Took my car in here a few months ago because it went into limp mode on the freeway. They took one…read morelook at it and told me it was going to need an engine because it was knocking, then offered to buy it off me for about $1,500. I couldn't hear the knock but I was going to believe them, just figured they knew what they were doing and they're a reputable shop. I was about to sell it to a junkyard today and again I couldn't hear the knock so I figured id get a second opinion from another shop in boulder. (I know this should have been the first thing I did lol) Turns out the engine was completely fine, it needed a new accelerator pedal sensor and that was throwing the car into limp mode. I had already bought a new car and I just fixed my old one for about $100 and ten minutes of work; because I trusted them and didn't get a second opinion I'm stuck with two functional cars! I have a hard time believing they purposely misdiagnosed the problem to try and buy the car off me for significantly less than it was worth, but who knows. I'm really just confused by the whole thing, I thought I was going crazy trying to hear a knock in a perfectly healthy engine. The one thing I do know is that I wouldn't recommend this shop. Could have been an honest mistake, or there could have been some malicious intent, who knows. Regardless of the reason it happened they f***ed up and the whole thing has been a massive, unnecessary inconvenience.

Just had my Jeep repaired at Canyon Auto in Boulder. I've been taking my Jeep there for years. Bob…read moreand Mike are excellent. They always give me a full estimate explaining all the work to be done. Very fair pricing and always professional. I don't go anywhere else. Highly recommend

Honest mechanics really came through when my car died! They were quick to get back to me and were…read moreable to come next day. The only other mechanic that got back to me's first availability was 5 days later which was too long! Being new to Colorado, I was nervous about finding a trustworthy mechanic. Josh is knowledgeable and helped me find a new battery and installed it within 30 min. I will definitely be using him again for any future needs.

I left a msg. at 8 am thursday and never got a return call.. Most of the reviews were from ladies,…read moremaybe I should have my daughter call

Could not recommend less. My car insurance company contracts with them for roadside assistance and…read moreI've already told them they shouldn't as it is a horrible look on the car insurance company. I called for a tow at Noon. The tow didn't show up until 3:45pm. Even though the quoted time was 60-90 minutes. Absolutely insane. I called no less than 30x in those hours and was able to get through to speak to someone TWICE. The other 95% of calls simply go to voicemail, but you can't leave a voicemail. When I was able to get through, the woman just told me the driver keeps saying he's stuck in traffic. Denver has a solid rush hour but it doesn't take 3 hours to get down Peña Blvd. I called back and she said the driver stopped to use the restroom and get a snack at a gas station, she was fed up with him, and the "pressure she was under from me and my car insurance company," so she just took the driver off the job. If I didn't practically beg her to put the driver back on the job, I would have waited for over 3 hours all for this company to cancel the job when the driver was "already on Peña Blvd." When I asked the operator woman if I could just speak to the driver directly, she told me he didn't speak English. I waited until he finally came and...he spoke perfectly fine English. If you want a headache and have unlimited time to waste, work with this place. If not, go literally anywhere else.

The young man who came to tow my car away name is Alex in this days the young people do not know…read moreCustomer service. You are just another customer that they need to get done with to finish their day. But Alex was very polite listen to what I said and cared, not once did I hear can't do that . I was very impressed. He did not blow me away. He was there before I got to the car Which was before I scheduled time . if I could give more than five stars, I would good job to the person who hired Alex

They were hired by my apartment complex to assist with a replacing job. First, they showed up on…read morethe wrong day, and started towing vehicles before property management notified residents. Second, they ended up towing my car first (Chapa rep's words, not mine), and in doing so wenched my vehicle into a nearby tree, causing significant damage while loading it into the back of the truck. Despite overwhelming evidence (e.g. damage to the tree with paint marks matching that of my car on a thick branch about 8-9 feet up) They immediately denied any wrong doing, and only shared photos of the aftermath claiming "it was like that when I got here" and no proof of the condition of the car before it was loaded, even though the same rep went back on his words and claimed that they "always" take pictures before they load it onto the bed. He was rude and I could tell he was lying with how fluid is story was, and contained contradictory logic. Basically call anyone else for tow service, because this company provides terrible service, is dishonest, and clearly none of their employees value integrity.

They take no responsibility for ripping off a side-mirror and scraping a gash on the side of the…read morecar on a tree while towing for an apartment parking lot re-pave. Zero integrity when they could just make it right.

My husband has been calling for weeks to get an appointment and is told someone will call him back…read more No one ever calls back and they barely pick up the phone. Save yourself the headache and go somewhere else that actually wants your business.

This place is fantastic. We recently purchased a boat and wanted to find some options to get more…read morepower for our 4Runner. I had done some research online but wasn't having much luck. I called, told Lisa what I needed and Brad had an estimate with several options for us the next day. I talked to him on the phone and prioritized the options for me. We had them install a S&B cold air intake. We took a drive up to Evergreen and we could fell a noticeable improvement going up I70. I will definitely use this place again.

As a parent of a student in Boulder and myself not in Boulder it is nice to have an honest place…read morefor my daughter to take her car. Petes replaced a starter two months ago and unfortunately, it was faulty. They honored the warranty and replaced at no charge. The plus is, my daughter says "they don't treat me like I am stupid + they have a cute dog".

If I could give a zero, I would. While the car was in the shop, all four tires were stolen off of…read moreour car and replaced with dangerous, bald ones. My daughter could have been in a serious accident. Within minutes of leaving the garage (for A/C and fan belt repair), the front bumper and a wheel well fell off of the car. The next morning, a flat tire. The fact that new Bridgestones (less than 10K miles) were replaced with bald, 2017 Michelins was discovered by bringing the car to a tire shop. Really, really disappointing.

So I came into this store this morning to rent a simple $7 a day utility dolly for my move. The…read moreperson who was apparently able to this to me was not there and the man who was was extraordinarily rude and completely unhelpful. There was one other customer waiting to rent something and when the man asked us what we were there for he said "That's not my job, I only work here." If you work there why are you incapable of renting me a simple dolly? When the woman who's job it was to do these things finally rolled into work 20 minutes late she brought in her giant dog, it immediately started coming up to me and the other customer. When she finally took away her dog and ushered me into her nook she tried to photocopy my credit card! That's not ok! Basically these people are rude, unprofessional, late and possible credit card thrives. After this experience with a simple rental there is no chance I would ever consider them for any auto repair needs and you shouldn't either.

Just moved from Atlanta and needed an oil change. I searched "Boulder mechanics" and called a few…read moreplaces. I pass Baseline Auto on my way to work everyday and was very happy with the customer service I received over the phone when I was calling and pricing various places. I don't have a fancy car, but I am picky about who takes care of it and LOVED my mechanics back home. I was able to schedule my service for the next day luckily and was given a price before the work was started to make sure I was okay with it. Waiting room is comfortable, staff is friendly, complimentary coffee and bottled water. I'm a fan of Baseline Auto.

I had a great experience buying a used car from Boulder Nissan, Lorenzo was my dealer and he wasn't…read morepushy or rude at all. Very genuine, the same can be said about their finance department. I had Anthony who was also great and fixed one minor error with no problems. Also not pushy, overall a great experience buying a used car.

Dishonest bait-and-switch. Avoid if you're driving from out of town…read more I drove 2 hours from Colorado Springs after confirming a $7,500 trade-in value and an OTD price of $36,626 in writing (see photos). Even after being very clear that I would walk if they changed the numbers, they tried to drop my trade-in value by $3,000+ the moment I arrived. Before I even got there, the salesperson, Lorenzo, sent a rude text refusing to even "look at my numbers" unless I showed him a full evaluation from another dealer first, then called me later on and blamed his manager and said it was him sending the texts. Despite having a quote and a check in hand, they still tried to play games with "hidden codes" on my vehicle. I walked out and went back to South Colorado Springs Nissan, who honored the $7,500 trade without question and got me a better rate. Don't waste your time or gas money here. They don't respect your time, their own written word, or service members.