1. Smart Voice Network

    1. Smart Voice Network

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    Oceanside, CA

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    Smart Voice Network

    5.0 (1 review)

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    2 years ago

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    San Diego Broadband

    San Diego Broadband

    4.0
    (61 reviews)

    We've been using SDB's service for nearly 5 years and am really pleased with the quality of…read moreservice, support and the price-point is decent. We live in an area of Bonsall that has no other broadband options, other than satellite. Kind of a broadband dark spot. Just from that standpoint, SDB has been a godsend. I work from home and am utterly dependent on reliable, high quality/speed internet service. Speeds average from 70Mbps to around 100Mbps. Pings are decent at around 14-20ms. When streaming HD content, we never have issues with feed being interrupted. There have been a few outages over the years, but they never seem to last long. And whenever I've called SDB's tech support they have always been very informative, helpful and patient. I've read some of the negative reviews and am sorry that others have had issues--I wonder if that's location-specific. Some of us in more rural areas can find it difficult to find reliable service. All I can say is that, for me, SDB has been completely first rate on all fronts, and I've dealt with AT&T, Cox, Comcast and a few others over the years, none of which have been as reliable or as helpful as SDB.

    This company needs to train their people better. I tried to get service turned on. The person who…read moreanswered the phone accused me of "playing games" regarding a past due amount that I was not aware of. The person then quickly hung up on me after telling me he wasn't interested in my business before I could ask or say anything. I then called to try to pay this past due amount and could only leave a message. Eventually, someone called me back and got things resolved.

    Cox Vista

    Cox Vista

    1.0
    (9 reviews)

    The worst! Internet hasn't worked well for3 months !ridiculous and then they call to offer more…read moreservices

    Hi, I've been a paying cox customer for the last 2 years at my home. I have paid to have 1000 GBPS…read morespeeds and have never seen over 600. Isn't that called false advertisement? Charging someone for something and never receiving what was advertised and paid for... More importantly, I received my monthly bill in the mail yesterday showing my monthly internet charges have changed with a 50% increase per month added to my bill! I spent 1 hour on the phone yesterday with an incompetent representative who was trying to sell me a cell phone plan when all I was calling for was to understand why the HUGE increase and how they are going to rectify it... No resolution there and then I was promised I would get a return phone call from a manager - That was a lie, I did not receive a return phone call. I called again this morning to re-explain my situation, I get put on hold again and transferred to a new representative only to explain again my situation after being transferred to a "supervisor." the supervisor put me on hold for 20 mins and then disconnected the phone line! WHAT A JOKE AND HUGE WASTE OF MY TIME, YOU LOST ME AS A CUSTOMER FOR LIFE AND WILL BE SURE TO SHARE THIS EXPERIENCE WITH FRIENDS AND FAMILY So I called back AGAIN, demanded I speak to a high level representative that isn't going to try and upsell me on anything rather just explain the why and rectify my situation as I never agreed to any changes or upcharges for the equipment and services I use. As a CA resident I have every right to either accept or deny ANY changes to billing. I was able to get supervisor Jessica employee# 37449 on the line who stated she is the highest level of management I can talk to. She was unable and unwilling to help with my billing, stating she could not do anything. I never agreed to a 50% rate increase nor was it presented to me before COX cable decided they were going to tack it on to my bill. The only offer manager Jessica had was to slow my internet speeds down and go to a cheaper plan. Unacceptable, my internet speeds have NEVER been close to what I have been paying for, other providers offer the same speed and services for the same price I have been paying Cox. I will not be paying any additional charges above and beyond what I have been paying Cox as I never was presented with the charges and never agreed to them. I am switching providers and letting Cox Cable know if I am billed for ANYTHING in excess of what I was paying I will be filing a fraudulent charge back through my CC company and serving Cox cable in small claims court.

    Lightwave Wireless

    Lightwave Wireless

    4.7
    (48 reviews)

    I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been…read moreliving in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox!

    Upon my initial call requesting information Sue was very helpful and provided a quick response on…read moreservice options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service.

    Simply Wired Low Voltage

    Simply Wired Low Voltage

    4.9
    (39 reviews)

    Brian and his assistant did a fantastic job of retrofitting my house with more network drops! I had…read moreexceptionally high requirements for the 10 drops I needed in my house. I spec'd out datacenter grade CAT6A and associated components. Brian's work is very high quality and he was very flexible and always listened to exactly what I wanted. And trust me, I was VERY specific, as I'm an IT Pro/Blogger. I'm VERY hard to please, and I was very happy with the work. I wanted my wiring closet to look like a work of art, and it does! While I connected and labeled the patch cables myself, his home run keystone runs were exceptionally tidy. I would hire him in a second for any future drops.

    After hiring 3 'networking' companies, hundreds of dollars later and having Spectrum come to the…read morehouse twice, Brian with Simply Wired saved my sanity. We have a decent sized house, and the Internet wasn't working consistently to all areas for a few years. The first tech who came out, was here for at least 6 hours and could not figure out what the problem was. The second company I hired, charged me a fee to come out and take a look. He was here for about 15-20 minutes and told me I needed to upgraded my equipment and charged me $200. He said there was something unplugged, which there wasn't. After he left the Internet was still not working properly. I found Simply Wired on Yelp, and boy am I happy camper. He came out for a free consultation, sent me a quote within a few days and a list of equipment I needed to purchase (my old equipment was a few years old and I just wanted to start new anyways). After receiving all the items, Brian came out and set it all up. My 'wire closet' or whatever it's called was so messy and full of old wiring and equipment that we couldn't even close the door. Not only can we close it now, but it looks amazing. He also used some of my old equipment to help boost the signal in certain areas. After the install, I had a couple of questions, texted him and he immediately responded. Brian is professional, reasonably priced, has great communication and smart! Don't hesitate to hire him. I only wish I found him sooner!

    Smart Voice Network - isps - Updated July 2026

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