They are terrible slow, I had to wait almost an hour to be seen by a sales just just replace my…read morelenses... I would not recommend this business...

Just called to get help ordering contact lenses and the person that answered the phone was so rude…read moreand I was totally taken back; I was asking for her to order me contact lenses which i have ordered going on 2 years and it was like I was a burden to her! You need to reevaluate how this person is no customer service skills at ALL! I will most definitely take my business somewhere else. Rachel A.

They say you have a one year warranty, but when your glasses break they do not honor it and make…read moreyou pay. I will not go to them again and recommend you do not either. I would give 0 stars.

The staff is extremely friendly and very helpful. The representative went above and beyond to help…read moreme find the perfect frames for me.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

It is obvious from the moment you walk in that this place is something special. It is a beautiful…read morefacility and the waiting room is fantastic. Don't get too comfortable because in my experience you won't be in it for long. I was promptly taken back where a detailed exam was performed on my eyes. The entire staff was super nice, very professional and highly skilled at what they do. I saw about 3 different technicians with each one doing a different part of my exam. Then the Dr came in and did his part of the exam and he spent a lot of time giving me options on glasses vs reading glasses only etc. I felt that this was a very good exam by a first class group of people. There is a huge difference in this and a typical walk in glasses dealer that makes it feel like you are at a fast food place. This is the opposite of that experience . I highly recommend them for your eye exam and glasses etc.

I found two great pairs of glasses for a buy one get one free without any insurance. The lady…read moreworking there was nice and helpful, but the man was sorta creepy and wouldn't answer the phone as it kept ringing. He wasn't busy and both lines were on hold. My glasses are nice quality though!

I've been to both the Hixson store and the Gunbarrel store. Both have very nice staff & have been…read morevery knowledgeable. My last visit was to the Gunbarrel office this past June. I saw Dr. Patel for a remote glasses & contacts exam while Mr. Adam's was physically there to work the equipment & run test. She was also very knowledgeable and informative, communicating clearly without using a lot of medical terminology that could be confusing and without talking down to me. They both answered all of my questions throughly. I also ordered new lenses. The optical tech worked with me to figure out exactly what my insurance covered. I went back to pick up my glasses this past week. There was a different optical tech who fitted them on my face. She was also very kind & helpful asking me questions to help fit them perfectly. Since the visit went so well Ive already scheduled next year's appointment requesting to be with Dr. Patel again.

I came to the doctor for my annual eye appointment. When talking to the lady, I told her they were…read morevision differences in my right eye. After she went over my medical conditions she asked me if I wanted my eyeglasses checked but if I do, I have to charge you. I said don't know why check my eyeglasses it's the same prescription you wrote me last year. So she dilated my eyes. When I asked why they didn't check my vision, they said I chose not to. No I didn't. That's the whole reason I came here was to have my vision checked. Now I have to miss work again to come in for their mistake to get my eyes checked for my yearly exam.. Don't waste your time!

I am writing this review on behalf of my father, who just turned 88, who asked me to 'spread the…read moreword'! Dr. Yablick at the Chattanooga Eye Institute performed cataract surgery on him a few weeks ago, and has given him no less than a miracle. For decades his eyesight has worsened due to macular degeneration. After receiving treatment for that and surgery for cataracts, his vision in the eye that received treatment is almost 20/20!! He is happier than I can remember and is so very thankful for Dr. Yablick and the entire staff at the Chattanooga Eye Institute, and he HIGHLY RECOMMENDS!

Thoughtful staff from appointment to picking out frames. I felt like they were there to make my…read moreexperience the best. Keep up your great service.

Best eye doctor and the service is amazing! They will make sure you get what you need, Ashley at…read morethe front is so kind and accommodating - you'll wish she was your best friend.

Everyone there, from checking in, the exam and the glasses fitting were spectacular. I was told the…read moreglasses would be ready in 2 weeks, they were ready in 1 week. The attention to Customer Service and Satisfaction is second to none. I highly recommend Uptown Vision.

Enjoyed working with Dr Shim, she was thorough and considerate. I forget the woman's name that…read morehelped with my contacts. It was my first time getting contacts and they spent the time to ensure I could get them in and out comfortably. They have no parking, all that is available is the paid city street parking. Good selection of professional and casual wear frames but they are very limited on specialty frames. I'll be back next year.

They're fast, efficient and very professional. My glasses are awesome and I got them a week early!read more

Hello, My name is Danny Smith, and I am writing regarding an…read moreunfortunate experience my family and I had at the Visionworks Hamilton Place Mall location on August 10. I brought in a pair of glasses that I have owned and worn for over seven years for what I believed would be a routine cleaning. These glasses are very important to me because they fit my face perfectly and have remained in excellent condition throughout the years. After my glasses were taken for cleaning, Dr. Ghaith Al-Sowaidi returned them to me with a significant crack in one of the lenses. The crack covered approximately 30% of the lens and was not present when I brought the glasses into the store. Dr. Al-Sowaidi explained that there may have been some residue or substance on the lens that caused it to crack during the cleaning process. While I understand that accidents can happen, what was most disappointing was the lack of empathy, concern, or apology regarding the damage. The response I received was essentially that the glasses were old, made of plastic, and that these things happen. As a customer, I expected a higher level of professionalism, compassion, and accountability, especially from a company that has built its reputation on helping people care for their vision. Had my glasses already been damaged, I would have asked about repair or replacement options. Instead, I came in simply for a cleaning and left with a pair of glasses that had been damaged while in the care of Visionworks. My family and I have trusted Visionworks for our eyewear needs for years, and this experience was very disappointing. I was hoping for some acknowledgment of the situation, concern for the inconvenience caused, and a discussion regarding possible solutions. Unfortunately, none of that occurred. I am bringing this matter to your attention in hopes that it can be reviewed and that appropriate steps can be taken to address both the damage to my glasses and the customer service experience. I would appreciate the opportunity to discuss this matter further with a member of management. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Danny Smith