is professional, friendly, and full of amazing recommendations from contractors to favorite local eateries. Thank you, Heather! You are a rock star!! I am so grateful for your help! If you're looking for an agent, don't hesitate, CALL HER! When family and friends recommend a different agent, don't listen or waste your time like I did, CALL HEATHER! She is more than worth it.

I recently moved to Kentucky from out of state. Heather helped me not only find the perfect house…read morein a super crazy market but she recommended places to see and things to do in the city. She put me in contact with specialist to deal with anything that went on after purchasing the house. She was an amazing agent and I highly recommend her.