I had several issues getting through my truck rental, but in each case, working with a human being…read moregot me past them. I started with the Penske website, which is not as useful as it could be. Every time I tried to specify a 1-way rental, it defaulted to a 3-day, unlimited mileage rental, at a cost generally starting at $850 and going up from there. I switched to same location pick-up and drop off, which provided realistic rates, but it would not let me specify pick-up and return times other than 7am. I called their toll-free number, and within 5 minutes of speaking to someone, I had the arrangement I wanted. When I arrived, my truck was not ready, because the previous renter did not return it on time. The woman with whom I worked was able to get me a slightly smaller truck (which was initially at the same rate) with a slightly increased daily rate discount (over AAA), and 50% off on mileage. The move went smoothly. When I returned the truck, the mileage discount was not already in the agreement, and this same woman had to, and was able to, put it into the contract at the agreed-upon rate. So it was a decent, not horrible, experience, and having gone through it, I know even better how to go through this should I ever need to make another rental.

Ha Ha Ha...I did call the very nice and polite woman below. No, I got no refund, no apology, not a…read morething. Penkse business model is: Lie to customers about price Keep customers' money regardless Act dramatic about how "sorry" Penske is

Ryder Albany NY stinks. Had my tractor in for a breakdown, Ryder stated they fixed the problem, I…read moreride 60 miles and it breaks down with same issue. This is not the only run in I had with the Albany Ryder. I had another issue with a different problem. Same thing. Next day after picking up the tractor it breaks down with same issue and their sub trucks are junk. Had one with no air conditioning and then another with seat broke. STAY AWAY FROM RYDER ALBANY NY TRUCKERS!!!!! MANAGEMENT GET RELIABLE MECHANICS NOT OUT OF A BUBBLE GUM MACHINE!

I've never rented a truck before. The on-line reservation process was EASY, including offering…read morecheaper rates for other dates. My truck was ready and waiting, spotless, and in perfect working order. The staff was welcoming, patient with my questions, and professional, verifying all the details. Checking back in was only slowed down by some friendly chit chat...quick and easy. My ONLY fault is on myself for assuming a ramp would be on the truck, and it wasn't. But when I go back, and I will, I will know that next time!

From the owner: Save Up To 20% When You Reserve Online Today!read more

we had a great experience when we returned our rental vehicle to enterprise on fuller road. Ron the…read moreassociate was so kind and polite he made the return process flawless. When we need another rental we would look forward to having Ron take care of us.

Avoid. Was in a crunch for time because of a flat. Booked my car and drove out. Get there and told…read morethat they don't have any cars and they've been trying to call me. I have great cell reception and no missed calls. Now I'm scrambling to find a car. Don't accept reservations unless you have cars available.

I brought my car in to Colonie UHaul for a trailer hitch today. when I made the appointment, I was…read moretold two hou for the work and given a reasonable quote. when I picked up my car- more than hour earlier than I had expected, I was delighted to discover the final cost was more than 100.00 below the original quote. John was courteous, knowledgeable and helpful, I will definitely return. thanks UHaul!

Awesome service! Nick and the team installed a hitch on my SUV. When I got home I realized that…read moremy racks didn't fit in the hitch. I called Nick the next day. It was Saturday. Last day of the month. A VERY busy day for UHaul. Nick said "cmon down let's take a look". Turns out there was a manufacturer's defect. They swapped it out on the spot and I was out of there in 30 mins. This is my 4th uhaul hitch. I never had an issue before,but knowing that they'll take care of you if there is one feels great.

Short staff. Line of…read more15 people waiting for a truck. Only one staff member. Worst experience here in Albany Location. Book somewhere else

I do not often write reviews, but this one is much deserved…read more They are slow as molasses at this location. Also, if you go on the highway and incur tolls, they will not let you know on a timely basis and wait to add the charge to your account until you have incurred a fine by EZpass which they will then make you pay. I used another location, and was only charged the actual charge, so this was clearly their doing. Their laziness or inaptitude cost me $45 in tolls extra! The charge for the car was also very high. I should have -and will in the future- rent the same van from Home Depot and pay much less. Having to return the truck with gas filled to the level it was at pick up is also a pain, and you end up filling it higher than you need to. I will never, ever rent from U-haul again, and you should not either.