Jenna from MAC was so awesome and extremely helpful! I was looking for the perfect lip combo for my brown skin and Jenna was so patient by helping me find a lip liner, lipstick and lipgloss that all works together for a holiday, ombré look (see image)! She's super kind and I insist requesting her when you're at Macy's MAC at Newpark Mall. There was another worker there who was very unprofessional and she got upset around me and another customer when Jenna was helping me, I didn't get her name but I'll try to get it;she was slim and had her hair in a bun. Jenna also informed me how I qualified for a free holiday gift for my purchase, super sweet (see image)! read more

MAC Cosmetics - Macy's - Mac Holiday Gift - Makeup Artists Near Me - Newark, California

MAC area is nicely organized and clean Tons of product out on the floor and set up in a way that is appealing to the eye I walked around for a few minutes looking for an employee ..... Finally one popped up She low key had an attitude I asked for a specific product and unfortunately it was not available I did buy another item I needed read more

Does anyone know how to greet or smile these days? Upon walking in & out of this store, i passed 9 employee's thats the number i counted after passing 2 employees that they flat out ignored my smile and head nod. So it totaled to 11 people that i passed by and looked me straight in my eyes and looked away. No smile, hello or even a nod. I didn't even bother purchasing anything after i felt the bad vibes in here. I understand people have bad days, but get real! You work in customer service. The least you can do is give a head nod. Felt nothing but negativity in this store. The only reason i gave it 2 stars is because the overall cleanliness of the store was great, tidy & clean! read more

MAC Cosmetics - Macy's - Makeup Artists Near Me - Newark, California

So this weekend(Saturday) was national lipstick day.... Exactly...who knew?!! So we get some girls together to go stand in line at Macy's Newpark mall... I get there a little early...It looks like 400 ppl are already lined up... Really, I have no idea how many ppl are there...I can't tell, But man was Mac and Macy's on there game... It was organized and very well done, It could have been chaotic... but, It wasn't BRAVO&KUDOS to all the staff... I got my "Forbidden Sunrise" Love it, Thanks!! read more

MAC Cosmetics - Macy's - Seriously, The line... - Makeup Artists Near Me - Newark, California

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I love the way my lips look with the Mac glosses! I freaked out when I noticed that I was almost out on my favorite lipgloss so I came to this location for more. There were some ladies doing makeovers which is fine, but there were 2 just walking around rearranging stuff. I waited patiently at the counter waiting for someone to come up and ask if I needed help, when no one came I walked around to where the girls were at and they completely ignored me. I asked for help and I felt like I was bothering them. Why should I spend my hard earned money at a place where they obviously could care less about customers? I'll take my business elsewhere. read more

I like MAC a lot for my make up goodies but don't expect great service at this location. It may be because there weren't enough girls around but I was waiting for someone to ask me if I needed help. I was eye ballin' those pretty made up faces and no one came over. So I said, screw it, and left. Usually, even when it's busy I get at least a "hello." Now I've learned to just got straight to where the exact make up I want and pull it from a drawer. I don't have the patience for people who don't want my money, especially if it's for a new shade of lipstick. read more

WORST CUSTOMER SERVICE EVER!! I was there first, already assisted me then left me without saying a word! Made me wait for so long and didn't bother telling me to wait or she will be back. She just LEFT! I reported her to the Mac Consumer Care! Drove to Newpark for nothin! Had to go back to Hayward to buy 3 blush, 2 bronzer, 2 lipstick, 1 studio fix, 1 stick foundation. read more

MAC Cosmetics - Macy's - Vietnamese lady who left me hanging without saying a word! - Makeup Artists Near Me - Newark, California

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This review is for Tiffany who I had the pleasure of meeting today. My foundation color has been off and I had a gift card to use so I decided to come here. I was in search of a new foundation, color match and bronze/blush. Tiffany really listened to my concerns and answered ALLLLL my questions. She took the time to show me the differences and whenever I was up in the air about something she made great suggestions. She was very patient and honest with me. She even got a second opinion as I was being really indecisive. Tiffany was really personable and I would definitely come back! Thanks for a great experience! read more

I had a really fun experience by going to the MAC counter at Macy's New park. Crystal was amazing ! I know I had to be a challenge for her, as I am a mature lady will "issues"! She gave me a makeover that was so enjoyable and I felt confident and pretty . Thank you Crystal! read more

MAC Cosmetics - Macy's - Makeup Artists Near Me - Newark, California

I had a really important engagement to go to yesterday by 130p, so I made sure I was the 1st one there at 10a when they opened. It was only one lady by the name of Haley working. She told me I would have to wait until 11a, because she was by herself. I explained to her what my situation was and she took me in and had my make-up looking great in less than an hour. Thanks Haley. read more

My review is overdue I just love the people here at MAC I had my make up done by Edgar he was great I loved the look ,smokey and natural, he also chose the exact shade of foundation..everyone at MAC is always so nice and willing to help, even when they are so busy they acknowledge you and let you know they will with you as soon as possible read more

Went to this location in my recent days. I went in there not really knowing what I wanted and let me tell you I left there with a boat load of stuff that I definitely needed!! I chose an awesome foundation and got the perfect primer with SPF!! I am in my late 30s and let me tell you the products I was recommended were exactly what I was looking for. Haley, who was assisting me at this location at the time recommended me the following products: fast response eye cream, studio water weight, SPF50 Primer, mineralize skin finish. All those products were for my face. Now, I'm a lipstick girl! I usually choose nothing but reds because I am dark skin or tanned complected. Haley took me to another level when she recommended me the following lipsticks: Viva Glam Taraji which is on the brighter pink side and rebel which is a deeper pink. I LOVED THEM! I also got the Taraji Gloss and Power Supply which is almost like a sheer red but you can wear it over your lipsticks. All in all my Experience was wonderful. I will definitely be back at this location!! Ask for Haley, she knows her stuff! read more

I like MAC products, however, I think this location is awful. I went there last night and it wasn't even busy and I got crap service. Here is the breakdown: - 1 representative was doing a makeover on someone. - 1 representative was doing a makeover on what looked like to be her friend. (I get that we all have visited friends at work). - 1 representative went on break or something. - 1 representative was on the register and couldn't help. - My representative helped me by answering a couple questions, I told him what I wanted and that I had more questions about other products. He said he was going to get the products I wanted and put them at the front desk. He never came back, and when I turned around -- he was applying make-up on someone!! Um hello, I said I had more questions. Look if you have an appointment -- OWN IT and tell me. I'd rather you be honest than me hanging around thinking you are coming back. read more

It's one polar extreme or another. When they're off, then they're on point, but when they're off, they're falling-off-their-chair off. I like Mac in general, and over the years I've been a loyal customer they've mostly been helpful but recently the people here have gotten quite relaxed about their customer base. If they see a potential sale, they'll stop talking to you and go for the kill with another person. In the business sense, it's natural, but in terms of customer service it's a compete dud operations system. I know you gotta make your money, but are you sure that I wasn't going to buy anything? In general it makes Macy's and MAC look like a bunch of money grubbing bafoons. Not the best look in fashion. Days like that, I head over to the Benefit or Clinique counter where they're always cheery and helpful. MAC: If you're laggin, your customer base will too. Just sayin'... read more

I just have to say that no matter what MAC store I go to or MAC counter I stop at I always get treated right. I guess, I am someone who doesn't show up demanding help or giving attitude or trying to sample all the shades and dont plan on buy anything. They are Make up Artist not Miracle workers or Mind Readers. I stopped in yesterday at this location, of course I was noticed and was told that someone would be right with me. I checked out all the merchandise and once the super sweet guy at the counter was done, he came right over. They were out of some stuff but that was okay for me I just chose something similar to what I needed. I guess I don't understand when people go to the counters, old as they are, wanting Neutral colors. For those of you who don't know MAC stands for Make-up Art Cosmetics not look like your grandmother makeup. If you want that go to Clinique! read more

I love MAC cosmetics. I have been to many many MAC stores in many states. Omg the Macy's new park mall MAC counter has the worst customer service ever. All of the ladies have bad attitude. Received really bad customer service from Martiza today. Such a difference shopping at the Nordstrom's Mac counters. Never going back to new park MAC again. And their selections are limited as well. read more

The "WORST RUDE AND UNEDUCATED STAFF" ever.. So I gave a call to the Mac dept to exchange the item I purchased at Macy's 4 months ago. Unfortunately I lost my receipt and the box in which it came in. However as per MACY's return policy (from their website) you can return or exchange at item without proof of purchase that cannot be validated by Macy's system and a store credit ll be issued for the item's 's lowest selling price within past 180 days. I spoke to Grachalle - manager at Mac and initially she just ignored stating that's all crap and they dont have such return policies. So I went to macy's website and read out the policy to her and she said "oh ya Macy's has something like that but not applicable to MAC. I again spent 20 mins in proving her that MAC is listed as one of the dept in their list and all return policies applies to Mac aswell. It wasn't enough she went on challenging Macy's policies and at that moment I just gave up. I mean seriously? They work there and don't even know company polices ?? It was such a waste of time and energy to talking to Mac staff. The manager was way to rude and I felt she didn't know anything. I then called the MAC located inside Macy's at oakridge mall and Mac lady agreed for an exchange without any questions asked. I wish I would have called them earlier. I am never going to Newport Mac again.. read more

The reason why I'm giving them 2 stars is because I went to get my make up done a couple months ago (but I forgot to write the review until now). I was seated and as the girl started doing my eye makeup, someone walked past her and said, "Remember, you have 30 minutes so try to do it fast..." keep in mind my eyes were close because she was doing my eyeshadow but I mean I could still hear?? :/ hmmm all the other times I've gotten my makeup done at MAC they always took their time to make sure the outcome was flawless but not here at the NEWPARK location ... well at least not anymore. If you want your makeup done go to southland, but if you want to buy makeup and you know what you want... then it's not that bad. read more

I've been to this MAC counter before, and have never really had anything to complain about but when I went today (a Thursday at 11:30 am), I guess I just expected to be helped a lot faster... I usually go on the weekends, when they are super busy, and it just seems like you don't have to wait around for as long... I don't know how many times the lady told me she will be "right with me." I patiently waited as they sold people single lipsticks and eye shadows, meanwhile, here I am, itching to spend some $$ and I am waiting... Finally I get helped. I tell the lady I want a dramatic new look, I tell her what colors I have, and what colors I want to try.I even show her pictures of how I normally do my dramatic make up, and it seemed like it took forever for her to get all of the colors she needed, and still walked away about 100 times before she actually got all the make up on my face. I started my review with one star as I waited, but I changed it to 2, because the lady who helped me really did do a good job on my make up. Even still- I think I will stick to the Mac Stores, and not the counters. read more

Management at this mac counter needs customer service 101. If a customer is late 15 minutes they r turned away, but if a customer arrives on time and the artist is 20 minutes late management does not have the common sense to have empathy for the customer until the customer has to bring it to her attention THAN she apologize. Some key facts there were 4 FREE artist, the counter was not busy and when our artist arrived she helped ring up another customer buying product can u say wtf are we invisible?? Thank god this was just a appointment for my 16 to be exposed to learning how to apply makeup and not a appointment of importance. All I can say is macy/Mac u guys have a lot of work to be done in making your customers feel valued and not a bother to your Mac manager Dominque Good luck Macy's/Mac u need i read more

I love the products and everyone is really nice when walking through or shopping around and the people always change... I'm writing this review on their schedules for having your make up done ALONE. During the week they won't take you until 1pm... which is ridiculous... they should have appt slots for anytime from open to maybe 2 hours till close. They would be able to see so many more people, meaning they'd make more money. I just don't understand. I didn't realize people only get their makeup done in the afternoon, late afternoon or evening. Please make changes.... I want to love your services. read more

I didn't get the name of the girl that helped me today, or lack there of, but it was the worst experience I have ever had at Mac, the girl pretty much just showed me the product handed it to me, after I had asked her for help with a certain look, she walked away and didn't bother to come back to see if I needed assistance. They lost my business. And I'll pretty much never go there again. Didn't even want to help the person I was with, guess it was too much of a bother. Shopped January 6, around 1130 am Zero stars from me I'm only choosing one because I have to read more

BAD costumer service.... First off I just want to say I'm not a picky person and I consider myself being pretty understanding when it pertains to working with the public since I as well works within this industry but the gals working at this Mac are lacking good customer service. I understand that it can get busy and it is hard to get to everyone as quickly as possible but a simple acknowledgement would be nice. I waited for a good 15min waiting to be greeted by someone. I felt like a ghost. I would make eye contact with them and they would look right passed me. So I took matters into my own hands and confronted one of the girls for assistance. She was sweet and said she would attend to me a quickly as possible. i waited a little bit too long so i left. They should have more staff on busy weekends. I suggest people to go to MAC in valley fair mall in San jose, it's bigger and the employees are nice and attentive. read more

I don't wear heavy eyeshadow make up when I go out but MAC's products are great. They have an unlimited about of shades and finishes, the sky is the limit. On this occassion I purchased their eye liner gel and the ladies here are super friendly and helpful. The only bad thing about THIS particular MAC station is that it is on a really bad spot in Macy's. Everyone entering the store to go into the mall walks through this area and it's always a hassle. You can't even look at their products without being bumped into and/or rushed so that you can move out of the way. :( read more

MAC Cosmetics - Macy's - Makeup Artists Near Me - Newark, California

I shouldn't have gone here. I saw the reviews were very bad for this location but I just needed to get 1 thing and I figured it'd be fast and not a big issue so not much room for a bad experience to be had. Right? Wrong. I don't remember the name of the woman who helped me. She was really rude the entire time. You know when someone is forcing themselves to be nice? Yea, that's her. I didn't even do anything. I wasn't wearing makeup because I don't wear makeup everyday and I was just running errands that day anyway. I just needed to get 1 spiked eyebrow pencil. That's it. It was slightly busy in there. Not by a lot though. It was a Sunday and I expected them to be hella busy but they weren't. There was literally only 3 customers in the Mac kiosk/ store, Me, a woman who was already getting helped and then a 3rd just browsing. But it took them a long ass time to get my 1 little stupid eyebrow pencil. I honestly could have gotten it myself. It did not need to take 15-20 minutes to get 1 thing. The girl told me I should buy two because spiked pencil runs out fast. 1) I don't wear makeup everyday. The 1 pencil lasts me like 3 months. 2) how can you be rude to me and then try to garner another sale?! I should've just said never mind and walked out because guess what? Like I mentioned before, I don't wear makeup often so I go through it slower than most. But what a coincidence this pencil only lasted me 2 weeks. I swear she gave me a half used pencil. Sucks that there is no way of knowing until it runs out. So now I'm gonna have to go back and either get my money back ($18 for 1 stupid, half empty pencil!!!) or get another one. I bet she gave me a tester one lol That's pretty gross but I see the humor. Ari-0, Mac girl-1 You win this round lady. read more

Every time I go to this MAC in Macy's they're all super friendly and I always end up buying cosmetics that I don't need simply because they took the time to show me and guide me. I've also had my makeup done and I felt so beautiful read more

Their lipstick collection is HORRRRRENDOUS!!! They are dirty!! I didn't even want to test on my hands. Their selection is pour and repetitive. read more

I usually don't write bad reviews on here but I had the worst experience at this MAC location.. Or the ladies that worked the night of 5/11/12 were just weak. No one asked if I needed help finding anything. They made me feel like I was in their way when I tried to browse their selection. Geez, I could understand if it was busy.. So whatever, I went there because I wanted two things that I was 100% sure of purchasing so I went directly to the cash register and stood in line patiently.. As soon as it was my turn up to the register she leaves without acknowledging my presence. She wasn't even doing anyone's makeup or attending to any customers. Screw this place! I left empty handed and super upset. read more

I had my make-up done by Coco for my birthday dinner. She's super nice and tries to accommodate your style and preferences. I don't normally wear a lot of make-up but I wanted something more dramatic for my special day. I was putting my trust in her hands and crossed my fingers that I wouldn't turn out looking like a crack whore. Ultimately, it turned out great! I recommend that you ask for Coco if you ever get your make-up done at Macy's Mac. In general, the staff is always friendly when I need assistance. They've never pushed products on me and was always helpful with tips and techniques. I like that they offer complimentary make-up sessions with purchase. read more

Okay I'm so overdue for this review! I went to MAC one night about a month ago. My purpose was only to buy lashes. I usually try to go in and out because MAC employees don't have the best attitudes. Let me tell y'all my whole opinion on MAC employees changed by meeting FAITH she's a makeup artist at the Newpark mall location. I rarely wear makeup and was completely lost looking for some basic items for an event I had to go to that night. Here come Faith to the rescue helping me every step of the way. Not only did she go out her way to put my lashes on me she also matched me with great foundation and hooked me up with a spray that helps makeup stay on all night. Thank you Faith for restoring my faith in Mac. I ended up going to Mac to just buy some lashes but I left with foundation, eye brow pencil , and a finishing spray!!! Thanks again Faith. read more

My fiance buys her make up here. I guess if you're a regular, they get to know you pretty well. They are pretty nice and don't try to over sell you for the most part. read more

MAC Cosmetics - Macy's - Makeup Artists Near Me - Newark, California

I love the MAC counter employees Mari, Eddy, Reza, and Manisha!!! They are glamorous and wonderful makeup artists! Mari was kind enough to give me makeup tips on her busy schedule. Eddy is always willing to help me with foundation colors. Reza helped me with my eyeliner. And Manisha helped me with my lipstick. I live by the mall and they don't mind me there everyday as they know I have a passion for makeup. If you need MAC makeup tips u gotta go to these awesome MAC employees from Macy's. They have excellent knowledge of makeup and outstanding customer service!!!!! read more

MAC Cosmetics - Macy's - Rebel Lipstick love it!!! - Makeup Artists Near Me - Newark, California

It's a great place. I get my make up done here all the time. You have to go see EDDIE he is the best. They are understaff at times. But you can't go wrong with MAC. This place is great only lack of customer service right away. read more

The customer service here is awesome! All the employees are super friendly and helpful. They always have a smile when they greet me and I just get a super positive vibe whenever I visit this MAC counter. Will definitely be back! read more

I've given up on this location after years of trying to get some decent customer service. I'm not sure if its because they are understaffed but I highly do not recommend this MAC Cosmetic counter. I am a freelance makeup artist, I have some knowledge about their products, and have an expectation of what kind of service I should receive and this location doesn't cut it. For those who are willing to drive a bit further, I do recommend the MAC Cosmetic counter at Southland Mall. I've never had a consistent color matching with this location. I've had maybe 2 experiences out of many over the past 4-5 years of purchasing MAC Cosmetics that a sales associate on their staff has gotten my shade and undertone correctly. I have an unusual skintone that is not quite warm or cool, but somewhere around neutral. I'm not sure how this location hires their workers but some don't seem educated enough to be selling cosmetics to people if they can't provide a solution to everyone's needs. They sell great products but their sales associates needs to be retrained, hire more sales associates at this counter or a better system of how their sales associates communicates with each other and who is stationed where. Being busy and lack of staff is no reason to be rude or neglecting potential customers. Greet them kindly and tell them you can help them as soon as you can does wonders, trust and believe that. If a customer has an appointment, it is understandable that sales associates cannot help customers, but there needs to be other sales associates to help with regular customers. I would ask for specific items and they say they will get my items to the register for checkout, but some how the few steps to the register never happen and I'm waiting at the register to pay for items that aren't even up there yet. I've had a few friends get their makeup done at this location, and it would be decent but not what I would expect from the MAC Cosmetic brand. Blend, blend, and blend would be my advice to some of those sales associates and learn color theory of what works with certain undertones and shades of skin. The other reviews speak for themselves, this counter is not the place to be for purchasing MAC Cosmetics or receiving any services. read more

Ok. So, I'm all about giving chances. I purchased something from the Benefit counter, and decided to go to MAC to look for a neutral lipstick. I'm looking and the MAC girl comes over and says, "How you doing?" Knowing full well she couldn't care less. I tell her what I'm looking for. She grabs a lipstick and says "Here, try this" and walks away. Seriously? Wow. Employee of the Year, folks. Fool me once, shame on you, fool me twice and you must work at MAC Newpark Mall read more

Tiny counter. Assistant too busy talking on her cell phone to serve a customer. And now she is gone completely. Bye, Newpark mall!

The MAC counter is bright and shiny and I love bright and shiny things so I give it a 4 even though I have never actually used the product. Again, like a small child, I like bright and shiny. Oh and one of the MAC peeps looked like a drag queen so that was fun. Stop when you look like a clown. read more

Ok, so this particular MAC doesn't have the most thorough selection, but 4 stars for Miss CRYSTAL J. She was so sweet and accommodating, didn't rush us, and wrote down every step of application after she was done.. She nailed my requests it on the head, and did not push any products on me or my mom. She gave my mom a beautiful smokey eye and made my eyebrows look so thick and gorgeous. She is the only one I'm asking for next time I go! read more

My skin changed drastically after having my baby last year, everything I used to be able use on my skin is now too drying and oxidizes super orange and makes me look gross. I finally decided I need a color match and some help. I've never worn MAC foundations or concealers but decided to try it out since they seem to have so many different kinds. I came in, no make up on, toddler on my hip and was greeted by the sweetest girl. I can't for the life of her remember her name, but she was super pretty, long black hair and her make up slayed. I explained to her my issues and she recommended that I try a foundation with a more yellow undertone to cancel out my pink hues in my skin and showed me a pink and yellow on my skin and lord she was right! I got the studio sculpt which is pretty hydrating without slipping right off my face. She had the same skin problems I did so she was spot on. We moved to concealer and she matched me perfectly! I bought both and some fix plus from her and she told me if for any reason these oxidize weird on me to bring them back and see her, which was a nice touch. You can tell she's passionate about her job. I've been wearing my studio sculpt and pro long wear for about 4 hours now and no oxidizing or settling into fine lines super happy with my experiences and will definitely be back. read more