Lisa said Hello. While the other staffs didn't even acknowledge when I walked in. Thank you, Lisa. This Mac location inside Macy's is small. It's hard not to notice "customers" potential or not hovering amongst the lipsticks, foundations, primers and the other good stuff... I found the color I used to wear NC 42. But I needed to try it. Lisa tried it on my face. Asked what else I would like try and recommended a few things. I bought the studio fix foundation and the pump plus the studio fix foundation powder and love me lipstick in ruby woo. Woo- I'm a happy camper. I love makeup, mostly Buying them. Some end up in my drawers, unused. It's like art- just way more affordable. I love colors, how it makes you look brighter and happier. Makeup can do just that. Not to mask but enhanced your beauty. Thank you Lisa! Excellent customer service. Very friendly, knowledgeable. Wasn't pretentious. Go here to get your first MAC product, you can order online next time or simply walk in again. Look for Lisa. read more

MAC Cosmetics - Besides car stuff, I like girly stuff too. - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

I was walking around the Palladio the other night and remembered MAC was in the plaza. When I walked in, the store was very clean and the gals behind the counter were friendly. I was looking for a pretty nude liquid to matte lipstick and they were able to help me find several! I really liked that they didn't push for me to buy more and kind of let me be. read more

Don't bother going to this location. Not sure if this MAC location is closing all together or not but nobody was there. I went there twice in one day, during my break around 10am and after 1pm and nobody was there to help. But honestly nobody was helpful. The other employees and managers at Macy's just acted like they didn't see me. When I went to ask could anybody help me over there and they said they don't know about MAC people bc it's independent from Macy's. Back in the day they would fall over themselves to help and get a sale but maybe sales don't matter anymore. read more

MAC Cosmetics - No sales people insight for the 10 mins the 2nd time I came by. - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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This is the second time that I have gotten makeup done by Lianne at the MAC counter at Macy's and she has done a wonderful job both times. My make-up looked amazing and I had so many compliments throughout the night. I showed Lianne the color of dress I was wearing that evening and she knew exactly what to do. In the end, I couldn't be any happier. Lianne explained step by step as she applied makeup and gave me tips how to apply correctly I highly recommend having Lianne do your makeup because she is very talented, positive, friendly, and receptive to any comments you have and you can definitely see her passion in her. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

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I know this isn't the "trendy mall" so the MAC counter here tends to have a limited amount of inventory. BUT the staff are always so helpful, and aren't just running through everyone trying to get sales. They're actually compassionate and passionate about their work. Soua Khang - Retail Manager She is amazing! Super helpful, extremely knowledgeable, she listened to us when I said I don't want this I want that etc she was able to balance what I wanted and still suggest -without forcing - additional products on me. Soua was kind enough to apply some make up on me yet still tend to about two or three other shoppers who were seeking and ready to check out as well. All by herself!! She was great and I recommend getting your test make up done by her! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

Having worked in cosmetics before, you get an idea of who has the best products in certain categories. That said, although I didn't work for MAC, I've come to love their eyeshadows and lipsticks. I've never had a bad experience at this MAC counter. Generally speaking in this line of work, turnover is pretty high. So you don't know who will be working here in say, six months time! Needless to say, I had the most enthusiastic makeup artist help me the other day. He's helped me before, but I realized, "Hey, I should Yelp about this!". You can tell he LOVES his products. And he LOVES helping customers find just the right thing. Do you ever have days when you know that a new lipstick will brighten up your mood? (Guys, don't know if you can relate to this, unless you wear lipstick.) Well I was in one of those moods. I just KNEW that if I came here I would leave happier. I should have tried harder to remember his name as he was really enthused about finding the RIGHT shade for me. First, he gushed over my "perfect" lips. How nice, no one (not even my spouse) has ever complimented me on my lips, of all things. I came away with two shades (I'm wearing one now, "Most Wanted" in the Slimshine Lipstick range). The other one was a red lipstick, "Moroccan" something or other. Located in the women's Macy's on the side facing the mall, their music system (loud and pulsing) makes me want to dance or buy makeup that I could wear to a club. But last time I did an all-nighter-let's-watch-the-sun-rise club night was over a decade ago. read more

I have MAC Fix Matte for months and i still have half in it but the spray is already broken, i was just disappointed i know they have a good quality, i've been using MAC cosmetics for years, I went to the store yesterday and showed to themthey won't exchange it. Now what will i do with it, its a big waste and its way too ecpensive Updated january 19 I am sorry that i messed up in posting this review. My experience DID NOT happened in MAC store at sunrise Macys. It happened in MAC cosmetic store in roseville galleria. I realized my mistake when Liza, the store manager, reached out to offer her apology and offer to replace the defective product. Hats off to you Liza!! This is an update of my review, few hours ago (1/20/20), I went to Macys MAC in Sunrise mall, Alisha was super Amazing, Wonderful. She exchange my Broken pump Fix + Matt without hesitation. To Lisa K. for your extraordinary help, you are super excellent manager. Again Thank you so so much. I'm so happy read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

I love coming to this location whenever I am in Citrus Heights The staff here is very amazing they are awesome about getting color matched and helping you find the correct pressed powder that you need I came here for a color match in the mashed me right on to a color that didn't look ghosty and it looked really good they also offer samples of foundation and any other liquid items this location you can recycle your Mac products that are emptyThey take anything except for pencil since I can't recycle the eyeliner pencils and lip pencils This location when you recycle six items you get to choose a lipstick this location has the best prep and prime to use before foundation it is one of my favorite items I've been using for years this is a very clean atmosphere very clean establishment I highly recommend this location if you're looking for a new foundation or any new make up in general the staff here is very friendly and very great about making sure you find exactly what you need I will definitely be coming back here again very soon from our future visit and more great products and more great experiences thank you Mac staff sunrise mall I appreciate everything you guys do read more

Omg Soua Khang is amazing!!! () I went in today with a friend to get my makeup done, not exactly sure what I wanted. Soua spent over two hours trying out different looks and made it such an upbeat and fun experience!!! As soon as I arrived she greeted me by name and was super sweet, even though she had to stop at some points to help other customers, she never got frazzled or made it seem like she was annoyed. The whole time she was more than willing to explain what she was doing and why and had the patience to let me try doing some stuff to get a feel for it. After I was done with my makeup, I mentioned another lipstick I was thinking of getting and instead of just picking the closest shade, she took into consideration my skin type verse the person in the picture and made sure I was happy with it. If you have ever thought about getting your makeup done, go here! It seriously felt like just hanging out with a friend while she taught you how to look gorgeous! Soua, thank you so much for such a fun and amazing experience!!!! I will absolutely recommend you to everyone and I can't wait to come back and try out more looks! read more

I had my makeup done by Lianne in the Sunrise mall MAC this past weekend for my sister's wedding and I was beyond happy with the results! She really listened to how you would like your makeup to look and delivered! Plus, she is super sweet! Honestly, my only complaint is that MAC won't allow her to accept tips!! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

So I am still amazed at the work Lianne does and will continue to go back to her. I tell her my vision and she always brings it to life on my face. I get tons of compliments when she does my makeup. read more

MAC Cosmetics - I needed my makeup to match my clothes and this picture does not do what she was able to do to do to my face justice. She's amazing!!! - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

Another store inside the sunrise mall that did not disappoint! My boyfriend and I walked inside to see if they had some lipsticks that I needed and Paulina was super friendly and quick to help me out . I asked her where certain colors were and she was quick to get them for me . She even recommended lip liners that would go with the colors I wanted . Her customer service was awesome and I have no complaints . It makes me really happy to know that this counter doesn't have rude and snobby employees like other malls . I will definitely be back . read more

I was on a mission to get some strobe cream. I was clueless about what tint to get for my skin. Brandon was very knowledgeable and treated me with crazy respect and care. Thank you so much for your patience with me. I will definitely be coming back. Brandon you made my experience read more

I like the makeup here at the Mac counter, but 2 girls here, Mel and Paulina, need to take a class on customer service.... Let me flash back real quick to 2 weeks ago.... My friend and I went into Macy's, to the Mac counter so she could get her foundation matched. Mel SEEMED happy to help. She WAS nice. She matched my friend to the foundation she liked...it did take a little while, but she wanted what she bought to be perfect for her. We spend over $140 and went on our way. Boy, was her nice and sweet attitude a BIG FAT FAKE. We went back to get a different foundation bc my friend didn't like the way it made her look. Things look different when you get into the sun. She felt pale. So into Macy's, to the Mac counter we went. We meet Paulina (ugh.) My friend told her she wanted to be color matched again and told her why. As she grabbed a few bottles, I noticed the girl from the last time we were there. Mel. She didn't look happy. She actually liked pretty pissed off. I ignored the way she looked, thinking maybe I was reading her wrong. So I asked her how she was. She replied with almost off. I said, well, that will be nice.... or something to those words. She didremember usfrom thelast timewe werethere....I commented on her eye makeup and she mentioned it was a palette "over there." She did show me, but then another male co worker walked up and distracted her. I continued to look at it noticing there were 2 different palettes. A few min later, I asked which one she was wearing. She told me, then ignored me the rest of the time, helping other customers as they came in, or talkingwith her co worker. Whatever. Back to my friend, yes, we were having trouble finding something she liked. She didn't want to look pale, but didn't want a completely wrong color that would've been too dark....I can see the frustration on Paulina's face as my friend wiped off the makeup to try yet another. Maybe 3 or 4 times :-/ Honey, let me remind your that is your job to show someone the makeup counter. It's your job to show everything on those counters. From creams to colors. Isn't that what you are getting paid for? Finally my friend decided on something she liked! She did ask for a pore minimizer, so she could get the full effect... it looked amazing. She then asked, "Do you think you could put on some concealer? And some color on my cheeks so I don't look dead?" Paulina said yes, stormed off.... as she stormed off, I watched her shaking her head, roll her eyes, and walk into that little back room. A few moment later, she came out with NOTHING and asked my friend, "What did you want?" She obviously went to the backroom, with Mel, to complain. She put the stuff on.... I think... and gave my friend a sample and took off to that room again. My friend and I decided she should just buy the foundation, so we looked around and Paulina was no where to be found. I did see Mel stick her head out and as soon as she saw we were still there, she went back to the room. I asked my friend wtf, then told the guy who was working the counter we wanted to get this color. Mel came out. She finished the purchase and we left. Not so fast.... when we left, we talked about how rude they were. I was so disgusted with the way they treated my friend, I sat at that damn fountain, took a few moments to think about how I was going to handle this. I told her to wait for me at the fountain. I went in, asked the guy at the counter where the girls were. He said on break. So, as I started telling him how unprofessional these girl were, Paulina pops out of that little room. I asked her why she took off. She said she went on break. I told her, next time, let your customers know you're going. As far as we knew, you were avoiding my friend. She said that as soon as she gave a sample, she thought we were done. We never even walked out. Never said bye, have a good night.... what made you think we were leaving? Looking at the male coworker, I told them both, "Not to be rude, between you having the look of frustration and Mel with a B*/$# look on her face, you were both so unprofessional!" We came in to buy makeup, and bc it took too long, you took off. If your going on break, you should tell the customers you're helping. There was more said, but I won't totally and utterly embarrass Mac or Macy's. Their actions have really disappointed me in the way they take care of their customers. I did call yesterday 3/19/2015 to speak with a store manager. They have yet to call me back. read more

I had my makeup done here by Kat for my graduation. She NAILED the look I was going for, and wasn't pushy in trying to sell me products. This location is inside Macy's, and not as crazy busy as say a normal stand alone MAC store. During my makeup, several customers had walked by and said hi to Kat, proving that she definitely has a fan base, and I can see why! read more

Went to the mall with a friend a few weeks ago and we stopped in to schedule a make up appointment, when we got to the counter the sales woman was on the phone. Wouldn't have bothered me a bit had she maybe acknowledged that we were there, but no, instead she just looked at us and then turned her back to finish her 5 minute convo with who at first I thought had to do with work but when she went to hang up she said "ok, bye love!" After all that she finally addressed us, but not without attitude, leaving us to feel that we were interrupting her personal conversation on company time. Can you say vapid RUDE biatch!! So annoying. "Oh, I'm sorry I'm asking you to do your job." P.s. Her make up looked horrible, I wouldn't have wanted her to do my make up if she showed up to my appointment like that. But MAC is the shiz so oh well. read more

I came in today to pick up a lipstick I had been eyeing for a while. There was a power outage but I NEEDED that lipstick so I proceeded to the counter. I wasn't sure if they would be able to sell anything but right away I was approached by the friendliest person I have ever seen in MAC. I told her I was in the market for lipstick and right away she recommended a shade, completely ignoring the fact the power was out. I picked out the one I was interested in as well. She took me to the front of the store so I could see the shades in a better light. I immediately fell in love with the one I picked out prior to coming. She was totally cool with that and wasn't pushy. I remembered that I needed new blush and she recommended a few shades that would work with my extreme paleness. We decided together what one worked best. I have never been so happy at a MAC store/counter before. I got what I needed with nothing I would regret buying later on. She was more concerned with my needs than up selling me. She gave me her card and wrote the name of the other shade of lipstick I tried on. The lights and registers eventually came back on and I left a very happy girl! Great experience and I will definitely be back! read more

I confess. I'm a total Makeup Addict, and MAC is my crack. No joke. There's only two MAC locations that I trust the most: The freestanding one in Roseville (which I'll get to in a seperate review), and the one in Sunrise Mall at Macy's. I was shopping in the second floor there a couple months ago, and I saw two of their Makeup Artist's doing free makeovers to promote their Holiday Collection, and I got a little jealous, so I bravely sucked up and inquired if I could get prettied up as well. One of the girls who helped me, Susanna, was SUPER nice and made me look SMOKIN' HOT. Ok, so I got suckered into buying a few things (like what good sales people do), but since then I never turned back! I even had her do my makeup for the Lady Gaga concert, and it turned out great! I got my signature lipstick there with Susanna's help showing me how to pull it off (FYI it's called Rebel-Gorgeous color BTW), and I remember the Male Makeup Artist saying out loud when I was paying, "Girl, your lips are Juicy Couture!! FERROSH!" I had a good laugh when he said that, but since then I get nothing but compliments everytime I use it! Great service, friendly staff who definitely knows their product and show their passion for it, and what girl doesn't love being transformed into a hot bombshell?! read more

Friendly peeps at this store. It's a pretty busy location (like most MACs) but they seem good about acknowledging you, and tending to everyone pretty quickly. I had an appointment with Victoria to help me achieve a specific look I was shooting for. She was amazing. Fun to work with, great at her craft and she didn't try to make me feel like a loser with my usually preferred makeup free look. In Macy's. read more

Best MAC store I've ever visited! Wandered into this mall in Citrus Heights on a Thursday night, and it looked empty. The MAC store inside Macy's had one customer, and the one employee was helping her. Yet, she took the time to acknowledge me and tell me she would be with me in a few minutes. FIne, just fine. Let me browse the lippies. True to her word, a few short moments later, the lady started helping me. I'm sad I didn't get her name! I asked her for a lipstick that that store sadly didn't carry. BUT she helped me find a shade that was close, with the finish that I wanted. I am still so happy with my purchase. I'd love to go back here every time I want to get a MAC product, but it's just too far for regular visits. Ugh, too bad. read more

Totally ignored. Associate took off for 30 + minutes didn't even acknowledge me when I said excuse me even though she saw me she still took off. No other associate was working there. The other beauty counter associates couldn't find her either. They said they've been getting lots of complaints about this particular Mac counter smh read more

Amazing experience with Honey who did my wedding makeup in Sept 2018. I scheduled an appointment about a week out a little panicked that I might not get someone and she squeezed me in 30 mins earlier than the time they take customers so we could be finished in time (because she has to split her time between helping customers shopping make up and doing my make up, it's not a dedicated appointment slot to just me). I showed her a few examples and she absolutely nailed it, colors were perfect for my wedding scheme. She is the most warm and genuine person I have ever worked with in retail, she makes you feel like a friend/a special guest in the store. There is no other budget friendly package out there, I can get a full coverage make up done and take $60 of product home, that is an AMAZING deal!!! Almost no where else can you get that unless you have a professional make up artist friend of course . I would come here for any future special make up needs and would recommend any lady to book with Honey for special event/wedding make up! Bonus: since they are within Macys, Macy's gift cards work at the counter! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

Abby was fabulous!!!! She multi tasked took care of clients and did my make up amazing job! Super friendly!!! Five star all day!!! read more

I went to MAC yesterday to get my makeup done for a photoshoot. They did such an amazing job! I know that MAC has this reputation of having bad customer service, but the employees could not have been friendlier or more helpful! I was helped within minutes of setting foot in the store. Lianne was the makeup artist that did my makeup. She did an amazing job and was super friendly! I definitely recommend asking for Lianne to do your makeup. And I definitely recommend this location. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Citrus Heights, California

Seriously the best costumer service ever with makeup they were all so helpful, sweet, and didn't make me feel stupid because I didn't know much about makeup!!! Laura did/ taught me how to apply and what I need seriously the best my face has ever looked!!! I've found my forever concealer!! Thanks to all the ladies at MAC love this location read more

I use to love this location til today, there was this Asian guy there today who was not helpful at all, I asked him about eye liners and brow liners it was just like he couldn't be bothered, I have always loved my trips to Mac, because they are always helpful but that guy was not helpful at all, so not impressed with their service, I really should have went to another location, they are known for their good service after today I thought other wise, when Kat was there it was amazing, not anymore. read more

My niece & I had our make up done at MAC inside Macy's by Abby. Abby is phenomenal & her handwork is truly an artwork! She listens to what U want & does exactly what U want & what will look good on U. The manager Soua was also wonderful! Both girls were super nice, friendly, caring & welcoming! I definitely recommend this place & especially Abby! Thank U both very much ladies!!!!! read more

I had an appointment to get my makeup done for my engagement photo shoot. I had Abby and she did an amazing job! All the girls that day were extremely nice, and had great tips and pointers. I got so many compliments all day long on my makeup and it was photo perfect! I bought a lot of the products she used and since then, I've been able to replicate the look and continue to get compliments on my makeup! Viva La Glam is the best lipstick out there and I'm totally in love with the coconut Fix+ spray! Like like like this MAC and the girls that work there! read more

The staff here is always very kind and helpful, not pushy and they keep their products in stock imo. I do wish that I could get MAC points here because this one is closer to my home but I understand there's nothing they can do about that. Overall, they have what you're looking for and because of where they are in the mall you may even get wrapped up into buying perfumes! read more

Jasmina was amazing today. She made my "Red Carpet Party" make up. Expalined everything and hope i will use her advices. Thank you

Lisa is amazing!! Everytime I go to buy products and she's working I know I'm going to get the best customer service. She listens to your needs and wants and suggests products best suited for you. She also encourages you to try new things and being someone that's not super into all the latest makeup trends she really helps you yo step out your comfort zone but still maintaining your own look and aesthetic. I was so happy with the serviced I receive that I even brought in my mom and she bought stuff too. This location is great because it's less busy than other locations so you really feel like you're being taken care of. Even with multiple customers Lisa always makes you feel like a priority. I highly recommend her! read more

I love the irony of our shopping needs these days. In the stores where you need absolutely no help and tell the workers there "no thanks I'm just browsing today" (several times), you'd like to assume you'd be left alone to browse. But alas when you actually need help, there's none to be found. This was the case with our last escapade to MAC. We were just looking at lipsticks and had the two people working there come over several times to see if we had questions. Each time we answered politely (surprisingly) but they sulked off. I am so not joking when I say sulked. Then whispered to each other. When my sister finally decided on the lipstick she wanted, we walked up to the checkout and asked for assistance. They waited a good 30 seconds before looking up from their phone to acknowledge me standing there and said, "I'll be over shortly." Shortly by the way means at minimum 5 minutes. We showed him the shade we wanted in matte and guess freakin' what? Yep, SOLD OUT. Of course it was. I'm tellin ya guys, IRONY! We ended up writing down the name of the shade and told them we would order it online. read more

Im very disappointed in the experience I had at this MAC Counter. I have always purchased my cosmetics from this location and always had such a great experience. Today was very different! The young lady that was helping me color match she was in the middle of helping me with half of my face stark white and the other side matched pretty well. I wanted the N5 which matched me perfect. She said she couldnt find it and that they must have been out. So she looked it up and they had 17 in stock. She told me she would be just a minute while she searched for it. Next thing i know im sitting there for 10min while she helped 3 other customers, checked them out and just left me sitting there. I would have been more than happy to spend $200 plus but i felt like i was blown off! read more

Total MAC addict. Susie the manager at the MAC in Macy's in the Sunrise Mall is fabulous! She will help you and give you everthing you need to be looking like a PRO! read more

Alexis was so kind and helpful. She had an amazing personality and helped me any way she could. Left with the exact colors I wanted, and am very grateful for her help. Will be back again! read more

What a splendid trip today at MAC Sunrise. Janay was the wonderful lady who helped me. Her knowledge of the products was very impressive, and her work was patient as well as efficient. Janay answered all questions with ease that I asked, in addition to recommendations I found very helpful. She did a perfect color match, as well as assisting me in finding other products I was interested in. She had phenomenal customer service, and I left with a smile instead of a headache. I didn't have the best day, and her positivity was contagious.Thank you for your kindness, and because of her I can guarantee I will be back, and when I do, I will be setting an appointment with her. Very much recommend! read more

I forgot the lady's nam that helped me (she was of Asian descent) But she was super friendly. She helped me a lot and taught me so much about make up. I am an late bloomer when it comes down to makeup, but she made it easier to understand. I will be seeing her in the near future! read more

Lisa has recently taken over as the MAC counter manager inside Macys and SHE IS AMAZING! so incredibly talented and a delight to work with. I treated myself to a makeover and could not be more thrilled. Highly recommend! read more

Ok, let's start by saying I have never liked my make-up done by anyone over the decades and that includes Trish McEvoy, along with the best Los Angeles has to offer, but today Miss Janay Famous killed it. She is a gem my sister found years ago at the M.A.C. Counter at Nordstroms. You can find her at the M.A.C. Counter @ Macy's, Sunrise Mall. She understands how to enhance features and bring out your best. She did five of us for my niece's high school graduation today and she nailed it from the 16 year old to the almost 50 me. We are all tough critics and she thrilled us all. Not easy odds. She has set the bar sky high. I will fly in for her talent, but if you are lucky and live close go see her. Her talent is only surpassed by her charm and charisma. She literally makes you feel and look beautiful. What a treasure. I'm an official groupie. read more

I came in as a walk in for makeup before head shots. Lisa was such a professional and did a terrific job despite the fact that she was alone managing the counter as well. She took great care of me and the makeup and photos turned out fantastic. read more