Mac Nurse could just as well be named "Mac Heaven." This one-man business in Hardwick, VT, is exactly that for us Mac lovers in a rural area. On that rare occasion when your Mac is ailing, Mac Nurse (aka Perry Heller) will welcome you with a prompt appointment and greet you warmly at his office door right on time. I have sought help from Mac Nurse on three occasions: once for a general refurbishment of my aging MacBook Pro, and twice for viruses. Perry listened respectfully as I described my problem; gave me the diagnosis in non-tech, understandable English; quickly fixed it, all the while offering ways to make my use of this wonderful machine more interesting and efficient. By the way, at the same time, he will also sync any other devices you may have with you. And all of this is offered at a very affordable price. Perry clearly loves Macs and is devoted to keeping your Mac in tip top shape for as long as possible. To accomplish exactly this, and as a great added bonus, just check out the Mac Nurse Facebook page--VTMacNurse--for free tips and advice to keep your Mac running at its very best. You can be sure that when my hard drive dies--as it inevitably will--I'll be heading to Hardwick to buy a refurbished computer from Mac Nurse. read more

We needed some help cleaning up our network connection for our guests at the Craftsbury Farmhouse (www.craftsburyfarmhouse.com), and getting the strongest Wifi signal we could throughout both our home, and the rental home. Perry Heller runs his tests, diagnoses the issues, and calmly goes about doing his magic. On the first visit, he reconfigured our Wifi extender, eliminated unneeded networks, and ran Time Machine to backup our data, and move our photos and videos to an external hard drive. On his second visit, Perry moved our photos and videos from my IPad to our MacBook, then from the MacBook to the external hard drive. This cost-conscious move created much more storage on both the IPad and the MacBook, and both run extremely well. Perry has no agenda. You explain what you want, and he works to meet your needs. He explains everything in layman' terms, offers options, and allows you to decide how you would like to proceed. His suggestion to call FairPoint to see if we could increase our Internet speed led to a significant jump in our megabits. Overall, MacNurse increased the health of our devices, and Perry educated me about many things that I had little knowledge about. read more

Working with Perry at Mac Nurse was the best computer buying experience I've ever had! He set me up with a refurbished MacBook for use at work and I couldn't be happier. We had an initial appointment where I was able to check out his available computers and discuss my needs. He helped me pick the perfect one and did some updates that allowed me to better run my large graphics programs. At our second appointment he set everything up for me including my email, contacts, and photos, internet preferences, and dashboard to name a few. I left with an amazing customized computer that works perfectly for me, all for under $1000 with a 1yr warranty (what a deal! I would have easily spent $2k+ on a new system). I've been working on it for about three weeks now and it allows me to get my work done much more efficiently than my old system. I'd highly recommend Mac Nurse to anyone looking for a new or used computer or those in need of a repair. Great service, great computers, and great prices! read more

Truly outstanding customer service. I'm surprised by the negative reviews, as I found Perry to be patient and kind, both over the phone and in person. I've used Mac Nurse for a laptop repair several years ago as well as data transfer recently, and both times I was impressed with the service. As technology advances, I feel further and further behind, and I'm self conscious about my lack of knowledge and inability to get with the times. But Perry patiently and clearly answered my questions without being patronizing or making me feel dumb (which is how I've been made to feel at competing businesses) He also gave me great advice about purchasing a new laptop, which ended up saving me $800 on a new macbook. If you're not sure about wording on a contract or the terms of service, ask him. If "life gets in the way", at least make an effort to answer an email to explain that. I found Perry to be more than willing to take the time to explain things to me. read more

Mac users, If your machine is acting squirrelly, don't fret! Take it down to 4 S Main St Hardwick, and let Mac Nurse clean it up and getting running the way it was designed to. My beloved 2010 Macbook Pro, (now 6 years old, going on 7), was acting up, so I made an appointment with Mac Nurse, not sure what to expect. Perry took the time to patiently listen to my issues and concerns, informed me of the likely causes and generated an approach to getting my Mac restored to it's former glory, while making the whole process fun and interesting. My Macbook is running better than new; lightning fast, junk free, backed up, fully updated with all contacts and settings intact. Does it get any better than that? I highly recommend Mac Nurse! You will go to Mac Nurse......there you will learn from Perry.....the Jedi Master who instructed me. Dylan Kinsey read more

Anyone who brings his computer issues to MacNurse is in for a treat. My old MacBook Pro kept running out of memory when I watched videos on YouTube or Facebook. And the screen kept going green. And various programs crashed at odd moments. Perry Heller aka MacNurse is stellar. The initial consultation was like talking to a doctor or a therapist (NOT in the pejorative sense!) So was the final consultation. He diagnosed all the problems I knew about -- and then some. A wide range of problems I had no notion of were making my computer very sluggish. He is thorough, professional, and compassionate about your odd computer habits. He promptly fixed absolutely everything (a long list) and I now have an upgraded, spiffy Mac -- basically fully refurbished, good as new, running on the latest OS, El Capitan. (And his dog Trevor is a sweetheart.) read more

Perry at Mac Nurse helped me through a somewhat complicated computer setup. He came to my house when he said he would,not once but twice and was very helpful and knowledgeable. I would not hesitate to ask him for help in the future. Paul Brunelle read more

MacNurse is super reliable, informative and articulate, local and accessible. The two laptops I bought are workhorses I can rely on.