The customer service was amazing! I needed a repair and the staff was very considerate and handles…read moreevery piece of jewelry with care. I will definitely be returning.

Walked in to fix my son's chain and Artur was very helpful. He welded the chain within a few…read moreminutes and then took a few links out of my watch. His prices were very reasonable and everything was done in a timely manner. I really appreciated it

Perfect all in one shop!!! Great quick fix for shoes. Did excellent repair on several pairs of my…read moreshoes. Sometimes even on the spot. Has even accessories available for all needs. They even fixed my watch and repaired some of my jewelry. I'm definitely suggesting this this shoe repair shop to everyone!!!

Very quick and helpful service for a shoe emergency! Would recommend for anyone in a pinch!read more

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

the worst customer service, actually there is no service. i…read moretried the chat, i get the same message everytime i wrote something, "we will get back to tuou in a few" they never got back, i tried to start an order to a repair, for a swatch watch, i email them because the instructions are very limited to start an order and confusing, i enter the brand and the model, i got an email, asking for a picture of my watch, iemailed it, they asked the same thing twice, then again, how annoying, i do not recomemned this company, i'm in palm beach florida i would have to take the risk of hipping my watch, not knowing if they ever going to respond, they do not answer the phone either. i found a local store, i have an appoinment i will deal with a real person, forget this company, they are horrrible

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

I brought engagement ring for cleaning. The jeweler told me I needed new tips and prong I don't…read morewanna send them a picture of my ring. Should I send a picture on it before I lose the diamond. they fixed and ring like it was brand new. I highly recommend this jeweler..

TLDR Great selection, fantastic prices, and exceptional service--highly recommend!…read more This jewelry store is a true hidden gem! I felt welcomed the moment I walked in. The staff is so knowledgeable, taking time to understand what I was looking for and offering helpful suggestions without being pushy. They have a huge selection, with pieces for all styles and budgets. One of the best things about this store is the prices! I was amazed at the quality and beauty of the jewelry at such reasonable prices. You really get incredible value here without sacrificing style or quality. If you're looking for high-quality jewelry, fantastic prices, and customer service that truly cares, this is the place to go!

September 15, 2026 dropped off ring and picked up ring on September 17, 2026…read more Master Craftsmanship & Flawless Precision! If you have a priceless family heirloom or a piece of fine jewelry that requires absolute perfection, J Patch Designs by Karen is the only place in New York City you should trust. I brought in my late father's century-old, solid gold Masonic ring to be resized up to fit my finger. Because the ring features an incredibly delicate, heat-sensitive vintage black onyx stone, a standard jeweler's torch could have easily cracked it. Cliff looked over the piece and immediately guaranteed he would execute a specialized, high-tech precision laser weld.Not only did he resize the thick band flawlessly with an invisible seam, but he also performed an absolutely razor-sharp, custom one-line laser engraving inside the shank to commemorate my own Master Mason milestone (MM 5-2-81). The mirror-polish finish he delivered brought the historic gold back to its full, brilliant glory without losing any of its vintage character. To top off an already perfect experience, the customer service was warm, honest, and completely professional. Cliff even walked me through the care process and provided a complimentary bottle of liquid jewelry cleaner. As a high-volume content creator reviewer with over 16 + million views , I inspect businesses with a very strict eye--and J Patch Designs easily earns the highest recommendation possible. Thank you, Cliff and Karen, for treating my family's history with such immense respect! You made my day!!! Once again thank you!! I normally don't give 5 Stars.

Karen helped me with two projects. I am very happy with both. First, she helped me transform a…read morediamond stud earring (lost its mate) into a pendant. The more complicated project was to restore a vintage ring I inherited from my grandmother. It's very delicate and the one stone kept falling out. They cleaned, sized, and restored it beautifully. I'm so happy to be able to wear it again after all this time.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

I've been looking for a place to cut my permanent 14k gold anklet and add a clasp. I asked a few…read moreplaces and they all quoted me almost as much as I paid for the anklet itself (absurd prices). I contacted this business on Yelp and Jerry was super responsive. I decided to go down to Main Street (I avoid this area like the plague bc it's so busy) but it was well worth the trip. His booth is inside a building with multiple businesses and his is on the left side about halfway in. It was a Saturday so it was busy. He was so friendly, personable and honest. He cut the anklet, added the clasp and it came out very good. He finished within 25 min or so while I waited. I loved giving my business to this small business and nice guy. Thank you!

I'm incredibly grateful to Jerry and his team for repairing my necklace so well. I got a beautiful…read moreand expensive necklace from my boyfriend as an early christmas gift which broke a few days after. I was devastated. Jerry fixed it so well, in just a few days and was very affordable. I will absolutely return. They also sell beautiful jewelry and I will definitely be doing business with him again. I highly recommend this hidden gem for your jewelry needs.

I went here to have a dress for a party taken in. It would be 2 weeks (unheard of) $78 for the…read morealterations and $10 to fix a Gucci suit pants pocket. I come to pick up the items and she has them in a shopping bag, I could not believe for $88 my things were in a bag and wrinkled. They should have been steamed and covered in plastic on a hanger for what she chaneged me. I do not recommend. She also does not know how to manage time with customers to run a proper business

I had wanted to get my ears pierced for a while and saw on Facebook that Zaraz offered ear…read morepiercing. Located only 3 minutes away from my apartment, I decided to check it out. As I walked in I was greeted by both a sales assistant and Rebeca the owner. Both were very friendly and accommodating, and within a few minutes, I had beautiful sparkly studs in my ears. I was very pleased with how meticulous Rebeca was on making sure the holes were even, she even pulled out a little ruler to measure. The piercing was pretty painless (it was my third hole so I'm kinda a pro.) I was really happy with my experience. It's a calm environment which I think would be good for kids. You are given a cleaning lotion and instructions how to keep them clean and infection free! I am pretty sure they do cartilage piercing on the ear also. Beside the ear piercing, they have a ton of cute accessories to browse. I ended up getting a necklace that have been searching for after seeing it on a girl at the Belmont Stakes. Thanks to Rebeca and Zaraz for a great ear piercing and a cute necklace to go with my summer wardrobe! Also love to keep my business in Lynbrook. I most def recommend Zaraz for ear piercing!