the manager in the Chicopee U-Haul is poor at customer service. we went online and showed there…read morewere trucks avaliable but the manager insisted there were non. so we left then said well let's try online anyways. and booked the truck went back in and walla truck available. he was acting shocked. but we knew better can't fool customers. the guy that took our info was so pleasant and nice. he should be manager

This morning I came to the Memorial Drive Chicopee Location and it was posted 9 am open time. 9:45…read moream they opened up. My partner asked me about the free boxes and the employee said take 1 not all. He then started screaming for the other employee. I asked if he was having a bad day his response was to me " you don't know how my day is going. And then asked me why I would ask him and I simply said you seem to have a bad attitude. He then told me to shut the fuck up and walked away. If I didn't need that trailer at that moment with people waiting on me? I would have walked out. He was DISRESPECTFUL RUDE AND VERY THREATENING. Now after when I bring the trailer back, he will be straitened out. I don't want free rentals or money off the bill. I want him to feel how I felt the moment he told me to shut the fuck up. Thanks uhaul for employing a great guy. I hope you get this review.

Horrible customer service in this location. Don't even ask them to refill propane bottles when it's…read morecold out, they won't do it. I had a guy that filled my bottle once before say he "wasn't qualified" when it's cold out. Never any representative around to help and if you do their attitude sucks. Some of the younger employees are still eager to help and provide good customer service, but the ones that have been there a while, forget it. I hate to pigeon hole the entire place but you never know what you'll get at this spot.

We rented a truck here for my sons move to California. My husband I flew in to drive with him in a…read morecaravan 3000 miles. I was prepared for anything. To my surprise the truck was brand new! 200 miles on it. Bluetooth capable. So clean. Killer ac. And it towed very well. I was very comfortable during our road trip. Very impressed U haul. You were worth it!

The owner, Gregory Wells, is exceptionally rude, unhelpful and disrespectful. While the location is…read moreeasily accessible, clean and full of products-the owner makes it a miserable experience. I'll be sure to give m business elsewhere before putting a penny in his pockets.

I've rented from U-Haul several times but never this location. My daughter (I was with her) rented…read morea van for 3 hours to move a bed and bureau, driving less than 25 miles round trip. We returned the van and the people here are claiming we damaged the van because a screw on the underside of the rear bumper is missing. The charge will apparently be at least $150 to "repair" this. In no way is this fair or reasonable. My belief is this is a scam to make $150+ to replace a $.50 screw. I will be contacting the better business bureau and the Attorney General's office.

Jocelyn and company walked me through all aspects of my first car accident. They were patient,…read morefriendly, accommodating and explained every step clearly. Highly recommend!

This place was great! The owner really worked hard to get us the best rate. She was very helpful…read more Not what I expect from a rental place. I highly recommend this business.

I scheduled an appointment by telephone to arrange a car rental. They never bothered to call.read more

Terrible customer service. Gave me a car with faulty breaks and after 4 miles…read moreCar would not move. Was told to call ford to get a tow . Waited 90 minutes in a terrible situation blocking traffic ! Then would not give me another car because they said I damaged brakes!

Redman's Trailer Sales I cannot say enough about Rob Redman…read moreand his expertise. I was in a difficult position with regard to my brand new Venture RV, and Venture Customer Relations suggested I contact Rob for advice; I'm so glad I did! With incredible patience, he talked me through all steps necessary to diagnose my problem, and it worked. I want to emphasize that I hadn't purchased my Venture from him (wish I had), yet he still took the time to help me out. Rob is a class act, and truly a wonderful human. Don't hesitate to call him for any and all your RV needs.

Easy rental throgh Redmans. My first time renting a…read more trailer and I would do it again throgh this place. Very easy transaction, the trailer was clean and in very good shape. Highly recomend these guys for rentals. They have Ubaol trucks as well as trailer sale etc. Very happy customer. Five stars