Got a flat tire at the beginning of my 10 hour road trip, stopped by and they got it done…read moreefficiently. Couldn't have got it done quick without the help of Simon! He really stepped up and made sure it was done fast.

Most horrible experience I have ever had. sales person Samantha gave me bad information that led me…read moreto buy a MUCH more expensive car which in itself is illegal. Then Greg got involved and he told me for 3 weeks he was going to take care of it and get me the veg I actually needed and wanted. During that time he assured me that it was totally fine to drive the car around despite me worrying about putting mileage on the car, but I'm not keeping. When Greg finally decides to seemingly be ready to get the car for me he informed me that I no longer have a new car and that they could look at treating it in towards the vehicle I wanted while offering me about $19,000 less than I paid for the car 3 1/2 weeks ago!! He wasn't done yet though after waiting until the day before I was supposed to have my wheelchair lift installed on the Forester and after telling me over and over again that he was getting it for me that he just couldn't get it that day.... He has now refused to get the vehicle at all. I went to call to have a conversation with him about this and he is picking up the phone and immediately hanging up on me because I told him that I was done playing his games and having my time wasted and that I absolutely had to have the car today. I was lied to every step of the process and I am now left with a vehicle that is not the car I need or want it does not have the specs that I was told it had and I will not be able to get my wheelchair onto my vehicle leaving me unable to do anything out in the for any links of time because I need my wheelchair! What's worse is that he knows I have a trip planned that is now only 10 days away and because he kept pushing it back and pushing it back if I can't get my Forrester and get it fitted with the wheelchair lift tomorrow as it's scheduled to be, I will have no way to be able to go on this trip that I have spent thousands of dollars on and 11 months planning!!

I recently had the pleasure of working with Cody while I was out of state, and I honestly couldn't…read morebe more impressed by their level of service. Even though I didn't end up purchasing the car I was interested in, the experience was top-notch and worth mentioning. From the moment I contacted them, Cody was incredibly responsive and helpful, patient, never pushy and most importantly transparent. He was genuinely interested in helping me, even though I was not local and couldn't come in for a test drive. Their professionalism and customer-first attitude stood out, making me want to purchase a car from them hopefully in the future. I can't recommend them enough for anyone looking for a seamless and hassle-free car-buying experience, whether in or out of state! I do need to give James a shoutout as well. He hopped on a late afternoon call with me and was so patient, transparent, and understanding as well which was so comforting to know as he was the sales manager. overall, great team, great guys, great cars!

Went in for a safety recall…read more I did love the video the tech sent; it was great how the technician explained things in general about the health of the vehicle. Kai (sp?) and Mercedes at the service desk are great, wonderful personal customer service, at the service desk. The challenges: Communication. I left multiple voice messages over several days for the service center, requesting a return call to schedule a service. I never received a phone call back. I brought my vehicle in for a safety recall, and when the technician sent me the video inspection of the vehicle, he didn't mention that the safety recall issue had been fixed let alone what he did to fix it. I received two different texts from two different phone numbers that had texted me about my vehicle being ready for pick up or asking me if I wanted to complete a $450 wheel service. I replied to both numbers, asking to confirm the safety recall had been fixed, no replies to my text. I then attempted to call the service desk and kept being put into voicemail, but I know voicemails aren't returned. The safety recall letter mentioned that the dealership may be able to provide me transportation. I work 1.7 miles down Ken Pratt Blvd. I was offered a loaner car. It didn't make sense to me to borrow one of the loaner cars for a 4 mile round-trip to for the loaner to sit in my work place parking lot and not be available to another customer. Each time I have come in I've used Lyft for the 1.7 miles to my office and the 1.7 miles back to the dealership. A friendly customer service ride would've really been the shining star of customer service. I'm grateful for the free oil changes that I received when I purchased my vehicle and that McDonald Mazda North was able to do those for me. But I won't be back now, unless for a safety recall, now that I've used up the free oil changes. I'll be going to a smaller more personal mechanic. Y'all have a business to run and you have certain goals for your business. Your goals and my customer service experience hopes just don't align.

Took my car in here a few months ago because it went into limp mode on the freeway. They took one…read morelook at it and told me it was going to need an engine because it was knocking, then offered to buy it off me for about $1,500. I couldn't hear the knock but I was going to believe them, just figured they knew what they were doing and they're a reputable shop. I was about to sell it to a junkyard today and again I couldn't hear the knock so I figured id get a second opinion from another shop in boulder. (I know this should have been the first thing I did lol) Turns out the engine was completely fine, it needed a new accelerator pedal sensor and that was throwing the car into limp mode. I had already bought a new car and I just fixed my old one for about $100 and ten minutes of work; because I trusted them and didn't get a second opinion I'm stuck with two functional cars! I have a hard time believing they purposely misdiagnosed the problem to try and buy the car off me for significantly less than it was worth, but who knows. I'm really just confused by the whole thing, I thought I was going crazy trying to hear a knock in a perfectly healthy engine. The one thing I do know is that I wouldn't recommend this shop. Could have been an honest mistake, or there could have been some malicious intent, who knows. Regardless of the reason it happened they f***ed up and the whole thing has been a massive, unnecessary inconvenience.

Just had my Jeep repaired at Canyon Auto in Boulder. I've been taking my Jeep there for years. Bob…read moreand Mike are excellent. They always give me a full estimate explaining all the work to be done. Very fair pricing and always professional. I don't go anywhere else. Highly recommend

We wanted to express our appreciation to Cody (Service Consultant) and Jim (Mechanic) in the…read moreservice department for their willingness to go out of their way to help us recently. We were on our way down I-25 headed to our camping trip to celebrate our wedding anniversary with our trailer in tow when the "check engine" light unexpectedly came on in our Chevy Express van. We were only a few miles away so we stopped at Mike Maroone Chevrolet along Highway 119 east of Longmont. When we arrived and explained our situation, Cody and Jim dropped what they were doing, hooked up to the van with their code reader and computer, and were able to ease our minds about the issue so that we could continue on our way to our destination without having to worry about a breakdown in the process. We were back on our way within about 45 minutes. Their willingness to help when we didn't have a service appointment was much appreciated and saved us a lot of concern so we could enjoy our trip.

On Friday, we bought a Pathfinder with Tony and worked with Dustin from Finance…read more We had a phenomenal experience- Tony had a great sense of humor, and did not hesitate with honesty- which was greatly appreciated. He stretched his time and efforts to get us the best deal, and we walked out feeling excited and secure. Dustin was respectful, honest, and realistic. Highly recommend this dealership, and specifically Tony and Dustin for your car needs!

I had a great experience buying a used car from Boulder Nissan, Lorenzo was my dealer and he wasn't…read morepushy or rude at all. Very genuine, the same can be said about their finance department. I had Anthony who was also great and fixed one minor error with no problems. Also not pushy, overall a great experience buying a used car.

Lorenzo and Anthony are great--helpful, kind, and easy to work with. I had a great car buying…read moreexperience at Boulder Nissan and would highly recommend them.

This review discusses my experience with the service on the Acura side…read more I've went into this dealership a handful of times for servicing - oil changes and factory recalls. The waiting area is nice, decent leather sofas and free snacks and drinks. The service people I dealt with for the most part were courteous. They did an awesome job addressing the factory recalls and provided a loaner when the service was being done. I did run into an issue with an oil change I had done their once. After I did an oil change, something erred on their end. I drove about 30 miles after picking up the car, and my check engine light came on, and oil was spewed all over the back of my car. I called them and brought it back and they gave me a loaner and said they would fix the problem. They detailed the car and offered an extended warranty for their error. However it took a few calls to the service dept. director Mike ,to get this addressed. He was very understanding with the whole issue, and I think he ultimately handled the situation well. The major gripe that I have is after getting an oil change, a number of white scratches appeared near my drivers side door handle. I'm pretty anal about scratches and dings, so if it weren't for this, they'd be getting 5 stars.

As stated in my earlier review, I was a long time customer of FlatIron's Imports. This review is a…read morequick heads up. It is to recognize the great treatment and support that customers continue to receive from Flatirons Acura (even when they move out of Colorado). Early this Winter, the battery in my 2000 TL died. The battery was still under warranty. The excellent Acura dealership in Idaho worked with Josh or Mark (or someone else on the Boulder service team) to determine how much of the cost of the new battery needed to be pro-rated. I really appreciated the effort that Flatiron's put forth to dig up the battery info. Over fifteen years, they always have provided "Best in Class" support and service.

My husband has been calling for weeks to get an appointment and is told someone will call him back…read more No one ever calls back and they barely pick up the phone. Save yourself the headache and go somewhere else that actually wants your business.

This place is fantastic. We recently purchased a boat and wanted to find some options to get more…read morepower for our 4Runner. I had done some research online but wasn't having much luck. I called, told Lisa what I needed and Brad had an estimate with several options for us the next day. I talked to him on the phone and prioritized the options for me. We had them install a S&B cold air intake. We took a drive up to Evergreen and we could fell a noticeable improvement going up I70. I will definitely use this place again.

Bill was highly experienced, honest about pricing, diligent, detail oriented and very considerate…read morewhen it came to completing the work in timely manner. Our 2012 Honda looks very spiffy with its new bumper. We feel lucky to have found such an excellent auto body shop, 5 star all around.

This place is awesome! Bill and his crew did a fantastic job on my car and they were kind, honest…read moreand reasonable. I'll never go anywhere else!