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    M Center for Arts & Wellness

    5.0 (1 review)
    Closed 2:00 pm - 10:00 PM

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    12 years ago

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    Mary M.

    Thanks IT is great to have you as a student!

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    Guitar Center

    Guitar Center

    2.7(97 reviews)
    5.1 miDowntown Brooklyn
    $$

    Guitar Center was once a real destination for musicians. Unfortunately, now they no longer have a…read morefunctioning sales staff. Today after flagging down three people to simply get a pedal out of a case I gave up after half an hour. On two previous occasions things they listed as having in stock they couldn't find. This is why companies like Sweetwater will continue to take over more of the market... All my orders have arrived within 36 hours from Sweetwater. They've been great with returns and you can get a sales person to notice you exist on the phone. It's too bad what's happened to Guitar Center?

    I would have spared Guitar Center this Yelp review but since I can not get a manager on the phone,…read moreI'm doing it here. After considering buying a new guitar at a modest price point, I talked to a very friendly young guy at the repair center and told him about my old Epiphone. He agreed that probably a simple adjustment of the neck for under $100 bucks would do the trick. Today, when I walked back into the store, there was an incredibly sour, rude, and dismissive older guy -- I didn't catch his name, but his accent told me he was of Eastern European origin like me. When he first saw me, he started heading for the back door. But I said hi. So he stopped and turned around. He did not say hi back. I told him what I needed and about my conversation with his colleague the day before.. He gruffly told me to take my guitar out of the case and then mildly barked at me when I pointed it in the wrong direction because he hadn't told me to rest the neck on a rubber stand I didn't see. He poked around for a couple of seconds. Then asked me what the value of the guitar was. I told him it was a 1970s Epiphone, nothing special, but the label was also in the guitar so he could have seen for himself. Then he announced it would be AT LEAST $1200 to fix because of all the work he'd have to do. There was no, "Sorry to tell you," or "You might want to consider..." Just a get the f- out of here kind of attitude. I said, "Well, that's ridiculous," as he turned his back and I left. I mentioned it to the security guy at the door who had signed me in (because I walked in with a guitar in case) and he said, "You're not the first person to say that {the guy is a jerk and a poor representative for the company.) And he told me to come back tomorrow. That, frankly, is doubtful. And normally, I don't rag on people online. I like to point out who is doing a GREAT job. This time, though. I couldn't let it stand.

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