Very helpful and knowledgeable people there. Great team. Thank You. I am very glad to know they…read morenear me and always willingly to lend a compassionate hand.

Waited about an hour in the exam room. There were no other patients and I never saw a doctor. I…read moreended up leaving for Riverside Doctor's Hospital. Terrible service at First Med. They should rename it Worst Med. When I left the nurse was not surprised at all. Like she was used to seeing that from patients.

I've come here twice within the last 6 months. The first time I came here was back in November to…read moreget my Flu shot. I found this place by looking up the nearest location my insurance would take and this was just a 7 minute drive. On their website you're able to see how long the wait time is and schedule yourself for an appointment if you like. You can't choose your time slot tho, you just kinda reserve and you get whatever's available. The whole process once you arrived was a breeze. On my most recent visit I came to do a wellness check up so I can get my wellness dollars through my employer. I didn't schedule myself this time but luckily when I showed up there wasn't a wait time at all. I brought my voucher and form that needed to be filled out and the lady who was there helped with all of that. I didn't spent a dollar on either visits because my insurance covered it all. Literally paid me to get a check up. Pretty convenient spot for me.

I visited this minute clinic for a simple flue test. And was charged for $200, including $129…read moreoffice visit and $70 test. Apparently, every time you visit CVS minute clinic, you will automatically get charged range from $99 to $129 before they do anything to you. I called the billing department and the office to understand what this $129 fee is for. I was told that this fee was for talking to you about your symptoms plus the time they spend on you. So the longer you stay, the more the charge at the minute clinic. Just be aware of this before you choose the minute clinic. It doesn't save money compared to urgent care and emergency care. The only advantage is that you can reserve ahead on the same day. But for people who decide to drop in, you may still need to wait for more than an hour.

Pam and Stacey are awesome they take very good care of me every visit and treat me as if I am…read morefamily. I have been going here since a little girl.

We had a great visit! I got sick while out of town for Busch Gardens. Unfortunately, this place was…read moreout of network with my insurance. Luckily, the price for out of network urgent care was the same as in network so I paid $5 for the visit through Bright Health. The wait for the doctor/nurse practitioner wasn't too bad. I probably waited 15-20 minutes in the waiting room. The staff was sweet to us. Once I got my vitals checked, doctor/nurse practitioner came in less than 5 minutes to discuss my issues. The doctor/nurse practitioner gave me immediate medication and even asked what form of medication I wanted before giving them to me. (Pills or a shot) I went with the pills since I'm not too fond of needles. They gave me time after the pills to make sure the medication worked and gave me a call the next day to check on how I was doing. I truly felt like they went above and beyond for me. I would recommend this urgent care.

My daughter has never liked seeing the doctor. The nurse that took care of us today, Rita. Was so…read morekind, patient, and my daughter warmed up to her immediately. She is 5 and she never let anyone take her vitals without a fight, Rita thank you so much for making our visit a breeze. You're amazing

We arrived at the CHKD Urgent Care right when it opened at 10am on a Sunday. We were third to be…read moreseen. Front desk staff were efficient and friendly. Nurses were great 10/10. The physicians assistant and had saw my son took us seriously which was not my experience in the past here, which why I was hesitant to return. However this experience was 10x better. My son was looked at thoroughly, treated, and the PA returned to check him out once more. Bedside manner of PA was great, older gentleman. I would return based on this experience, and I'm glad I made the choice to take him, and give this place another chance.

Dr. Howard and his team are the best! I've been a patient for years and appreciate his kindness…read more When I leave his office I understand what the issues are and what I need to do. It's refreshing and I trust him with my care.

Care was adequate, but this office forces a $200 deposit for people with a high deductible before…read morebeing seen and don't tell you this until a few days before your appointment. When they contacted me about the deposit, they failed to tell me there is a 3% fee on Visa charges and they don't take American express or MasterCard, leaving me at check in without cash to avoid fees and only a MasterCard to pay with. We tried the mastercard anyway as that accepted if for the copay via online checkin. I was charged a $5.00 fee and if the deposit is not used and they send me a refund, they don't credit the fee back to you. What I didn't like was that they weren't 100% up front about the deposit and credit card fees/policy when I scheduled the appointment leaving me unprepared. Had I known this sooner I may have chosen another practice.

I've been coming here for shots since about November due to a referral from my PCM and I cannot…read morecomplain about a single thing (the shots don't hurt, but I'm not afraid of injections - I get 3 each visit, about twice a week.) The ladies who give the shots are awesome, and the ladies on the front desk are super nice and helpful, always cheerful and so pleasant; is it sad I walk in with a smile and look forward to exchanging small talk with everyone here each time I come for shots? (Just to be clear, I'm not talking about frequenting a bar and necking tequila shots, I'm definitely talking about a doctors office and allergy shots... yeah, maybe I am weird.) I see Dr. Shield for my appointments at his Newport News office, (whom is also very friendly and really took the time to get to know me on my first visit,) so I think I will try to move those appointments to this location in future as the staff here just make the experience that much more comfortable.

Been going to Dr.Campbell since I was 2 years old I don't have a problem with anything. They listen…read moreto what you have to say about your body and never judge

I had a workmen comp apt on March 25, 2025. I saw Dr Aldridge, he asked me 3 questions and told me…read morehe couldn't make a diagnosis until I get an MRI for my back. I said okay. Fast forward to Sept 9, 2025 my benefits have been canceled because of a IME report he sent on April 15, 2025, which he hasn't seen me since or reviewed my MRI that I had done in June. I explained this to the workmen comp agency, they don't want to hear anything that I have to say. I had to obtain a lawyer to get my benefits restored in as of right now, I have no income.

Picked this place due to high rating…read more Gave me last appointment of day for young daughter and you expect to be late going in. Staff should be used to running late too; it's a doctors office. They were not. Got into an exam room 45min after scheduled appointment time. First nurse wanted my pharmacy. I started looking up address and she quickly said just give me the road. Like I was impeding on her time after I was waiting an hour (45min plus being there 15min before appt.). What do you think would happen if I just said Route 17. You know my scripts aren't going to the one Walgreens I want. She's picking one of the other 3 on the road. Shortly thereafter got in for X-rays. That X-ray tech was pleasant and only bright spot of the visit. Finally saw Dr. Aldrich 1:15 after my scheduled appointment. He tried his best not to rush but I can tell he was over seeing patients that day. Was short. Hard to understand. He said to get MRI and if nothing is found otherwise we'll do therapy. Hate sports medicine doctors falling back to therapy if they can't figure out the problem in the first visit. Anyway, he never even asked if I had questions and was out the door while finishing his last sentence. Yes I did have questions. Got none answered. Told to wait in room. Was expecting him to come back so not a huge deal. Instead an older nurse with short gray curly hair came back instead. Barged in saying I need to tell her where to send MRI script. I am new to area and not used to the Drs office sending the script to a place as opposed to the patient getting a script in hand. She just glared and gave me eyes as I scrambled to see if I could find a place associated with my PCP, took my insurance, was close to my home, and not a hospital where sick people are - perhaps an imaging center. She was impatient and didn't explain anything. To the point my young child said something to me after. I just gave a nearby hospital that she said was good and hoped for the best. It's Hampton Roads. It's not like the population doesn't turnover frequently. Then as we left the exam room, she turns to her co-workers and said angrily the guy took 10minutes to figure out where to go for a MRI. B, it was 5 and I didn't even get to pick. It's 5:30 at this point. Been there almost 2 hours. Saw staff for a total of 10 minutes tops and she's complaining I'm taking to long. All because she wanted to go home. Walked to checkout, lights off, staff lined up at door waiting for me to leave. Got no questions answered, no needed doctors note, no documentation of any kind that I was even there. Just got to sit there for 2 hours and be insulted. Cherry on top. After more than a week and not hearing anything we finally reached out to the hospital bc this office doesn't return calls. Find out the hospital doesn't do MRIs for children that young. So this doctor treats children but doesn't know that Sentera won't do MRIs for children of a certain age??? Decided to start over. Spent a month and several calls to get this doctors staff to provide the X-rays before I could go elsewhere so I don't get hit again by insurance. At the end of the day, I'm out copay, 2 hours time plus time on calls with office & hospital, a second trip to Williamsburg (gas and 45 more minutes) to finally get X-ray images and worst of all my child's treatment delayed 2 months. Plus the new doctor could see the issue in the X-ray that this first office did not. (Though used MRI to confirm) What an embarrassment.

We had a wonderful experience with Dr. Primeaux and her team at McDonald Army Health Center. The…read morenurses got us in quickly and were professional, gentle, and compassionate throughout the visit. Dr. Primeaux took the time to perform a thorough examination, listened carefully to our concerns, and created a clear treatment plan. We appreciated the level of care and attention we received. We would highly recommend them to anyone looking for a primary care provider and hope their hard work gets recognized.

I have been to McDonald Army Health Center twice now, for getting my follow up COVID shot and now…read moreto take my husband for a procedure. From start to finish, the service member at the reception on the ground floor to the nurses that took cake of my husband, were all very nice! They were all courteous, very helpful, and some event cheerful! Military facilities don't exactly have a stellar reputation, so I wasn't expecting to much, but we were seen in a timely manner, the nurses was thorough and explained the process. It's a quiet clinic, and doesn't seem to get lots of traffic, but that's fine with me if it means great bedside manners and proper care. The only thing that I noticed that needs work is the snack bar. Due to the nature of the procedure, I was told, as the caretaker that I could not leave the building so I had to resort to getting something at the snack bar. We had to leave very early in the morning so I had no time for breakfast, so your girls was starving! They seemed to have broken equipment and because of this, had very limited options for hot food items. It was still clean and neatly kept. They could probably use a better coffee machine and maybe some more grab and go baked items. The man behind the counter was nice though. I guess better a snack bar than no snack bar though right? LOL Be safe and healthy, Friends!