They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

The owner Anthony is arrogant, will constantly argue that he knows your business/processes better,…read morewill bill you for services he doesn't provide, will upcharge you for things that do not actually cost additional money, does not respond to needs promptly for issues with how he sets up the services they provide, and then refuses to let you out of any of the cost commitments after you bring up all these issues. To show his complete lack of attention, he also will get the persons name wrong he is emailing, constantly. He doesn't even do the courtesy of readying the "from" or signature block of the people emailing him. In 25 years of business, I have not met an IT company that is do difficult to work with, and charges so much while providing so little. They 'major' service they offer is unlimited tech support...to continue to Band-Aid their poorly built network

Hi Anthony, This is…read moreSherri from Dali & Krow Staffing. Recently I had the unfortunate situation of having back to back computer failures; i.e.: Hard drive crashes with two completely different computers. For someone like myself with a limited background in technology, this created a nightmare scenario in my professional world. I reached out to John Spenser in the hope that he could assist me in recovering very crucial data, as well as, resetting up my network connections to our server so that I could continue to get my business back on track. Simply put he is amazing! Within a couple of hours he had me up and running as if nothing had ever happened. I want to express to you how great my experience was with John. In this time of operational crisis he was a true professional in every sense of the word. He took over with great patience and made me feel that I was being well taken care of. I will always remember the great experience I had with John and Natural Networks, and look forward to continuing with our business relationship. Best regards, Sherri Krow Co-Founder/Recruiter Dali & Krow Staffing - Your Corporate Matchmakers 650-575-2939

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Came in on Tuesday 11 pm without appointment to return the wifi router…read more No line, no wait, CSR scanned the wifi router, confirm the address and driver license check and received the stuff, printed out the order. In and out in 5 minutes. I have been waiting in line for hours at this place before. Count my lucky day. When you live in the monopoly area of Spectrum internet cable, then try to get the best out of it. Need to call and request update package every six months since they keep increasing price. Bad practice but oh well, you live in capitalism country. At least you still talk with real human instead of some AI answering machine in the phone Take one star off

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

I haven't even paid Dan for a service, but I'm leaving him five stars because our brief…read moreconsultation was incredibly useful. His honesty helped me turn back from the wrong direction. I'm rethinking the whole project. Furthermore, my son is a gamer and wants to build his own machine. I picked Dan's mind about this, and his advice is priceless.

Dan at Intelligent Solutions was outstanding. He got me in right away and had everything fixed…read morefast. More importantly, he took the time to clearly explain what was wrong and how to fix it while always being patient, thorough, and professional. He went above and beyond by giving me great advice on upgrading my system and even provided a step by step list and at no charge! He also made himself available after the visit and walked me through setting up new equipment. True pro. I wouldn't hesitate to recommend him and will definitely use him again.

We have always had issues with other internet providers. We made the decision to switch over from…read moreAT&T to WAVE.BAND. Joe took care of us from start to finish and answered all of our questions and concerns. He and his team were very friendly and personable through the whole process. We are very happy with the service they have provided and continue to provide us. Thank Joe and his exceptional team! Thank you!

From the owner: Recognized as one of the fastest growing communications providers in the southwest, we provide…read morehigh-speed internet and VoIP solutions to the San Diego, Los Angeles, San Francisco, Las Vegas, and Phoenix service areas. WAVEBAND is a full-service commercial telecommunications and IT services and support provider. We specialize in building customized communications solutions that strive for zero down-time, peak network performance, and optimized business productivity.

I had T-Mobile for 2 years and before that Verizon for 20. Since coming to spectrum in November of…read more2025, my coverage stress has disappeared! My total bill for phone tv and internet, is under $90! I never drop calls, live on the beach and have total peace! If you're struggling with your provider, call Spectrum and get the connection you deserve. DK @stayinyurlane

My family moved into our house almost 3.5 years ago. It's one thing to get mailers (that go…read morestraight to the recycling bin) every couple of months. It's another thing to walk into my house while my wife and I are working with contractors, interrupt, then - when discovered - resist leaving until I have to walk you to the curb and ensure you walk away. It's another thing to stand for 5 minutes knocking on a door with a NO SOLICITING sign on it before finally leaving...but waiting out on the sidewalk for several minutes afterwards. Yet it's another thing to keep coming every few of months - cosplaying as technicians (the sneakers are the giveaway) and entering our now-fenced off courtyard - for a clownishly aggressive sales pitch, then resist leaving the courtyard after hearing "no thanks, please leave now" from the property owners. But what happened last Thursday was another thing entirely: to hang out in a private driveway, stand outside a parked car, waiting for the owner and his child to exit the vehicle for several minutes, refusing to leave when asked (then told) to do so, and then mean-mugging your prospective customer through the windshield glass of his car for a couple more minutes before finally walking off....but not without further staring down your prospective customer...it's the establishment of an unthinkable new low. Listen Spectrum: I was never a fan. However, any chance of getting our business has been completely obliterated by your door-to-door sales team in Metro San Diego. The aggressive, persistent presence: annoying. The bro-speak sales pitch: slimy. The cosplaying as techs: creepy. The ignoring of direction to exit private property: criminal. The attempt to physically intimidate people while trespassing: hostile and criminal. I don't like this trajectory. You've been reported to the FTC. You've been reported to Spectrum Corporate. Next time it's San Diego Police Department.

Review #1000! I was going to save it for a special meal, but had a phone emergency today and wanted…read moreto give props right away to this store... *** Oh no - my screen shattered in my hand and cut me! Was it the protector or the real screen?!! I called and popped in, and got amazing service from Jesse. He was able to see it was just the protector, got me a new one... and cleaned TF out of my phone screen before putting the new one on. I was going to be without my phone which was going to be so complicated... But I got this fixed within 30 minutes, with a new protector for $40, and now my screen is fixed and pristine. Phew. Thanks Jesse!!

Wonderful service by the lovely Elaine. She helped me pick out a screen saver for my new I-phone…read more17. She then installed it on my phone. Would definitely recommend a professional installation when you buy a screensaver to save time and prevent aggravation. Everyone working in the store was helping customers and seemed very pleasant. Much gratitude to Elaine.

difficult to achieve connection in Europe, constant requirements for technical assistance. if you…read moredo get it working the data cost is breathtaking! Do yourself a favour, buy a SIM card at destination (Europe) and have data for less than 10% of the cost of Keepgo, without constant hassle.

I've used Keepgo in Asia, Europe, and Latin America. It works very well pretty much anywhere I've…read morebeen. Going to China soon and supposedly it will work there. While they say it doesn't work in Japan, which I'm also visiting, I hear it does so I'll confirm firsthand soon. I read a few reviews where people burned through a ton of data unexpectedly, I did the same thing in Europe. I forgot to turn the "automatically update apps" feature on my iPhone, so it was updating those apps and that's what killed my data. It was my fault, not theres. I reloaded the data, turned off the auto-update feature and all was good. But again, make sure you're not updating your phones apps/software/OS, or uploading large files. If you do burn through your data and it's because of this, don't blame them. Good product that works very well and offers data coverage in many, many countries. Not sure there's much else like it. I've had problems in some Caribbean countries, but that's about it. 5 stars.

We have been working with Atel Communications over 9 years. I originally met their V.P. (Paul…read moreGigerich) at a Business Networking Event and he was a personable, vibrant person. We exchanged business cards and about a month later we had a phone issue and I called Paul to see if his team could help us. That chance meeting formed a business relationship that has been going strong almost 10 years now. When calling for service, I had the pleasure of meeting Kathy (over the phone). Kathy has been our go to in scheduling the techs for phone, VoIP, cabling, etc. She goes above and beyond in making sure our jobs are done in a timely manner. Atel now is our communications vendor for our four San Diego locations. They have come in to our company and fixed the problems left by other vendors. Their techs show the same hard work and customer service as Paul and Kathy. They are knowledgeable and they get the job done. Recently I was given the opportunity to meet the entire Atel Team and they only confirmed what I already knew..... they are an incredible company with incredible service by an incredible team! If you need communications work, call Atel!!

ATEL is the best provider of business voice and data network services in San Diego. There are very…read moreexperienced sales partners for all the phone and Internet service providers like AT&T, Cox, Verizon and all the others. If you buy your business phone, data and Internet services directly from a carrier sales person you'll be paying too much. ATEL is able to broker all the carriers against one another to ensure the lowest price. ATEL is also much better that the carrier direct sales people when it comes to designing a wide area network for a business with multiple locations. If you want to get all your data, Internet and phone system solutions from one vendor to minimize all the finger pointing then ATEL is your vendor in San Diego county.